Unit 13 申诉、抱怨与索赔、理赔(商务英语).ppt

UnitThirteenComplaint,Claimaskforacompensationfor;lodge/make/file/register/lay/raise/putinaclaimforsth.against/with/onsb.1)Wehavenochoicebuttoclaimacompensationfromyouforthedamagedgoods.2)Wehavetoaskforacompensationtocoverthelossincurredasaresultoftheinferiorqualityofthegoodsconcerned.3)Weareentitletofileaclaimagainstyoufor30%oftheinvoicevalueforourlosses.4)WearegoingtoregisteraclaimwiththeGuangzhouBranchofthePICCbytomorrow.,CommonlyUsedExpressionsandSentences(2),Expressionsaboutclaim(II):2.entertain/accept/meetaclaim;decline/rejectaclaim;1)Weapologizeforanyinconvenienceincurredandhavedecidedtoentertainyourclaimasperyourproposal.2)Inviewofourfriendlyrelations,wearereadytomeetyourclaimfortheshortweight.3)Sorrywehavetodeclineyourclaimsincetheresponsibilitylieswiththeshippingcompany.3.settle/adjustaclaim;Pleaseinformusofyourdecisiononhowtosettletheclaim.,CommonlyUsedExpressionsandSentences(3),Expressionsaboutclaim(III):4.thetimelimitforclaim;theamountofclaim;1)Yourclaimisnotacceptablebecausethedate,July31,2007,whenyouraisedit,haspassedthetimelimitforaclaimasstipulatedinthecontractNo.123.2)Thetotalamountofclaimshouldbe$14,000.,CommonlyUsedExpressionsandSentences(4),Otherexpressionsconcerningclaim(I):surveyreport;surveycharges/fee;inspectioncharges/feequalified/licensedsurveyor;1)Theclaimmustbeaccompaniedbyasurveyreportforsellersreference.2)WemustfileaclaimamountingtoUS$800plusinspectioncharges/fee.3)Wehaveinvitedthelocallicensed/qualifiedsurveyorstochecktheconsignmentwiththepresenceoftheshippingcompanysrepresentative.,CommonlyUsedExpressionsandSentences(5),Otherexpressionsconcerningclaim(II):2.shortdelivery;shortweight/shortageinweight;inferiorquality;improperpacking;Wewouldliketolodgeaclaimagainstthesellerforshortdeliveryoftheconsignment.YourshipmentofourNo.298hasbeenfoundshortweightby1,000kg.Wehavetoaskforacompensationforthelossasaresultoftheinferiorqualityofthegoods.Weinsistthatyoucompensatethesumofourlosseswhichwereduetoyourimproperpacking.,CommonlyUsedExpressionsandSentences(6),Otherexpressionsconcerningclaim(III):3.discrepancybetweenAThereisadiscrepancybetweenthepackinglistofcaseNo.53andyourinvoice.Aftergoingintothematter,thesurveyorsfindthatthedamagewascausedbyinferiorquality.Thegoodsyouareclaimingdamagedwereinperfectconditionwhentheylefttheloadingport.Caseswerefoundbadlydamaged.Thiswasapparentlyattributabletopoorpa