航空服务客舱会话.ppt

航空乘务英语,客舱会话,课程介绍,本课程介绍了机上最常用的服务用语与对话。通过对本课程的学习，使学员熟悉航空乘务工作的基本内容，并具有基本的英语沟通能力。本课程的培训程序是：主题介绍(maininstruction)关键词汇(keywords)运用技巧(usingskill)分组讨论(discussion)运用练习(practice),UnitOne:Boarding-MainInstruction,UnitOne:BoardingKeyWords,aboardaislegreen-coloredinthemiddleofboardingpassrowindicateoverheadcompartmentallowgothroughwindowseat,在（车）上，在（船）上通道，过道绿色的在前面登机牌排，行指示，显示行李架（舱）允许，承认通过靠窗的座位,UnitOne:BoardingUsingSkill,greeting:Themainpurposeofgreetingistobuildupandmaintaingoodrelationship.findseat:makesuretheseatnumber-explainaskothersforhelp:muststarttheconversationpolitly.sentencepattern:Excuseme,Sir-Please-Thanks.-Yourewelcome,Sir.MayI-Excuseme,Could(would)youplease-Pleaseletusknowifthereisanythingwecandoforyou.,UnitOne:Boarding-Discussion,Howwouldyougreetthepassengerswhentheyboardtheplane?Apassengersseatnumberis12A.Howcanyouhelphimtofindhisseat?Whenpassengersareboarding,oneofthemisblockingthewayinthecabin.Whatdoyousaytohim?Willpassengersbeabletochangeseatsfreelyduingtheflight?,UnitOne:BoardingPractice,UnitTwo:Seating-MainInstruction,UnitTwo:Seating-KeyWords,togetherwindowseatlegroomrestrictstretchbalance,共同，一起靠窗的座位放脚空间,踏脚处限制伸展平衡,UnitTwo:Seating-UsingSkill,offerhelp:Thisissocialbehavior.Cabinattendantsalwaysofferhelptotheircustomersiftheywanttogivegoodservice.Thosewhoaccepthelpmayfeelgratefulandexpresstheirthanks.sentencepattern:Excuseme,Iwantto-.Canyouhelpmeto-?Ill-if-.too-to-Wouldyouplease-?Imsorry-.Imafraidthat-.Thankyoufor-.,UnitTwo:Seating-Discussion,Whenapassengerwantstochangeseatwithothers,howdoyouhelphim?Whenapassengerwantstotakeaemptyseat,whatwouldyousay?Whenapassengertakethewrongseat,whatwouldyoudo?,UnitTwo:Seating-Practice,UnitThree:Seating-MainInstruction,UnitThree:Seating-KeyWords,instructiongooverwillingassistanceenlistincaseofavailablepulloutmanagecomplicateproperlyinthatcaseregulationevacuateuponsignal,知识，用法说明书仔细检查，复习乐意的,自愿的帮助万一，假设有用的，可用的拉出处理，应付，操纵复杂恰当的，适当的在那种情况下规章，规则疏散，撤出依附于，按照信号,UnitThree:Seating-UsingSkill,Theseatbesidetheemergencyexit:itsveryimportanttomakesurethatthereissomebodycanhelpthecrewincaseofemergency.Theyshoulddouponthecrewsinstruction.sentencepattern:Excuseme,yourseatisjustbeside-.Areyouwillingtooffertheassistance-?ImnotsureifIcan-.Couldyoushowme-?Youarekindlyrequestedto-.,UnitThree:Seating-UsingSkill,Yourseatisjustbesidetheemergencyexit，wouldyoupleasehelpthecrewtoopenthisdoorwhenintheemergencysituation？Sopleasereadthissafetyinstructionnow.您正好坐在紧急出口座位上，当发生紧急情况时，您是否愿意帮助机组成员打开这个出口？请您现在阅读一下出口座位须知卡。,UnitTwo:Seating-Discussion,Whatwouldyousaytothepassengerwhoseseatisjustbesidetheemergencyexit?Whatwouldyoudoifthatpassengerisnotwillingtohelpcrewtodosomething?Howwouldyoudoiftheseatbesidetheemergencyexitisempty?,UnitThree:Seating-Practice,UnitFour:Baggage-MainInstruction,UnitFour:Baggage-KeyWords,allowblockregulationemergencygalleyprepare,允许，承认防碍,阻塞规则,规章,调节,校准紧急情况,突然事件狭长船,大型划船,船上厨房准备,UnitFour:Baggage-UsingSkill,Askforhelp：Peoplemayaskothersforhelpwhentheyareintroubleorinneed,butbeforetheydoso,theymuststarttheconversationpolitely.sentencepattern:Wouldyouminddoning-?No,Idontmind.Imafraidwearenotallowedtodo-.Imafraidyoucantdo-.too-to-,UnitFour:Baggage-Discussion,Whenapassengerwantstoputbaggageinthegalley,whatwouldyousay?Apassenger,sbagistoobigtoputinthecompartmentorundertheseat,howdoyouhelphim?Apassengerleavethebagbytheemergencyexit,howwouldyoudo?,UnitFour:Baggage-Practice,UnitFive:BeforeTake-off-MainInstruction,UnitFive:BeforeTake-off-KeyWords,champagnetowelthirstyhangupclosetcertainlyvaluablewalletsupplementarycomfortable,香槟酒，香槟色毛巾口渴的，渴望的挂断,拖延,把.