人力资源知识管理体系建设.ppt

,PresentationtoHPCC2001Newport,RI,28March2001Mrs.MiriamF.BrowningDirectorforInformationManagementODISC4Miriam.B,ArmyKnowledgeManagementTheJourneyBegins,Topics,KnowledgeManagement-AGlobalViewArmyKnowledgeManagementThoughtsfortheFuture,AGlobalViewofKnowledgeManagement,TheDriversArmyTransformationExplosionoftransactions,data,systems,andinfostructure*componentsEnterprise“challenges”infindingandusinginformationintheInternetAgeGenXersandNexters-empoweredknowledgesharersPotentialbraindrainE-BusinessmodelRequirementsforaseamless,modern,cost-effectiveinfostructure*theITportionoftheinfrastructure,TheExperts“IfHPknewwhatHPknows,wewouldbethreetimesmoreprofitable.”LewPlatt,formerCEOHewlett-Packard“Sharingtheinformationandgettinggoodfeedbackneedstobeencouraged.Weneedtoundergothechange,asIdid,toadaptandbecomeaknowledge-based,learningorganization.”GeneralJohnM.Keane,ViceChiefofStaff,USArmyKnowledgemanagementishot.Marketresearchersreportthatfederalspendingonknowledgemanagementproductsandserviceswilldoubleannuallybetweennowandfiscal2003,reaching$6.3billioninthatyear.-fromKnowledgeisPowerGovE,ArmyKnowledgeManagementHistory,CenterforArmyLessonsLearned-Ft.Leavenworth,KS,1985IdentifylearningopportunitiesBuildteamsofsubjectmatterexpertsCreateknowledgeproductsDisseminateknowledgeArmyMedicalCommandKnowledgeNet,mid-1990sHospitals,doctors,othermedicalprofessionalsareconnectedGlobalnewsandsearchablelibraryKnowledgecommunitiesSkillsbankVirtualschoolhouseGeneralOfficerNetwork-AmericasArmyOnline(A2O),1997CollaborationtoimprovedecisionmakingArmyKnowledgeOnline(AKO)*-KMatthestafflevel,1998ArmyKnowledgeManagement-KMattheArmyenterpriselevel,2001*,E-BusinessWebmodelistheindustrygoldstandardformissionperformancefirst,costefficienciessecondKnowledgecentersWeb-basedenterpriseknowledgerepositories-ArmyaleaderEmailremainstheKillerAppofthenet-centricbusinessmodelConsolidationandoutsourcinginfostructuredecisionsaremadebytheCEOwiththeCIOsimplementingtherulesofengagementIndustryleadershaveshownsignificantcostsavingsandimprovedcapabilitiesoninfostructureconsolidations,i.e.,emailservers,datacentersandapplicationsServicelevelagreementsestablishperformancestandards/measuresITpeoplearemorescarcethanbandwidth-SiliconValleys#1requesttoPresidentBush-increasedemphasisonscienceandmatheducation,WhatareOthersDoing?,KnowledgeCenterValueAdded,AcentralWeb-basedrepositorytostore,organizeandshareindividualexpertiseandorganizationalinformation,suchasdocuments,databases,workflowsystemsandbestpractices.Exponentialpoweroccurswhenindividualsandorganizationsusetheknowledgecenterscollaborationandself-servicecapabilitiestorapidlyandaccuratelyaccessandanalyzeenterpriseinformation.WorldclassknowledgecentersincludethoseatJointForcesCommand,PEOC3S(Ft.Monmouth,NJ),andtheArmyJAGCorps.,PEOC3SKnowledgeCenter,KnowledgeManagement,InstitutionalAwareness,向美国陆军学知识管理,针对知识管理的战略愿景，美国陆军为之定义了5个方面的任务目标：1、通过体制变革和文化变革，从运作机制和组织文化两个方面同时着手，转型为以知识为基础的组织；2、将知识管理和最佳管理实践（BestBusinessPractices）融入工作流程，在每项具体工作失误中实现有效学习、总结提炼、自我优化、交流共享，以提升绩效表现；3、向企业那样管理信息技术基础设施，通过全局规划避免各自孤立的系统建设，以提升整体效能和效率；4、将美国陆军知识在线（AKO,ArmyKnowledgeOnline）建成美国陆军的企业级门户网站，为美国陆军全体成员（包括预备役部队和国民自卫队）提供统一的、安全的访问通道；5、为美国陆军转型为知识型组织配备所需的人力资源，以便有效执行对于信息和知识的捕捉、整合、运用。