管理信息系统理论与应用判断选择

Chapter 1True-False Questions1.Developing a new product, fulfilling an order, or hiring a new employee are examples of business processes. T2.The dimensions of information systems are management, organizations, and information technology.T3.There are four major business functions: Sales and marketing; manufacturing and production; finance and accounting; and information technology.F4.In the behavioral approach to information systems, technology is ignored in favor of understanding the psychological, social, and economic impacts of systems.F5.A business model describes how a company produces, delivers, and sells a product or service to create wealth.TMultiple-Choice Questions1.The six important business objectives of information technology are new products, services, and business models; customer and supplier intimacy; survival; competitive advantage; operational excellence; and: Ba.improved flexibility. b.improved decision making. c.improved business practices. d.improved efficiency. 2.An information system can be defined technically as a set of interrelated components that collect , process, store, and distribute information to support:Aa.decision making and control in an munications and data flow.c.managers analyzing the organizations raw data.d.the creation of new products and services.3.The three activities in an information system that produce the information organizations use to control operations are:Crmation retrieval, research, and analysis.b.input, output, and feedback.c.input, processing, and output.d.data analysis, processing, and feedback.4.The average number of tickets sold daily online is an example of:Ca.input.b.raw data.c.meaningful information.d.feedback.5.Which of the following are environmental actors that interact with an organization and its information systems?Da.Customersb.Suppliersc.Regulatory agenciesd. All of the aboveChapter 2True-False Questions1.A hotel reservation system is a typical example of a management information system.F2.A transaction processing system is a computerized system that performs and records the daily routine transactions necessary to conduct business.T3.Supply chain management systems are more externally oriented than enterprise systems.T4.Information supplied by an enterprise system is structured around cross-functional business processes.T5.Enrolling employees in benefits plans is a business process handled by the finance and accounting function.FMultiple-Choice Questions1.Identifying customers is a responsibility of the _D_ function.a.finance and accounting.b.Human resources.c.Manufacturing and production.d.Sales and marketing.2.Which type of system would you use to determine what trends in your suppliers industry will affect your firm the most in five years? Aa.ESSb.TPSc.MISd.DSS3.E-government refers to the application of _A_ to digitally enable government and public sector agencies relationship with citizens, businesses, and other arms of government.a.the Internet and networking technologiesb.e-commercec.e-businessd.Any computerized technology4._B_ system collects data from various key business processes and stores the data in a single, comprehensive data repository, usable by other parts of the business.a.transactionb.enterprisec.automatic reportingd.management information5.The term “management information systems” designates a specific category of information systems serving: Degrated data processing throughout the firm.b.transaction process reporting.c.employees with online access to historical records.d.middle management functions.Chapter 3True-False Questions1.From the point of view of economics, information systems technology can be viewed as a factor of production that can be substituted for traditional capital and labor. T2.Strong linkages to customers and suppliers decrease switching costs. F3.In the value chain model, primary activities are most directly related to the production and distribution of the firms products and services that create value for the customer.T4.In the strategy of product differentiation, information systems are used to enable new products and services. T5.In a demonstration of network economics,the more people that use Adobe software and related products,the greater the value of the software. TMultiple-Choice Questions1.Which of the following would NOT be considered a disruptive technology? Aa.Instant messaging.b.e-mail.c.Internet telephony.d.PCs.2.According to agency theory, the firm is viewed as a(n): Da.unified, profit-maximizing entity.b.task force organization that must respond to rapidly changing environments.c.entrepreneurial endeavor.d.“Nexus of contracts” among self-interested individuals.3.Which of the following is NOT one of the competitive forces? Ca. Suppliersb. Other competitorsc. External environmentd. Customers4.An information system can enable a company to focus on a market niche through: Dplex trend forecasting.b.tailoring products to the ensive product trend ensive customer data analysis.5.All of the following are major features of organizations that impact the use of information systems EXCEPT for: Da. business processes.b. environments.c. goals.d. agency costs.Chapter 4True-False Questions1.Privacy is the right to be left alone when you want to be, without surveillance or interference from other individuals or organizations. T2.The last step in analyzing an ethical issue should be to identify the stakeholders people who have a vested interest in the outcome of the decision.F3.A cookie is a small file containing information about