培训师的培训(英文版).ppt

Train-the-Trainer,T3-010,HowToUseThisCourseware,Toviewthiscourseonline:InternetExplorer:Ascrollbarisprovidedfornavigation.Donotusethebackbuttoninthebrowseroritwilltakeyoubacktothestartofthecourse.Tobestviewthecourse,right-clickthefirstslideandchooseFullScreen.Netscape:ThecoursewillopenupinPowerPoint.ChooseViewSlideShoworpressF5tostartthecourse.ToviewtheSpeakerNotes:Right-clicktheslideandchooseSpeakerNotes.ToaccesstheTableofContents:ClickthebuttontoreturntotheTableofContents.,ChangeRecord,CourseMissionStatement,Thiscourseprovidesanoverviewofconceptsencounteredwithinatrainingenvironmentandinstructsthetraineeontechniquesandskillsrequiredforbeinganeffectivetrainerandfacilitatorwithintheclassroom.,TerminalObjectives,Atthecompletionofthiscourse,thetraineewillbeableto:Identifyanddescribealearningprocess,learningstyles,andlearnercharacteristicsIdentifyandapplyappropriatetrainingstylesforthetrainingenvironmentApplyappropriatepresentationskillstoensureeffectivecommunicationandsuccessfultrainingdeliveryDevelopfacilitationskillstomonitortraineesparticipation,obtainfeedback,andimproveperformanceintheclassroomIdentifyandapplythetechniquesprovidedinmanagingtheclassroom,TableofContents,IntroductiontoTrain-theTrainerLesson1:LearningStylesLesson2:TrainersoriginalityisbestGetyourtimingrightBespontaneous-takeadvantageofthemoment,Lesson3Concept:TheEnd,SummarizethekeypointstheobjectivesMakeyourfinalclosingstatementinsuchawaythatyourmessageisdrivenhome.,Lesson3:EnablingObjective3.2,Knowledge:Describetheelementsforasuccessfulpresentation.Skill:Applytheelementsforasuccessfulpresentationwhendeliveringatrainingclass.,Lesson3Concept:SuccessfulPresentations,YouunderstandtheneedsofyourtraineesYouknowyoursubjectYouhaveplannedyourpresentationYouhaverehearsedproperlyYouareconfidentinmannerandstyleYouhaveeffectiveclassroommanagementskills,Lesson3Concept:ElementsforSuccess,Timemanagement,Practice,Motivation,Classclimate,Lesson3Concept:Timing,StartontimeBeconsistentwithtimingTrackcontentperiodicallyDevelopcontingencyplaniftheclassisrunningearlyorbehindBeflexible,butpragmatic,Lesson3Concept:ClassroomClimate,FirstimpressionscountHavecourseclearlyidentifiedHaveyournameprominentlydisplayedUsetraineesnamesRefertotraineesideasandexamplesMaintaineyecontactThankthemforattentionandparticipation,Lesson3Concept:Motivation,BepositiveSetrealisticgoalsExampleenthusiasticbehaviorPracticemakes“perfect”,Lesson3Concept:Practice,PRACTICE,PRACTICE,PRACTICEDonotbetooformalAnticipateproblemsandhavesolutionsRelax,Lesson3Concept:MakingTrainingStick,AuditoryVisualKinesthetic,Lesson3:Review,ReviewQuestion1:Whataresomeofthebasicconsiderationswhenpreparingforacourse?ReviewQuestion2:Whichpresentationapproachassuresthatthetraineewillretainthemostinformationfromalearningexperience?ReviewQuestion3:Themostimportantandessentialaspectwhenpreparingtopresentacourseisto?,Lesson4:FacilitationSkills,Lesson4:Objectives,TerminalObjective:Developfacilitationskillstomonitortraineesparticipation,obtainfeedback,andimproveperformanceintheclassroom.ListthecommonfacilitationskillsandtheircharacteristicsDescribethecommonfacilitationsituations,Lesson4:EnablingObjective4.1,Knowledge:Listthefourcommonfacilitationskillsandtheircharacteristics.,Lesson4Concept:SkillTypes,AttendingObservingListeningQuestioning,Lesson4Concept:Attending,Presentyourselfinamannerthatshowsyourinterestsinthetopicandthetrainees.BuildrapportCommunicatetraineevalueNotenon-verbalbehaviors,Lesson4Concept:Observing,Thisskillhelpsyouassesshowwellthetrainingisbeingreceived.ObservetheirbodylanguageEvaluateandmaketheinferenceAdjustappropriately,Lesson4Concept:Listening,Thisskillprovidesyoutheopportunitytoverifythetraineesunderstandingofthecontent.Listeningalsoprovidesyouthewiththefeedbackonhowthetrainingisbeingreceived.ListenfirstforcontentandmeaningParaphraseifnecessaryforclarificationObserveandusenon-verbalcuesObserveanduseverbalcuesLetthemfinish,Lesson4Concept:Questions,Questionshelpsyoudetermine:WhatthetraineesalreadyknowHowthetrainingisbeingreceivedEnablethetraineestoassesstheirlevelofunderstandingThreeskillsassociatedwithquestionsare:AskingquestionsHandlingtraineeanswerstoquestionsRespondingtotraineequestions,Lesson4Concept:Questions,Openvs.ClosedOpenquestionsarephrasedforaresponsethatmightfacilitatediscussion.Classcontrolsanswers.Closedquestionsarephrasedforaspecificanswer.Thetrainercontrolsanswer.Overheadvs.DirectOverheadquestionsareaskedtotheclassasawhole.Directquestionsareaskedforparticipationorexpertopinion.,Lesson4Concept:QuestioningTips,ShouldbedevelopedwhendevelopingyourcontentShouldbebriefShouldbeatvariousdifficultylevelsShouldseektoinvolvealltraineesShouldalwaysrestateandpointoutpositivesfromresponses,Lesson4Concept:HandlingAnswers,UsepositivereinforcementforcorrectanswerAcknowledgetheeffort.Usepositiveorneutralacknowledgementforanincorrectanswer.Respondinafashionthatmaintainscontinuityandpace,Lesson4Concept:RespondingtoQuestions,ProvidetheanswerRedirectthequestionDeferthequestionREMEMBERThewayyouhandlethequestionandanswerprocessinitiallysetsthetoneandtheenvironmentforcollaborativelearning.,Lesson4Concept:ManagingDiscussions,Discussionisanexchangeofopinionsandfeelings.Listeningistwo-thirdsofadiscussion.Opinionsareneitherrightnorwrong.Everyonemaycontribute.Apre-determinedobjectivemustbeset.,Lesson4:EnablingObject4.2,Knowledge:Describefourcommonfacilitationsituationsencounteredwithinatrainingenvironmentandhowtomanagethem.,Lesson4Concept:Whento.,Commonfacilitationscenarioscaninclude:EnlistingparticipationandmotivatingGuidingandrewardingdesiredperformanceCorrectingerrorsormisunderstandingsResolvingissues,Lesson4Concept:Participation,Variouslevelsoftraineeparticipationcanbeexpected.Keyintheprocessistheabilityoftheinstructortoidentifytraineesthatneedsupportandmotivationtomeettheobjectivesofthecourse.,Lesson4Concept:Guiding,Thelearningenvironmentprovidestheopportunitytoobtainthedesiredperformancebythetrainee.Guidingthe“willing”or“confused”motivatesandrewardsallparticipants.,Lesson4Concept:MisunderstandingsorErrors,Teach:WhenthetraineedoesnothavetheknowledgetorespondorexecuteCoach:WhenthetraineehastheknowledgebutishavingdifficultyapplyingtheknowledgeCounsel:Whenthetraineehastheknowledgeandknowstheyhavemadeanerror,Lesson4Concept:IssueResolution,Observebodylanguage,facialexpression,eyecontact,andvocalexpressionDecideifthesituationwarrantsactionDetermineappropriateactionTakeactionandfollow-through,Lesson4:Review,ReviewQuestion1:Listthefourfacilitationskilltypes.ReviewQuestion2:Whatthreeconditionscanbedeterminedbyusingquestions?ReviewQuestion3:Listthecommonfacilitationscenarios.,Lesson5:ClassroomManagement,Lesson5:Objectives,TerminalObjective:Identifyandapplythetechniquesprovidedinpreparingandmanagingtheclassroom.ListandpreparethesupportrequirementsfortrainingDevelopyourstrategyforconductingtrainingandmanagingthetraineesPreparerequiredvisualaids,Lesson5:EnablingObjective5.1,Knowledge:Prepareandlistthelogisticalsupportrequirementsfortraining.,Lesson5Concept:“BePrepared”,Useofachecklistassuresthatyoursupportrequirementsareinplace.Itemstoconsiderinclude:Siteinfrastructure(rooms,seating,location,etc.)TraineeinformationCoursematerialTrainingaidsavailableandwork(e.g.,computers,audiovisual,flipchart,markers,pointers,namecards,pens,notepaper)Contactinformation(trainersandtrainees)Contactsforsiteandsystemproblems,Lesson5Concept:Contingencies,Bepreparedfortheunexpectedwithcontingenciesthataddressissueslike:IfthePCsfailbeforeorduringtheclassIfthelogonsdonotworkIftheSAPR/3trainingsystemisuncooperativeIfhardcopiesarenotavailableIfyourtraineesareanoshow,Lesson5:EnablingObjective5.2,Knowledge:Developyourstrategyforconductingtrainingandmanagingthetrainees.,Lesson5Concept:BeforeBeginning,Rehearseyourtiming,pace,process,andproceduresArriveearlytopreparetheroomCheckandadjustroomtemperatureandlightingDistributecoursematerial,pencils,etc.TestaudiovisualequipmentandothertrainingaidsVerifythatallPCsareworkingproperlyCheckInternetaccessonthePCsCheckSAPR/3access,Lesson5Concept:StartingOut,IntroduceyourselfandyourbackgroundIntroducethecourseHavetraineesintroducethemselvesandtheirbackgroundChecktheattendancelist/fillinattendancesheetsReviewthe“house“rulesExplainthecourseagendaStartyourtrainingonschedule,Lesson5Concept:Delivery,IntroducetopicRecognizein-classresourcesCoverobjectivesEstablishimportanceandrelevanceInstructwithconciseinformationUseexamplesanddemonstrateFacilitateexercisesAnswerquestionshonestlyDeferchallengingquestionstothe“parkinglot”Providefeedbackoftenandwhenappropriate,KNOWLEDGE,Lesson5Concept:“TheEnd”,Summarizethekeypoints/objectivesAssurecapabilitiesinconductingtransactionsGivefollowupassistanceifneededShutdownallAVequipmentCompletethefeedbackforms,Lesson5Concept:ChallengingTrainees,Managingthetrainingenvironmentmayrequirehandlingthechallengingtrainee.Bepreparedforthe:Know-it-allCombativeCondescendingQuestionerEmotionalQuietmouseChronicallylateConversationalist,Exercise5.1a:HandlingChallenges,Usethebehaviorofthepreviousslideasexamples,discusstheapproachesyouwouldtaketohandlethesechallengingtrainees.Shareyourthoughtswiththeclass.,Lesson5:EnablingObjective5.3,Knowledge:Identifyandpreparethevisualaidsrequiredforthetrainingsession.,Lesson5Concept:AVEquipment,UsingvisualaidsBefamiliarwiththetechnology(e.g.,computers,orin-focusprojectors,etc.)PointtovisualFaceaudienceSpeaktotopic,donotreadverbatimDimlightsasneeded,Lesson5Concept:ChartsandBoards,Useflipcharts/greaseboards:TocaptureclassspecificinformationTocapturequestionstobeansweredRememberto:UnderlineandhighlightkeypointsPrintclearlyAvoidbottomofpageUsecolorsifpossible,Lesson5:Review,ReviewQuestion1:Listtwoitemsforconsiderationbeforeyoubegintraining.ReviewQuestion2:Listthreeitemsforconsiderationduringyoutrainingdelivery.ReviewQuestion3:Describetwochallengingtraineetypesandhowyouwouldmanagethesituation.,CourseReview:,Theultimateobjectiveinthetrainingenvironmentistochangethelearnerbehaviorbygainingknowledgeandskillstodothejob.Therearevariouslearningstylesinatrainingenvironment.Thus,onetaskofatraineristoprovideavarietyofapproachesinordertoreachthewidestpossibleaudienceofstyles.Learnercharacteristicsinclude:ReservoirofexperienceReadinesstolearnLearningorientationSelf-conceptAbilitytolearn,Cour