国际著名咨询公司凯捷咨询介绍Introduction_to_Capgemini_2009-OK

IntroductiontoCapgemini,March2009,2009Capgemini.Allrightsreserved,IntroductiontoCapgeminiMarch2009,2,Howtousethispack,Startwiththecorepresentation(removeanyunnecessarypanels)AddappropriatepanelsfromtheDelivery&InnovationandAppendixsectionsIfneeded,completewithpanelsfromyourareaofthebusiness,Notethat,overtime,thispresentationwillbeenriched,2009Capgemini.Allrightsreserved,IntroductiontoCapgeminiMarch2009,3,CompanyOverviewDelivery&InnovationAppendixKeyfiguresGovernanceHistory,Contents,2009Capgemini.Allrightsreserved,IntroductiontoCapgeminiMarch2009,4,OurMission:enablingtransformationCapgeminienablesitsclientstotransformandperformthroughtechnologies.OurVision:enablingfreedomCapgeminiwillleadbyprovidingitsclientswithinsightsandcapabilitiesthatboosttheirfreedomtoachievesuperiorresults.,OurMissionandVision,2009Capgemini.Allrightsreserved,IntroductiontoCapgeminiMarch2009,5,AstrongGroup,“CapGeminiS.A.”isamemberoftheCAC40,listedinParisISINcode:FR0000125338,Operatingmargin:744millionOperatingprofit:586millionProfitfortheperiod:451millionNetcash:774million,Note:Ourbrandnameis“Capgemini”butthenameofourshareonthestockexchangeis“CapGeminiS.A.”,Revenue2008:8710million,Revenuebydiscipline,13.3%,6.4%,26.3%,9.1%,27.7%,17.2%,Energy,Utilities&Chemicals,FinancialServices,Other,PublicSector,Telecom,Media&Entertainment,Manufacturing,Retail&Distribution,Revenuebyindustry,OutsourcingServices,LocalProfessionalServices,ConsultingServices,TechnologyServices,39%,8%,35.3%,17.7%,2009Capgemini.Allrightsreserved,IntroductiontoCapgeminiMarch2009,6,Morocco,GroupWorkforce:91,621Workingoffshore:25,124,Astrongpresenceinmorethan30countries,asofDecember31,2008,Benelux:12,291,CentralEurope:7,534,NordicCountries:4,049,AsiaPacific:1,524,NorthAmerica:8,379,UK&Ireland:7,985,Italy:1,462,Iberia:5,435,France:21,175,Morocco:217,SouthAmerica:1,016,India:20,554,GroupHeadquarters:Paris,France,2009Capgemini.Allrightsreserved,IntroductiontoCapgeminiMarch2009,7,ConsultingServices(CapgeminiConsulting):helpingclientsidentify,structureandexecutetransformationstrategieswhichcanleadtodurableimprovementintermsofgrowthandcompetitiveness.TechnologyServices(TS):designing,developingandimplementingavarietyoftechnicalprojects,bigandsmall.OutsourcingServices(OS):supportsclientseitherwhollyorpartly,viatheirITsystemsandanyclosely-relatedactivities.LocalProfessionalServices(Sogeti):offeringservicesadaptedtolocalneedsintermsofinfrastructure,applicationsandengineering.,Weofferintegratedservicesacrossfourprofessionaldisciplinesofexpertise.TheseservicesrangefromstrategydevelopmenttoITsystemsmaintenance.Bycombiningitsskills,theGroupsfourmainprofessionaldisciplinesofferCapgeminisclientsintegratedtransformationservices.TheGroupalsocombinesitsareasofexpertisetoofferspecificsolutionsacrossfivesectors.,FourDisciplines,FiveSectors,Manufacturing,Retail&Distribution,Telecom,Media&Entertainment,FinancialServices,PublicSector,Energy,Utilities&Chemicals,LocalProfessionalServices,OutsourcingServices,TechnologyServices,ConsultingServices,Ourbusiness,2009Capgemini.Allrightsreserved,IntroductiontoCapgeminiMarch2009,8,Dedicatedtodeliveringawiderangeofservices,%ofglobal2008Revenue,2009Capgemini.Allrightsreserved,IntroductiontoCapgeminiMarch2009,9,9,HP,Independentandpartneringwith.,IBM,Microsoft,Oracle,SAP,StrategicPartners,PortfolioPartners,Cisco,EMC,Intel,Sun,RAIN,2009Capgemini.Allrightsreserved,IntroductiontoCapgeminiMarch2009,10,Capgeminiisthegloballeaderindevelopingcloser,moreeffective,trust-basedrelationshipsthatdeliverbetter,fasterandmoresustainableresults.,Weareuniqueanddifferentinthemarket,2009Capgemini.Allrightsreserved,IntroductiontoCapgeminiMarch2009,11,Consistentlyrecognizedforexcellence(1/2),(1)-(5)seefootnotesfordetails,2009Capgemini.Allrightsreserved,IntroductiontoCapgeminiMarch2009,12,Consistentlyrecognizedforexcellence(2/2),(6)(10)seefootnotesfordetails,2009Capgemini.Allrightsreserved,IntroductiontoCapgeminiMarch2009,13,American?European?Indian?Weprefertocallourselvesworldcitizens,Trulymulticultural,2009Capgemini.Allrightsreserved,IntroductiontoCapgeminiMarch2009,14,Ourpromise:Tohelpyouachievebetter,faster,moresustainableresultsWeareanaturalleaderindevelopingcloser,moreeffective,trust-basedrelationshipsWecallthistheCollaborativeBusinessExperienceTM.Itboostsflexibility,agility,andcreativityallessentialforyourbusinesstoperform.,Transcendingthetraditionalconsultant-clientparadigm,2009Capgemini.Allrightsreserved,IntroductiontoCapgeminiMarch2009,15,ThesevenpillarsoftheGroup,Capgeminis7valueshavebeenestablishedthroughexperience.Theyhavecometodefinewhoweareandhowwebehave.Ourvaluesaretheproductofourhistoryandthefoundationofourfuture.,2009Capgemini.Allrightsreserved,IntroductiontoCapgeminiMarch2009,16,CorporateSocialResponsibility&SustainabilityatCapgemini,TheprinciplesofCorporateSocialResponsibility(CSR)&SustainabilityarereflectedthroughoutCapgeminislong-standingbusinesspractices.Since2003,theGrouphasformalizeditsCSR&SustainabilitystrategyundertheresponsibilityofSeniorManagementandincoordinationwiththeGroupsGeneralSecretary.In2007thisstrategywasaddedtotheremitoftheEthicsandGovernanceCommitteeoftheBoardofCapGeminiS.A.In2004wejoinedtheUNGlobalCompact.Themembercompaniesofthisprogramsupportandrespecttenprinciplesrelatingtohumanrights,theenvironment,laborrights,andanti-corruption.InDecember2007wesigneduptotheUNGlobalCompactsCaringforClimateinitiative.TheGrouprespectslocallawsandcustomswhilesupportinginternationallawsandregulations,inparticulartheInternationalLaborOrganizationfundamentalconventionsonlaborstandards.WeproducedourfirstseparateCSR&SustainabilityreportcalledtheOtherFaceofCapgeminihighlightingourcommitmentsandachievementsin2007.,2009Capgemini.Allrightsreserved,IntroductiontoCapgeminiMarch2009,17,Ourapproachandcommitment,Capgeminiiscommittedtoresponsibleandsustainablebusinesspracticeswhichdelivervaluetoourstakeholders.CSR&Sustainabilityprioritiesarebasedaroundsixpillars:,2009Capgemini.Allrightsreserved,IntroductiontoCapgeminiMarch2009,18,Weworkfor75%ofthetop20privateandpublicutilities,Wegloballyservice14outof15oftheworldslargestcarmanufacturers,3,200activeclientsacrosstheworld,CapgeminihelpedCorusreducesteelproductioncoststhrough20%savingsinannualITspend,Showcasingsomeofourachievements,ForHMRevenue&Customs,weprocessaround9millionself-assessmenttaxforms,5milliontaxcredits,anddealwith32milliontaxpayerseveryyear.,WinnerofVodafonesCorporateResponsibilityEngagementAward,Wehavemade40successfulacquisitionsin40years,2009Capgemini.Allrightsreserved,IntroductiontoCapgeminiMarch2009,19,CompanyOverviewDelivery&InnovationAppendixKeyfiguresGovernanceHistory,Contents,2009Capgemini.Allrightsreserved,IntroductiontoCapgeminiMarch2009,20,CapgeminisanswerConsistentmethods,toolsandenablers,Whatdoclientsexpectindelivery?,OurRightshoreModel,OurProjectManagementPlatform:,OurConsistentMethods:DeliverTM,OurDeliveryCenters,CombinedprojectteamsOpencommunicationKnowledgetransferTrustandmutualrespectResponsivenessExplicitrisksharing,RightshoreisatrademarkbelongingtoCapgemini,2009Capgemini.Allrightsreserved,IntroductiontoCapgeminiMarch2009,21,Auniqueindustrializeddeliverymodel,ThroughourRightshoremodel,usingourglobaldeliverycentersandourconsistentmethodsandtools,youwill:Lowertotalcostofdelivery-OffshoreratesplusproductivitySchedulereduction-UsingacceleratorsandenablersAcceleratetime-to-value-ByworkinggloballyaroundtheclockImprovequality-Withend-to-endCMMiandISO9001/ISO9001-2000certificationEnhanceriskmitigation-WithDistributedDeliverybuiltintoourmethodsImprovepredictability-Workdonethesamewayeverywhere.,OurGlobalDistributedDeliveryreferstoengagementsdeliveredusingmultiplewidelydistributedteamsforvariouspartsofthedeliverylifecycle.SpecificallythisdistributionisassumedtoincorporateaFrontOffice(normallytheprimecontractorinthedelivery),andaBackOfficesuchasanear-shoreoroffshorefacility.,Rightshorereliesonanetworkofindustrializedcenters.Thisisauniqueoptionforclientswhowanttobalanceon-siteworkwithnear-shoreandoffshorecapabilities.Rightshoremeanshavingtherightresource,attherightplace,attherighttimeforareducedTotalCostofOwnership.,RightshoreisatrademarkbelongingtoCapgemini,2009Capgemini.Allrightsreserved,IntroductiontoCapgeminiMarch2009,22,Corporatesocialresponsibility,Projectsize,Complexity,Strategicimportance,Overallduration,Timetomarket,Locationdependency,Needforinnovation,Availabilityoftalent,Costsensitivity,2008Capgemini.Allrightsreserved,22,Eachclientandprojecthasuniquepriorities:Rightshoreenablesustogetthebalanceright,RightshoreisatrademarkbelongingtoCapgemini,2009Capgemini.Allrightsreserved,IntroductiontoCapgeminiMarch2009,23,Gettingthebalanceright,Ouruniqueapproachtohowweworkwithourclients,Rightshorecombinesglobaltalentfromtherightbalanceoflocationstoworktogetherwithourclientsasoneteam.Gettingthebalancerightensureswecreateanddeliveroptimumsolutionsforyou,ourclient,thatgeneratesignificantvaluebyaddressingyourspecificneedsforcostreductionaswellasfocusingongrowth,innovationandsustainablecompetitiveadvantage.,RightshoreisatrademarkbelongingtoCapgemini,2009Capgemini.Allrightsreserved,IntroductiontoCapgeminiMarch2009,24,Offshoreandnearshorecenter,Onshorecenter,BPOcenter,WithanextensiveRightshorenetwork,35,291peopleincenterbasedoperations:6,025peopleinonshorecenters20,111peopleinoffshoreandnearshorecenters9,155peopleinBPOcenters,Argentina,Chile,U.S.,Dallas,KansasCity,MexicoMexicoCity,CanadaToronto,Brazil,Morocco,Casablanca,Italy,LaSpezia,Poland,Krakow,Katowice,Wroclaw,India,Chennai,Mumbai,Bangalore,Kolkata,Pune,Hyderabad,Philippines,China,Guangzhou,KunshanHuaQiao,Shanghai,SaoPaulo,UK,BirminghamInverness/NairnManchester/SaleLondonWoking,Australia,Adelaide,Netherlands,Utrecht,BuenosAires,Santiago,Spain,MadridAsturiasZaragozaMurcia,Guatemala,GuatemalaCity,Manila,Germany,DsseldorfFrankfurtLahrLbeckMunich,France,Clermont-FerrandGrenobleNantesParisToulouseSaintCloud,FinancialServicesCenterSAPDeliveryCenterORACLEDeliveryCenter,Finland,Helsinki,RightshoreisatrademarkbelongingtoCapgemini,2009Capgemini.Allrightsreserved,IntroductiontoCapgeminiMarch2009,25,DistributedDeliveryFramework:Wearesmallenoughtocareandbigenoughtodeliver!TheDistributedDeliveryFramework(DDF)ensuresthatthedeliverymodeldoesnothavegapswhenitisstretchedacrossgeographiesandcultures.Thisframeworkcanintegrateclientspecificprocessesandelicitclientparticipationinsolutionevolution.Thisframeworkisgearedformeetingchallengesarisinginmulti-vendorengagements.,Largeandcomplexprojects:OurRightshorenetworkandDDFenableustomeetourdifferentskillandprocessrequirementswhileextendingtheclock.Therobustriskmanagementandvaluemaximizationprocessesensuretherearenolastminutesurprisesandweareabletomeetclientexpectations.Someoftheengagementswehavemanagedareofsize(costterms)biggerthantheannualrevenuesofpureplayers.,Relationshipandaccountability:OurFrontOfficeshaveasoundunderstandingofthelocalenvironment.TheyareuniquelypositionedfordesigningtheRightSolution.TheyalwaysremainaccountabletotheclientwhiletheBackOfficeisresponsiblefordelivery.Proximityandculturalsimilaritiesmakethembetterplacedforformingalong-termrelationshipwiththeclient.,End-to-endCollaborativeBusinessExperienceTM:OurCollaborativeapproachtobusinessensuresclientparticipationineveryphaseofsolutionevolution.ItalsoensuresthattheBackOfficeisnolongerablackboxforthem.Theyregularlyinteractwiththeentireengagementteamwhichensuresthesolutionapproachisdrivenbythem.,Leadershipandapproach:CommunitiesacrossFrontandBackOfficeshavehighleveloftrust,respectandcompetency.Thisensureshighoperationaleffectivenessandlegitimacy.Ourcommunitydevelopmentapproachis“endtoend”andcoversengagementmanagers,softwareengineers,architects,infrastructureengineers.,End-to-endoffering:OurserviceportfoliocoverstheentirespectrumfromConsultingtoOutsourcing,fromthefunctionaltothetechnical.Fortheclient,thismeansseamlessmanagementofengagements.WehavedeepsectorexpertiseinindustrieslikePublic,Telecom,Automotive,FinancialServicesandEnergy,Utilities&Chemicals.,Ourpeople:Weareabletorecruitthe“right”talentintherightplace,whichiswhyweareperceivedasaglobalcompany,ratherthanFrench,AmericanorIndian.Theexperienceofourpeopleisaboveaverage.,OurGlobalDeliveryModelgivesusadefinitiveedgeoverthecompetition,RightshoreisatrademarkbelongingtoCapgemini,2009Capgemini.Allrightsreserved,IntroductiontoCapgeminiMarch2009,26,Wemeasureeveryclientssatisfaction,OTACESteps,3,900EngagementsTracked,90%DeliveredonTime,97%deliveredAboveorToCustomerExpectation,Ourclientrelationshipmanagementprocess,knownasOTACEReporting(OnTimeandAboveClientExpectations)isakeyfactorunderpinningourstrongclientrelationships.,OTACEresults(asof31.12.08),AverageClientSatisfaction=4.16/5,DetermineOTACEParticipants,SetExpectations,Analyze/TakeAction,MeasureClientSatisfaction,2009Capgemini.Allrightsreserved,IntroductiontoCapgeminiMarch2009,27,Passionateforinnovation,TheAcceleratedSolutionsEnvironment(ASE)Aworld-classfacilitationcapabilityandexceptionallyproductiveenvironmenttorapidlyresolvecomplexbusinesschallenges.,Ourbusinesstodaynotonlyrequiresademonstrationofprovenindustrializationskillsbutalsoclearleadershipinprovidinginnovativesolutionsandtoolstoourclients.,RAIN(RApidINnovation)Acollaborativeenvironmenttohelporganizationsre-definetheirITasa“service”throughtheradicaldevelopmentandadoptionofnewtechnologiesandbusinessservices,enabledbyIntelplatforms.,RapidDesignandVirtualizationAnagilemethodologyforprototypingnewbusinessapplications,2009Capgemini.Allrightsreserved,IntroductiontoCapgeminiMarch2009,28,Passionateforinnovation(contd),CrescentTheCapgeminiRetailSolutionsCenter(India)hasindustrializedleadingpracticesinretailtohelpcompaniesreachtheirobjectivesmorequickly,reducerisk,lowercosts,whileimprovingtheoverallqualityofthesolution.,CommunicationsTransformationPlatform(CTP)inTelecomAintegratedsetofsystemsandbusinessprocessesthatgivesacompanythepowertochangethewayitworks,sothattheenterprisecanbecomesomethingdifferent,somethingnew,somethingbetter,ClinicalDataTransformationforLifeSciencesAnindustrializedsolution