高中英语投诉信(公开课).ppt

高二上学期作文训练（四）：投诉信,在遇到一些不文明现象、所购商品质量差、售后服务不满意等情况下向相关机构或人写信寻求解决问题。在语言方面，要注意把握分寸，要公平、公正。,Whatisaletterofcomplaint?,投诉信通常包括以下内容：1.表明写信目的，因何事向对方提出投诉。2.具体存在的问题。3.希望对方能重视并妥善解决这个问题。,二、阅读投诉信范文回答问题。,你是李华，两周前你从网上订购了一套书虫系列读物（BookwormSeries）昨天才到货，且包装破损，数量不足。请就此向网店客服写邮件投诉。要点如下：1.介绍购物情况2.反映存在问题3.提出解决方案,DearDir,IamLiHua,oneofyourcustomers.ImwritingtomakeacomplaintaboutthepoorWebserviceIhavereceived,andaskforreasonablecompensation.ThereasonisthatIorderedasetofBookwormSeriesonyourwebsitetwoweeksago,butIdidntreceivethemuntilyesterday.Andmuchtomydisappointment,thebooksweresopoorlypackedupthatthecoverofonebookwastorn.Tomakemattersworse,itisnotacompleteset,forIfoundonebookmissing.Iappreciateitverymuchifyoucouldinvestigatethematterseriously,andIwouldliketohavethismattersettledproperlybygivingmeafullrefundordeliveringanewsetofbookstomebeforethisSaturday.ThankyouforyourconsiderationandIwillbelookingforwardtoyourreply.Sincerely,完善写作流程图,自我介绍,写作目的,内容,常用语块1.抱怨_2.糟糕的服务_3.采取措施_4.解决问题_5.预防发生_,preventfromhappening,complainabout,poorservice,takemeasures,dealwith/solvetheproblem,6.调查此次事件7.表达不满8.要求合理的赔偿,investigate/lookintothematter/incident,expressonesdissatisfactionabout,askforreasonablecompensation.,套用句式写信目的，因何事向对方提出投诉。,ImwritingtomakeacomplaintaboutthepoorWebserviceIhavereceived.,投诉内容：,Thereasonisthat.Atfirst,Whatsworse,Eventually,希望得到的结果：Iappreciateitverymuchifyoucouldinvestigatethematterseriously,andIwouldliketohavethismattersettledproperlybygivingmeafullrefundordeliveringanewsetofbookstomebeforethisSaturday.,三、投诉信模板,Dear_，Iam_(自我介绍).Iamwritingtomakeacomplaintabout_(抱怨的事情)(抱怨详细内容)Thereasonformydissatisfactionisthat_(抱怨的第一个方面).Inaddition,_(抱怨的第二个方面).Underthesecircumstances,Ifindit_(感觉)to_(抱怨的方面带来的后果),Iappreciateitverymuchifyoucould_(提出建议和请求),andIwouldliketohavethismattersettledby_(解决方式+解决期限)ThankyouforyourconsiderationandIwillbelookingforwardtoyourreply.Yourssincerely，.,四、课堂练习,假定你是李华，上周六，你有一次不愉快的就餐经历，对餐厅的服务员态度非常不满意。于是你给该餐厅老板写一封投诉信。要点如下：1.问题：牛肉面有苍蝇，服务员态度粗鲁。2.要求：餐厅赔礼道歉。注意：1.词数100左右。2.可以适当增加细节，以使行文连贯。3.开头语和结束语已为你写好。,DearSir,第一段：自我介绍+写信目的IamLiHua,afrequentcustomerinyourrestaurant.IhavebeenpleasedwithyourexcellentserviceforyearsbutnowIm,Imwritingtomakeacomplaintaboutthepoorservice.,第二段：投诉原因（包括背景:上周六，你有一次不愉快的就餐经历+要点1：牛肉面有苍蝇，服务员态度粗鲁）LastSaturday,IwenttoyourrestauranttohavenoodlesbutIhadanawfulexperience.ThereasonisthatwhenIwaseating,Isuddenlyfoundthereweretwofliesinthem,whichmademesick.SoIaskedthewaitertogivemeanotherbowlofnoodles,buthedidntchangeitandsaidinarudemannerthathewastoobusytosolvetheproblem.Yourservicemakesmefeeluncomfortable.,第三段：提出建议和要求+要点2,IappreciateitverymuchifyoucouldandIwouldliketohavethismatterse