Unit 3《旅游英语》配套的

.,UnitThreeHousekeepingService客房服务,.,UnitObjectives（单元目标）,Afterlearningthisunit,youshouldread,comprehendandtranslateintoChinesethepassagesandthedialoguesabouthousekeeping.knowhowtogiveinformationabouthousekeeping;masterthebasicwordsandexpressionsabouthousekeepinginformationandusethemtomakesentences;getsomeculturalknowledgeabouthousekeepinginformation;comprehendthelisteningdialogues,practicethelisteningskillandtalkalittleabouthousekeeping;findwaystoimproveyourwritingskillsaboutresumesonapplyingforjobs.,.,BackgroundKnowledge背景知识,TypesofHousekeeping客户类型（1）singleroom单人房（一张单人床）doubleroom双人房（二张单人床）doubleroom双人房（二张双人床）bigsingleroom大床房（一张双人大床）triperoom三人房（三张单人床）（2）economyroom（ER）经济间standardroom（SR）标准间superiorroom（UR）高级套房standardsuite（SS）套间deluxeroom（DR）豪华间presidentialsuite（PS）总统套房（3）studioroom工作室型客房（设沙发床或躺椅）multi-functionalroom多功能客房combinedtyperooms组合客房,.,TypesofRestaurants饭店种类,inn旅馆,饭店lodge小旅馆tavern酒店caravansary马车店,大旅馆hostel招待所hotel饭店,酒店motel（=motorhotel）汽车饭店（旅店）budgethotel廉价旅馆economyhotel（one-starhotel）一星级饭店somecomforthotel（two-starhotel）二星级饭店averagehotel（three-starhotel）三星级饭店highcomforthotel（four-starhotel）四星级饭店deluxehotel（five-starhotel）五星级饭店,.,TypesofAmericanCreditCards美国的信用卡种类,（1）AmericanExpress美国运通卡，是由美国运通公司(AmericanExpressCompany)发行的信用卡，它可以在全世界大多数国家第一流的旅馆、餐厅及商店等处使用。（2）CarteBlanche全权卡，这是两个法语词，意思是“空白的卡片”(blankcard)。原义是一个空白的文件，由一方事先在协议上签好字，然后送另一方填写它所同意的条件。（3）DinersClub大来卡。（4）Mastercard万事达卡，是美国三千家银行通过国际信用卡协会（InterbankCardAssociation）签发的信用卡。它是美国使用最广泛的信用卡中的一种，原名为MasterCharge.（5）Visa“维萨”卡，是美洲银行发行的信用卡。该行是最先签发信用卡的银行。在各种信用卡中，美洲银行所签发的信用卡数目最多。美国加利福尼亚州以外的约40个州的银行，都可以代表美洲银行签发它的信用卡。该行的信用卡原名为“美洲银行卡”（BankAmericard），于1977年改名为“维萨”。,.,PracticeMaterials实训材料,ListeningDialogue1a.ListentoDialogueOneanddecidewhethereachofthefollowingsentencesistrue(T)orfalse(F).1._Themanisawaiterofadinningroom.2._Theguestwasjustabouttogodownforhissupper.3._Theguestwouldlikeaflaskofhotwater.4._Thereisnowaterintheflask.5._Theguesthimselfwillgoandgetsomehotwater.Keys:1.F2.F3.T4.T5.F,.,Dialogue1,b.Listentothedialogueandanswerthesequestions.1.Whatsthemansoccupation?AHousekeepingDepartmentwaiter.2.Whatdoestheguestaskthemantodoforhim?Togethimaflaskofhotwater.3.Whatdoestheguestneedsomewatertodo?Towashdownmedicine.4.Isthereanyhotwaterintheflask?No,thereisntany.5.Whatwillthemandothen?Hellgoandgetanotherflask.,.,Dialogue1,c.Listentothedialogueagainandsupplythemissingwords.1.Whenwouldyoulikemeto_yourroom,sir?2.Butbeforeyou_,wouldyoudothisforme?3.Ineedsomehotwaterto_medicine.4.Imsorrythatyourflaskis.5.Iwillgoandgetyou_flaskthatsatonce.Keys:1.do2.start3.washdown4.empty5.another,full,.,Dialogue2,a.ListentoDialogueTwoandchoosethebestanswertocompletethestatements.1.Theguestsaregoingtohaveintheroom.a.ameetingb.adiscussionc.asmallpartyd.agame2.Thebathroom