中英文版—Woolworths质量与人权验厂程序

WOOLWORTHS LIMITED澳大利亚沃尔沃斯有限公司Quality Management and Ethical Audit Program质量管理和伦理审计程序Vendor Pack供应商材料包内容What we require from you 概述31.0 Introduction to the Ethical Sourcing Policy & Audit Program关于道德采购政策&审计程序的介绍42.0 Supplier Responsibilities供应商职责123.0 Audit Process 审计过程133.1 Supplier Preparation供应商准备143.2 Audit Scheduling审查时间进度表163.3 Conducting the Audit进行审计173.4 Audit Outcome审计结果184.0 Certification Bodies认证机构245.0 Confidentiality机密266.0 Appendix附件27Appendix A Critical Non-Conformances附录A -关键的不符合项28Appendix B Pre-Audit Questionnaire附录B -事先审计问卷29Appendix C Factory Checklist附录C -工厂检查表30Appendix D Additional Contacts for Approved Certification Bodies附录D其他认证机构36What we require from you 概述Below is a checklist that outlines what we require from you within 2 weeks of receiving this supplier pack:以下是一份清单概括了收到这份供应商材料包后你需要在两个星期内做的Action to take我们需要做以下内容Read the content of the pack阅读材料包内容Contact Certification Bodies to negotiate audit fees and payment process (refer to section 4 for the list of approved Certification Bodies)联系认证机构协商审计费用和付款程序（参考章节4关于已经批准的认证机构名单）Finalise Certification Body selection敲定认证机构Complete Pre-Audit Questionnaire for EVERY factory / facility used to produce finished goods for Woolworths Limited (Appendix B)完成过去曾为沃尔沃斯生产过最终产品的每个工厂/设备的预审问卷（附件B）Email completed forms to the Woolworths Quality Assurance Department将完成后的完整表格通过邮件发送到沃尔沃斯的品管部PRE-AUDIT QUESTIONNAIRE DUE DATE: 2 weeks from date of issue of supplier pack & pre-audit questionnaire预审问卷截止日期：供应商材料包&预审问卷签发之日起两周内邮件地址：.auPrepare documentation for audit using the enclosed Factory Checklist (Appendix C)准备预审使用的文件另附上工厂清单（附件C）Certification Body will be in contact with you to confirm audit date认证机构会与你联络确认审计日期Contact detailsShould you have any concerns regarding your specific circumstances, please contact .au or your relevant Woolworths business unit buying contact for further assistance. 联系细节：如果您有任何关于您具体情况的问题，请联系以下邮箱：.au或者联系沃尔沃斯的相关业务单位来获得进一步的帮助。We look forward to your support in helping us achieve these important standards.我们期望能够得到您的支持以贯彻这些重要标准的实施。The Woolworths Ethical Audit Team沃尔沃斯伦理审计小组：Email: .au1.0 Introduction to the Ethical Sourcing Policy & Audit Program关于道德采购政策&审计程序的介绍At Woolworths Limited, we want to ensure we source our products responsibly, encourage our suppliers to improve their social and environmental practices, and protect our corporate reputation and that of our individual businesses and brands.在沃尔沃斯公司，我们希望确保我们可以对我们采购的产品负责，鼓励我们的供应商提升他们的社会责任感，从而保护我们的公司名誉以及我们的企业和品牌In response to this, Woolworths Limited and its subsidiary companies (including Woolworths and Safeway Supermarkets, Big W, Progressive Enterprises Limited (NZ), Dick Smith Wholesale and DSE (NZ) Limited) have introduced an important change to our terms of supply with the introduction of our Ethical Sourcing Policy.为了应对这些问题，沃尔沃斯公司和他的附属子公司（包括Woolworths 和 Safeway Supermarkets, Big W, Progressive Enterprises Limited (NZ), Dick Smith Wholesale 和 DSE (NZ) Limited）从供给的角度引入道德采购政策这一重要变化。The Policy, which is a live document that will be reviewed and updated, has been developed to ensure that the products supplied to Woolworths Limited are produced in a manner that upholds human rights, fair working conditions and environmental protection. In addition we want to ensure that all products supplied meet the required quality standards.这个政策是一个不断自我检讨和更新的有生命力的文件，已经发展成为确保沃尔沃思公司引进的产品都是产自于鼓励人类权利，公平的工作环境和环境保护中来的，另外我们想要确保这些供应的产品都是符合需要的质量标准的。