新编剑桥商务英语(高级)第三版3.2-3.3

3.2 Email exchangeFormal and informal emailsWriting stylesThe style of a business email or letter depends on the occasion for writing and the relationship with the receiver.1 They can be formal: Please find attached our proposal. I would be grateful if you could check it and send us confirmation of your acceptance.2 They can be more conversational: Attached is our proposal. Please check it and confirm that you are happy with it.3 English can sometimes be in a kind of shorthand. Pls check the attached proposal and confirm. 1 Highlight the differences between the formal and informal emails below. Discuss the differences with your partner.FormalDear Mr ScottThank you very much for your letter introducing your company. Currently, we do not have any demand for marketing consultancy. However, this situation could change in the future and therefore I will certainly keep your details on file. In the meantime, I would be grateful if you could send us an up-to-date list of your fees.Once again, thank you for your interest.Yours sincerelyMonica StuufInformalDear James Thanks for the information about your company. At the moment, were not really looking for any help with marketing consultancy, but we might be in the future, so Ill certainly hang on to your details. For now, please send us an up-to-date list of your fees.Thanks again for your interest.Kind regardsMonica Stuuf2 For sentences 1-4 write the contracted forms in full and for 5-8 write the contracted form.1 Ill let you know tomorrow.2 Id like an answer asap.3 I wont know till Friday.4 I cant help you, Im afraid.5 It has been ages since I have seen him.6 I would have told you if I had known.7 I should not be surprised if they are late.8 You must not do anything until I say so.3 Match each formal linking word on the left with its neutral equivalent on the right.1 however so2 nevertheless because of 3 consequently after4 owing to because5 moreover anyway6 following but7 since whats more8 besides still4 Rewrite the following informal email to a customer as a more formal one. Use the expressions in the box to help you.I would be grateful if contact further to do not hesitate in agreement withhowever strictly speaking please find attached Yours sincerely Dear Mr HarrisNice to speak to you earlier on the phone. Im now sending you a draft contract. Please read it carefully and if youre OK with the terms, sign it and post it back to me. The deadline for the special offer we talked about is supposed to be tomorrow, but well keep it open for you until the end of the week. Do call me if you have any queries.Best wishes Laura5 Welcome has supplied receptionists and doormen for your companys headquarters for over five years. Recently the standard of service they give has declined sharply. Visitors have complained about rudeness, being kept waiting and being misdirected. Write an email to the company: emphasising the good relationship you have had in the past. describing the unacceptable behaviour of their staff recently. insisting that changes are made immediately.6 Send the email to your partner. When you have exchanged, read each others emails and then write a reply.3.3 Listening Test: Introduction and Part OneThe Listening Test has there parts, in which there are a total of 30 questions, and lasts approximately 40 minutes. It carries 25% of the total marks. PartListening typeTask1One 3-4 minute monologuePlayed twice Gap-filling(up to three words or a number)2Five short monologues Played twiceTwo different tasks matching each monologue to, for example, the topic described, the reason for speaking, the opinion of the speaker, etc3One 4-5 minute conversation Played twiceAnswer multiple choice comprehension questions (three choices: A,B and C)You will have ten minutes at the end of the test to transfer your answers to an answer sheet.Part OneFollow these steps: Read the instructions twice and make sure you understand the context of the passage and what you are being asked to do. In particular, check how many words you can put into each gap. Try to put yourself in the situation of the audience to generate a real interest. Read through the questions and try to predict the type of word that will go into each gap. Never leave a gap empty.Prediction1 Look at these sentences and try to predict what kind of word(s) will go into each space.The background1 The company was set up in_.2 The project has been funded by the Ministry of _.The job3 The post is open to_.4 You dont need to have_.5 You will be expected to_.What to do next6 Candidates should apply_.7 The deadline for application is_.2 Following the approach described on page 34 do Practice Test Part One. Take two minutes to study the instructions and sentences before the tape begins.PART ONEQuestions1-12 You are going to hear part of a one-day seminar entitled A career in coaching. The head of the Coaching Academy is talking to participants about his organization and what coaching involves. As you listen, complete the notes using up to three words or a number in each space. You will hear the recording twice.A CAREEE IN COACHINGThe Coaching Academy1 The Coaching Academy was established in 2 The academy doesnt receive .3 The aim of the academy is to 4 Training courses at the academy last from to four weeks.What is coaching? 5 Coaching offer help to people in their business and. 6 The basic principles are always the same: to build peoples self-belief and help them. 7 Coaching try to help the client to look.8 Counseling often focuses more on.in peoples lives.Qualifications