金蝶K3制造业英文解决方案

WelcometoKingdee!,YourBestChoiceonERPSystemDeployedinPRCKingdeePresentationfor,KingdeeInternationalSoftwareGroupCo.,LtdKingdeeSoftware(China)Co.,Ltd,AboutKingdeeK/3ERPIntroductionK/3ERPOverviewFinanceVCDatabasesupported:SQLServer2000;SQLServer7.0OSsupported:WinXP/2000/2003/98DatabaseSchema:AvailableforadditionalprogrammingpurposeExchangeDatavia:ODBC;WebService;XMLRemoteAccessavailable:EWEBS;VPN;LeaselineetcKingdeeBOS:CustomizationPlatform,Sophisticatedsecuritycontrol,AboutKingdeeK/3ERPIntroductionK/3ERPOverviewFinanceand(b)LocalKingdeesupportstafftoattendsite(s)within4hoursofnotificationoftheproblemfromthecustomer;and(c)Kingdeetoproposeoption(s)tothecustomertorestoreorrectifythesystemwithin6hoursafterreceivingnotificationfromthecustomer.(d)Kingdeetorestorethesystemtoanacceptableoperationallevelwithin6hoursafterreceivingnotificationfromthecustomer,unlessthecustomeragreesotherwise.,SupportLevel2,SeverityLevel2ASeverity2problemisathandifthesystemisavailable-i.e.Customercancarryonbusiness-howeveroneormorecomponentsisnotfunctioningaccordingtotheagreedspecifications,oranon-criticalpartofthesystemisunavailable.Thereisnoorinsignificantimpactoncustomer.Undersuchcircumstances,Kingdeecommittotakeactionsasfollows:(a)Thevendortorespondtothecustomerwithin4hourafterreceivingnotificationfromthecustomer;and(b)Localvendorsupportstafftoattendsite(s)within8-12hoursofnotificationoftheproblemfromthecustomer;and(c)Thevendortoproposeoption(s)tothecustomertorestoreorrectifythesystemwithin24hoursafterreceivingnotificationfromthecustomer.(d)Thevendortorestorethesystemtoanacceptableoperationallevelwithin24hoursafterreceivingnotificationfromthecustomer,unlessthecustomeragreesotherwise.,SupportLevel3,SeverityLevel3ASeverity3problemisathandifthesystemhascosmeticproblems;blemsnotaffectingfunctionalityorcustomersatisfaction.Thereisnoimpactoncustomers.Undersuchcircumstances,Kingdeeshouldtakeactionsasfollows:(a)Kingdeesupportstafftoattendsite(s)within24hoursofnotificationoftheproblemfromthecustomer;and(b)Kingdeetorectifytheproblemwithin2weeksofreporting.,PhonenumbersPRCTollFreeNumber8008308833(TollFree)KingdeelocalsupporthotlineTollNumberKingdeeCallCenter4008836836(TollNumber),Emailcsc_sadHours8:30AM17:30PM(MondaySunday)LanguagesMandarin;Cantonese&EnglishOnlineHelp&Web-basedTrainingAvailablefromeverypage,CustomerHelpDesk,Q&A,contactwithmeat:ZHANGYONG张勇Tel:(86-025)86872786Mob:(86ingdeeInternationalSoftwareGroupCo.,Ltd.金蝶国际软件集团E-mail:Swimren,T