you and your Web activities that is deposited on your hard disk by a Web site. T4.According to the courts, in the creation of unique software, similar concepts, general functional features, and even colors are protectable by copyright law. F5.Spyware is software that comes hidden in free downloadable software and can track your online movements. TMultiple-Choice Questions1.Which of the following best describes how new information systems result in legal gray areas? Ba. They work with networked,electronic data,which are more difficult to control than information stored manually. b. They result in new situations that are not covered by old laws .c. They are implemented by technicians rather than managers.d. They are created from sets of logical and technological rules rather than social or organizational mores2.In the information age, the obligations that individuals and organizations have concerning rights to intellectual property fall within the moral dimension of: Aa. property rights and obligations.b. system quality.c. accountability and control.d. information rights and obligations.3.The feature of political systems in which a body of laws is in place that permits individuals to recover the damages done to them by other actors,systems,or organizations is referred to as: Da. accountability.b. responsibility.c. due process.d. liability.4.A colleague of yours frequently takes small amounts of office supplies, noting that the loss to the company is minimal. You counter that if everyone were to take the office supplies, the loss would no longer be minimal. Your rationale expresses which historical ethical principle?a. Kants Categorical Imperative Ab. The Golden Rulec. Descartes Rule of Changed. The “No free lunch” rule 5.Immanuel Kants Categorical Imperative states that: Da. if an action cannot be taken repeatedly, then it is not right to be taken at any time.b. one should take the action that produces the least harm or incurs the least cost.c. one can put values in rank order and understand the consequences of various courses of action.d. if an action is not right for everyone to take, it is not right for anyone to take.Chapter 9True-False Questions1.Enterprise systems are designed primarily to allow communication between an organization and outside partners and suppliers. F2.The bullwhip effect is the distortion of information about the demand for a product as it passes from one entity to the next across the supply chain.T3.In a pull-based model, production master schedules are based on forecasts of demand for products.F4.You would expect to find PRM and ERM modules in the most comprehensive CRM software packages.T5.Companies can use configuration tables provided by the enterprise software to tailor a particular aspect of the system to the way it does business.TMultiple-Choice Questions1.A suite of integrated software modules for finance and accounting, human resources, manufacturing and production, and sales and marketing that allows data to be used by multiple functions and business processes best describes: Ba.SCM software.b.ERP systems.c.ERM software.d.CRM modules.2.In order to achieve maximum benefit from an enterprise software package, a business: Ca. customizes the software to match all of its business processes.b. uses only the processes in the software that match its own processes.c. changes the way it works to match the softwares business processes.d. selects only the software that best matches its existing business processes.3.A network of organizations and business processes for procuring raw materials, transforming these materials into intermediate and finished products, and distributing the finished products to customers is called a: Ca.distribution channel.b.supply chain.c.value chain.d.marketing chain.4.Enterprise software is built around thousands of predefined business processes that reflect:a.the firms organization. Db.industry goals.c.best practices.d.Cutting edge workflow analyses.5.You have been asked to implement enterprise software for a manufacturer of kitchen appliances. What is the first step you should take? Aa.Select the functions of the system you wish to use.b.Map the companys business processes to the softwares business processes.c.Map the softwares business processes to the companys business processes.d.Select the business processes you wish to automate.Chapter 10True-False Questions1.E-commerce refers to the use of any networking technologies to transact business.F2.The Internet shrinks information asymmetry.T3.Disintermediation provides major benefits to the distributor.F4.Net marketplaces may either support contractual purchasing based on long-term relationships with designated suppliers or short-term spot purchasing.T5.In general,the cost of hardware,software,and telecommunications for building and operating a Web site has fallen by over 50 percent since 2000.TMultiple-Choice Questions1.The effort required to locate a suitable product is called: Ba. price discrimination.b. search costs.c. menu costs.d. shopping costs.2.Which of the following businesses utilizes the content provider Internet business model? Ca.Ab.eBc.CNN.comd.M3.Selling the same goods to different targeted groups at different prices is called: Da. cost customization.b. cost opacity.c. price gouging.d. price discrimination.4.In which of the following revenue models does a Web site charge a fee for access to some or all of its offerings on a continual,regular basis? Aa.subscription.b.free/freemium.c.transaction fee.d.sales.5.Your company provides online