商务礼仪Bussiness etiquetteppt课件

.,1,Bussinessetiquette,.,2,IntroductionetiquetteHandshakeetiquetteDressetiquetteGift-presentingetiquetteTelephoneetiquette,.,3,Introductionetiquette,.,4,SimpleexplainationIntroductionetiquetteisveryimportantininterpersonalcommunication.Itincludesself-introductionandintroducingsomeonetoothers.Aperfectintroductioncanleaveadeepimpressiononothers.Atthesametime,ifyouarewell-prepared,agoodintroductioncanalsogiveyouconfidenceandletyoushowyoubest.Thefollowingaresomeaspectsyouneedtopayattentionto.,.,5,GestureExpressionOrder,.,6,Gesture,Atfirst,shakinghandswithothers.Yourhandshouldpointtowhoyouwanttointroduce,.,7,TheEast,.,8,TheWest,.,9,Expression,Yououghttosmilewhetherself-introductionorintroductingsomeonetoothers.Facialexpresssionshouldbenature.Besurethatyouareinrelaxedmood.,.,10,Qrder,Firstly,introduceyourselfSecondly,introduceothersaccordingtopersonsposition,fromlowtohigh.Finally,giveothersbusinesscardbeforeintroduction,.,11,Handshakeetiquette,.,12,Briefintroduction,HandshakeetiquetteoriginatedfromtheancientEuropeanstoeachotherthatthehandsofunarmedandshowfriendlymeaning.Subsequentlybecomevogue,prevailinginEuropeandtheUnitedStates.AftertherevolutionofXinHaiChinaalsoseemceremony.Intodaysbusinesscontacts,ahandshakeisthemostcommonlyusedmeetingetiquette,.,13,Thehandshaketime,Beintroducedlater,hadbetternotimmediatelytaketheinitiativetoreachoutandtoactoneachothersidentityandreaction.,.,14,Thehandshakesequence,Handshakeprinciples:venerabletopBetweentheupperandthelower,thehigherthefirsthandBetweenmenandwomen,womenprefLongamongtheyoungergeneration,theelderhandfirstAtthesamelevelbetweenpeers,regardlessofthesequenceWhenshakinghandswithguestandhost,hisorderisdifferent1.Greettheguests,themasterfirsthand2.Bidfarewelltotheguests,theguestsfirsthand,.,15,Handshakemethod,Handshakemustuserighthand,anditisconventionalizedpolitenessToholdthehand,thetimeis13seconds.Ofcourse,tootighttoshakehands,orpartonlyusefingercarelesslymeetingeachothershandisnotpoliteShakehandswhentheeyesshouldbewatchingeachother,smileorsayhello,peopleatthesametimehandshakeshouldorder,avoidcrossshakeDontwearsunglasses,hat,glovestoshakehands,exceptforspecialcases.,.,16,Dressetiquette,.,17,Briefintroduction,Clothingisakindofculture,itrepresentsartisticappreciationofanation.Andthecorrectclothingcanalsoreflectpeopleswellspiritualoutlook,culturalaccomplishmentandaesthetictaste.Inpublic,theclothingshouldbedignifiedandmagnanimous.Inparty,theclothingshouldbefashionable.Incasualoccasion,theclothingshouldbenaturalandcomfortable.,.,18,MensdressWomensdress,.,19,Mensdress,cleanandtidystandingverystraightshouldnttakeoffcoatleathershoesmatchwithbusinesssuit,.,20,.,21,Womensdress,coordinatewithofficestoneandatmospherestablemodellingavoidplicatedcharacter,.,22,.,23,Gift-presentingetiquette,.,24,Inthepracticalinternationalcommercialetiquette,presentingholdsthequiteimportantpositiontofacefrequently.Peoplealwayswouldsendgiftstoeachotherinordertopromotefriendship,expandcommongroundsanddeepencooperation.,Sincethecultureofcountryisdifferent,thekindofpresentsandthewayofpresentingarealsodifferent.,.,25,KindsApproachesOpportunity,.,26,Kinds,Thebasicprinciple:catertohispleasure,.,27,Approaches,Generally,theappropriatewayistopresentgiftsfacetoface.,.,28,TheEast,.,29,TheWest,.,30,Opportunity,TheWestTheEast,Giftsshouldbesendattherightmoment.,.,31,Customsoftelephene,-answerthephone,.,32,answerthephone,WeanswerthephonewhenitrangtwotothreesoundIfweanswerthephoneassoonasitrongs,theotherwillfellweareveryanxiousIfweanswerthephonewhenitrongssixtosevensound,theyfellsnotbeingtakenseriously,.,33,answerwithsmile,theyfeelweareveryenthusiasticourvoicesoundsverycomfortablewhensmile,.,34,whattosay,sayhellofirstintroduceo