,clearlydrivenbyneedsofthebusiness,totransformbothbusinessprocessesandITdeliveringtoolstoautomatethesolution(removingmultiplehand-offsandmanualprocessing)andeliminatingdataredundanciesandrisk.,2009Capgemini.Allrightsreserved,IntroductiontoCapgeminiMarch2009,29,Passionateforinnovation(contd),TechnoVision:Capgeminirespondstothedemandandexpectationsofitsclients:tellushowyouseetechnologyevolvingandhowitrelatestobusinessdrivers.WhereshouldweinvestandwhatisthebestITstrategyforourbusiness?TechnoVisionprovides:AhighlevelinventoryofanticipatedinformationtechnologydevelopmentsFuturebusinessdriversforglobalsectorsandtheevaluationoftheinnovationspotentialimpactAdirectionforCapgeminitodevelopitscapabilitiestosupportitsclientsfutureneeds,TechnoVisionalsohelpsclientsbetterusetechnologyinthedownturn,2009Capgemini.Allrightsreserved,IntroductiontoCapgeminiMarch2009,30,CompanyOverviewDelivery&InnovationAppendixKeyfiguresGovernanceHistory,Contents,2009Capgemini.Allrightsreserved,IntroductiontoCapgeminiMarch2009,31,+5%inOrganic,Incomestatementoverview,2009Capgemini.Allrightsreserved,IntroductiontoCapgeminiMarch2009,32,Constantgrowthinrevenuesandmarginoverthepast5years,Continuousmarginprogression,+11ptsOperatingMargin(Semesterview),2009Capgemini.Allrightsreserved,IntroductiontoCapgeminiMarch2009,33,FY2008,FY2007,Atconstantratesandperimeter,FullyearrevenuesbyDiscipline,39.0%,8.0%,35.3%,17.7%,2009Capgemini.Allrightsreserved,IntroductiontoCapgeminiMarch2009,34,FullyearrevenuesbySector,FY2008,FY2007,Atconstantratesandperimeter,2009Capgemini.Allrightsreserved,IntroductiontoCapgeminiMarch2009,35,FullyearrevenuesbyGeography,FY2008,2009Capgemini.Allrightsreserved,IntroductiontoCapgeminiMarch2009,36,inM,Quarterlyrevenueevolution(20042008),Atcurrentratesandperimeter,2009Capgemini.Allrightsreserved,IntroductiontoCapgeminiMarch2009,37,inM,Revenueevolution19962008,1996:Followingintegrationof7monthsofGeminiConsulting1997:Followingintegrationof12monthsoftheBossardGroup1999:InvestmentinCapGeminiN.V.increasedfrom56.4to93.9%2000:Followingintegrationof7monthsofErnst&YoungConsulting,=GroupAcquisition,2009Capgemini.Allrightsreserved,IntroductiontoCapgeminiMarch2009,38,Capgeminishareperformanceoverfiveyears,CAPGEMINI,FRANCECAC40-PRICEINDEX,2009Capgemini.Allrightsreserved,IntroductiontoCapgeminiMarch2009,39,GroupExecutiveCommittee,BoardofDirectorsChairman:SergeKampf,Ourorganizationalstructure,ChiefExecutiveOfficerPaulHermelin,GroupManagementBoard,TheGroupExecutiveCommittee(GEC)isthemainmanagementbodyoftheGroup.ItImplementsGroupactionsandstrategiesdecidedbytheBoardofdirectors,andmonitorstheGroupperformance.,TheGroupManagementBoard(GMB)actsasasoundingboardtoenhanceandsupporttheGroupstrategicinitiatives.,TheBoardofDirectors(ConseildAdministration)isthecollegialbodyrepresentingallshareholderscollectively.ItdeterminestheoverallstrategiesfortheGroupsbusinessandoverseestheirimplementation.,2009Capgemini.Allrightsreserved,IntroductiontoCapgeminiMarch2009,40,BoardofDirectors(AsofJanuary2009),2009Capgemini.Allrightsreserved,IntroductiontoCapgeminiMarch2009,41,TheGroupExecutiveCommittee(GEC),PhilippeGrangeonGroupMarketing&Communications,TheGroupExecutiveCommittee(14members)isthemainmanagementbodyoftheGroup.ItImplementsGroupactionsandstrategiesdecidedbytheBoardofdirectors,andmonitorstheGroupperformance.,OlivierSevilliaTechnologyServicesFrance,Italy,Iberia,LatinAmerica,Morocco,2009Capgemini.Allrightsreserved,IntroductiontoCapgeminiMarch2009,42,TheGroupManagementBoard(GMB),TheGroupManagemen