,LocalA-76determinationofDOIMfunctionsLocalbuysofpiecesofinfostructure,limitedvisibilityandleveragingofenterpriserequirementsorvolumediscountsLimitedvisibilityofenterpriseITexpenditures,Thousandsofservers,Army-wide,Websitesandlocaluniques,Information:-hardtofind-hardtoaccess-hardtovalidate,Thousandsofclientlicenses,PCs,LANs,WANs,etc,Sub-optimizeduseofITpersonnel,MACOMautomation,HaveslineorganizationculturalchangesustainsKM5.ImplementeasilyexecutableKMpilotprojectsfirst6.Developincentivestoshareknowledge7.ROImeasuresshouldbebuiltintoKMprojects8.Communitiesofpracticedeterminecontentandrulesofuseforsharingknowledge9.Collectiveexpertisesolvesproblemsquickerandbetterthanindividualexpertise10.KMdoesproduceefficiencies:reducedtimetoinformation,quickaccesstoreferenceandexperts,reducedlearningcurves,andcostreductionsintravel/meetings/infostructureconsolidations,Asfutureseniorgovernmentleaders,startthinkingabout:1.Howcanwebestmanagetheentireworkforce:IntakeRetentionSkillsCompetenciesConsideringdownsizingandoutsourcing2.Howdowetransformthegovernmentintoasecure,informationage,knowledge-basedenterprise,providingservicesandvaluetoitscitizens3.Howcanweaccomplishmajorprocessstreamlininginabeauracratic,stovepipedmonster,Challenges,HowIndustryCanHelp,Partnerwithgovernmenttoprovide:EnterpriseinfostructuremanagementPortalcapabilitiesEnterprise,function-richdirectoryservicesStreamlinedorganizationalprocessesreadyfortheWebandcustomerself-serviceBusiness,management,andtechnologysolutionsfore-Gov,ContinueR&Dinvestmentsin:BandwidthmanagementWirelesstechnologiesDataminingHandhelddisplaysNextgenerationsearchenginesSpeechrecognitionCollaborationtools(data,voice,video)Computernetworkattackanddefensetechnologies,Summary,ArmyKnowledgeManagementisakeycomponentofArmyTransformationWearemakingfundamentalshifts:Traditionalpracticestocollaboration,teamworkandinnovationInformationhoardingtoknowledgesharingHomegrownsystemstoenterprisemanagementTraditionalskillstoInternetAgecompetenciesandlearningformilitary,civilians,andcontractorsLinearlegacysystemstoadaptingthe“e-businessmodelontheInternet”totheArmy,SoldiersonPointfortheNation.PersuasiveinPeace,InvincibleinWar,Back-Ups,FederalCIOCouncil2001StrategicPlan,ObjectivesforFederalCIOsFocusonprovidingservicestocitizensviatheInternetInnovatebusinessmethodsandintegratethemintoenterprisenetworksImprovesecurityandsystemsreliabilityAttractandkeepqualifiedITworkersDevelopandcollaboratewithpartnersingovernmentDefine,evaluate,andimprovemanagementofITinvestments,MajorArmyCIOPrograms,BattlefieldDigitizationInformationAssuranceArmyKnowledgeManagementCIOInvestmentStrategyArmyEnterpriseArchitectureInstallationInformationInfrastructureModernizationProgramJointTacticalRadioSystem,WarfighterInformationNetwork-TacticalElectronicCommerceCommonAccessCardEnterpriseSoftwareInitiativeE-LearningITBestPracticesITManagementWorkforceBiometrics,KnowledgeManagementDefinitions,KMfocusesonwaysofsharingandstoringtheknowledgeofindividuals,asameansofimprovingthecompetency,speed,efficiency,ofthelargerwholeKnowledgeManagementorganizing,accessing,improving,sharing,andbenchmarkingexplicitandtacitinformationformissionresults“Thenotionofputtingthecombinedknowledgeofthefirmatanemployeesfingertipsistheessenceofknowledgemanagement.Thebasicgoal:totakekeypiecesofdatafromvarioussources,suchasgroupware,databases,applications,andpeoplesminds,andmakethemreadilyavailabletousersinanorganized,logicalformthatrepresentsknowledge.”-“GettingtoAHA!”,SharonWatson,Computerworld,1/26/98TheAnti-KMDefinition“Theycopiedallthattheycouldfollowbuttheycouldntcopymymind,andIleftemsweatingandstealingayearandahalfbehind.”