商务英语听说教程

商务英语听说教程 Unit 3 Part 1 Practical Listening & Speaking B Functional listening Task two (P27) F: Good morning, Continental Hotel. How may I help you? M: Good morning. Id like to book some aommodation for five nights from July 3 to 7. F: From July 3 to 7. Just one moment, sir. There arent many vacancies left because of the trade fair. What kind of rooms would you like? M: Id like to book three double rooms all on the same floor. F: Yes, youre very lucky. There are only three double rooms left, but they are on different floors. M: Thats OK. Whats the daily rate? F: Double rooms are RMB 900 per night. M: What are they like? F: All the rooms are overlooking the city. They are balconies and bathrooms. M: OK. Do you have a conference room I can reserve for July 5? F: We have a nice quiet room that can take 3 people. Would that be suitable? M: That would be fine. F: Can I have your telephone number? M: Yes, its 46792345. B Business culture (P31) 1、aeptable 2、target 3、prefer 4、achieved 5、simply 6、misunderstandings 7、business 8、shocked 9、dishes 10、shocking 11、home-cooked 12、wine 13、attending Part 3 Listening Practice A Listening focus Task one (P34) 1、directionsnorthsoutheastwest 2、The Atlantic OceanThe Pacific Oceanon the east coast 3、westthe cinemanorthwestthe cinemasouththe hotelnortheastthe shopping centereast the shopping center Task one (P35) B A C D G H F E L K I J B Dictation Task one (P37) 1、inclined2、outweigh3、pliment4、Im so glad you liked it5、distinctive6、take pride7、modesty8、three refusals Task two (P37) 1、 Id like to book a hotel room for five nights. 2、 Modesty taken to extreme is arrogance. 3、 Kunlun Hotel is within walking distance to the Grand Theater. 4、 Id like to reserve a single room with a bath for a client for two days. 5、 Ill book the room now and call you back later to confirm. Conversation 1 (P37) F: Room Reservations. Can I help you? M: Yes, Id like to book a single room with a bath for a client from the afternoon of October 4 to the morning of October 10. F: Yes, we do have a single room available for those dates. M: Whats the rate, please? F: The current rate is $50 per night. M: What services e with that? F: For $50 youll have a radio, a color television, a telephone and a major international newspaper delivered to your room every day. M: Is there a discount rate for conference delegates? F: Yes, there is. I think its 10%, but I can check that for you. M: OK, do you mind if I book it provisionally for now and Ill call you back later to confirm? I just need to check one or two details. By the way, Id like a quiet room away from the street if thats possible. F: Thats fine, sir. Can I help you with anything else? M: No, thats all for now. Thank you and goodbye. F: Goodbye. Conversation 2 (P38) Tony: Hello, Shanghai Holidays. Can I help you? Customer: Yes, I took a brochure yesterday and now Id like to book a holiday please. Tony: OK, which holiday are you interested in? Customer: The one on page 43. Can you tell me how much this holiday cost, please? Tony: Yes, sir. It costs 858 dollars. Customer: Thats expensive. How long does it take? Tony: That package takes two weeks. Customer: And when does it begin? Tony: It begins in September. And now that one is on special offer. You can get 10 percent discount. Customer: Good. How can I book it? Tony: You need to fill in the booking form. We need your full address and a deposit of 20 percent. You can pay by cash or credit card. We then need to receive the balance at least ten days before the holiday begins. Customer: OK, I know. Thank you very much. Tony: My pleasure. D Passage My name is David Anderson. Im the Operations Manager of the Shang Ri-La Hotel in Shanghai. Im responsible for the day to day running of the hotel. So the manager of each department, reports to me. Its my role to set them objectives and to ensure certain standards are maintained at all times. Also, as the Operations Manager, I have direct responsibility for the reservations department in the hotel, which is the most, in terms of profit and revenue, important department in the hotel. Its where we make 60% of our revenue in the hotel. People can book hotels in a number of ways, including the most convenient way- the Inter, which is being more and more important for hotel