服务指南电子版 免费文档.doc

总 经 理 致 辞九方大酒店欢迎您 尊敬的宾客： 本人谨代表XX大酒店向阁下的光临致以诚挚的问候和热烈的欢迎！ 承蒙阁下光临九方大酒店，我们深感荣幸。全体员工竭诚为您提供热情、周到、礼貌、高效，宜人的服务，热切期望本店能为您营造“家”的氛围，令阁下在逗留期间舒适安逸。 如果阁下有任何需要，请与大堂副理联系，分机“12”。衷心祝愿您在本酒店的居停留下美好的回忆。 XX大酒店 总经理GENERAL MANAGERS ADDRESS Dear guests： On behalf of Gofront Hotel, I extend our warm welcome to you!九方大酒店欢迎您 We are greatly honored by your visit in our hotel. Our staff will be at your service wholeheartedly and try our best to make a true home from home for you. If you have any question, please do not hesitate to contact with the Deputy Lobby Manager at extension 12.We hope you have a good time during your stay, which will be kept in your memory. Gofront Hotel General Manager酒店服务 HOTEL SERVICES 大堂副理 请拨 12 ASSISTANT MANAGER Dial 12 时间: 24小时 Time: 24 hours.27九方大酒店欢迎您 总台问询处 请拨 10 为您提供查询服务 时间: 24小时 客房预订 请拨 10 阁下只需用电话或传真方式通知酒店,酒店即可为阁下确认预订或保留房间。INFORMATION DESK Dial 10Information Desk provides all kinds of information for you.Time: 24 hours. ROOM RESERVATION Dial 10Please call or fax us for reservations. 退房服务 请拨 16 CHECK-OUT TIME Dial 16 退房时间为中午12点，如需延期请与总服 Check-out time is 12：00 at noon. If 务台联系。 you need extension of your stay, Please contact with the Reception Desk.保险箱 请拨 11 SAFE Dial 11酒店所有客房及总服务台收银处设有免费保 Safe is free of charge in your room. We al- 险箱为阁下提供方便 so provide free safe service at the Recept- ion Desk.留言服务 请拨 10 MESSAGE Dial 10留言服务请与问询处联系 Please contact with the Information Desk in our lobby. 信用卡 请拨 11 CREDIT CARD Dial 11酒店接受国内外主要信用卡,如需咨询请与 We accept the main credit cards in China 总服务台收银处联系 or overseas, please contact with the Rec- eption Desk if you need more details.行李服务 请拨 10 LUGGAGE Dial 10如需要协助运送行李或寄存行李,请与礼宾 Please contact with the Concierge if you 部联系 need delivery or deposit of you luggage酒店服务 HOTEL SERVICES 票务服务 请拨 18 TICKET ORDERING Dial 18酒店提供航班、火车、长途汽车的查询服 We provide free information about airline,九方大酒店欢迎您务，并可提供机票和车票的预订服务。 Train and coach; of course we can also ord- er the ticket for you.商务中心 请拨 18 BUSINESS SERVICE CENTER Dial 18位于酒店大堂,为您提供打字、复印、传真、 Our business venter is located in the lobby 代办特快专递（EMS）、上网、翻译服务。 which provide services as typing, copying,备有电脑、投影仪出租 faxing, EMS, Internet, translation for you. There are some PCs and Projestion in- struments for rent there. 国际、国内长途电话 请拨 0 LONG DISTANCE CALL Dial 0 请查阅“电话指南” Please check the Telephone Directory. 网上漫游服务 请拨 16 INTERNET SERVICE Dial 16 酒店客房提供上网接口，上网费用请向总机 You can get on the internet in your room, 查询 please ask our Telephone Exchange for charge. 失物招领 请拨 16 LOST & FOUND Dial 16 请阁下与房务中心联系。酒店对遗失的易腐 Please cintact our Service Center. To peris-蚀或变质物品将最多保留一周，其它物品将 hable items we only keep them up to one 保留三个月以待认领。酒店绝对保留权利处 week, to the other items we keep them for理逾期未领的物件。 