商务礼仪对商务谈判的影响

毕业论文写作课程论文姓名：俞利英 班级：N08商务英语方向3班 学号：1 分数： The Effection of the Business Etiquette in the Business NegotiationsAbstractThe negotiations on both sides have good business etiquette is an indispensable quality of business activities is the basic guarantee for success. In the course of business negotiation business etiquette is very important. In this paper, from business etiquette in society, the importance of business etiquette in the negotiations described the role, as well as in the negotiations on how to enhance the learning business etiquette, thereby contributing to the success of the negotiationsKey words: business etiquette; business negotiation;good image1 introductionLike all etiquette, business etiquette is a group of recommended behaviors for particular situations that occur at work. Business etiquette is designed to cover every aspect of a persons professional life, from job interviews to management techniques. In general, business etiquette encourages workers to treat each other with respect and courtesy by suggesting the best way to behave in different situations.2 The Importance of Business Etiquette.2.1 Types of Business Etiquette There are several different types of business etiquette that are useful to know. Interview etiquette covers the appropriate way to behave during an interview, including dressing appropriately, making eye contact and sending a thank-you note. Business dinner interview covers the appropriate way to behave when youre eating with someone in a business situation, including who should pay and how to manage conversation while eating. Work etiquette covers everyday situations that arise in business, such as working with other people and answering the telephone. Managerial etiquette gives guidelines for managing employees who report to you, including dealing with problems and overseeing meetings2.2 Good Business Etiquettes - Recipe to Success2.2.1The Importance of Good EtiquettesIt is very important to practice good manners and etiquettes in order to succeed in your business, be liked by people and maintain good relationships with clients, customers and employees.When you do not practice good etiquette intentionally or unintentionally, you are bound to face lot of obstacles on the path to success. But if a person is generally considerate and attentive to the needs of those who work for him/her by following the basic rules of etiquette, he/she will definitely be successful in any venture.2.2.2Business etiquette is Essential to the Success of BusinessFor any business to be a success, business etiquette is essential. It oils the machinery of business and keeps it running smoothly. It is disarming. Not a few observers insist they have witnessed its practical demonstration. For instance, Gordon Barrett, a Lagos-based management company, struck the right cord recently in a business etiquette workshop in Lagos. The workshop exposed participants to the rudiments of basic courtesy in business, and practical business etiquette to use in building and maintaining relationships with co-workers or subordinates, as well as with individuals who have disabilities. 2.2.3Examples of Business Etiquette in JobsBusiness etiquette was defined as the conduct or procedures that are generally acceptable in the workplace; a set of unspoken expectations people meet or find when they meet with you. The workshop stressed that when you do not use manners and common courtesies when dealing with people it shows lack of consideration or professionalism. Etiquette and professionalism go hand-in-hand. Knowing peoples names, knowing what to wear on dress down day in the office, knowing what humour is appropriate with co-workers or customers, and handling a person that comes on too strong. If you do not use the expected common courtesies in business, people will start to pass judgements about you that can be damaging. How? Employees will feel unappreciated and may become cynical and distrustful; you wouldnt be trusted by your managers, employees and peers, customers may even feel slighted or make constant complaints, and you may be left out of committees, meetings, or social functions. Some commentaries will help to explain these. For example, in an office where superiors are fond of calling junior staff foul names or use abusive languages whenever they felt like it, may not bring out the best in the staff but is even worse when it concerns customers. In addition, participants were advised on how to deal with feelings of powerlessness and helplessness, by tackling what they can control and explore other alternatives, like examining high performing leaders in their industry, monitor journals, magazines and newspapers related to their businesses. Other solutions proffered include exploring trends that affect organisations, identifying current abilities that will be needed for future success, brainstorming the consequences of not changing, asking what worst thing that can happen if nothing changes, and arranging for benchmarking visits to competitors. Another solution is the need to build resilience, which has to do with increasing self-awareness, taking ownership, expecting the best, and communication. There were also issues of continuous learning, formation of alliances and strengthening relationship with the boss by aligning with his values, goals, image and vision, and being solution-focused when relating with him. 2.2.4Patience Is the Important Business EtiquetePatience According to