As Ethical Sourcing applies to any product supplied to us irrespective of whether it is sourced or manufactured locally, overseas or in any combination, some level of inquiry will be required. Whilst individual products are quality assurance tested and, in some cases, inspected, it is important for us to check at the outset that each manufacturing facility has robust quality processes in place. Woolworths has prioritised certain categories of suppliers and products which may result in a greater level of inquiry to assure us of compliance. 作为道德采购适用于任何提供给我们的产品,无论它是在本地采购或制造，海外采购或制造或两者兼而有之，都将被要求一定程度的调查，有的个别的产品拥有质量保证。在一些情况下，它对于我们检查每个生产设备都有到位的质量流程是非常重要的，沃尔沃斯已经优先考虑某些可能导致更大程度的调查类别的供应商和产品,以确保我们合规。The greater level of inquiry will principally consist of an Ethical and Quality audit conducted by an independent third party Certification Body. The audit program has been designed to demonstrate a suppliers compliance to the Ethical Sourcing Policy. This pack has been developed to inform suppliers of the Woolworths Limited auditing program.更大程度的调查将主要由一个独立第三方认证机构来进行道德和质量的审计，设计的审计程序用来证明供应商的合规的道德采购政策，这个材料包已经发展成为用来告知沃尔沃思供应商审计程序的一部分。Woolworths fully appreciates and it is clearly stated in our Policy, that any business change may require a transition period to meet the Policy standard. Whilst our Policy will be effective immediately, we will work in partnership with our suppliers to help you achieve compliance. 沃尔沃斯完全赞赏并且很清楚地表明我们的政策：任何商业变化都可能需要一个过渡时期以满足政策标准，虽然我们的政策将立即生效,但我们将与我们的供应商进行合作,帮助你实现合规。Please refer to pages 5 8 of this document for a copy of the Ethical Sourcing Policy. You can also download the Policy from our website in several languages. Please ensure you download the Policy and display it clearly in your factory for all employees to read. Translations include: Mandarin, Cantonese, Vietnamese, Thai, Hindi, Urdu and Bangla.请参阅关于文件副本5 - 8页面的道德采购政策，你也可以从我们的网站下载这些政策，请保证您下载了这些文件然后将它们非常清晰的展示在您的工厂里以便所有员工可以阅读，有以下几种译文可供选择：普通话、广东话、越南、泰国、印度语、乌尔都语和孟加拉语。Ethical Sourcing Policy道德采购政策Introduction介绍Woolworths Limited aims to provide its customers with quality products and value for money. In todays global market, this means sourcing products from a variety of locations nationally and internationally.沃尔沃斯有限公司的目标是为客户提供了物有所值的产品，在当今全球市场，这意味着，需要从世界各地采购产品。In recent years, concerns over poor working conditions and environmental degradation in developing countries and emerging markets have seen companies implement specific social and environmental criteria for the production facilities from which they source products. 近些年，由于担心恶劣的工作条件和环境退化，在发展中国家和新兴市场已经看到公司对他们采购的产品实现特定的社会和环境标准。In order to address these concerns, Woolworths Limited is introducing its Ethical Sourcing Policy to ensure it is: sourcing its products in a responsible manner, working with its suppliers to improve their social and environmental practices, providing clear guidance to its buying staff, and protecting its corporate reputation, the reputation of its individual businesses and their brands. 为了处理这些担忧，沃尔沃斯公司引进了道德采购政策以确保：1. 采购产品是一个需要负责任的行为。2. 同供应商一起工作以提高他们的社会和环境责任感。3. 对于员工有清晰的指导意见4. 保护公司的名誉，包括保护公司的业务和品牌。Our Commitment我们的承诺Woolworths Limited is committed to upholding human rights, fair working conditions and environmental protection. 沃尔沃斯公司承诺鼓励人类权利，公正的工作环境和环境保护。In accordance with the expectations of our customers, the community, and the requirements of the Law, we endeavour to always operate responsibly within the community and we expect the same from our suppliers.按照我们客户的期望，社区和法律的要求，我们总是努力在社区内运作负责,我们期望我们的供应商也是同样如此。Maintaining a reputation for the highest legal, moral and ethical standards in our dealings with our customers and other key stakeholders is critical for our ongoing success. The Policy has been developed to compliment our core values of integrity, trust and acting responsibly. 在我们与我们的客户的交易以及和其他关键利益相关者之间维护最高法律的声誉，道德和伦理标准对我们的持续成功至关重要，这项政策已开发,以赞美我们的核心价值观诚信、信任和尽责。We are committed to working with our suppliers to help improve their labour and environmental practices.我们致力于与我们的供应商一起,以帮助改善他们的劳动和环保实践。Expectations期望We expect our suppliers to support the ethical standards set out in this Policy with regard to workplace safety, environment, and fair pay and employment conditions. 我们期望我们的供应商支持道德标准中列出的关于工作场所安全、环境和公平的工资和就业条件政策。The Policy sets out the standards that we expect all of our suppliers to comply with when producing and supplying products for Woolworths Limited, no matter where they operate in the world. We recognise that full compliance with these criteria may take time for some suppliers, and we are committed to working with our suppliers to implement improvement plans and help them achieve compliance. 我们希望为我们沃尔沃思公司生产和提供产品的所有供应商都遵守该政策设定的标准，无论他们是在世界的哪个角落运作着，同时我们认识到,一些供应商要完全符合这些标准需要一些时间，我们将致力于与我们的供应商一起实施改善计划以帮助他们实现合规。Our suppliers must commit to complying with the following requirements, many of which are drawn from the Ethical Trading Initiative (ETI) and International Labour Organisation (ILO) Conventions. These requirements represent minimum standards based on the principles of the United Nations Universal Declaration of Human Rights. 我们的供应商必须承诺遵守以下要求，其中许多是来自道德交易计划(ETI),国际劳工组织(ILO)的约定，这些要求代表了最低标准原则基础上的联合国人权宣言。1.Bribery and Corruption贪污和受贿 Suppliers shall not engage in acts of bribery and corruption and shall not falsify documents and records 供应商不得从事贿赂和腐败行为,不得伪造文件和记录2.Labour Rights劳动权益 Employment is freely chosen就业有自由选择权There is no forced, bonded or involuntary prison labour没有强迫,保税或无意识的监狱劳工 Workers are not required to lodge deposits or their identity papers with their employer and are free to leave their employer after reasonable notice 工人不需要向他们的雇主提供存款或证件，工人在合理通知后可以自由的离开。3. Freedom of association and the right to collective bargaining are respected结社自由和集体谈判的权利,是受人尊敬的 Workers, without distinction, have the right to join or form trade unions of their own choosing and to bargain collectively工人,没有区别,有加入或组成自己选择的工会和集体谈判的权利 The employer adopts an open attitude towards the activities of trade unions and their organisational activities雇主对于他们的工会活动和组织活动采取开放的态度。Workers representatives are not discriminated against and have access to carry out their representative functions in the workplace 员工代表不受歧视并有权执行他们在工作场所的职能 Where the right to freedom of association and collective bargaining is restricted under Law, the employer facilitates, and does not hinder, the development of parallel means for independent and free association and bargaining被限制在法律下的正当的结社自由和集体谈判权,雇主促进,不阻碍,工人有发展独立自由协会和讨价还价的权利4. Working Conditions 工作环境 A safe and hygienic working environment shall be provided, bearing in mind the prevailing knowledge of the industry and of any specific hazards. Adequate steps shall be taken to prevent accidents and injury to health in the working environment 应该提供一个安全卫生的工作环境，牢记行业的流行知识和一些特殊危害，在工作环境下应该采取足够的措施来避免事故的发生和对健康的危害 Workers shall receive regular and recorded health and safety training, and such training shall be repeated for new or reassigned workers工人应定期接受和记录健康和安全培训,对于新人和重新分配的工人这样的培训应重复进行。 Access to clean toilet facilities and to clean and drinkable water and, if appropriate, sanitary facilities for food storage shall be provided拥有干净的卫生间设施和清洁可饮用的水,在适当的情况下,卫生设施应提供储存食物的功能。 Accommodation, where provided, shall be clean, safe, and meet the basic needs of the workers 提供的住宿,应清洁、安全,满足工人的基本需要 Suppliers will ensure that personal protective equipment is available and workers are trained in its use. Safeguards on machinery must meet or exceed local laws供应商应确保个人防护设备是可用的和培训工人其使用方法。机器设备上的保障设施必须满足或超过当地法律 Suppliers shall assign responsibility for health and safety to a senior management representative供应商应为高级管理人员指定专人负责卫生和安全5. Child Labour 童工Woolworths Limited supports ILO Convention 138 with regard to the appropriate age of workers and will not work with suppliers who use child labour.沃尔沃斯公司支持国际劳工组织公约138条关于聘用适当年龄的工人和不会同使用童工的供应商合作。Child labour refers to work that: Is mentally, physically, or morally harmful to children; Can negatively affect their mental, physical, or social development, and Interferes with their schooling:o by depriving them of the opportunity to attend school; o by obliging them to leave school prematurely; or o by requiring them to attempt to combine school attendance with excessively long and heavy work. In short: child labour is work that deprives children of their childhood, their potential and their dignity, and is harmful to their physical and mental development. 童工是指在这些情况下工作：精神上,身体上,或者是精神上有害于儿童会影响他们的心理、生理或社会发展,干扰他们的教育: 剥夺了他们上学的机会; 迫使他们过早的离开学校； 要求他们尝试减少学校出勤率和承担过长和繁重的工作。6. Living Wages最低生活工资 Wages and benefits paid for a standard working week meet, at a minimum, national legal standards or industry benchmark standards, whichever is higher. In any event wages should always be enough to meet basic needs and to provide some discretionary income All workers shall be provided with written and understandable information about their employment conditions in respect to wages before they enter employment and about the particulars of their wages for the pay period concerned each time that they are paid Deductions from wages as a disciplinary measure or any deductions from wages not provided for by Law shall not occur without the expressed permission of the worker concerned. All disciplinary measures should be recorded一个标准工作周支付的工资和福利需要至少符合，国家法律标准或行业基准标准,以较高者为准。在任何情况下工资总是应该足以满足基本需求,并提供一些可自由支配的收入。所有员工在被雇用之前应该提供关于他们就业状况的书面和易于理解的信息和每一次的工资细节支付问题。作为纪律措施扣工资或者任何不是法律规定的的扣减工资在职工没有了解并表示同意的情况下不能发生，任何纪律措施应该被记录在案。7. Working Hours工作时间 Working hours comply with any Law and benchmark industry standards, whichever affords greater protection In any event, workers shall not on a regular basis be required to work in excess of 48 hours per week and shall be provided with at least one day off for every 7 day period on average. Overtime shall be voluntary, shall not be excessive, shall not be demanded on a regular basis and shall always be compensated at a premium rate工作时间应遵守法律和基准行业标准,不论供应商是否提供了更多更好的保护。在任何情况下,员工不得经常被要求每星期工作超过48小时和应配备平均7天里至少一天假期。加班应是自愿的,不应过度,不应定期要求,员工加班后总是可以得到很好的补偿。8. Discrimination歧视 There is no discrimination in hiring, compensation, access to training, promotion, termination or retirement based on race, caste, national origin, religion, age, disability, gender, marital status, sexual orientation, union membership or political affiliation不得在基于种族、阶级、国籍、宗教、年龄、残疾、性别、婚姻状况、性取向、工会会员和政治面貌等问题上存在招聘、薪酬、培训、晋升、访问终止或退休方面的歧视。