酒店英语Unit 2 Check-inPPT课件

精选,1,Checkin(Registration),精选,2,FrontDesk,ReceptionDeskofExecutiveFloor行政楼层接待处,精选,3,“行政楼层接待处”（receptiondeskofexecutivefloor)其功能跟一楼大堂的前台（frontdesk)大致上是一样，主要是让入住该（些）楼层的客人能享受一个较“尊贵”的特级待遇，在入住和离店手续所花时间（等候时间最短）、舒适度（可以坐着办手续）、个人私隐（绝少有别人挤在你边上）等方面都有所改善。两者不同者，只是“前台”是面向所有客人，而“接待处”就专门服务行政人员楼层的客人而已。,精选,4,RoomCard/RoomKey,精选,5,RegistrationForm(入住登记表）,精选,6,Passport,精选,7,bellmann.行李员,精选,8,TheProcedureofDoingChick-in,Step1:AskingtheguesttofillintheformStep2:LettingtheguestshowtheIDcardandcreditcardStep3:ReceivingthedepositfromtheguestStep4:AskingforthedeparturetimeStep5:ConfirmingallinformationandgivebackIDcardandcreditcardStep6:Offeringroomkeyandsendingwishtotheguest,精选,9,Dialogue1,Didthemanmakethereservationbefore?WhatkindofroomdoesMr.Whitewant?IsthereanyroomavailableforMr.White?HowlongdoesMr.Whitewanttostay?,No,hedidnt.,Aroomwithaking-sizebedandabath.,Yes,thereis.,Fortwonights.,精选,10,4,3.15,90$,PeterWhite,male,passport,6.1,6.3,1108,800RMB/night,CityWallHotel,精选,11,1.MayIhelpyou?=_？=_？2.Haveyoumadeanyreservation?=Doyouhavea_withus?3.Waitamomentplease.=_4.Pleaseshowmeyourpassport.=_Iseeyour_?MayI(看一看）_your（身份证）_?5.Pleasefillinthisregistrationform?=Wouldyoumind_outthe_?,reservation,Justaminute/moment.,May,passport,havealookat,IDcard,filling,registrationform,您有预订吗？,DifferentExpressions(表达方式）,精选,12,6.Howareyougoingtopay,_cashor_creditcard?=Howwouldyouliketomakeyourpayment(n.付款）?7.Herearethe_toroom1108.8.The_willshowyouupwithyourbaggage.=Our_will_youtoyourroom.9.Ihopeyoullenjoyyourstaywithus.=_,in,by,roomkey,bellman,bellman,bring/take,精选,13,fillin&filloutfillin:填写空白的内容fillintheblanks填空fillout:完整的填写fillouttheform填写表格,精选,14,RevisionTranslatetheChineseintoEnglish.,空房/可售房保证金/押金登记入住签名支付，付款给某人安排某事,availableroomsdepositregistrationcheck-insignaturepaymentarrangesthforsb,精选,15,您做过预订吗？请稍等。请出示您的护照。请您填写一下这个表格。,Haveyoumadeanyreservation?,Waitamoment,please.,Pleaseshowmeyourpassport.,Pleasefillinthisregistrationform.,精选,16,你想用现金还是信用卡付押金？这是1108房的房卡。行李员会带您去房间。希望您住的愉快。,Howdoyougoingtopay,incashorbycreditcard.,Hereistheroomkeyforroom1108.,Thebellmanwillshowyouuptotheroom.,Ihopeyouenjoyyourstaywithus.,精选,17,Dialogue2,WhatkindofroomdoesPeterWhitewanttostayin?DidMr.Whitehaveareservation?IstherearoomonthelowerfloorforMr.White?,Adoubleroomwithbath.,Yes,hedid.,No,thereisnt.,精选,18,Exercise,R:MayIseeyourpassportplease?R:CouldIpaybycreditcard?R:MayIknowyourdeparturetime?R:Haveyoumadeanyreservation?,G:Imafraidnot.G:Perhaps10:00.G:Hereyouare.G:Certainly,sir.,精选,19,Fillintheblanks,1.CouldIpayby_?2.MayIknowyour_time?3.Wouldyoumind_thisregistrationform?4.Couldyouarrangeaking-sizebedroom_us?5.Iwanttostayhere_theApril15th_17th.,creditcard,departure,fillingin,withbathfor,from,to,精选,20,Pairwork,Awalk-inguestwantstostayintheCityWallHotel.Butthehotelisfullybooked.Someusefulexpressions:Imafraid/sorry.Wouldyouliketotry.IwouldsuggestWecanrecommendyouanotherhotelifyoulike.,精选,21,Listening,R:Goodafternoon,sir._?G:Goodafternoon,_R:Oh,Imsorry,Mr.White,_G:No,thanks.Idliketostayatyourhotel.Itsmoreconvenient.,MayIhelpyou,ImPeterWhite.,Iwantasingleroomwithabathfortwonights.,Allroomsarebookedup.,Wouldyoulikeme,togetintouchwithanotherhotelforyou?,精选,22,R:Then_instead?G:Howmuchisthedoubleroom?R:_G:ThatsOK.Illtakeit.R:MayIsee_,please?G:Hereitis.R:Couldyou_?G:Oh,Illtakecareofit.Thanks.,wouldyoumindhavingadouble,room,1000pernight,yourpassport,fillintheregistrationform,精选,23,ClassActivity,全班分成两组，一组扮演预订员，一组扮演顾客，每组成员轮流进行对话，顾客要尽可能多的问问题（例如房型，特殊要求），而预订员要尽可能礼貌地回答问题，最终选出班上的“最佳预订员”和“最难缠顾客”。,