商务英语写作第九章

商务英语写作,_ChapterNineReports,Mostcommonletters:,TheinquiryletterTheacknowledgementletterTheresponseletterThecomplaintletterTheadjustmentletterTheapplicationletterTheacceptanceletter,Whataretheneedsofthepeople?,Reporttheinformationfoundinamarketstudy.Reporttheprogressofaproject.Reporttheinvestigationofanincident.Reportthesalesperformance.Reporttheresultofasurveyofanykindleadingtorecommendations.,1.Whatistheaimofreports?,Reportsareusedtopassinformationfromonepersonorgrouptoanother.,Informationalreports:conveyinformation(results,factsordata)alonewithoutanycommentary.Minutesofmeetings,forexample,conveyonlytheeventsanddecisionsofameeting.,1.Whatistheaimofreports?,Analyticalreports:conveyinformationandthewritersanalysisorinterpretationofit.Progressreports,forexampleareusuallyanalytical,reportingnotonlywhathastakenplacebutthewritersanalysisofit.,1.Whatistheaimofreports?,Recommendationreports:conveyinformation,thewritersanalysis,andthewritersideasaboutappropriateactionsthatmightbetaken.Policydirectives,areanexampleofthistypeofbusinessreport.,1.Whatistheaimofreports?,2.Twotypesofreports,FormalreportsInformalreports,Aninformalreportisusuallywrittenintheformatofamemoforinternalcommunication,particularlywithindepartmentandfordealingwithroutineissues.,3.Informalreports:Memo,Heading:ToFromDateSubjectBackground/Introduction/SituationFindings/AnalysisofSituationAction/Solution/ConclusionSeeletterA,Chapter11,3.ThegeneralPlanforMemo,TitlepageTermofReference/Introduction:a.whythereportiswritten?b.whatthereportisabout?c.whenthereportneedstobesubmitted?,3.ThegeneralPlanforShortformalreport,Procedure/Method:toexplainhowandwheretheinformationwasgathered.Findings:a.containtheinformationthatyouhavefoundasaresultofyourprocedure.b.concludethefactsandfiguresthathavebeencollected.,3.ThegeneralPlanforShortformalreport,3.ThegeneralPlanforShortformalreport,Conclusions:Makesurethatyourconclusionsarebasedonyourfindings.Youshouldnotintroducenewpointshere!,Customercommentsonourproducts,TermsofreferenceMrs.Pearcehasrequestedareportonwhatourclientsthinkofourproductsandservices.Sheparticularlywishestoknowaboutanynegativecomments.ThereportshouldbereadyforthenextBoardofDirectorsmeeting.Explainingwhatthereportisabout,whowantsthereportandwhenthereportisneeded,ProceedingsIanalyzedtheresultsofourtelephoneandletterenquiresmadetoallclientswithinthefirsthalfyearof2007.ExplaininghowtheinformationwasGathered.,FindingsCustomersmentionedveryfewproblems.Ourburglaralarmswereourmainsales.Itwasveryunexpectedforourburglaralarms,andsecuritylightingtobethoughtofasnothingbutexcellent.Smokealarmswereratedconsistentlybelowourotherproducts.Oneinevery20ofoursmokealarmcustomerswasdissatisfied.,FindingsThemainflawsmentionedaboutoursmokealarmswere:-unattractive-poorquality-cheaplooking-obtrusive-toosensitivePresentingfactsandideas.,ConclusionsMostofoutgoodsarewellthoughtof.Oursmokealarmsarecausingconcern.Explaininganddiscussingthefacts/ideas.,RecommendationsLookforabetterqualitysmokealarmwithlesssensitivityandmorepleasantappearance.2.Considerreplacingunsatisfactorymodelspreviouslysold.Puttingforwardsuggestionsforactionstobetakenbasedonthefindings.,Introduction:Thisreportaims/setouttoThepurposeofthisreportistoThereportisbasedon,Usefulsentencepatterns,Findings:ItwasfoundthatThefollowingpointssummarizedourkeyfindings.Thekeyfindingsareoutlinedbelow.,Usefulsentencepatterns,Conclusions:Itwasdecided/agreed/feltthatItisclearthatItcanbeconcludedfromthereportthat,anditisofgreatimportancethatNoconclusionswerereachedregarding,Usefulsentencepatterns,Recommendations:Itissuggested/proposed/recommendedthatWestronglyrecommendthatItisessentialtoItwouldbeadvisabletoWethinkthatthenextstageistoAfollowupactionshouldbemade,sothatwecan,Usefulsentencepatterns,Exercises:,这是董事会2007年5月份会议有关决策的报告.HereisthereportaboutthedecisionsmadebytheBoardofDirectorsfortheMay2007meeting.,Exercises:,目前调查的结果可总结为以下几点.ThemajorfindingsofthepresentinvestigationcanbesummarizedasFollows.,Exercises:,这个建议是我在前三年研究的基础上提出的,我相信会行的通。TherecommendationisbasedontheresearchIhavedoneinthepastthreeyears,andIbelieveitwillworkwell.,Exercises:,目前我们正在进行该项目的调查工作,已取得了下列成绩。Currently,weareengagedintheinvestigationworkoftheproject,andwehavemadethefollowingachievements.,调查表明此类产品的市场正处于成长期。Theresearchrevealsthereisagrowingmarketforthesekindsofproducts.,Exercises:,Exercises:,员工福利满意度调查SatisfactionwithEmployeeBenefits,Termsofreference这篇报告是在人事部主管李明的要求下提交的.报告的内容是关于员工对于福利的满意程度.这篇报告要求在7月28日上交.,Exercises:,Exercises:,TermsofreferenceMr.MingLi,DirectorofPersonnel,hasrequestedthisreportonsatisfactionwithemployeebenefits.ThereportwastobesubmittedtohimbyJuly28.,Procedure在4月1日到4月15日之间,从所有的员工中抽取了15%的人作为代表进行了面谈.具体内容包括:1.对于目前使用的福利套装的整体满意度.2.与人力资源部门打交道时所遇到的问题.3.对于改进沟通机制所给出的建议.4.与医疗保险机构打交道时所遇到的问题.(HMO)(HealthMaintenanceOrganizations),Exercises:,ProcedureArepresentativeselectionof15%ofallemployeeswereinterviewedintheperiodbetweenApril1andApril15concerning:Overallsatisfactionwiththecurrentbenefitspackage.Problemsencounteredwhendealingwiththepersonneldepartment.Suggestionsfortheimprovementofcommunicationpolicies.ProblemsencounteredwhendealingwithourHMO.,Exercises:,Findings员工对目前的福利套装整体满意.由于要经过较长的时间才能得到批准,所以在要求休假上会出现一些问题.年纪较大的员工经常在提供处方药的程序上会与HMO发生问题.22-30岁的员工则较少与HMO发生问题.大部分的员工抱怨在福利套装中缺少牙齿保险.,Exercises:,FindingsEmployeesweregenerallysatisfiedwiththecurrentbenefitspackage.Butthereareproblemswhentheyrequestvacationduetolongapprovalperiod.OlderemployeesrepeatedlyhadproblemswithHMOprescriptiondrugprocedures.Employeesbetweentheagesof22and30reportfewproblemswithHMO.Mostemployeescomplainaboutthelackofdentalinsuranceinourbenefitspackage.,Exercises:,ConclusionHMO在为50岁以上的员工提供处方药的能力上有较严重的问题.人力资源部门的反应速度应得到提高.,Exercises:,ConclusionEmployeesover50yearsold,arehavingseriousproblemswithourHMOsabilitytoprovideprescriptiondrugs.Improvementshouldbemadeintheresponsetimeofpersonneldepartment.,Exercises:,Recommendations与HMO代表见面,就年龄较大的员工在提供处方药这项福利上的抱怨进行商榷.对于提出休假的员工,在回应时间上给予优先考虑,以便他们更好地计划他们的休假.对于年龄较轻的员工福利套装,暂时不采取什么特别的行动.,Exercises:,RecommendationsMeetwithHMOrepresentativestodiscusstheseriouscomplaintsconcerningprescriptiondrugbenefitsforolderemployees.Giveprioritytotheresponsetimeofvacationrequestasemployeesneedfasterapprovalinordertobeabletoplantheirvacation.Takenospecialactionsforthebenefitspackageofyoungeremployees.,Exercises:,Writingasalesletter,Situation:关于是否开发新的项目,董事会责令你递交一份员工的调查报告.你经过了对200名员工的问卷调查,发现50%的人是支持这个决定的.其中1/4的人持非常乐观的态度;同时30%的人对这个项目的前景担忧,还有20%的人怕投入的成本太多.总之,调查的结果显示大多数的人对这个项目都不太了解.,Reportonthepossibilitiesofthenewproject,TermsofreferenceTheBoardofDirectorshasrequestedareportonwhatourstaffthinkofourplanoflaunchinganewprojectinthesecondhalfyear.Theywanttoknowthepossibilitiesoftheplan.Theplanshouldbedis