酒店英语(客房预订)PPT课件

.,1,LeadinThesummerholidayiscoming,doyouhaveanyplanstotravelaround?Beforeyoutravel,whatyouneedtodo?,Step1Engage,.,2,.,3,1.Lookatthefollowingpicturesofdifferentrooms,canyounametheminEnglish?,atwinroomastandardroom,asingleroom,asuite,Suite,Suite,.,4,Loversroom,.,5,120cm-135cm,SingleBedqueen-sizebedroom;=1.8m,大号的king-sizebedroom;=2m,特大号的,.,6,Ocean-view,Oceanviewroom,Lake-viewroom,Mountain-viewroom,Cityviewroom,River-viewroom,.,7,Roomtype,Bed-size,view,queen-size,king-size,atwinroomastandardroom,asingleroom,asuite.,Oceanviewroom,Cityviewroom.,.,8,豪华房DeluxeRoom商务房BusinessRoom高级套房SuperiorSuite豪华套房DeluxeSuite商务套房BusinessSuite总统套房PresidentialSuite,Othersvocabulary,.,9,2.Acooperatedgametomemorizethoseroomtypes.Workinpairs,lookatthepicturesthatflashedinthePPT,onespeaksoutthewordthatmatchesthepicture,theotherwritesdownthewordintheexercisesbook,andhandinafterthegame.,.,10,.,11,3.Aroleplay:makeareservationaccordingtothefollowingdialogue.接待员：锦江宾馆。我能为您效劳吗？苏珊：我想订一间房，从这个月的21号到下个月的2号.接待员：您想订单人房、双人房，还是套房？苏珊：我要一间单人房，如果可能的话，要一间可以俯瞰公园风景的。接待员：好的，我们这里正好有一间您所需要的房间，1504号房。苏珊：太好了,那我订下了。,.,12,4.我想订我们这里有.请别挂电话,我看看我们还有没有单间?5.关于房价-标间多少钱?我们有180元一晚的单间这个价格带早餐吗?用信用卡担保预定吗？,.,13,1.Listentothetapeforthefirsttimeandanswerthefollowingquestions:WhatkindofroomdoesMrJohnsonreserve?Forwhom?Forwhichdate?2.Readoutthedialogueagainandmakesomenotestoseewhatyoucanunderstand,andwhatareyourproblemsentences,andbereadforthenexttask.,Step2Studyactivities,.,14,Groupwork:Exchangethenotesyouvetakeninyourgrouptoseewhetheryourgroupmemberscansolveyourproblems,andthemfinishthefollowingtask.CanyouputthefollowingsentencesintoChinese?,.,15,Couldyouholdthelineplease.Iwillcheckourroomavailability.Thankyouforwaitingsir.Wehaveatwinroomat180dollarspernight.Wouldthatbeallright?请别挂断好吗,我来查一下是否有空房间。让您久等了先生.我们有180美元一晚的双人间，可以吗？Availability：,.,16,Fortheunguaranteedreservation,wecanonlyholdtheroomby6pm.Becauseitisthepeakseasonnow.Ifyoumaketheguaranteedreservation,wecanholdtheroomovernight.Wouldyouliketomakeaguaranteedreservationbycreditcard？没有信用卡担保预定,我们房间保留到下午六点，因为现在是高峰期。如果您用信用卡担保预定，我们将整晚保留。您愿意用信用卡来担保预定吗？,.,17,YouvemadeguaranteedreservationinGuangzhouHotel.FromApril,16thto20thforfivenights.Ifyoucantarriveatscheduled.Pleaseinformusbefore6pmonApril,16th.Thankyouforcalling.Andwelookforwardtoservingyou.你已信用担保预定了广州宾馆4月16日到4月20日，五个晚上。如果你不能按计划到达，请在4月16日6点前通知我们。我们期待为您服务。,.,18,3.Listenathirdtimetogetamoredetailedideaofhowtomakereservation.,.,19,Theprocedures,Time&roomtype,-你要订什么日期的？一你一行几个人？-你想要什么样的房间？,-,Price&payment,Confirmation,-请稍等。我来查一下是否有空房间。-让您久等了先生.我们有180美元一晚的双人间，可以吗？-请问是否用信用卡担保预定？,-您用信用卡担保，预定了4月16日到20日，五个晚上，,.,20,5.Reviewwhatislearnedinthedialogue:Words:availabilityExpressions:您想要什么样的房间？我想要.180元的单间让您久等了。信用卡担保预定保留房间至,.,21,Step3Practiceandproduction,.,22,Pairwork:A为厦门某酒店前台接待员，B为某顾客，打电话给前台预定7月5号到7月8号，四个晚上的双人间，要求能看海，价格400元左右。预定过程中要落实好房间类型，居住日期，是否要信用卡担保，预留的截止时间，房间价格，是否含早餐等。,.,23,Rolecard:Receptionist:Youareareceptionist.Yougetaphonecallfromacustomer.Youaskhimwhatkindofroomheprefers,andforwhichdate.Youtellhimyouhaveatwinroomwithoceanviewat398yuan.Youaskhimifhedliketomakeaguaranteedreservationandexplainittohim.Youaskforhisnameandphonenumber.Atlastyoumaketheconfirmation.,.,24,Thecustomer:Youarethecustomer.Youpreferstobookatwinroomwithoceanview,fromJuly,5thto8th.Youa