-RudyardKipling,AGlobalViewofKnowledgeManagement,TheExperts,TheDriversArmyTransformationExplosionoftransactions,data,systems,andinfostructure*componentsEnterprise“challenges”infindingandusinginformationintheInternetAgeGenXersandNexters-empoweredknowledgesharersPotentialbraindrainE-BusinessmodelImperativestomanageattheenterpriselevelRequirementsforaseamless,modern,cost-effectiveinfostructure*theITportionoftheinfrastructure,Knowledgemanagementishot.Marketresearchersreportthatfederalspendingonknowledgemanagementproductsandserviceswilldoubleannuallybetweennowandfiscal2003,reaching$6.3billioninthatyear.-fromKnowledgeisPowerGovE,“Sharingtheinformationandgettinggoodfeedbackneedstobeencouraged.Weneedtoundergothechange,asIdid,toadaptandbecomeaknowledge-based,learningorganization.”-GeneralJohnM.Keane,ViceChiefofStaff,USArmy,“IfHPknewwhatHPknows,wewouldbethreetimesmoreprofitable.”-LewPlatt,formerCEOHewlett-Packard,Navy,PublishedIT/IMstrategicplan,includesKMgoalAwardedNMCIcontract(outsourcedinfostructure,desktoptoWAN)NMCI-demandfundingmodel,$25Kcaponnon-NMCIITspendingActiveKMprogram(contractorsupported)Webifyingprocesses,systems,andtrainingforNMCIaccess,AirForce,Consolidatenetworks,servers,desktopservicesbybasebyFY02UnclassapplicationsonAFPortalbyJul01PursuegreatervisibilityforITdollars,OSD,FacilitateKMprogramsinDoDDevelopaKMCenterofExcellence(withArmyResearchLaboratory)PublishedaKMPrimerIRMCcourseinKM,Army,AKO-130,000customersandgrowingOver30knowledgecommunitiesProjectswithpersonnel,finance,acquisition,GuardandReserveCoreservices:UniversalemailSinglegatewayArmyportalDirectorySecuritySearchenginesArmyWholesaleLogisticsModernizationArmyCIOExecutiveBoardArmyScienceBoardKMstudy,Armyisleadingthewaywithan“ontheground”enterprisesolution,Knowledge-BasedOrganizationsaretheFuture,ConsolidationandoutsourcinginfostructuredecisionsaremadebytheCEOattheenterpriselevelwiththeCIOsimplementingtherulesofengagementE-BusinessWebmodelistheindustrygoldstandardformissionperformancefirst,costefficienciessecondEmailremainstheKillerAppofthenet-centricbusinessmodelIBM,OracleandCiscohaveallshownsignificantreturnsoninfostructureconsolidations,i.e.,emailservers,datacentersandapplications-IBMinvested$1Bin1998andhassaved$3BtodateKnowledgecentersWeb-basedenterpriseknowledgerepositories*ITpeoplearemorescarcethanbandwidth-SiliconValleys#1requesttoPresidentBush-increasedemphasisonscienceandmatheducationServicelevelagreementsestablishperformancestandardsandmeasures,WhatisIndustryDoing?,*AcentralWeb-basedrepositorytostore,organize,andshareindividualexpertiseandorganizationalinformationsuchasdocuments,databases,workflowsystems,andbestpractices.Exponentialpoweroccurswhenindividualsandorganizationsusetheknowledgecenterscollaborationandself-servicecapabilitiestorapidlyandaccuratelyaccessandanalyzeenterpriseinformation.WorldclassknowledgecenterexamplesincludethoseatJointForcesCommand,ArmyPEOC3S,andtheArmyJAGCorps.,ArmySuccesses,ArmyKnowledgeOnline(AKO)TheArmysIntranetandKnowledgeManagementEngineEnterprisewideportalfortheArmyLifetimeArmyemailaddresses130,000accountstodateAKO-SforclassifiedinformationFMpilot-rapidaccesstoDFASdataMilitaryauthenticationservicesandsearchenginesUSArmyRe-mailaccess30knowledgecommunitiesprovidinginformationandcollaborationtoolsSelfServiceProcessesWeb-basedAMCLogisticsModernizationReengineeredprocesses,collaborativeservicesMilitaryandcivilianpersonnelapplicationsArmyResearchInstitutesurveysArmyE-LearningKnowledgeFocusArmyUniversityAccessOnlineTotalArmyDistanceLearningComputerBasedTraining,AwardsNationallevelawardstothreeknowledgecommunities,1.Focusonagilecapabilitiesandadaptiveprocesses2.Provideaconsolidated,modernized,enterprisemanagedinfostructuretotheArmywhichwillbeinterdependentwiththeJointworld3.ScaleArmyKnowledgeOnlinetosupportallActive