three months. We would dispose off it of the item is not claimed within this period.订花 请拨 16 FLOWER Dial 16请阁下与房务中心联系。 Please call the Service Center. 租车 请拨 10 CAR HIRE Dial 10如需订的士,请与礼宾部联系,酒店为阁下提 Please contact the Concierge if you need a供24小时服务。 car, the service is available for 24 hours.酒店服务 HOTEL SERVICES 停车场 PARKING Dial 停车场位于酒店地下室,靠近酒店西南入口处 The parking lot is located in the basement 九方大酒店欢迎您 of the hotel, near the southwestern entry.电视频道 TV CHANNELS酒店所有客房均有遥控彩色电视,提供各种语 Each room provides remote-control color言的国内外卫星、有线电视频道，如需知道 TV with satellite & cable channels. If you 每日节目安排，请查阅“九方电视”节目单。 Want to know the program arrangement, ch- eck“Gofront TV” playbill, please.空气调节 请拨 16 ALR CONDITIONER Dail 16 客房备有空调控制器，可调节室内温度和通 The air conditioner adjusts the temperature风。如有问题请与房务中心联系 in your room. If it is in trouble please cont- act with the Service Cener. 洗衣/干洗 请拨 16 LAUNDRY&DRY CLEANING Dial 16提供专业干洗、湿洗及烫衣服务。上午11时 Our washhouse provides professional dry cl-前收，当天送回。酒店亦备有加快服务。请 eaning, washing, ironing services for our clie-阁下与房务中心联系。 nts.Laundries received before 11am. and sent back the same day. Express service is also available. please contact the Service Center if you need help.擦鞋服务 请拨 16 SHOES RUB-UP Dial 16请将欲清洁的鞋放入鞋篮内或通知房务中心. Please put your shoes into the shoe basket or inform us.宴会预订 请拨 15或66 BANQUET RESERVATION Dial 15or66请与餐饮部宴会预订或营销部联系. Please consult with the Banquet Division or the Sales Department. 餐厅预订 请拨 15 RESTAURANT RESERVATION Dial 15请参阅本”服务指南”餐厅、酒吧部分 Please consult the parts about our restauran- ts and bars in this manual.酒店服务 HOTEL SERVICES 电源说明 请拨 16 POWER SUPPLY Dial 16酒店所有客房的供电为22伏（50赫）。 The voltage of power supply in your room is九方大酒店欢迎您如需使用多种插座及变压器，请与房务中心 220V(50HZ).Contact us if you need an elec-联系。为安全起见，禁止在客房内私自使用 tric or cooking epuipments without permis-电器设备或烹调设备。 sion is forbidden in order to guarantee your safety.客房送餐 请拨17 ROOM SERVICE Dial 17客房送餐提供18小时服务，请参阅客房送 18 hours food room service is offered by our餐菜单 hotel. Check the room service menu in your room for details, please.就医 请拨 12 CLINIC Dial 12就医服务，请与大堂副理联系。 For assistance, please call the Assistant Ma-nager.客房小酒吧 请拨 16 MINI-BAR Dail 16 客房小酒吧备有各类啤酒、饮料、矿泉水 There we provide a variety of beers, bever- 等多种饮品供阁下享用（请阅饮料价目表） ages and table-water(For more details please 如需加添其它饮品，请与房务中心联系。 read the price list).Contact us if you need more.叫醒服务 请拨 0 WAKE-UP CALL Dial 0请与电话总机接线员联系，酒店为阁下提 Please contact the operator；this service is 供24小时服务。 available around the clock.保安设施 请拨 12 PUBLIC SECURITY Dial 12酒店保安实施24小时服务，请阁下协助酒 Our guards work for you all day long, your店保安工作，如有问题，请与大堂副理联系 cooperation with them is highly appreciat- ed. Please contact the Assistant Manager if you need help.