试谈欧莱雅供应链诊断(英文版)

LOralSupplyChainDiagnostic,March18,2004,2,PresentationAgenda,ProjectScopeandActivitiesOverviewofOurSupplyChainFindingsProcessesInventoryReviewMaturityProfilesOrganization/PeopleandCultureTechnologySupplyChainRoadmapDiscussionofNextSteps,3,OurProjectApproach,Overthepastthreeweeks,wehave:Interviewed5ExecutivesofLOralCanadaFacilitatedtwocross-functionalprocessworkshopsCollectedandanalyzeddataConductedahighlevelmaturityassessmentComparedLOralprocessandperformancetoCPGbestpracticeIdentifiedkeybusinessissuesandareasofimprovementSummarizedourfindingsinthispresentationdocument,ProjectKickoff,DataCollection,InterviewwithExecutives,ProcessWorkshops,ModelReviewlacksatrueunderstandingofleadingpractices,UnderstandingAnorganizationthatunderstandstherequiredcapabilitiesforcompetitivesuccessbuthasimplementedonlybasicstrategy,processesandsupportcapabilities,CompetenceAnorganizationthathasnotonlydevelopedcompetitivecapabilitiesbuthasalsoactivelyintegratedthemintoitsdailyoperations,ExcellenceAnorganizationthathasdifferentiateditselfbasedonstrategy,processandsupportcapabilitiesleveragingleadingpractices,25,Innocence,Awareness,Understanding,Competence,Excellence,MaturityProfiles-DemandPlanningSummary,LOralResponseAnalysisTotal#respondents:7Overallrating:UnderstandingRangeofresponses:InnocencetoCompetenceMostdisagreementregarding“SalesandOperationPlanning”Standarddeviationof1.1onascaleof1to5,26,MaturityProfilesSupplyPlanningSummary,Innocence,Awareness,Understanding,Competence,Excellence,LOralResponseAnalysisTotal#respondents:3Overallrating:AwarenessRangeofresponses:InnocencetoUnderstandingVerysmalldisagreementamongrespondentsforeachsub-elementAveragestandarddeviationof0.4outof1to5scale,27,Innocence,Awareness,Understanding,Competence,Excellence,MaturityProfilesCustomerServiceSummary,LOralResponseAnalysisTotal#respondents:2Overallrating:Understanding,28,MaturityProfilesEnablingProcessesSummary,Innocence,Awareness,Understanding,Competence,Excellence,LOralResponseAnalysisTotal#respondents:8Overallrating:UnderstandingRangeofresponses:AwarenesstoCompetenceVerysmalldisagreementamongrespondentsforeachsub-elementAveragestandarddeviationof0.9outof1to5scale,29,ProjectScopeandActivitiesOverviewofOurSupplyChainFindingsProcessesInventoryReviewMaturityProfilesOrganization/PeopleandCultureTechnologySupplyChainRoadmapDiscussionofNextSteps,PresentationAgenda,30,Organization,CurrentState,GeneralLOralsstrengthsareitsmarketing,productlaunches,strongbrandname,innovationsandinvestmentinRasumofsmallcompaniesrunbyentrepreneurswithstrictbrandimagerulesLOralscurrentculturesupportscontinuousimprovementandawillingnesstochangee.g.LOralhasrecentlyworkedtobringthedivisionsandfunctionstogetherindiscussionstoimproveforecastingprocesses,Opportunity,PeopleImplementpersonalperformancereviewstyingvariablepaytoprocessKPIsBalancecreativeskillsetswithadministrativeskillsFormalizecross-trainingofresourcesinGeneralSCMprinciplestoensuretheygainanunderstandingofhowtheirrolefitswithingtheorganizationandtheirimpactonotherdepartmentsabilitytoeffectivelyexecutetheirfunctionsdownstream,32,ProjectScopeandActivitiesOverviewofOurSupplyChainFindingsProcessesInventoryReviewMaturityProfilesOrganization/PeopleandCultureTechnologySupplyChainRoadmapDiscussionofNextSteps,PresentationAgenda,33,TechnologyIssuesandOpportunities,Issues,SAPLOralCanadahasimplementedSAPFI/CO,SD,MMandWM,however,theyareusingrelease3.1whichdoesnotsupportSAPsnewerproducts/modulesSAPHRpayrollrelease4.6isintheprocessofbeingimplementedonaseparateserverandinterfacedusingALEtothe3.1systemduetotheseparatereleasesLOralhasdevelopedmanycustomizationsparticularlyintheareaofWM,whichwillcomplicatefutureupgradesLOralhasimplementedBWandisintheprocessofrollingitouttothevariousdepartmentsSAPisperceivedashavingbroughtadditionalcomplexitytocertaintasks(ductcreation)GeneralIThassetupsupportnumbersandhavecrosstrainedtheirresourcestosupporttheorganizationITismeasuringtheirservicelevelsforsystemavailabilityandtechnical(i.e.PC)issueresolution,however,theyarenotyettrackingservicelevelsforsoftwareissueresolution(i.e.SAP)ITinitiativesfor2004include:UpgradetoSAP4.6ImplementingaforecastingtoolCommercialstatisticalinformationportaltoconsolidatesaleshistory,POSandNielsendataBWrolloutTheUpgradeandAPStoolmayrequirethetimeandeffortofthesameLOralITresources,Opportunity,SAPTakeadvantageoftheLOralParisSAP4.6baseconfigurationpackagetoobtainincreasedfunctionalityandenableLOralCanadatobenefitfromSAPsnewmodules(mySAP)Reviewthenewfunctionalityin4.6.DeterminewhichnewfunctionalityshouldbeimplementedandwhetherthenewfunctionalitycouldeliminateanyofLOralCanadascurrentcustomizationsEnsureBWhousesandconsolidatessaleshistory,NielsenandPOSdatatobeusedasinputforaDemandPlanningtoolAPSToolLOraltodatehasbeenresearchingforecastingtools.LOralwouldbebetterservedbyresearchingAPStoolswhichwillnotonlysatisfytheirforecastingneeds,butalsoadditionalplanningneedsinthemidandlong-termEvaluateAPSpackagesusingaformalizedmethod,visitclientswhohaveimplementedvarioussoftwarepackagesandselectanAPSsoftwaretoimplementITDepartmentEvaluatestaffingneedsfortheupgradeandAPSprojectsfromanITandfunctionalperspectiveSetupperformancemetricsfortheITdepartmenttomeasureitseffectivenessatsupportingLOralCanadaforsoftwareissueresolutionandtobeincorporatedintocompensationplansCallsresolvedvs.CallsreceivedTimetocloseanissueCustomersatisfactionsurveys,34,Conclusions,AlthoughLOralhasstreamlinedtheirforecastingprocess,theyarestillnotrealizingforecastaccuracytargets.Reviewoftheprocesses,acquiringtherightexpertiseandtheimplementationofanAPStoolwillhelpLOralachievegreaterforecastaccuracyLOralCanadamaybeatthemercyofLOralfactoriestoobtainproducts,however,therearestepsLOralCanadacantakewithintheircontroltoimprovesupplyandbettermanageinventoryWebelieveFinishedGoodsinventorycanbereducedandshortagesdecreasedbyadjustinginventorymanagementpracticestotakeintoconsiderationdemandandsupplypatternsbygroupsofproductsLOralCanadaiscurrentlymissingvisibilitytoinboundshipments,thushinderingitsabilitytoprovideaccurateATPinformationtoitscustomers.However,LOralcanimprovecustomerservicelevelsbyintroducingaformalandfairshareproductallocationprocessLOralshouldconsolidatetheirinitialforecastingsoftwarefindingsandembarkonamoreformalsoftwareselectionprocesstoensuretheselectionofapackagethatbestmeetstheirbusinessrequirements,35,ProjectScopeandActivitiesOverviewofOurSupplyChainFindingsProcessesInventoryReviewMaturityProfilesOrganization/PeopleandCultureTechnologySupplyChainRoadmapDiscussionofNextSteps,PresentationAgenda,36,RoadmapDetailsandAssumptions,ThereviewofLOralsPlanningOrganizationwillinvolveevaluatingcurrentresourcesskillsetsanddetermininggaps,definingdemandplannerjobdescriptionsandpotentiallylookingoutsideofLOraltohireforecasting/statisticalexpertise.ThesecondpartofthisinitiativeistoreviewDemandPlannerscompensationonceanAPStoolhasbeenimplementedtotiebonuseswithforecastaccuracy.ThePlanningOrganizationaswellasthechangemanagementcomponentforhavingchangedpeoplesrolesmustbecompletedbeforetheAPSimplementationbegins.TheProcessReviewstepinvolvesreviewingLOralCanadascurrentprocessesindetail,incorporatingagreeduponrecommendationsintonewprocessesaswellasimplementing“QuickHits”.Additionalactivitiesproposedduringthisstepinclude:DevelopingformalproductallocationpoliciesandimplementingtheminSAPR/3DataCleansingTheBWdata(POS,Nielsen,SalesHistory)willbeleveragedbytheDemandPlanningtoolWhileitwouldbeidealfortheSAPUpgradetobecompletedbeforebeginningtheimplementationofanAPSpackage,theDemandPlanningmodulecouldbeinterfacedwithBW(oroneofLOralsexistinginterfacesfromR/3maybeleveraged)inordertokick-offtheAPSimplementationsoonerTheDemandPlanningandVMIimplementationcanruninparallel,however,mostclientschooseto“go-live”withDemandPlanningandallowittostabilizebeforegoinglivewithSupplyPlanningorusingCollaborativePlanningfunctionalityTheSCMtrainingstepincludes:Generalcross-functionalSCMtrainingoftherevisedprocessesAPSTrainingforTeamMembersintheselectedsoftwareTrainingontheLOralspecificconfiguredAPSsoftwaretoendusersbeforeGo-LiveWehaveincludedonlyVMIintermsofAPSSupplyPlanningfunctionalitywithinourRoadmap.OncegreatercommunicationwiththefactorieshasbeenestablishedadditionalAPSSupplyPlanningfunctionalitycanbeexplored,37,SupplyChainRoadmap,Week1,Week2,Week3,Week4,Week5,Week6,Week7,Week8,Month3,Quarter2,Quarter3,Quarter4,Quarter1,Quarter2,Quarter3,Quarter4,OverallActivities,ProjectMobilizationReviewPlanningorganizationalmodelandroll-outplanProcessreviewandredesignforDemandPlanning,SupplyPlanningandOrderFulfillmentInventoryManagementContinuetoconsolidateandroll-outallplanningdatainacentralrepository(SAPBusinessWarehouse)PerformasoftwareselectionforanAPSToolSAPUpgradeto4.6ImplementaDemandPlanningToolDevelopandConductCrossFunctionalSCMTrainingImplementForecastCollaboration(CustomerandSupplier)ImplementSupplyPlanningincludingVMI,AnticipatedTiming,38,SupplyChainRoadmap,Week1,Week2,Week3,Week4,Week5,Week6,Week7,Week8,Month3,Quarter2,Quarter3,Quarter4,Quarter1,Quarter2,Quarter3,Quarter4,OverallActivities,ProjectMobilizationReviewPlanningorganizationalmodelandroll-outplan.ProcessreviewandredesignforDemandPlanning,SupplyPlanningandOrderFulfillmentInventoryManagementContinuetoconsolidateandroll-outallplanningdatainacentralrepository(SAPBusinessWarehouse)PerformasoftwareselectionforanAPSToolSAPUpgradeto4.6ImplementaDemandPlanningToolDevelopandConductCrossFunctionalSCMTrainingImplementForecastCollaboration(CustomerandSupplier)ImplementSupplyPlanningincludingVMI,AnticipatedTiming,Evaluateskillsets,conductaskillgapanalysisandpotentiallyhireexternalresourceswithforecasting/statisticalexpertise,ReviewPlanningOrganizationalStructure,Reviewcompensationtiedtoforecastaccuracyonceatoolhasbeenimplemented,39,SupplyChainRoadmap,Week1,Week2,Week3,Week4,Week5,Week6,Week7,Week8,Month3,Quarter2,Quarter3,Quarter4,Quarter1,Quarter2,Quarter3,Quarter4,OverallActivities,ProjectMobilizationReviewPlanningorganizationalmodelandroll-outplan.ProcessreviewandredesignforDemandPlanning,SupplyPlanningandOrderFulfillmentInventoryManagementContinuetoconsolidateandroll-outallplanningdatainacentralrepository(SAPBusinessWarehouse)PerformasoftwareselectionforanAPSToolSAPUpgradeto4.6ImplementaDemandPlanningToolDevelopandConductCrossFunctionalSCMTrainingImplementForecastCollaboration(CustomerandSupplier)ImplementSupplyPlanningincludingVMI,AnticipatedTiming,Reviewproductsbeingforecastedanddeterminecriticalityandcleansedata,Improveandimplementmechanismstoprovidecustomerswithdifferentservicelevelse.g.allocation,customersatisfactionsurveys,Implementprocesschanges,40,SupplyChainRoadmap,Week1,Week2,Week3,Week4,Week5,Week6,Week7,Week8,Month3,Quarter2,Quarter3,Quarter4,Quarter1,Quarter2,Quarter3,Quarter4,OverallActivities,ProjectMobilizationReviewPlanningorganizationalmodelandroll-outplan.ProcessreviewandredesignforDemandPlanning,SupplyPlanningandOrderFulfillmentInventoryManagementContinuetoconsolidateandroll-outallplanningdatainacentralrepository(SAPBusinessWarehouse)PerformasoftwareselectionforanAPSToolSAPUpgradeto4.6ImplementaDemandPlanningToolDevelopandConductCrossFunctionalSCMTrainingImplementForecastCollaboration(CustomerandSupplier)ImplementSupplyPlanningincludingVMI,AnticipatedTiming,CapturerelevantdataforAandmajorBproductsandanalyzetheirdemand,inventorymovementsandcorrespondingforecasts,Identifycorrectiveactions,Implementchanges,41,SupplyChainRoadmap,Week1,Week2,Week3,Week4,Week5,Week6,Week7,Week8,Month3,Quarter2,Quarter3,Quarter4,Quarter1,Quarter2,Quarter3,Quarter4,OverallActivities,ProjectMobilizationReviewPlanningorganizationalmodelandroll-outplan.ProcessreviewandredesignforDemandPlanning,SupplyPlanningandOrderFulfillmentInventoryManagementContinuetoconsolidateandroll-outallplanningdatainacentralrepository(SAPBusinessWarehouse)PerformasoftwareselectionforanAPSToolSAPUpgradeto4.6ImplementaDemandPlanningToolDevelopandConductCrossFunctionalSCMTrainingImplementForecastCollaboration(CustomerandSupplier)ImplementSupplyPlanningincludingVMI,AnticipatedTiming,42,SupplyChainRoadmap,Week1,Week2,Week3,Week4,Week5,Week6,Week7,Week8,Month3,Quarter2,Quarter3,Quarter4,Quarter1,Quarter2,Quarter3,Quarter4,OverallActivities,ProjectMobilizationReviewPlanningorganizationalmodelandroll-outplan.ProcessreviewandredesignforDemandPlanning,SupplyPlanningandOrderFulfillmentInventoryManagementContinuetoconsolidateandroll-outallplanningdatainacentralrepository(SAPBusinessWarehouse)PerformasoftwareselectionforanAPSToolSAPUpgradeto4.6ImplementaDemandPlanningToolDevelopandConductCrossFunctionalSCMTrainingImplementForecastCollaboration(CustomerandSupplier)ImplementSupplyPlanningincludingVMI,AnticipatedTiming,Developalistoffunctionalrequirementsandselectioncriteria,Researchvarioussoftwarepackagesandshortlistthem,Performagapanalysisandrankvendors,43,SupplyChainRoadmap,Week1,Week2,Week3,Week4,Week5,Week6,Week7,Week8,Month3,Quarter2,Quarter3,Quarter4,Quarter1,Quarter2,Quarter3,Quarter4,OverallActivities,ProjectMobilizationReviewPlanningorganizationalmodelandroll-outplan.ProcessreviewandredesignforDemandPlanning,SupplyPlanningandOrderFulfillmentInventoryManagementContinuetoconsolidateandroll-outallplanningdatainacentralrepository(SAPBusinessWarehouse)PerformasoftwareselectionforanAPSToolSAPUpgradeto4.6ImplementaDemandPlanningToolDevelopandConductCrossFunctionalSCMTrainingImplementForecastCollaboration(CustomerandSupplier)ImplementSupplyPlanningincludingVMI,AnticipatedTiming,44,SupplyChainRoadmap,Week1,Week2,Week3,Week4,Week5,Week6,Week7,Week8,Month3,Quarter2,Quarter3,Quarter4,Quarter1,Quarter2,Quarter3,Quarter4,OverallActivities,ProjectMobilizationReviewPlanningorganizationalmodelandroll-outplan.ProcessreviewandredesignforDemandPlanning,SupplyPlanningandOrderFulfillmentInventoryManagementContinuetoconsolidateandroll-outallplanningdatainacentralrepository(SAPBusinessWarehouse)PerformasoftwareselectionforanAPSToolSAPUpgradeto4.6ImplementaDemandPlanningToolDevelopandConductCrossFunctionalSCMTrainingImplementForecastCollaboration(CustomerandSupplier)ImplementSupplyPlanningincludingVMI,AnticipatedTiming