挂起来壁橱,储藏室的确,(口语)当然,行贵重的，有价值的皮夹，钱夹增补物，辅助的舒适的,UnitFive:BeforeTake-off-UsingSkill,Peopleaskfordirectionsorlocationswhentheyareinanewplace.Itisimportantforflightattendantstomakeagoodservicebeforetake-off,becauseitsagoodbeginningoftheflight.sentencepattern:Wouldyoulike-?Thatsoundsagoodidea.Wouldthatbeallright?Thatwouldbefine,thankyou.Wouldyoulikemetodo-foryou?,UnitFive:BeforeTake-off-Discussion,Whatkindofserviceshouldweoffertothepassengersbeforetakeoff?Apassengerwithababydoesntknowhowtofastenherseatbelt.Whatwouldyoudaytohelpher?Apassengeraskssomethingtodrinkbeforetakeoff,whatwouldyousay?,UnitFive:BeforeTake-off-Practice,UnitSix:BeforeTake-off-MainInstruction,UnitSix:BeforeTake-off-KeyWords,reachcruisealtitudejournalelectronicequipmentinterferenavigationcigaretteimmediatelyforbidchewinggum,到达，达到巡游，巡航高度定期刊物,杂志电子的设备妨碍，干扰领航，导航香烟立刻，马上禁止，不许口香糖,UnitSix:BeforeTake-off-UsingSkill,Therearesth.cannotbedoneintheairplane.Theflightattendantsshouldaskthepassengersnottodosth,sometimes.Buttheyshouldbepolitely,andexplainthereasonaspossibleastheycan.sentencepattern:-Youwillhavetodosth.until-Wouldyouliketodo-Imafraidwedonthavethatonboard.-Youarenotallowedtodosth.-Itmightinterferewithsth.,UnitSix:BeforeTake-off-Discussion,Theplaneisgoingtotakeoff,butapassengerwantstogotothelavatory.Whatwouldyousaytohim?Apassengerisusinghismobilephonepriortotake-off.Howdoyoustophim?Apassengerissmokinginthecabin,howdoyoustophim?Howdoyouofferthenewspapertothepassengers?,UnitSix:BeforeTake-off-Practice,UnitSeven:DrinkService-MainInstruction,UnitSeven:DrinkService-KeyWords,availablemineralpreferplainstraightcoffeecocktailchaserinstead,可利用的,有用的狂舞，矿石更喜欢，宁愿简单的，平常的纯咖啡鸡尾酒烈酒后饮品代替,UnitSeven:DrinkService-UsingSkill,Whenpeoplefacechoices,theyneedtoknowmoreaboutthethings.Itsimportanttobefamiliarwithabasicrangeofdrinksfortheflightattendants.sentencepattern:-Wouldyoulikesth.todrink?-Wehave-.-Howdoyoulikeyour-?-Wouldyoucareforsth.todrink?-Imafraidwedonthavethatonboard.,UnitSeven:DrinkService-Discussion,Howdothecabinattendantstellthepassengerswhatdrinksavailable?Howdothecabinattendantsservethecoffeetothepassengers?Howdothecabinattendantsservethecocktailtothepassengers?,UnitSeven:DrinkService-Practice,UnitEight:MealService-MainInstruction,UnitEight:MealService-KeyWords,setroastmaincoursesteaktastyhorsdoeuvresalmonlobsterdelicacytypically,放，置烤，烘主菜肉排，牛排好吃的，可口的(正餐前的)开胃食品鲑鱼,大马哈鱼龙虾美味佳肴代表性地,作为特色地,UnitEight:MealService-UsingSkill,Peoplegiveadvicetothosewhoaskforitorseemtoneedit.Therearevariouskindsofadvice.Givingadviceishelping.sentencepattern:-Whatwouldyoulikefor-?-Imafraidwearealloutoffsth.-Wouldyoucarefor-?-Whatkindofsth.doyouhave?-Idliketotry-.-Youordered-,isthatright?,UnitEight:MealService-UsingSkill,Takingadviceandsuggestions:-Thatwouldbeverynice.-Thatwouldbeagoodidea.-Thatsoundsgood.