酒店服务 HOTEL SERVICES 紧急情况 请拨 0 EMERGENCY Dial 0遇有紧急情况，请与总机接线员或总服务台 Please contact the Operator or the Reception九方大酒店欢迎您联系 Desk if you see an emergency.请勿打扰 请拨 0 DO NOT DISTURB Dial 0当阁下需谢绝探访及不被打扰时，请将“请 Please hang the plate of “DND”on the front 勿打扰”牌挂在门外及按亮“请勿打扰”灯， of the door with the light of “DND” on and 并通知总机接线员不要接拨电话至客房。 tell the operator not to phone through to yo- ur room when you wish to have privacy. 轮椅 请拨 16 WHEEL CHAIR Dial 16酒店备有伤残人士专用轮椅，如需要请与房 We prepared some wheel chairs for the han-务中心联系。 dicapped; please call the Service Center if you need one. 餐 厅 及 酒 吧 紫藤苑美食街 位置：一层电话：8107九方大酒店欢迎您营业时间：7：00-凌晨：2：00 提供中、西式自助早餐，中餐和晚餐，并提供18小时客房送餐服务。 大堂吧 位置：一层 电话：8122 营业时间：8：00-凌晨：2：00 独特的九方风情，典雅别致，为您提供会友、小憩之理想去处。 九方食府 位置：副楼二层 电话：8212 营业时间：午餐11：00-14：00 晚餐17：00-21：30 装饰独特，环境雅致。特聘北京王朝食府的名厨掌勺，为您提供色、香、味、型、器齐全的湖湘菜肴，及颇负盛名的鲍、翅、燕等高档粤菜。无论大型宴会或三五知己小酌共叙，这里是您最佳选择。RESTAURANTS & BARS ZITENG YUAN FOOD STREET Location: The 1st floorTel: 8107九方大酒店欢迎您Open: 7:00 a.m-2:00 a. m We offer Chinese-style and Western-style buffet breatfast, lunch and dinner with 18 hours room Service. LOBBY BAR Location: The 1st floorTel:8122Open: 8:00 a.m-2:00 a. mOur Lobby Bar is an excellent place for you to meet your friends or have a break, with outstand-Ing Gofront-style and elegant circumstances. GOFRONT RESTAURANT Location: The 2nd floor of the added buildingTel: 8212Open: Lunch 11:00-14:00 Supper 17:00-21:30.Gofront Restaurant is uniquely decorated where you can enjoy the colorful and spicy local deli-Cacies, at the same time, you will definitely be interested in some slap-up and traditional foodssuch as: Abalone, Birds net and the shark fin. The well-knowm chef who brings you these won-derful Chinese foods is from the famous Dynasty Restaurant in Beijing. No matter you are going to hold a banquet or just want to entertain some friends,Gofront Restaurant is the best choice for you。 健 身 娱 乐 中 心 保龄中心 位置：副楼三层 电话：8313九方大酒店欢迎您 营业时间：9：00-凌晨0：00 棋牌中心 位置：三层 电话：8305 营业时间：全天24小时服务。 具备完善的房间类型和各类棋牌类设施供您选择。 健身中心 位置：三层 电话：8305 营业时间：9：00-23：00 设有全套先进的健身设备、台球、乒乓球供您选择。 美容美发中心 位置：三层 电话：8312 营业时间：9：00-凌晨0：00 配备现代化的设施及舒适优雅的环境，提供发型设计、美容护理，面部与头部按摩等专业 服务。 卡拉OK舞厅 位置：副楼三层 电话：8315 营业时间：20：30-凌晨1：30 九方会所 位置：十层 电话： 营业时间：GYN ENTERTAINMENT BOWLING CENTER Location: The 3rd floor of added building Tel: 8313九方大酒店欢迎您 Open: 9:00-0:00 We provide the perfect bowling equipments for you. CHESS & GAME Location: The 3rd floor Tel: 8305 Open: all day long All types of playrooms in which you can enjoy a wide variety of games GYMNASIUM Location: The 3rd floor Tel: 8305 Open: 9:00-23:00 All kinds of exercisers, billiards, table-tennis for you to choose HAIRDRESSING CENTER Location: The 3rd floor Tel: 8312 Open: 9:00-0:00 We provide moden equipments in confortable and neat circumstances, and professional services As hairstyle design, hairdressing, face and head massage. BALLROOM Location: The 3rd floor of added building Tel: 8315 Open: 20:30-1:30 GOFRONT CHAMBER Location: The 10th floor Tel: Open:电 话 指 南 使用说明： 阁下房间内的电话已设有国际与国内直拨电话服务。 