,45,SupplyChainRoadmap,Week1,Week2,Week3,Week4,Week5,Week6,Week7,Week8,Month3,Quarter2,Quarter3,Quarter4,Quarter1,Quarter2,Quarter3,Quarter4,OverallActivities,ProjectMobilizationReviewPlanningorganizationalmodelandroll-outplan.ProcessreviewandredesignforDemandPlanning,SupplyPlanningandOrderFulfillmentInventoryManagementContinuetoconsolidateandroll-outallplanningdatainacentralrepository(SAPBusinessWarehouse)PerformasoftwareselectionforanAPSToolSAPUpgradeto4.6ImplementaDemandPlanningToolDevelopandConductCrossFunctionalSCMTrainingImplementForecastCollaboration(CustomerandSupplier)ImplementSupplyPlanningincludingVMI,AnticipatedTiming,APSSoftwarepackagetrainingforteam,GeneralSCMTraining,Endusertraining,46,SupplyChainRoadmap,Week1,Week2,Week3,Week4,Week5,Week6,Week7,Week8,Month3,Quarter2,Quarter3,Quarter4,Quarter1,Quarter2,Quarter3,Quarter4,OverallActivities,ProjectMobilizationReviewPlanningorganizationalmodelandroll-outplan.ProcessreviewandredesignforDemandPlanning,SupplyPlanningandOrderFulfillmentInventoryManagementContinuetoconsolidateandroll-outallplanningdatainacentralrepository(SAPBusinessWarehouse)PerformasoftwareselectionforanAPSToolSAPUpgradeto4.6ImplementaDemandPlanningToolDevelopandConductCrossFunctionalSCMTrainingImplementForecastCollaboration(CustomerandSupplier)ImplementSupplyPlanningincludingVMI,AnticipatedTiming,PostForecastswithinaWebBasedToolandpilotwithspecificSuppliersandCustomersbeforerollingitout,47,SupplyChainRoadmap,Week1,Week2,Week3,Week4,Week5,Week6,Week7,Week8,Month3,Quarter2,Quarter3,Quarter4,Quarter1,Quarter2,Quarter3,Quarter4,OverallActivities,ProjectMobilizationReviewPlanningorganizationalmodelandroll-outplan.ProcessreviewandredesignforDemandPlanning,SupplyPlanningandOrderFulfillmentInventoryManagementContinuetoconsolidateandroll-outallplanningdatainacentralrepository(SAPBusinessWarehouse)PerformasoftwareselectionforanAPSToolSAPUpgradeto4.6ImplementaDemandPlanningToolDevelopandConductCrossFunctionalSCMTrainingImplementForecastCollaboration(CustomerandSupplier)ImplementSupplyPlanningincludingVMI,AnticipatedTiming,PilotVMIwithoneCustomerbeforerollingitouttootherkeycustomers,48,SupplyChainRoadmap,Week1,Week2,Week3,Week4,Week5,Week6,Week7,Week8,Month3,Quarter2,Quarter3,Quarter4,Quarter1,Quarter2,Quarter3,Quarter4,OverallActivities,ProjectMobilizationReviewPlanningorganizationalmodelandroll-outplan.ProcessreviewandredesignforDemandPlanning,SupplyPlanningandOrderFulfillmentInventoryManagementContinuetoconsolidateandroll-outallplanningdatainacentralrepository(SAPBusinessWarehouse)PerformasoftwareselectionforanAPSToolSAPUpgradeto4.6ImplementaDemandPlanningToolDevelopandConductCrossFunctionalSCMTrainingImplementForecastCollaboration(CustomerandSupplier)ImplementSupplyPlanningincludingVMI,AnticipatedTiming,PilotVMIwithoneCustomerbeforerollingitouttootherkeycustomers,49,SupplyChainRoadmap,Week1,Week2,Week3,Week4,Week5,Week6,Week7,Week8,Month3,Quarter2,Quarter3,Quarter4,Quarter1,Quarter2,Quarter3,Quarter4,OverallActivities,ProjectMobilizationReviewPlanningorganizationalmodelandroll-outplan.ProcessreviewandredesignforDemandPlanning,SupplyPlanningandOrderFulfillmentInventoryManagementContinuetoconsolidateandroll-outallplanningdatainacentralrepository(SAPBusinessWarehouse)PerformasoftwareselectionforanAPSToolSAPUpgradeto4.6ImplementaDemandPlanningToolDevelopandConductCrossFunctionalSCMTrainingImplementForecastCollaboration(CustomerandSupplier)ImplementSupplyPlanningincludingVMI,AnticipatedTiming,50,ProjectScopeandActivitiesOverviewo