高三写作专练--投诉信.ppt

高三写作专题,Aletterofcomplaint(Aletterofgratitude/apology.),ALetterofComplaint,内容投诉信通常包括：说明投诉的原因并表示遗憾;实事求是地阐述问题发生的经过，切忌夸大其词;指出问题引起的后果;提出批评及处理意见，或敦促对方采取措施，或提出所希望的赔偿以及补救方式。语气投诉信时语气要冷静、郑重、克制，不必过于礼貌。但也要就事论事，不能进行人身攻击。同时，在描述问题时尽量采用被动句式，使描述更加客观合理。策略投诉信的写作策略Writingprocedure：说明投诉问题一描述具体情况一期待解决方案plaintn.,Practice:TopicSentenceTranslation,1)我写信是要投诉你们餐厅服务差。Iamwritingtocomplainaboutthepoorserviceinyourrestaurant.2)我写信是要投诉你们公司产品质量差,并要求你们尽快解决问题。Iamwritingtocomplainaboutthepoorqualityoftheproductsofyourcompanyandaskforsolutionstotheproblemassoonaspossible.3)我写信是告诉你们我不满意在你网站上购买的鞋子。IamwritingtoinformyouthatIamnotsatisfiedwiththeshoesboughtonyourwebsite.,Practice:PassageCompletion,请根据括号给出的中文提示填空。DearSir/Madam，IhavejustreturnedfromtheEnglishSummerCampatyourSchoolofLanguage,andImwritingtoexpressmyunhappinesswithyourprogram.ItookpartintheprograminordertoimprovemyEnglishbut(1)_(使我失望的是),thereweretoomanystudentsinaclass,inwhichcasestudentswerenotabletopractisealot.Moreover,(2)_(课程内容简单,话题不够新颖)sothatstudentsinterestinEnglishcouldnotbearoused.(3)_(更为糟糕的是),nolunchwasprovidedandthereforeIhadtogotothenearestrestaurant,whichwas30minutesaway.Itwasoncesaidinyouradthat(4)_(学生可以参加丰富的社会实践活动)butbadmintonwastheonlyactivityorganized.YoucanimaginehowupsetIamtohavewastedmytimeandmoneyandplease(5)_(请在此处合理地提出你的赔偿要求),orIshallbeforcedtotakethematterfurther.Yours，LiHua,tomydisappointment,Worsestill,thecoursewassimpleandthetopicswerenotfreshenough,studentscouldbeprovidedwithmanychancestoenjoysocialpractice,givehalfofmymoneyback,ASample:产品投诉,Theearphonesarecomfortablebutitisapitythatthewireisalittletooshort.ItworkedwelluntillastweekwhentheLCDjustrefusedtodisplayanythingfromtimetotimeandIfailedtosetthecolorsanymore.ItusedsomuchenergythatIhadtoconstantlychangebatteriesandcouldnotplaymusicdownloadedfromtheInternetrecently.Inaddition,yourshopassistantwasveryrudewhenIaskedtoexchangeforanotheronetwodaysago.Iwouldlikeyourcompanytoexchangetheproductandmakeanapologytome.,投诉信开头/结尾常用句式和套话,1.投诉信开头常用句式和套话：Iamwritingtocomplain/makeacomplaintabout/that.Iamwritingtoexpressmydissatisfaction/disappointmentabout.Iammostreluctanttocomplain/Ifeelbadtotroubleyou,butIamafraidIhavetomakeacomplaintabout.Iwishtodrawyourattentiontotheproblem/fault.thatIbought.2.投诉信结尾常用句式和套话：Itrustyouwilltakemycomplainsseriouslyand.Iunderstandyouwillgiveimmediateattentiontothismatter.Iwouldliketohavethismattersettledbytheendof.Franklyspeaking,Iamnotpreparedtoputupwiththesituationanymore.Imusthaveyoufullyunderstandthatwithoutasatisfyingsolution,Iwillreservemyrighttotakelegalaction.Iwouldappreciateit/begratefulifyoucould.,ALetterofComplaintUsefulexpressions,Imwritingtoexpressmydissatisfactionwith