3.Theguestswouldtreattheirfriendsto.a.Chineseteab.coffeec.orangejuiced.beer4.Thegirlwillbringinsometogetherwiththedrinkingwater.a.freshflowersb.newcupsc.freshtowelsd.cleanbottles5.Whatwouldtheguestsliketodowhilewaitingfortheirfriends?a.dosomesewingb.dosomereadingc.listentomusicd.dosomewashingKeys:1.c2.d3.a4.c5.b,.,Dialogue2,b.Listentothedialogueandanswerthesequestions.1.whatdoesthegirlwanttodofortheguests?Shewantstodotheturndownserviceforthem.2.Whataretheguestsgoingtohaveintheroom?Tohaveasmallparty.3.Whyisthebathroomindisordernow?Becausetheguesthasjusttakenabath.4.Whowillturnonthelightsfortheguests?Thegirlwillturnonthelightsforthem.5.Doyouthinktheguestswillhaveagoodtimethatevening?Yes,Ido.,.,Dialogue2,c.Listentothedialogueagainandsupplythemissingwords.1.MayIdothe_serviceforyounow?2.Illlettheovernight_know.3.Ourfriendsseemtobe_late.4.wouldyoulikemetodrawthe_foryou?5.Goodbye,sirandmadam,anddohaveavery_evening.Keys:1.turndown2.staff3.alittle4.curtains5.pleasant,.,Reading,PassageOneTipsonService,.,TipsonService,a.AnswerthefollowingquestionsaccordingtothePassage.1.Inwhatsituationcanthedoormangetthehigheramountoftips?_2.Howmuchshouldyoutipforthebellmanwhenhebuyssomethingforyou?_3.Whatshouldyoudoifthemaidyouwanttotipforcannotbefound?_4.Isitnecessaryforyoutotipforvaletservicesasusual?Why?_5.Aretipsfordiningroomstaffmuchmorethantheyareinanyotherrestaurant?_Keystotheexercise:1.Hemuststandintherainforaperiodoftime.2.Heorsheshouldbetipped$2to$3.3.Youshouldputthetipinasealedenvelopemarked“chambermald”.4.No.Becausevaletservicesareaddedtothebill.5.No.Tipsfordiningroomstaffarethesameastheyareinanyotherrestaurant.,.,TipsonService,b.TranslatetheexpressionsintoChineseorEnglish.1.deliveranimportantreport做重要报告deliverytruck送货车delivertheletters送信takedeliveryofthenewcar提取新车2.pressonestrousers熨裤子pressthedoorbell按门铃presshomeonesadvantage充分利用有利形势pressthetriggerofagun扣动手枪扳机3.setonessealtotheproposals某人同意这些建议sealtheparcelwithstickytape用胶带封住包裹asealedbottle密封的瓶子sealthedocument给文件盖章4.anelegantpieceoffurniture一件雅致的家俱elegantmanners优雅的社会举止anelegantladydressedinthelatestfashion身着最新时装的娴雅女士themosteleganthotel最豪华、有档次的酒店,.,TipsonService,c.ReadthedescriptionsofthreehotelsinBangkokandputtheChineseintoEnglish.Eachhotelroomhasairconditioning(空调),24hourroomservice(客房服务),TV,radioandmosthaveIDDphones.Otherfacilitiesincludephotocopying,typing,fax(传真)andtranslation.1.TheSheratonThislargehoteloffersbusinesspeopleexcellentfacilitiesincludingtranslationandcomputerhire.Ithasalargepoolandawiderangeofsportingandleisureevents.2.TheAmbassadorTowercomplexwithabigshoppingcenter(购物中心);businessandsportscenter,awidechoiceofbars(酒吧)andrestaurants;idealforsalesconferences.3.TheRegentInaquietlocation,closetothecentralbusinessdistrict.Thebusinesscenterisopendaily.Shops,largepool,sauna,fitnesscenter(健身中心),tennis,meetingrooms(会议室).,.,TipsonService,d.TranslatethefollowingsentencesintoEnglishwithwordsorphrasesgiveninthebrackets.1.如果你把这只狗惹火的话，它会咬你的。（annoy）Ifyouannoythedog,itwillbiteyou.2.健康取决于好的的食品、新鲜的空气和足够的睡眠。（dependon）Healthdependsongoodfood,freshairandenoughsleep.3.汤姆把赚的大部分钱交给他母亲。（turnover）Tomturnsovermostofthemoneyheearnstohismother.4.她孩子的年龄差距由三岁到十八岁。（rangefrom-to）Herchildrensagesrangefromthreetoeighteen.5.房租费包不包早餐？（include）Doesthepriceincludebreakfast?,.,Reading,PassageTwoEtiquetteofBritishBars,.,EtiquetteofBritishBars,a.AnswerthefollowingquestionsaccordingtothePassage.1.DoBritishpeoplelovequeuesinbars?_2.Whatisthebellhangingbehindthecounterusedtodo?_3.Whatshouldyoudoifyouwanttocatchthebarworkerseyes?_4.WhatarethethingstheBritishbarstaffdislike?_5.HowlongdidtheDutchtouristspendvisiting800Britishpubs?_6.Whatisthegoodwaytothankthebarstafffortheirservice?Keystotheexercise:1.No,theydont.2.Itisusedbythelandlordtosignalclosingtime.3.Ishouldholdanemptyglassorsomemoney.4.Theydonotlikepeopletokeepotherswaitingwhiletheymakeuptheirminds.Theydontlikepeoplestandingidlyagainstthebarwhentherearealotofcustomerswantingforservice.AndtheydonotlikepeoplewhowaituntiltheendoftheorderbeforeaskingforsuchdrinksasGuinnessstoutwhichtakeconsiderablylongertopourthanotherdrinks.5.TheDutchtouristspentsixmonths.6.Thegoodwayistoofferthebarstaffadrink.,.,EtiquetteofBritishBars,b.Fillintheblankswithwordsgivenblow,changingtheformwherenecessary.1.Shewasamazinglywellreadinthenewestofthenewbooks.2.Hermotherhadadoptedasilentlydisapprovingattitude.3.Heseemsquitecontentedwithhislife.4.Woolisconsiderablysofterthanwood.5.Hegrewupinanatmosphereofloveandtrust.6.Thegeneralmanagerinterviewedalltheapplicantsonebyone.7.Wedonotpermitsmokingintheschool.8.Doyousupposeyoucanmanagetogetmeapassport?9.Everyoneoughttohavesomeidealstofollow.10.Gesturesandfacialexpressionsarebothimportantwhencommunicating.,.,Writing,AResumeonApplyingforaJob求职简历,.,AResumeonApplyingforaJob求职简历,Task2SampleWriting应聘宾馆客房部主管（RoomServiceSupervisor）ResumeName：XiaofengLiuNationality：theDongBirthdate：26/7/1974Sex：MaleHealth：excellentCareerObjective：HotelRoomServiceSupervisorAddress：GraduatingClass,HotelManagementSpecialtycollegeofManagement,FudanUniversityShanghai200154DateEducation1996-2000B.S.inHotelManagementatFudanUniversityCoursescompleted：ManagementPrinciples,IntroductiontoHotelManagement,HotelPersonnelManagement,TouristPsychology,TourismMarketing,TourismEconomics,RoomServiceManagement,PublicRelationsScience,etc.1990-1996GuiyangNo.16MiddleSchoolSummerJobsAssistantRoomSupervisoratShanghaiInternationalHotel,1993PublicRelationsBoyATPudongHotel,1992AssistantFoodSupervisor,ShanghaiGuestHotelSpecialSkillsCollegeEnglishTestBandSixComputerOperation：IBM-PC,.,AResumeonApply