Wikipedia, patience is the state of endurance under difficult circumstances, which can mean persevering in the face of delay or provocation without acting (annoyance/anger) in a negative way; or exhibiting forbearance when under strain, especially when faced with longer-term difficulties. It refers to the character trait of being steadfast. The Gordon Barrett workshop asked the question: How do you put on your best game and act patient when you are not feeling that way? It explains that lack of patience is usually an issue of time, that is, you feel as if other demands are more pressing, such as “someone is taking too long at something you feel can be done more efficiently by you.” It advised that you fake it until you make it. How? By reminding yourself that work keeps and will be waiting for you when you are done; if you have a meeting to attend or pressing deadline, tell the person you are rushed and offer to help later or refer him to someone else who can help immediately. Ask yourself what is the worst that can happen if you have to wait a few extra minutes; do not be self-centred; do not act rushed, even if you feel that way, stay calm and do not complain. First impression The workshop stressed that first impression matters a lot. It explained that everything you do and say not only affect you, but the organisation as well, and went on to recommend that you make your first word count; be positive, use the persons name, and send a thanks message. More importantly, it pointed out that you can sabotage a good first impression with careless language, lazy expressions, gum chewing, throat clearing, and inappropriate touching3 Basic Business Etiquette Tips31 Avoid Improper Cell Phone UsageOne of the most prevalent etiquette problems in the modern business world is related to cell phone usage. Too frequently, people breach proper business etiquette by leaving their telephones on during meetings; taking calls while in the middle of conversations with clients, co-workers, and even supervisors; carrying on loud cell phone conversations while in office building elevators; and using cell phones in additional inappropriate situations. With the widespread adoption of cell phone usage, many people have lost sight of the fact that the person who is in front of you at a given point in time deserves your full attention. Ignoring or postponing the person who is with you to take a call from someone else is rude, and conveys a general lack of respect. Its also disrespectful and inappropriate to inflict your telephone conversations on other people. If you want to make a positive impression, you should limit your cell phone conversations to times and places where they are not disruptive or intrusive to others. 32 Wear Appropriate AttireDressing in a manner appropriate for your company, position, and activities is essential at all times. As a professional, the image you convey sends a message to others about you and the organization you represent. When you dress in an appropriate manner, people are likely to form positive impressions about your abilities and the professionalism of the organization you represent. If your image is less than professional, however, people will assume the same is true about your abilities and actions. 3.3Be On Time Punctuality is an important component of business etiquette. Developing a pattern of being late or getting in the habit of keeping people waiting sends a very unprofessional message. Individuals who have the habit and reputation for punctuality tend to be viewed much more favorably by colleagues, customers, and clients than those who have problems with timeliness. 3.4Watch Your Language If you want people to view you as a professional, its important to conduct yourself as a professional at all times. You should avoid using any form of profanity or swearing in business settings or when you are in the company of business associates in other environments. Its also vital to avoid telling off-color jokes of any type. Making inappropriate remarks or using language that is not appropriate in a professional environment sends a negative message about your judgment and professionalism. 3.5Use a Proper Telephone Greeting While there isnt one right way to answer your office or cell phone, there are certainly number of wrong ways to greet callers. When you answer the telephone, its important to remember that the words you use and the attitude your tone of voice conveys can be the first impression you make on a new contact. Sound professional, positive, and sincere when you answer the phone. Greet the caller, state the name of your company, follow with your name, and conclude by offering to help the caller. 3.6Develop a Professional Handshake In the business world, people often form initial impressions of other people based on their handshake. When you meet a new person, or greet a business associate in a formal setting, its advisable to extend your hand and offer a firm handshake. 3.7Actions Speak Louder Than Words Dont lose sight of the fact that the way you conduct yourself is the foundation on which other people form their opinions of you. You can claim to be committed to customer service, but if you dont behave in a manner that conveys respect to your customers, you will not be seen as an effective service provider. You can tell your boss that youre ready for a promotion, but if you dont dress and act the part, youll never be viewed as management material. The way you behave sends a much st