.Iamwritingtocomplainabout.Foronething.Foranother.Therefore,Iwishtoexchangeitforanother.orIdeclarearefund.UnlessIreceiveapositivereplywithinthenextthreeweeks,Iintendtotakefurtheraction.IhavebeenincontactwithmylawyerinordertoaskforadviceandhehasrecommendedtakinglegalactionifIdontgetfullsatisfaction.Ihopeyoucanlookintothismatterandgivemeareplysoon.Iamlookingforwardtoapromptreplyfromyou.Iunderstandyouwillgiveimmediateattentiontothismatter.Iwouldliketohavethismattersettledbytheendof.Iwillgreatlyappreciateitifyoucansettlethematterassoonaspossible.,模版参考：投诉信,Dear_,（Iam_（自我介绍）.）IfeelbadtotroubleyoubutIamafraidthatIhavetomakeacomplaintabout.Thereasonformydissatisfactionis_（总体介绍）.Inthefirstplace,_（抱怨的第一个方面）.Inaddition,_（抱怨的第二个方面）.Underthesecircumstances,Ifindit_（感觉）to_（抱怨的方面给你带来的后果）.Iappreciateitverymuchifyoucould_（提出建议和请求）,preferably_（进一步的要求）,andIwouldliketohavethismattersettledby_（设定解决事情最后期限）.ThankyouforyourconsiderationandIwillbelookingforwardtoyourreply.,基础写作：投诉信,假定你是李华，你新买的某外国品牌iPhone5s出了故障，现在你写信到其公司反映问题。写作内容：1、购买日期：上个月2、故障：一周前屏幕(screen)坏了，看不见显示内容3、已跟当地销售商家投诉，但其不能解决4、要求：更换一台新的，如不行则要求退货，拿回货款,1、购买日期：上个月IboughtaniPhone5sfromyourcompanylastmonth.2、故障：一周前屏幕(screen)坏了，看不见显示内容Aweekagosomethingwentwrongwiththescreen,onwhichnothingcanbedisplayed.3、已跟当地销售商家投诉，但其不能解决Ivecomplainedtothelocalsalesagencyaboutthecase,buttheycantsolveit.4、要求：更换一台新的，如不行则要求退货，拿回货款Irequestthatyou(should)change/exchangeitforanewone,orgivemymoneyback.,IboughtaniPhone5sfromyourcompanylastmonth.Aweekagosomethingwentwrongwiththescreen,onwhichnothingcanbedisplayed.Ivecomplainedtothelocalsalesagencyaboutthecase,buttheycantsolveit.Irequestthatyouchangeitforanewone,orgivemymoneyback.,Itreallybroughtmepleasureatthebeginning.,IboughtaniPhone5sfromyourcompanylastmonth.Itreallybroughtmepleasureatthebeginning.ButunfortunatelyAweekagosomethingwentwrongwiththescreen,onwhichnothingcanbedisplayed.Ivecomplainedtothelocalsalesagencyaboutthecase,buttheycantsolveit.ThereforeIstronglyrequestthatyouchangeitforanewone,orgivememymoneyback.,Lastmonth,IboughtaniPhone5sfromyourcompany.Itreallybroughtmepleasureatthebeginning.,Lastmonth,IboughtaniPhone5sfromyourcompany.Itreallybroughtmepleasureatthebeginning.ButunfortunatelyAweekagosomethingwentwrongwiththescreen,onwhichnothingcanbedisplayed.Ivecomplainedtothelocalsalesagencyaboutthecase,buttheycantsolveit.ThereforeIstronglyrequestthatyouchangeitforanewone,orgivememymoneyback.,DearSirorMadam,Thanksforyourattention.Imwritingtocomplainaboutyourproduct.,Iamlookingforwardtoyourreply.LiHua,AnUpgradedVersion,DearSirorMadam,Thanksforyourattention.Imwritingtocomplainaboutyourproduct.Lastmonth,Ipurchasedaniphone5sproducedbyyourcompany,whichactuallybroughtmesomeenjoyment.ButUnfortunately,lastweeksomethingwentwrongwiththescreen,onwhichIcantseeanythingatallnow.Worsestill,forthesakeoftheproblem,ImadeatriptotheshopwhereIboughtit,onlytocomebackdisappointed.Consequently,Ihavenochoicetomakebutwritetoyouforassistance.Itsmyhopethatyouwouldchangeitforabrand-newoneorrefundmethepurchasemoney.Iamlookingforwardtoyourearlyreply.LiHua,Errorsinyourcomposition(BasicWriting).,Errorsinyourcomposition(Basicwriting).,1.Thanksyouforyourattention.Thankyouforyourattention.Thanksforyourattention.2.Itsscreenbrokedownaweekbefore.Itsscreenbrokedownaweekago.3.Ihavecomplaintaboutthistothelocalstore.Ihavecomplainedaboutthistothelocalstore.4.Ihavedeliveredmycomplaintothelocalsaler.Ihavedeliveredmycomplainttothelocalseller.5.Idemandtochangethebrokeniphoneintoanewone.Idemandyouchangethebrokeniphoneforanewone.,投诉信-iphone5APossibleVersion,DearSirorMadam,Thanksforyourattention.Imwritingtocomplainaboutyourproduct.Lastmonth,Iboughtaniphone5thatyourcompanymadeanditbroughtmesomepleasure.Butlastweek,IfoundsomethingwrongwiththescreenandIcantseeanythingonit.Ihavecomplainedaboutthistotheshopwhichsoldmethisiphone5,buttheycouldntdoanythingaboutit.IhadnochoiceandIamaskingyouforhelp.Ihopeyoucangetmeanewoneorreturnmymoneytome.Iamlookingforwardtoyourearlyreply.LiHua,投诉信-iphone5AUpgradedVersion,DearSirorMadam,Thanksforyourattention.Imwritingtocomplainaboutyourproduct.Lastmonth,Ipurchasedaniphone5producedbyyourcompany,whichactuallybroughtmesomeenjoyment.Unfortunately,lastweek,somethingwrongwiththescreen,onwhichIcantseeanythingatallnow.Worsestill,forthesakeoftheproblem,ImadeatriptotheshopwhereIboughtit,onlytocomebackdisappointed.Consequently,Ihavenochoicetomakebutwritetoyourcompanyforassistance.Itsmyhopethatyouwouldexchangeforabrand-newoneorrefundmethepurchasemoney.Iamlookingforwardtoyourearlyreply.LiHua,巩固练习1：投诉信-网上购物,假设你叫李华，最近在某英文购物网站上购买了一双鞋子，但出现了一些问题。【写作内容】请给网站写一封投诉信，包括以下内容：1.写信的目的；2.投诉内容；,要求：重新邮寄或退款；询问：若寄回，谁承担寄费？【写作要求】只能使用5个句子表达全部内容。（信的开头和结尾已给出，不计入句子总数。）DearSir,Thankyouforyourconsideration_Yourssincerely,LiHua,例题导写,1.划分信息、统筹全文。可把五句话信息划分如下：(1)写信目的;(2)申购情况;(3)实际情况;(4)要求;(5)询问。2.突破难点、正确翻译。请翻译：1)在你的网站上:2)投诉:3)从购买:.4)一双九码的鞋子:5)寄回:6)为付款:7)邮费8)给某人退款/某人获得退款9）(申购情况和实际情况的对比)我订购的是,但我收到的是,1)onyourwebsite2)complainabout.3)purchase/buysth.from.4)apairofsize-nineshoes,apairofshoesofsizenine5)send/post.back6)payfor.7)postage8)givesb.arefund/getonesrefund9)WhatIorderedwas.butIreceived.,Onepossibleversion,Dearsir,ImwritingtocomplainaboutapairofsneakersIrecentlypurchasedfromyourwebsite.WhatIorderedwasapairofblacksize-nineshoesbutIreceivedapairofwhite,size-8.5shoesinstead.Worsestill,therewasaten-daydelayindeliveringmys