埃森哲《工业蓝图》.ppt

,Copyright2003Accenture.Allrightsreserved.Accenture,itslogo,andAccentureInnovationDeliveredaretrademarksofAccenture.,TheWorkplaceBlueprintDanielB.Johnson,CoreNetGlobalSummit,Atlanta,October2003,“Theeffectiveorganizationisonethathasblendeditsstructure,management,practices,rewardsandpeopleintoapackagethatinturnfitswithitsstrategy”-Mintzberg,WhyanewWorkplaceBlueprint?,ReducesoperatingcostsIncreasesefficiencyIncreasesflexibilityPrinciples:DifferentiatedrealestateportfolioFlexibilityBestpracticedeliveryHighperformanceworkspaceScalableServiceLevels,CorporateRealEstatestrategieshaveshiftedtoalignwithAccenturesnewbusinessandworkforcemodels.ThisrequiresanewWorkplaceBlueprintthat:,Purpose,Connectingthebusinessandworkforcemodels,Optimizetheperformanceofournewanddistinctworkforcesbyprovidingappropriateandcosteffectiveworkplacestosupportourbusinessneeds.Weanticipatechangefrommanyinfluences:flexibilityisabackboneforourfacilitystrategy.,ContextandOpportunity,ModeledHeadcountGrowthbyWorkforce,76,300,87,400,103,300,70,580,Dramaticgrowthinnewbusinesses,Realestatedemands,Re-shapingoftheorganizationalpyramidandgrowthinkeybusinessesincertaingeographiesrequireustoprovidenewrealestateinnewlocations,andscalebackexistingfixedcommitmentsinmanyexistinglocations.Employeesareseekingaculturethatfosterscommunity,empowermentandaccessibility.Ourworkplaceresponsesneedtobalanceoffice-basedworkwiththeincreasingmobilityandvirtualnatureofwork.Geographicandculturaldifferencesmaywarrantuniqueresponses.Ourintentistohavestrongcommunitiesofpeopleinhighlyutilized,vibrantofficesthatarelinkedtootherAccentureworklocationsandtoclient-sites,sharedfacilitiesandremotelocationsincludingthehome.Emergingtechnologiesarechanginghowandwherewework,andinfluencehowwedeliversupportservices.Thesetechnologieswillfurtherenabledynamic,flexibleandproductiveworkfromlocationsoutsideoftraditionalAccentureoffices.Futurerealestatecommitmentsrequiremoreflexibilitytosupportrapidshiftsindemand.,ContextandOpportunity,Realestatesupplyconditions,Traditionalwaysofprocuringrealestateareoutofsyncwiththechangingnatureoftheglobalbusinessenvironment:Needscanchangedramaticallyevenbeforeplannedspaceisdelivered.Implementationofthisnewmodelwillnothappenovernight.Wehavealegacyofrealestateassetsthatmakeitdifficultandexpensivetoquicklyalignourportfoliowithournewbusinessmodelsduetofixedlongtermcommitments.Futurecommitmentscannotassumestatusquoplanningassumptions.Wehavesignificantsurplusspaceinsoftmarkets,yetstillneedtoexpandourbusinessinnewgeographies.Wehavetakenaggressivestepstoright-sizetheportfolio,yetthereisstillmoretodo.,ContextandOpportunity,RealEstateCharacteristics,WorkCharacteristics,TraditionalWorkplaceStrategy(Pre-1995),ProcessOrientedIsolated/CellularisedStaticIndividualsLackofflexibilityFixedWorkforce,FixedLeaseSingleLocationMixedBrandingLocalApplication(highercosts),250RSF/worksetting118RSF/Person50%Utilization,NewWorkplaceStrategy1995-2002,ProjectOrientedGroup/InteractiveCommunityBasedIncreasingflexibilityMobileWorkforce(emerging),ConsolidatedLeaseOffice/ClientSiteBranded/FunctionalGlobalStandard(highercosts),200RSF/Worksetting100RSF/Person67%Utilization,MetricCharacteristics,FlexibleWorkplaceStrategy(Evolving),SolutionsOrientedDynamicmobileteamswithphysicalandvirtualcommunitysupportBalancingphysical/virtualwork,ScalableleasesMobileworkforceDiversifiedportfolioFlexible/functionalLocalinterpretationofstandardsw/inbenchmarks(reducedcosts),120-150RSFperworksetting65RSF/Person(target)85%Utilization(target),Accenturesevolvingworkplacestrategyrespondstothesenewwaysofworkingandincorporatesthoughtfulrealestatemanagement.,OurWorkplaceStrategy,ResearchconductedwithAccenturepeoplehasidentified4workforcepriorities:,Asuccessfulworkexperienceforallofourworkforceissupportedbytheintegrationofeachoftheseelements.,TheAccentureWorkplaceStrategy,Tools&Technology,Geography&Culture,Services,People,Workplace,AccessibilityClarityEmpowermentCommunity,Thenatureofworkischanging,Cost,Stovepipebudgets,Rigidinfrastructure,Fixed,Output,Efficiency,Individual,Dictate,Manage,Silos,Formal,Hierarchical,Simple,Past,Today,Value,Overallbottomline,Flexibleinfrastructure,Mobile,Outcome,Efficiency&Effectiveness,Team,Empowered,Lead,Cross-functional,Informal,Flat,Complex,Global,Local,Accenturesworkplacestrategyhasevolvedtoreflectthesechanges,aswellasnewbusinessdriversrequiredtoensureacompetitivecoststructure.,Workplaceblueprintadiversifiedportfolio,1995to2002,Emerging,FlexibleWorkspaceBlueprint,Ournewworkplacestrategyrespondsdirectlytotheworkforcemodel,reducescostsandwhereverpracticalwillshiftfromfixedtowardvariablecoststoreduceourlongtermcommitments.,$,ClientSite,LargeMetroCenters,ServiceCenters,$,ClientImage,BPO,DeliveryCenter,Satellites,ClientSite,Longterm,fixedcostwithlimitedflexibility,Carefulintegrationoffixed,variable,sharedandnocostfacilities,HUB,Increasingremoteworking,AligningourworkforceandworkplaceConsultingworkforce,Workforces,Workplaces,Solutions,LessMobile,Services,Degreeofmobilityandworkflexibility,Consulting,MoreMobile,Enterprise,Satellite,Aligningourpeoplewithdifferentiatedportfolioresponses.,Non-resident,Resident,Resident,Resident*,DegreeofResidency,Mobilityrequirements,High,Med,Low,None,Nophysicalproximity,Close,Varies,Colocated,Proximitytoclient,Work-styleandWork-settingCharacteristics,Consulting,Enterprise,Services,Solutions,Specificationandcost,MediumtoHigh,MediumtoLow,MediumtoLow(clientappropriate),LowRealEstate/fit-out,highertechnology,WorkStyle,Concentrated,Process/Transaction,Interactive,Interactive,ClientSiteWorking,RemoteWorking,WorkPatterns,Collaborative,Individual,PrimaryTrainingLocale,VeryHigh,Lowandincreasing,Lowandincreasing,Veryhigh,Verylimited,Projectspecific,Onlyifon-shore,CBT/officebased,CBT/Officebased,Officebased,CBTorCentralized,None,CostImplication,Increasedremoteworkingwillreducedemandonspaceanddrivecostsdown,ServiceCenterapproachismorecosteffective.Increasedremoteworkingwilllowerrealestatecosts,Continuedleverageofclientspace,leverageAccentureofficespacewherepractical,Targetgrowthinlessexpensiverealestatewithflexibleexitoptions,Services,Threefactorsinfluencingourdevelopmentanddeliveryofservices:ComplexityAutomationCulture,Provideservicesandtoolstoenableourpeopleandmeetthefunctionalneedsofvariedworkforcesandlevelsintheorganization.,Intheend,wewillnotprescribea“cookbook”,butprovidea“menu”ofoptionswithsuggestedstretchgoalsandKPIstoself-identifyopportunitiesfortheorganization.,Fourdeliveryapproacheswillwillmeetrequiredserviceandcostpoints:,DedicatedsupportSharedteamsCallCentersSelfenablementande-support,Dedicated,$,DedicatedSupport,SharedTeams,CallCenters,e-support&SelfEnablement,$,Automated,AllUsersAffiliateemployeesAlliancePartnersemployeesSolutionsOperationsprofessionalsBusinesspracticeprofessionalsConsultingprofessionalsContractorsClients,AnyLocationHotelHomeHubOfficeSatelliteOfficeSolutionCenterCallCenterClientSite,MultipleDevicesPagerComputerInternetKiosksPersonalDigitalAssistantMobilePhone,ToolsandTechnologyITandRealEstatestrategiesarealigned,DevelopanddeliverITproductsandservicesthatareaccessibleanytime,anywhere.,Access,Flexibility,Performance,Corporation,Team,Individual,AbilitytogetnewteammembersuptospeedquicklyLessdisruptionfrommoves,spacechanges,RespondtochangesinorganizationveryquicklyReducespaceinventory,“justincase”becomes“justintime”,SmallerrealestateportfolioMoreflexibilityreducescostsassociatedwithchangeIncreasedemployeeproductivity,Moreproductivetimebetweensitesandbetweenactivities,ClosertoclientsandteammembersHireandretainbestperformersBettertoolsforremotecollaboration,ValueProposition,WorkwhereneededtogetthejobdoneEasierresponsetopersonallifechallenges,worklife/personallifebalance,WorkplaceBlueprintensuringexceptionalbusinessperformance,BestPracticeDeliveryAgreedstandardsandconsistentdesignguidelinesClarifyrolesandresponsibilitiesDefinemethodologyandprovideeasyaccesstotoolsManageprocurementtooptimizelocal/globalneedsMaintainandupdate,including“LessonsLearned”,FlexibilityEnablenimbleadjustmentsofspacetobetteralignwithbusinesschangesIncreaseflexibilityandcreativit