E-mail Writing英文邮件写作

1,EnglishLearning,AmyDu,2020/5/24,2,1,E-mailWriting,Deareveryone,2020/5/24,3,FormatandFeaturesofEnglishE-mailAbbreviationsinEnglishE-mailCommonusedsentencesSampleE-mailwriting,Outline,2020/5/24,4,1.to,cc,bcc(1)totowhomyouplantosendyouremail(2)ccCarbonCopyLiteralmeaning:Whenusedinane-mail,itmeanstosendacopyofthee-mailtosomeoneelse.Hiddenmeaning:Ifyouareonthecclist,youmaysimplyreadthee-mail.Yourenotalwaysobligatedtoreply.Butifane-mailsenttoyouhasyourbosse-mailaddressonthecclist,watchout.,FormatandFeaturesofEnglishe-mail,2020/5/24,5,(3)bccBlindCarbonCopyForsomereason,youdontwantthereceiver(s)toknowthatyoualsosentthesameemailtoothers，youcankeepthe“OTHERS”onthe“bcc”column.2.Subject(1)Subjectistheconcentrationofthemaincontent.Weshouldmakeitnotonlynotablebutalsobrief.Itcouldbeaword(“greetings”),aphrase(Yourorder)orashortsentence(“TriptotheUSwillbepostponed”).NO:Professionaltraineesfromsistercompanyshouldabidebyrulesoflocalcompany,FormatandFeaturesofEnglishe-mail,YES：Suppliertraining,2020/5/24,6,（2)thesubjectshouldbeclearandstraightforwardNO:Newsaboutthemeeting一般来说，只要将位于句首的单词和专有名词的首字母大写即可；另外一种较为正规的格式可将除了少于5个字母的介词、连接词和冠词之外的每一个单词的首字母大写。NO：detailedcalculationYES：DetailedcalculationNewE-mailAddressNotification(3)Attentionattractingwords:URGENT/IMPORTANT视信的内容是否重要，还可以在开头加上URGENT或者IMPORTANT等，如：URGENT：Submityourreporttoday!,FormatandFeaturesofEnglishe-mail,2020/5/24,7,3.Address正式：Dear(人名)，或者DearMr./Ms.(姓);如果和你非常熟悉的人，同辈的亲朋好友或同事间，也可以直呼其名，如Laurel，Vivien;如果你不知道对方的姓名，可用DearSir/Madam；和公司联系，而不是个人，可以写“ToWhomItMayConcern”;称呼之后加逗号，而不是冒号。,FormatandFeaturesofEnglishe-mail,2020/5/24,8,4.Body正文部分采用齐头式。称呼和正文之间，段落之间，正文和信尾客套话之间一般空一行，开头无须空格。这种格式便于打字和节省时间，提高工作效率。如：Jimmy,IreceivedyourmemoandwilldiscussitwithEriconWednesday.BestRegards,DavidNote：这是个人推荐的一种书写方式（段与段之间空一行，顶格写）,还有一种就是段与段之间可以不用空一行，但是每段开头都要缩进4个字符,类似于中文的书写方式，这种方式也是没有错误的，只是看个人的喜好。,FormatandFeaturesofEnglishe-mail,2020/5/24,9,Body(1)感谢读者是邮件开场白的好办法。感谢您的读者能让对方感到高兴，特别是之后你有事相求的情况下会很有帮助。A.Thankyouforcontactingus.如果有人写信来询问公司的服务，就可以使用这句句子开头，向他们对公司的兴趣表示感谢。B.Thankyouforyourpromptreply.当一个客户或是同事很快就回复了你的邮件，一定记得要感谢他们；如果回复并不及时，只要将“prompt”除去即可，你还可以说，“Thankyouforgettingbacktome.”C.Thankyouforprovidingtherequestedinformation.如果你询问某人一些信息，他们花了点时间才发送给你，那就用该句表示你仍然对他们的付出表示感激。,FormatandFeaturesofEnglishe-mail,2020/5/24,10,D.Thankyouforallyourassistance.如果有人给了你特别的帮助，那一定要感谢他们！如果你想对他们表示特别的感激，就用这个句子，“Itrulyappreciateyourhelpinresolvingtheproblem.”E.Thankyouraisingyourconcerns.就算某个客户或是经理写邮件给你对你的工作提出了一定的质疑，你还是要感谢他们。这样你能表现出你对他们的认真态度表示尊重及感激。