9. Regular Employment固定雇用 To every extent possible work performed must be on the basis of recognised employment relationship established through national law and practice Obligations to employees under labour or social security laws and regulations arising from the regular employment relationship shall not be avoided through the use of labour-only contracting, sub-contracting, or home-working arrangements, or through apprenticeship schemes where there is no real intent to impart skills or provide regular employment, nor shall any such obligations be avoided through the excessive use of fixed-term contracts of employment 对于每个工作的任用都应该建立在国家法律和惯例认可的基础上。 在劳动和社会保障法律法规下雇佣者的义务出现于常规的雇佣关系下所产生的不可避免的劳动力承包，外包分包及在家工作的安排的使用，或者通过学徒计划没有真正意图传授技能或定期提供就业也没有如此的义务去避免固定期限合同的就业的过多使用 。 10. Harsh or Inhumane Treatment苛刻及不人道待遇 Physical abuse or discipline, the threat of physical abuse, sexual or other harassment and verbal abuse or other forms of intimidation shall be prohibited身体虐待，及身体虐待的威胁、性骚扰或其他骚扰、辱骂或其他形式的威胁应被禁止11. Entitlement to Work and Immigration福利工作和移民 Only workers with a legal right to work shall be employed or used by the supplier All workers, including employment agency staff must be validated by the supplier for their legal right to work by reviewing original documentation The supplier shall implement processes to enable adequate control over agencies with regards to the above points and related legislation只有拥有合法权利的工人将被供方雇佣和使用通过参考原始文档，所有的工人，包括就业机构的工作人员必须通过供方的验证才能取得合法工作的权利供方应当就上面提到的点和相关立法去保证控制机关足够的控制12. Sub-Contracting and Home Working分包和在家工作 There shall be no sub-contracting unless previously agreed with Woolworths Limited Suppliers must have adequate processes in place for properly managing sub-contracting and home working to ensure sub-contractors do not abuse, exploit or provide unsafe working conditions for their employees 除非事先得到沃尔沃斯公司的同意否则不得转包供应商必须有足够的地方妥善管理分包和在家工作的情况,确保分包商对他们的员工不虐待、不剥削或提供不安全的工作环境 13. Environment Compliance环境合规 The facility shall comply with national and local environmental laws and regulations The facility shall dispose of its production waste in accordance with local environmental laws and regulations The facility must have identified and documented its key environmental impacts and implemented controls to minimise its impact on the environment with respect to solid waste disposal, hazardous chemicals storage and management, air and water emissions设施应符合国家和地方环保法律法规设施应依照当地的环境法律法规处置其生产废物设施必须是被鉴定过的和有证明文件证明该设备对于环境的影响及实施过程中所发生的固体废物处置，危险化学品存储和管理、空气和水的排放的从而达到对环境的最小影响Compliance with the Policy遵守政策Woolworths Limited expects its suppliers to comply with all aspects of this Policy, and will be extending its coverage of audited facilities and compliance monitoring processes to include these standards. 沃尔沃斯有限公司期望其供应商遵守本政策的各个方面,并将扩大其审计的覆盖范围和包括这些标准在内的合规监控流程。Woolworths Limited is committed to working in partnership with its suppliers to help achieve compliance with this Policy. In the event where any supplier is unwilling or unable to demonstrate continuous improvement towards full compliance with our standards, the trading agreement between Woolworths Limited and the supplier will be terminated.沃尔沃斯有限公司是致力于与供应商合作,以帮助实现符合这一政策。在活动中,任何供应商不愿或无法证明其向着完全符合我们标准的方向前进,供应商和沃尔沃思公司之间的交易协议将被终止。2.0 Supplier Responsibilities供应商职责Woolworths Limited expects its suppliers to comply with all aspects of the Ethical Sourcing Policy over time and we accept that it may take time for suppliers to be entirely compliant. We expect o