bookings. We have to be aware of it because its a different method guests can use to book rooms. So, we have to make sure we are offering the right rates, at the right time and in simple English, so that everyone around the world can understand, as now it is not just travel agents aessing the hotel information, its somebody sitting at home. Unit 6 Part 1 Practical Listening & Speaking B Functional listening Task two (P72) Sam: Thank you for showing me around the showroom. Peg: Youre wele. Shall we have a look at the catalogue? Which products are you interested in? Sam: Could you turn to page 3? Im interested in these three chair models. Id like 50 units for each model. Peg: Let me write down the product numbers. What about the brochure stands on page 5? How many would you like? Sam: OK. I would like 20 budget ones and 30 luxury ones. Peg: Ive noted them down. OK, lets e to the workstations on Page 7. These are the models youve just seen in the showroom. Sam: Yes, they look attractive. Peg: Could I remend BX123 to you? Though its a bit more expensive than other models, its style is perfect for your office. Sam: OK, Id like to have 10 units of BX123. Peg: Is there anything else? Sam: No, thats all for the moment. When could you give us a quotation for these products? Peg: We can send you a quotation by January 4th. Sam: Thats great. Thank you for your help. Peg: My pleasure. Part 3 Listening Practice A Listening focus Task one (P77) 1、 When you see the sign, you cant turn left. 2、 Its a regulatory sign for stop. 3、 Its a no through sign. 4、 Its a sign which means there is a roundabout ahead. 5、 Its a no entry sign. 6、 Its a stop ahead sign. 7、 The sign indicates the maximum speed allowed by law on a particular piece of road. 8、 The sign tells you that there is a cycle route ahead. 9、 Its a school crossing sign. 10、 When you see the sign you cant stop, you must go straight. B Dictation Task one (P79) 1、customers 2、Its important to understand your product from the customers point of view. 3、specific buyer 4、target audience 5、the benefits 6、be added 7、determine 8、The list will be used in positioning the product. Task two (P80) 1、In your e-store, always include searchable keyboards in product description. 2、When describing your product, remember the three Cs: pelling, concise, and correct. 3、Your description should not merely be a bland specification of your product. 4、It should be defined in terms of what exactly you are providing your customers. 5、Look at your description carefully and ask if it is tempting enough. C Conversations Conversation 1(P80) M: Good afternoon, Madam. What can I do for you? F: Im interested in buying a car. M: Do you have any preference? F: Not really. But I think it should be energy saving. M: How about the Mini over there between the Lancia and Volvo? It costs $2830 and is cheap to run: it does 38 miles per gallon. Or theres the Citroen, behind the Mini. Its even cheaper to run: it does 45 miles per gallon and costs only $2070. It is not very fast though, it only does 69 miles per hour. F: Im afraid the Mini and the Citroen are too small. Ive got three children. Isnt there anything bigger? M: Well, theres the Toyota over there, to the left of Peugeot. Its very fortable and cheap to run too, costing $3040. It does only 36 miles per gallon and it also has a built-in radio. F: Well, Ill consider that. And what color are you offering? I dont like blazing red. M: Oh, yes. We also have intense black and rainforest green for this model. F: Um, I think Id like to see the black one. Conversation 2(P81) F: Our pany is a professional manufacturer of craft candles, which are popular among many clients abroad. We produce three main series and more than 300 varieties. M: Can I have a look at your catalogue? F: Sure. This is it. These are the most popular candles today: aromatherapy candles and ice-cream candles. M: I see. They are lovely. F: First, let me explain the aromatherapy candles. They are made of transparent jelly, which lifelike fruit in it. The aroma can be customized to your order. We also have detailed specifications on this page. M: Um, burning approximately 25 hours F: Yes, long enough for several romantic oasions, right? M: Good. Whats the minimum order? F: 1000 pieces, and its the same with all