-Idlikethatverymuch.Rejectingadviceandsuggestions:-IregrettosayIcantacceptyouradvice.-Thatwouldbeverypleasant,butIcant-.-IdontthinkIwill,butthankyouallthesame.-Well,Idrathernot,ifyoudontmind.,UnitEight:MealService-Discussion,Generally,whatisthemaindishonboard?Apassengerwantschickenforhismaincourse,butactuallythereisnomorechickenleftinthegalley.Whatwouldyousay?Whenpassengersareofferedmealsonboard,besidethemaindish,whatelsecantheybeserved?Ifacabinattendantwantstopassthetraytothepassengersbythewindow,whoareoutofherreach,whatshouldshedo?,UnitEight:MealService-Practice,UnitNine:OtherCabinService-MainInstruction,UnitNine:OtherCabinService-KeyWords,bassinetsoilfeeddisturbgratefuldizzysufferairsicknesstabletvomitthoughtful,婴儿摇篮弄脏，变脏喂打扰感激的，感谢的(指人)晕眩的,昏乱遭受,经历,忍受晕机药片吐出,呕吐体贴的,关切的,UnitNine:OtherCabinService-UsingSkill,Infantsarespecialpassengersonboard.Thepassengerswithbabyneedmorecare.Itsthebestservicetodosth.forthethiskindofpassengersbeforetheaskforhelp.sentencepattern:-Illbegladto.-Doyouthink-?-Wouldyoulikemetodo-?-Willyoubeabletodo-?-Didyouorder-for-?-IfthereisanythingIcandoforyou,pleaseletmeknow.-Illhelpyouwith-.-Imfeeling-.,UnitNine:OtherCabinService-Discussion,Howthecabinattendantshoulddowhenthepassengerwiththebabyisboarding?Whenapassengeraskforthemilkforherbaby,whatkindofthingsshouldcabinattendantshouldask?Whenwecansetupthebassinet?Andwhenweshouldtakedownit?Howcanwetakecareofthepassengerwhoissufferingfromairsickness?,UnitNine:OtherCabinService-Practice,UnitTen:OtherCabinService-MainInstruction,UnitTen:OtherCabinService-KeyWords,headsetpopmusicclassicalmusicfolkmusiclightclasicfilloutimmigrationunaccompanied,耳机流行音乐古典音乐民间音乐轻音乐填写移民局无伴侣的,无随从的,UnitTen:OtherCabinService-KeyWords,exceedtax-freelimitinadvancecustomseardropprettysuredafinitelyitinerarydescription,超过免税限度，限制提前海关耳环非常确定明确地，干脆地旅程，旅行线路描述,UnitTen:OtherCabinService-UsingSkill,Passengersmaybenotfamiliarwiththeairplane.Sowhenthecabinattendantsintroducethefacilitiesoftheplane,theyshouldbeslowlyandclearly.Describingpersonsorthingsisusefulwayofcommunication.Thededcriptiongivesusefulinformationtotheotherperson.Peopleoftendescribelostpersonsorthings.,UnitTen:OtherCabinService-UsingSkill,sentencepattern:-Ienjoydoing-.-Youwillneeditwhenyou-.-Doyouhave-exceedingtheduty-freelimit?-Iseemto-.-Imsorrytohearthat,madam.-Whendoyouthinkyou-?-Wouldyouminddoing-?,UnitTen:OtherCabinService-Discussion,Whecabin,whatshouldyoudo?Howdothecabinattendantsintroducethecabinfacilitiestothepassengers,justlike:seatback,readinglight-?Apaasengerhasjustfilledoutseveralforms.Heasks:“WhendoIneedtheseforms?DoIhavetoreturnthemtoyou?”Whatdoyousay?,UnitTen:OtherCabinService-Practice,UnitEleven:Information-MainInstruction,UnitEleven:Information-KeyWords,conditionunfavorablefogliftperhapslocalinternationalDateLinecomplicatedsightseeingrecommendancient,条件，环境不宜的，不顺利的雾（云、雾等）消散可能当地的，地方的国际日更线复杂的,难解的观光推荐，介绍远古的，旧的,UnitEleven:Information-UsingSkill,Peoplemayaskforinformationalmosteveryday.Informationabouttrainschedules,flightschedules,weatherconditions,andsoonisfrequentlyaskedabout.Askingforinformationhasbecomeoneofthefavoritetopicsofourdailyconversations.sentencepattern:-Imsorrytotellyouthat-.-Whatsthematter?-itisgoingtotakesb.sometimetod