同时，你也可以使用，“Thankyouforyourfeedback.”(2)如果是你主动写电子邮件给别人的话，那就不可能再写什么感谢的字句了。那就以你写此邮件的目的开头。例如，“Iamwritingtoenquireabout”或是“Iamwritinginreferenceto”在电子邮件开头澄清你的来意非常重要，这样才能更好的引出邮件的主要内容。,FormatandFeaturesofEnglishe-mail,2020/5/24,11,(3)如非必要，不要整个字都是大写。NO：MUSTchangetoOSimmediately.外国人会觉得不礼貌YES：要强调的话，用底线，斜字，粗体就可以了。(4)5CPrinciple正文的内容你需要注意5C原则：Clear信息明了Complete内容完整Correct准确无误Concise简明扼要Courteous礼貌周到,FormatandFeaturesofEnglishe-mail,2020/5/24,12,5.Ending(1)Ifyouhaveanyquestionorsuggestion,pleasefeelfreetocontactme./Anyquestionorsuggestion,pleasefeelfreetocontactme./Ifyouhaveanyquestionsorconcerns,donthesitatetoletmeknow都是很常用的结尾，正文中不用说的非常详细，显得冗余，可以这样结尾，他不懂的或者建议，可以联系你。(2)Iamlookingforwardtohearingfromyousoon./Lookforwardtohearingfromyousoon.期待收信人的尽快回复，这样的写法很常用，”soon”就足可以表示“尽快”的意思，不要用”asquicklyasyoucan”这样生硬的短语，像是在下命令，很不礼貌。,FormatandFeaturesofEnglishe-mail,2020/5/24,13,(3)Thankyouforyourhelpandyourvaluabletimeagain./Iappreciateagainforyourattentionandtime.结尾的感谢用语(4)Thankyouforyourkindcooperation.如果你需要读者帮助你做某事，那就先得表示感谢。(5)Thankyouforyourattentiontothismatter.与以上的类似，本句包含了你对对方将来可能的帮助表示感谢。,FormatandFeaturesofEnglishe-mail,2020/5/24,14,(6)Thankyouforyourunderstanding.如果你写到任何会对读者产生负面影响的内容，可以用此句。(7)Thankyouforyourconsideration.如果您是在寻求机会或是福利，例如你在求职的话，就用这封邮件结尾。(8)Thankyouagainforeverythingyouvedone.这句句子可以用在结尾，和以上有所不同。如果你在邮件开头已经谢过了读者，你就可以使用这句话，但是因为他们的帮助，你可以着重再次感谢你们的付出。,FormatandFeaturesofEnglishe-mail,2020/5/24,15,6.Signature(1)在署名自己的之前的客套话正式:Verytrulyyours,Yoursverytruly,Yourstruly;一般:如：BestRegards,ThanksandBestRegards,Sincerelyyours,Yourssincerely,Sincerely,(2)然后空一行换行，写上发信人的名字、联系方式，公司名称、Logo等。,FormatandFeaturesofEnglishe-mail,2020/5/24,16,FYIforyourinformationASAPassoonaspossible尽快PSPostscript附言,又及VIPveryimportantperson重要人物Pls.Please请Dept.department部门EAeach每个，各PCE/PCSpiece/pieces只、个、支等qtyQuantity数量etc.etcetera等等,AbbreviationsinEnglishE-mail,2020/5/24,17,cus/cosbecause因为UyouURyourF2Ffacetoface面对面F2Tfreetotalk自由发言WRTWithregardto关于AKAalsoknownas也可以称作HANDhaveaniceday祝你今天愉快SITstayintouch保持联系PCMpleasecallme,请打电话给我,AbbreviationsinEnglishE-mail,2020/5/24,18,1.Greetingmessage祝福(1)Howareyou?(2)Howareyoudoingrecently?(3)Haveaniceday!(4)Gooddaytoyou!(5)Ihopeeverythinggoeswellwithyou.,Commonusedsentences,2020/5/24,19,2.Response回复(1)Imwritinginregardto关于*问题，特此来函。(2)Imwritinginresponsetoaphonecallfromyourside.回复你方来电，特此来函。(3)Iampleasedtoconfirmthatyourresolutionisallright.很高兴告知您的方案是可行的。(4)Inreplytoyoure-maildatedApril1，wedecided回答你在4月1日写的信，我们决定(5)Thisisinresponsetoyoure-mailtoday.这是针对你今天早上来信的回复。