the other models. You may look at some other models below. M: Well, the ice-cream candles look exactly like real ice-creams. F: Right, they are a kind of gel candles. Light them after a long day and you will feel relaxed and totally renewed with energy. They light 80 hours, even longer than aromatherapy candles. M: Thats impressive. How long is the ship date? F: Ten days. Our clients are mainly from Europe, North America and Southeast Asia. Weve suessfully maintained a long-term partnership with all of them. D Passage (P82) When two people are talking to each other, they tend to stand a specific distance apart. Each person has an invisible boundary around their body into which other people may not e. If someone pierces this boundary, they will feel unfortable and move away to increase the distance between them. This personal distance is not due to body odor or bad breath, but because closeness leads a sense of intimacy that is at odds with their relationship to the other individual. Interestingly, the average personal distance varies from culture to culture. Americans tend to require more personal space than people in other cultures. So if you try to get too close to an American during your conversation, he or she will feel that you are “in their face” and will try to back away. Try to be aware of this, so if the person to whom you are speaking backs away a little, dont try to close the gap. Also, try to avoid physical contact while you are speaking, since this may also lead to disfort. Touching is a bit too intimate for casual acquaintances. So dont put your arm around their shoulder, touch their face, or hold their hand. Unit 1 Part 1 Practical Listening & Speaking B Functional listening Task two (P3) Ivy: Could I speak to Guy Dobson, please? Guy: Guy Dobson speaking. How may I help you? Ivy: This is Ivy Marten from BMQ. I read your catalogue. Could I ask you a few questions about Model 679? Guy: Certainly. What would you like to know? Ivy: Is it your latest model? And how much does it cost? Guy: Yes, it is. The retail price is RMB 2,015. Ivy: Ok. If we buy 50 machines, what is your largest discount? Guy: We could offer you a 20% discount. Ivy: Ok. Can you supply from stock? Guy: Yes, I think so. Ivy: How fast can you deliver the goods to us? Guy: We can deliver the goods to your pany within one week. Ivy: How long is your warranty period? Guy: Our warranty period is three years. Ivy: do you provide on-site maintenance service? Guy: Yes. Our engineers can arrive at your pany within 24 hours after you call. Ivy: Do you have a 7-day money-back guarantee? Guy: Sorry. I am afraid we dont have the guarantee, but we can let you try using our sample for one week. Part 3 Listening Practice B Dictation Task two (P9) 1、 2、 3、 4、 5、 Anne is on the line. She wants to talk to you. Do you know what time I can reach him? If you leave your name and number, Ill have Mr. Chen call you back as soon as possible? Please hold on a second, and Ill put you through. There is nobody here by that name. Conversation 1 (P10) Michelle: Hello, youve reached the marketing department. How can I help you? Robert: Yes, can I speak to Hey Wilson, please? Michelle: Im afraid hes at a meeting at the moment. Can I help? Robert: No, I need to talk to Hey Wilson, I think. What time will he out of the meeting? Michelle: In about an hour. Can you call back later? Robert: Ok, Ill do that. Michelle: Can I take a message? Robert: That would be nice. Could you tell him that Robert Andrews called and that Im in the office all day if he could call me back? Michelle: Can I take your number, please? Robert: Yes, it is 53820986. Michelle: 53820986.Ok. Ill make sure he gets the message. Robert: Thanks very much for your help. Goodbye. Michelle: My pleasure. Goodbye. Conversation 2 (P10) Jack: I have just received your new catalogue. Im interested in a couple of items in it and Im wondering if we can get a sample of one of your products. Dorothy: No problem. But theres a charge for the sample and the shipping cost. Jack: Ok, what if we place an order? Do we still have to pay the sample charge? Dorothy: Well, which item do you have in mind? Jack: Were particularly interested in your new ZX-07 sound card, shown on page six of your catalogue. Dorothy: For that item, you ne