tax preparation software.Users can download forms and read tips online without paying,but a fee is charged for using the advanced tax form management services.This is an example of which type of revenue model? Da.subscription.b.affiliate.c.transaction fee.d.free/freemium.Chapter 11Multiple-Choice Questions1.The flow of events or transactions captured by an organizations system describes: Brmation.b.data.c.wisdom.d.knowledge.2.Expertise and experience of organizational members that has not been formally documented best describes: Drmation.c.data.d.tacit knowledge.3.A system for organizing formal documents and reports in a repository where it can be accessed throughout the organization best describes: Ca.database management system.b.expert system.c.structured knowledge system.d.neural network.Chapter 12True-False Questions1.Unstructured decisions are novel and nonroutine, and there is no well-understood or agreed-on procedure for making them.T2.The classical model of management does not address what exactly managers do when they plan, decide things, and control the work of others.T3.MIS typically produce fixed, regularly scheduled reports based on data extracted and summarized from the firms underlying transaction processing systems.T4.The intelligence phase of decision making consists of discovering, identifying, and understanding the problems occurring in the organization. T5.With an environmental scanning facility, ESS are able to detect signals of problems in the organizational environment that indicate strategic threats and opportunitiesTMultiple-Choice Questions1.Which type of decision is more prevalent at lower organizational levels? Ca. Proceduralb. Unstructuredc. Structuredd. Semistructured2.Simons description of decision making consists of four stages: Ca.planning, financing, implementation, and maintenance.b.planning, design, implementation, and elligence, design, choice, and elligence, design, financing, and implementation.3.Mintzbergs classification of managerial roles defines three main categories: Aerpersonal, informational, and decisional.b.symbolic, decisional, and interpersonal.c.symbolic, interpersonal, and technical.d.technical, interpersonal, and informational.4.The components of a DSS are the: Dernal corporate database, external data sources, and analysis tools.b.data visualization tools, software, and graphics capabilities.c.database, graphics capabilities, and analysis tools.d.database, software system, and user interface.5.A well-designed ESS will allow management to: Da.have greater span of control.b.allow lower levels of management greater control.c.lessen the need to review lower levels of operation.d.all of the above.Chapter 13True-False Questions1.The most common form of IT-enabled organizational change is automation.T2.Thorough testing is not required if, during the programming stage, the design documents are sufficiently detailed.F3.Prototyping is more iterative than the conventional lifecycle.T4.A problem with prototyping is that the systems constructed using this method may not be able to handle large quantities of data in a production environment.T5.A data flow diagram offers a logical and graphical model of information flow, partitioning a system into modules that show manageable levels of detail.TMultiple-Choice Questions1.The four kinds of structural organizational change enabled by IT are: Ba.rationalization, automation, reengineering, and redesigningb.rationalization, automation, reengineering, and paradigm shiftc.automation, rationalization, restructuring, and reengineeringd.automation, restructuring, reengineering, and paradigm shift.2.Automation: Ba.may change the entire nature of the business.b.business processes are analyzed, streamlined, and reorganized to cut waste and eliminate repetitive, paper-intensive tasks.c.standard operating procedures are streamlined to remove bottlenecks.d.assists employees with performing their tasks more efficiently.3.Enabling organizations to make continual improvements to many business processes and to use processes as the fundamental building blocks of corporate information systems is the goal of: Aa.BPM.b.BPR.c.Reengineering.c.Work flow management.4.Which process develops a detailed description of the functions that a new information system must perform? Ba.Feasibility studyb.Requirements analysisc.Systems designd.Test plan development5.Systems design: Ba.describes what a system should do to meet information requirements.b.shows how the new system will fulfill the information requirements.c.always tries to increase precision.d.includes the testing phases.6.Unit testing: Ca.includes all the preparations for the series of tests to be performed on the system.b.tests the functioning of the system as a whole in order to determine if discrete modules will function together as planned.c.tests each program vides the final certification that the system is ready to be used in a production setting.Chapter 14True-False Questions1.An information systems plan contains a statement of corporate goals and specifies how information technology will support the attainment of those goals. T2.The information systems steering committee is composed of information systems managers and end-user managers responsible for overseeing several specific information systems projects. F3.The larger the systems project,the more risk the project runs in terms of being completed on time,within budget.and according to project requirements.T4.Intangible benefits cannot be immediately quantified but may lead to qua