,Commonusedsentences,2020/5/24,20,3.Awaitingreply期待回复(1)Lookforwardtoyourfeedbacksandsuggestionssoon.期待您的反馈、建议/回复!Imlookingforwardtoyourearlyreply.Lookforwardtohearingbackfromyou.Yourprompt/earlyreplywillbegreatly/highlyappreciated.Wedesireyourearlyreply.(2)MayIhaveyourreplybyApril1,ifpossible?如果可能，我可否在4月1日前收到您的答复？(3)CouldyoupleasesendmeyourrepliestotheabovequestionsbytheendofJune?请您在6月份前答复我上述问题好吗？,Commonusedsentences,2020/5/24,21,4.Seekingforinformation/feedbacks/suggestions咨询信息/反馈/建议(1)Wewouldbegratefulifyoucould我们会很感激如果你可以(2)Icouldappreciateitifyoucould我会很感激如果你可以(3)Itwouldbeniceifyoucouldprovideabitmoreinformationon您若是能够就*方面提供更多的信息就太感激了!(4)Woulditbepossibleforyoutoletmeknow?我能否了解(5)Pleasereviewatyoursideandadvise.请核实并回复。(6)Pleaseletmeknowifthisissuitable.请让我知道这样做是否合适。,Commonusedsentences,2020/5/24,22,(7)Pleaseletmeknowifanythingneedstobeimproved.请告知有什么需要改进的地方。(8)Whatisyouropiniononthescheduleandnextstepsweproposed?你对计划方面有什么想法?下一步我们应该怎么做?(9)Pleasegiveusyourpreliminarythoughtsaboutthis.请让我知道你对于这件事情初步的想法。(10)Couldyoupleaseletmeknowthestatusofthisproject?请让我知道这个项目的进度？(11)Atyourconvenience,Iwouldreallyappreciateyoulookingintothismatter/issue.如果可以,我希望你能负责这件事情。(12)Yourcommentsandsuggestionsarewelcome!欢迎您的评论和建议!,Commonusedsentences,2020/5/24,23,(13)Feelfreetogiveyourcomments.请随意提出您的建议。(14)Whatisyouropinionon?对有何意见(15)Whatdoyouthinkaboutthis?这个你怎么想?(16)Doyouhaveanyideaaboutthis?对于这个您有什么建议吗?(17)Anyquestion,pleaseletmeknow.有任何问题,欢迎和我们联系.Anyquestion,pleasedonthesitatetoletmeknow.Pleasecontactmeifyouhaveanyquestions.Contactmeifyouhaveanyproblems.Ifthereisanyuncertainty,pleasefeelfreetocontactme.,Commonusedsentences,2020/5/24,24,5.DescribingProblems描述问题(1)doesntwork(properly/verywell)(2)Wehavetrouble(in)doingsth/withsth(3)Thereareanumberofissueswithournewsystem.我们的新系统有些问题。(4)Idontfeeltoooptimisticabout我觉得不太乐观关于(5)Itwouldbedifficultforustoaccept我们很难接受(6)Wearefollowingyourinstruction.已按你方指示实施。(7)Thisisaveryurgentmatter.事出紧急。(8)Imafraidthatsnotpossible.这恐怕无法达成。(9)Wecantmake/manageitthen我们完成不了。(10)ImafraidIhavesomebadnews.我恐怕要带来一些坏消息。,Commonusedsentences,2020/5/24,25,6.Feedback意见反馈(1)Pleaseseecommentsbelow.请看下面的评论。(2)Myanswersareasbelow.我的回答如下。(3)Iaddsomecommentstothedocumentforyourreference.我就文档添加了一些备注,仅供参考。(4)Hopethatthisclarifiesyourquestions.希望以上回复解决了你的提问。(5)Onceconfirmed,Iwillletyouknowimmediately.Onceconfirmed,IwillnoticeyouASAP.一旦确认，我会立刻/第一时间通知您的。,Commonusedsentences,2020/5/24,26,6.Pointlisting列表(1)Wewouldliketofinishfollowingtasksbytheendofthismonth:1.2本月我们要完成的任务:1.2.