房间与房间之间通话九方大酒店欢迎您请阁下直拨房间号码即可。 市内直拨电话 1、请阁下先拨“9”外线 2、再拨电话号码 国内长途直拨电话 1、开始时，请先拨酒店国内直拨电话编号“9”，待阁下听到拨音后再开始拨号。 2、接着拨“0”，再拨国内地区编码。 3、最后拨对方电话号码。 国际长途直拨电话 1、开始时，请先拨酒店国际直拨电话编号“9”，待阁下听到拨音后再开始拨号。 2、接着拨“00”，再拨国家编号与地区编码，最后拨对方电话。 某些国家的区域以“0”开始，请勿拨“0”（0省略） 注意事项：1、 以上服务需加服务费2、 为确保您的切身利益，避免通话完毕后还能继续收费，敬请阁下通完话后，请一定将电话挂好。3、 为了阁下之方便和咨询，所有附上中国的国家编号为“86”，株洲地区编号为“733”。4、 株洲电话局对未拨通的电话亦收取费用。5、 若需对方付款电话或信用卡付费电话必须通过酒店接线员，请拨“0”。6、 您需知的区域或国家编号，若不刊在本指南内，请阁下拨“0”与酒店接线员联系。请注意，某些区域或国家是没有国际直拨电话服务的。7、 您需知的国内区域编号，若不刊在本指南内，请阁下拨“0”与酒店接线员联系。请注意，某些国内区域是没有国内直拨电话服务的。8、 阁下若有任何咨询，请拨“0”与酒店接线员联系。TELEPHONE DIRECTORY EXPLANTION The telephone in your room is available for IDD. Simply dial the room number if you want to contact with your friends in another room.九方大酒店欢迎您 Local call1、 Dial 9.2、 Dial the number. I. d. tel. to another city in China 1、Dial 9;2、Dial 0 and the area code after you heard the dialing tone;3、 Dial the number. IDD1、 Dial 9;2、 Dial 00-the countery code-the area code after you heard the dialing tone;3、 Dial the number. ATT: Some country codes start with 0, ignore it please.(Dont t dial 0) NOTE:1、 Service charge is needed for the above services.2、 To prevent it from happening that the charge is still on after you ended the call; makesure the telephone is put in right place.3、 For you convenience, the code of China is 86 and the code of this city is 733.4、 In this city we have to pay for those unconnected calls.5、 If you want the others who you are calling to pay for the phone bill or want to use a Credit card, please dial 0 and contact with the operator.6、 Some country codes may not be in this manual, please dial 0 and ask the operator if youWant to give someone a ring there. Please pay attention that there are no IDD services inSome countries.7、 Some area codes may not be in this manual, please dial 0 and ask the operator if you want to give someone a ring there. Please pay attention thet there are no IDD services in some cities in china.8、Dial 0 and contact the operators for more details.电话指南 TELEPHONE DIRECTORY CITY城 市IDD CODEAREA CODEBEIJING北京9010GUANGZHOU广州 9020九方大酒店欢迎您SHANGHAI上海9021TIANJIN天津9022SHENYANG沈阳9024NANJING南京9025WUHAN 武汉9 027CHENGDU成都9028XIAN 西安9029CHANGSHA长沙90731CHONGQING重庆90811DALIAN大连90411FUZHOU福州90591GUILIN桂林90773GUIYANG贵阳90851HAERBIN哈尔滨90451HAIKOU海口90898HANGZHOU杭州 90571HEFEI合肥9 0551HUHEHAOTE呼和浩特90471JILIN吉林 90432JINAN济南90531KUNMING昆明9 0871LANZHOU兰州90931LASA拉萨90891NANCHANG南昌90791NANNING南宁90771QINGDAO青岛90532QINHUANGDAO秦皇岛90335SANYA三亚90899SHENZHEN深圳9075