U5-helping guests,1.ppt

UnitFiveHelpingGuests,1,2,Step1:Starter,A:Whatarepartofthehoteldoeseachoftheguestwanttofind?,GuestA:GuestB:GuestC:GuestD:,WirelessinternethotspotCigarettemachineDisabledwashroomrestaurant,B:Brainstormexpressionswhichareusefulforgivingdirectionsinahotel,3,Step2:Youcantmissit!,A:Canyoufindwhereeachspeechbubblebelongsinthedialoguesonthenextpage?,CanIleavethissuitcasesomewhere?,HowdoIgettotheterracecafe?,IneedtochangesomeUSdollars?,SoIjustgoroundhere,doI?,Whatabouttowels?,WheredoIregister?,Whereistheswimmingpool,please?,1-b2-d3-c4-g5-e6-f7-a,ConferenceroomA,Businesscentre,ConferenceroomC,ConferenceroomB,Elevators,Coffeelounge,Office,Stairs,Toilet,Firstfloor,Restaurant,Terracecaf,Hairsalon,newsagent,Bureaudechange,Giftshop,elevators,Kitchen,Office,Winebar,cloakroom,stairs,toilet,Reception,Entrance,Groundfloor,Saunaandsolarium,Fitnesscentre,Elevators,Changingroom(male),Stairs,Basement,Changingroom(female),Swimmingpool,7,Step3:Spotthemistakes,BecauseJohnisnewattheParkHotel,hemadefivemistakesinhisdirections.Listenagaintothedialoguesin2whileyoulookatthehotelplanbelow.CanyoufindandcorrectJohnsmistakes?,Dialogue1:“toyourright”shouldbe“toyourleft”,Dialogue2:“oppositethenewsagent”shouldbe“oppositethehairsalon”,Dialogue3:“itsthethirddoor”shouldbe“itstheseconddoor”,Dialogue4:“theentrancetoroomBisontheleft”shouldbe“theentrancetoroomBisthesecondontheleft”.,Dialogue5:“nexttoconferenceroomA”shouldbe“oppositeconferenceroomA”,8,Step3:Spotthemistakes,Givedirections,Situation1:Youareinatraineemanager.Youareinthecoffeelounge.Givetheguestdirectionstotheplacesthatshe/hewantstofind,usingthehotelplanonpage36.Winebarsaunaandsolariumgiftshop,Situation1:Youareinatraineemanager.Youareintherestaurant.Givetheguestdirectionstotheplacesthatshe/hewantstofind,usingthehotelplanonpage36.Hairsalonfitnesscentrebusinesscentre,LanguagePoints,Askingfordirections,Givingdirections,Contents,Contents,GroundroundthecornerGoup/downthestairsGodownthecorridor,Takethelift/stairstotheItsthroughtheitsoppositethe.Nextto,excuseme!HowdoIgetto,Couldyoutellmehowtofind,hello!Imlookingfor,10,Step4:RoomService,The“WaitzLandhausHotel”isacountryhotelnearFrankfurt.Someguestphonethefrontdesktoorderfoodfromtheroomservicemenu.,WAITZLANDHAUHOTELROOMSERVICEFrom5:30p.m.until11:00p.m.,MenuAssortedgreensaladwithpan-friedstripsofturkybreastandourFrence-stylehousedressingBaguettewithcheese,cookedhamandtomatoesBreadedschnitzelservedwithfriedpotatoesandmixedsaladBeefloinsteakservedwithgarlicbutter,FrenchfriesandmixedsaladFrenchrawmilkcheeseselectionFreshfruitsaladwithicecream,11,ListentotheconversationsandwritedowntheordersinChinese,togetherwithanyspecialwishes.(Dontforgettheroomnumbers.),Step4:RoomService,220,法式长奶酪面包，火腿和番茄；面包屑炸牛肉排,一瓶自酿白葡萄酒,将油炸土豆换成薯条,339,什锦蔬菜色拉,一小瓶矿泉水,不要浇汁,339,法式鲜乳酪配黑麦面包，鲜果色拉,一瓶自酿红葡萄酒,额外加面包；鲜果色拉不加冰淇淋加奶油,12,Step4:RoomService,Howwouldyouanswertheseguestsquestions?Refertothemenuabove.Remembertogivepoliteanswersandalltheusefulinformation.,A:WhatthelatesttimeIcanorderfoodfromroomservice?,B:HowdoIgetroomservice?,C:Whatvegetarianoptionsdoyouhave?,D:Isthereanextrachargeforroomserviceorders?,13,Step4:RoomService,A:Thelatesttimeyoucanorderfoodfromroomserviceis11p.m.;ifyoureeitherverylateorveryearly,thetimetoorderisathalfpastfiveinthemorning.,B:Ifyouwouldlikeroomservice,pleasecallourfrontdeskteam.Thetelephonenumberis455,C:Therearetwodishessuitableforvegetarians:AFrenchcheeseboardandafruitsalad.Alternatively,itwouldbepossibletohaveagreensaladwithoutturkey.,D:Yes,Imafraidthereisacharge;itcosts3.50Eurosperorder.,14,Step5:PairWork,Workwithapartner.Refertothemenuonthepreviouspageandthelanguageboxforusefulexpressions,向客人确认所点内容，并询问客人是否还有别的需要。,询问客人想点些什么。,向客人确认点单内容，并询问客人有没有其他需求。,回答客人：没有问题。询问客人是否还有别的需要。,用英文接听电话，询问客人需要什么？,回答客人：没有问题。询问客人要喝点什么。,向客人确认点单的内容,告诉客人，大约15分钟送达房间。,点奶酪或者水果色拉。,想要点一份法式长面包/什锦色拉。,询问：是否可以将牛排中的烤土豆换成薯条。或者嫩腰肉中是否可以不加色拉，把薯条换成烤土豆。,想要点一些门把菜单上的东西。,询问：是否可以选择配面包的奶酪。或者，水果色拉是否可以配香草冰淇淋。,点一瓶啤酒。,确认点单无误。,15,Step4:RoomService,Mediation.HelpsomeonetosayitinEnglish,usingthewordsprovided.,1.我会让人把行李送到您的房间。2.我会请我的同事为您提供帮助。3.我会叫人把您的桌子擦干净。4.我这就让人去给您拿一个干净的杯子。5.您可以叫衣帽间服务员代为照看您的行李。6.我会吩咐实习生用吸尘器把您房间的地板打扫干净。,1.Illhavesomeonetakeyourbagstoyourroom.2