(2)OurteamherereviewedthenewestSCMpolicyandhasfollowingconcerns:12我们阅读了最新的供应链管理政策,做出如下考虑:1.2.(3)Herearesomemorequestions/issuesforyourteam:12以下是对你们团队的一些问题:1.2.(4)Thecurrentstatusisasfollowing:12目前数据如下:12(5)Someitemsneedyourattention:12以下方面需提请注意:1.2.,Commonusedsentences,2020/5/24,27,Commonusedsentences,8.Emailunderstanding邮件理解(1)Iknowwhatyoumean.我明白您的意思。Iunderstandwhatyoumean.(2)Idonotquiteunderstandwhatyoumeant.我不太明白您的意思。Ihavesomeproblemunderstandingwhatyoumeant.(3)Couldyoupleaseputitinaclearerway?您能具体解释一下么？您能在说的清楚一点么？Couldyoupleaseexplainitindetail?Couldyoupleasefurtherexplainit?Whatdoyoumeanexactlybysaying？(4)Iassumeyoumeanthat按我理解，你的意思是(5)Iwonderifyoucouldexplain您能否解释(6)Ihavesomequestionsabout我对*有些疑问。,2020/5/24,28,Commonusedsentences,9.Helpseeking/giving寻求或提供帮助(1)Couldyoudomeafavor?能请你帮个忙吗？(2)Pleasegivemeahand.(3)Wouldyoupleasehelpme(to)dosth/withsth(4)PleaseletmeknowiftheresanythingIcandotohelp.请让我知道任何我可以帮得上忙的地方。(5)IftheresanythingelseIcandoforyouon/regardingthismatter,pleasefeelfreetocontactmeatanytime.对于这件事，如果还有任何我能帮得上忙的地方，请不要客气，随时与我联络。(6)Pleasefeelfreetocallmeatanytime,Iwillcontinuallyprovidefullsupport.请随时与我联系，我会继续给您全力支持。,2020/5/24,29,Commonusedsentences,10.Thanksexpressing表示感谢(1)Thanksfortheinformation.谢谢您提供的信息!(2)Thankyoufor/Thanksforyourattention/cooperation/yourassistance(help)/support.感谢您的关心/合作/帮助/支持!(3)Thankyouverymuchforeverythingyouvedoneforme.谢谢你为我做的一切。(4)Thanksinadvanceandbestregards!提前感谢，祝好。(5)Onceagain,thankyouallforyourcommitmentandsupport.再一次感谢你的承诺及支持。(6)Iappreciateitverymuch.我非常感激你。Itrulyappreciateit.我真的很感激。,2020/5/24,30,Commonusedsentences,10.Thanksexpressing表示感谢(7)Iappreciateyourkindestunderstandingwith/regardingthismatter.我很感激你对这件事情的理解。(8)Ireallyappreciatetheeffortyouallmadeforthissuddenandtightproject.对如此紧急的项目您做出的努力我表示十分感谢。(9)Yourkindassistanceonthisareverymuchappreciated.我们对您的协助表示感谢。(10)Itwasverynice/goodofyouto.(11)Iamextremelygratefulforyourhelp.(12)Iammostgratefulfor.,2020/5/24,31,Commonusedsentences,11.Apology道歉(1)Sorryforconfusion.(2)Imreallysorryaboutthis.關于這件事，我真的很抱歉.(3)Iamsorryforanyinconveniencethishascausedyou.对于造成你的任何不便，我感到抱歉。(4)Wearesorryforanyinconveniencecaused.对于产生任何不便，我们感到抱歉。(5)Iwouldliketoapologizefor我想就道歉。(6)Isincerelyapologizeforthismisunderstanding!对造成的误解我真诚道歉!(7)Weapologizeforthedelayandhopethatitdoesntbringyoutoomuchinconvenience.我们为耽搁道歉，希望不会给您带來太多的不便,2020/5/24,32,Commonusedsentences,12.Attachment附件（1)Ienclosethevaluationreportforyourreference.我附加了评估报告供您参考。(2)Attachedisthedesigndocument,pleasereviewit.设计文档在附件里，请查阅。(3)Pleaseseeattachedpicture/technicaldata.见附件图片/技术数据。(4)Attached/Enclosedpleasefindtodaysmeetingnotes.今日会议记录见附件。(5)PleasekindlyfindtheattachedEnclosedisthe,pleasekindlyfindit.Attachedyouwillfind,2020/5/24,33,Dearallthestaff,Iamverypleasedtoannounce,effectivethesameday,theappointmentofAliceJacksonasthedirectorofAccountingDepartment.Alicepossesses12yearsofexperienceintheaccountingandherextensiveknowledgeandexperiencewillbringinvaluableassettoourcompany.PleasejoinusinwelcomingAlicetoFutureCompany!Sincerelyyours,JohnSmith,SampleWriting（1）,亲爱的同事们：我非常高兴地宣布，从今天开始，爱丽丝.杰克森将担任财务总监一职。爱丽丝女士在财务方面拥有长达年的工作经验，并且她渊博的知识和阅历将会为本公司带来不可估量的价值。请大家一起欢迎爱丽丝女士加入公司！诚挚的约翰.史密斯,2020/5/24,34,Dearmyfellowcolleagues,Toexpressourappreciationforallthestaffmembershardworkingthisyearandenableeveryonetoenjoytheholidayswithfriendsandfamily,wehavedecidedtoclosetheofficeduringSpringFestivalfromJan.31toFeb.6.Allpeoplewillbegivenpaidleaveduringthisperiod.Hopethatallofyouhaveahappyandhealthyholidayseason!Sincerelyyours,AdministrationDepartment,SampleWriting（2）,亲爱的同事们：为了表达对所有同仁一年来努力工作的感激之情，也为了让大家和亲戚朋友一起享受美好的假日，我们决定春节从1月31日到2月7日放假。在此期间，所有人都将享受带薪休假。祝福大家有个愉快健康的假期。诚挚的行政部,2020/5/24,35,Mr.Green,Thisisanotificationofshipment.WehaveshippedyourorderNO.0855onApril21st,2011.AndIalsosentyoutherelevantshippingdocumentsbyfax.Pleasecheck.YoushouldreceivethegoodsyouorderedbyendofMay,2011ifthereisnoaccident.Pleaseletusknowwhentheyarrive.Thanksverymuch!Yourstruly,LDCompany,SampleWriting（3）,亲爱的格林先生：这是一封出货通知。您订单编号为0855的货物已于2011年4月21日出货。关于货物的文件也已传真给您，请您查收。不出意外的话，您将在5月底收到货物。到货时请通知我们。谢谢！诚挚的LD公司,2020/5/24,36,Ms.Sarah,Onthe29thofDecember,2012,theamountof605,000USdollarsaspaymentforyourinvoiceNO.44767weretransferredintoyouraccount.Pleasekindlycheck.Ihavealsofaxedacopyoftheremittanceslipforyourreference.Regards,Kevin,SampleWriting（4）,Sarah女士：2012年12月29日，本公司已将发票号为44767的货款金额605,000美元汇入您的账户，请查收。汇款收据我也已经传真给您，以供参考。此致Kevin,2020/5/24,37,Paul,Iamsorrytoinformyouthatthelatestbatchofpartsdeliveredatourplanton16thofSept.didnotpassthequalitycheck.Failurerateisaround24%.Inthiscase,wehavenootherchoicebutrejectittoyou.Youcanfindattacheddataandphotosshowingthestatusofthesegoods.Pleasehelpincheckingtheotherin-transitgoodsandyourinventoryiftheyareinthesameproductionwiththisone.Alsopleaseupdatedeliveryschedulebasedonyourimprovement.Lookforwardtoyourreplysoon.Michael,SampleWriting（5）,Paul,很遗憾地通知你，贵公司9月16日的到货并未通过本公司的质检。不良率在24%左右。因此，我们只能做退款处理。通过附件资料与照片你可以看到更多关于此批货物的信息。请帮忙查验在运送途中的货物和贵公司的库存是否和此批产品为同一批次，并提供改善后的交货计划。早复为盼！Michael,2020/5/24,38,DearMichael,Thanksforhighlightingthisissueti