Lecture 9 英文投诉信

,Chapter9英文投诉信,如何写投诉信HowtoWriteaLetterofComplaint在人们的生活中经常会发生一些事情，比如消费利益受损、正常生活和工作受到干扰等等令人伤脑筋的事情，有时写封投诉信不失为一个解决的办法。投诉信通常包括以下几个方面的内容：说明投诉的原因并表示遗憾；实事求是地阐述问题发生的经过，切记不要夸大其词；指出问题引起的后果；提出批评及处理的意见或敦促对方采取措施或者提出所希望的赔偿以及补救方式。,写作三步走：说明投诉问题-描述具体情况-期待解决方案Tips:写投诉信时语气要冷静、郑重、克制，不必过于礼貌。但也要就事论事，不能进行人身攻击。同时，在描述问题时尽量采用被动句式，使描述更加客观合理。,写作攻略投诉信除了信的格式之外，书信的内容尤为重要，主要包括投诉的内容和投诉者的要求两部分，此外书信的语气要有理有节。1)投诉的内容、反映的问题要实事求是，一目了然，不能含糊不清，也不要因为气愤或怀有不正当目的，随便夸大事实或缩小事实，给解决问题带来困难。2)最后写明投诉者的意见，这部分内容要合情合理，不可无理取闹、刁难别人；引用有关规定要准确，不要断章取义，同时要尽可能提出准确的证据。3）书信语气要有理有节，不能因为心中的不满情绪而语气生硬、失礼，要记住收信者往往是监督管理者，不是当事人。写投诉信时要客气，但语气要坚定,主体段落：写明投诉的原因、问题的经过及产生的后果。可以说具体的理由，也可以说问题的具体体现方式。结尾段：提出解决方案，不需展开。这段应体现书信的礼貌原则，可以用类似“如果你能，我将十分感激”这样的表达方式。还要注意做到公平、公正。,必背模版句型Oneannoyingaspectofyourserviceis你们的服务项目中一个令人不满的地方是Ihavebeenpleasedwithyourservicesforyears，butnowIfeelverydisappointed.多年来我一直很满意你们的服务，但现在我非常失望。Iwouldliketodrawyourattentiontotheproblem/fault我想让您知道这个问题/错误IamwritingtoinformyouthatIfindunsatisfactory.我写信是为了告诉你我发现令人非常不满意。Itwouldbehighlyappreciatedifyoucould如果你能我将万分感谢。Itrustyouwilltakemycomplaintsseriouslyand我相信你会认真对待我的投诉，并且,Ihopeyouwillgivedueattentiontothismatter.希望对此事你能给予足够的重视。Iwouldliketogetthismattersettledbytheendofthismonth.我希望能在月底解决这事。Icouldnotbemoresatisfiedifyoucankindly如果你能我将会非常满意。Iwouldappreciateitverymuchifyoucould如果你能我将非常感谢。,必背经典范文范文之一Directions:Supposethatyouorderedarefrigeratorbutlaterfoundaworryingproblem.Writealetterofcomplainttodescribethematterandrequiresettlement,Donotsignyourownnameattheendofyourletter,using“LiMing”instead.Oct.5th,2008DearSir,Iamhappythattherefrigeratorweorderedlastweekhasarrivedontime.Butitisagreatpitythatwefindthereissomethingwrongwiththerefrigerationfacilities.,Afterweuseditforseveraldays.wefoundthatfoodstoredintherefrigeratingcompartmentturnedbadquickly.Whenwefinallydecidedtotakethetemperatureinit,weweresurprisedtofinditwasaround15,farfromthestandardtemperturerangefrom0to9.Thisproblemhasaffectedournormallife.Wouldyoupleaseletmeknowwhetherornotyoucansendarepairmanassoonaspossible?Ihopethatmyproblemwillgetyourkindconsideration.Yoursfaithfully,LiMing,点评这封投诉信可以说写得非常好，结构很清晰，第一段首先肯定对方按时送货上门的做法，随后简述冰箱出了问题。第二段说明具体问题，第三段提出要求。范文之二Oct.5th,2008DearMr.Chang,OnSeptember10,ourorderfor280womenscottonsweaterswasdulyreceived,butweregrettosaythat40cottonsweatersinwhitecolorwereseriouslysoiled.,Wehadthecaseinvestigatedimmediately,andtheresultshowsthedamagewasduetoimproperpacking,forwhichthesuppliersaredefinitelyresponsible.Needlesstosay,wehavesufferedagreatlossfromthis,aswecannotsellthesweatersinthisconditiontoourcustomers.Weaskyoutoconductinvestigationatyourendandreplytous.Sincerelyyours,LiMing,考研英语投诉信经典范文举例及点评范文之一Directions:Supposethatyouorderedarefrigeratorbutlaterfoundaworryingproblem.Writealetterofcomplainttodescribethematterandrequiresettlement,Donotsignyourownnameattheendofyourletter,using“LiMing”instead.,DearSir,Iamhappythattherefrigeratorweorderedlastweekhasarrivedontime.Butitisagreatpitythatwefindthereissomethingwrongwiththerefrigerationfacilities.Afterweuseditforseveraldays.wefoundthatfoodstoredintherefrigeratingcompartmentturnedbadquickly.Whenwefinallydecidedtotakethetemperatureinit,weweresurprisedtofinditwasaround15,farfromthestandardtemperturerangefrom0to9.Thisproblemhasaffectedournormallife.Wouldyoupleaseletmeknowwhetherornotyoucansendarepairmanassoonaspossible?Ihopethatmyproblemwillgetyourkindconsideration.Yoursfaithfully,LiMing,文章点评这封投诉信可以说写得非常好，结构很清晰，第一段首先肯定对方按时送货上门的做法，随后简述冰箱出了问题。第二段说明具体问题，第三段提出要求。范文之二DearSir:WithreferencetoourorderNo.W98,the120computersetssuppliestotheaboveorderweredeliveredthedaybeforeyesterday,butweregretthat20setswerebadlydamaged.,Thepackagescontainingthecomputersetsappearedtobeingoodconditionandweacceptedandsignedforthemwithoutquestion.Weunpackedthecomputersetswithcareandcanonlyassumethatdamagemustbeduetocarelesshandlingatsomestagepriortopacking.Weshallbegladifyouwillreplaceall20setsassoonaspossible.Meanwhile,wehaveputthedamagedcomputersetsasideincaseyouneedthemtosupportaclaimonyoursuppliersforcompensation.Yourssincerely,LiMing,闪光词汇及词组：venture:v.冒昧，斗胆insbspossession:拥有emerge:v.显现出来oneafteranother:一个接一个makesthnodifferentfromsth:使.和.没有区别distressing:adj.令人苦恼的，使人痛苦的万能句型：Iventuretowritetocomplainabout.Foronething.Foranother.Therefore,Iwishtoexchangeitforanother.orIdeclarearefund,投诉信模板1：DearManager,LastweekIboughtatyourstoreandwhenIgotithomeitdidnotworkatall.WhenItriedtoreturnittothestore,IwastoldthatIcouldnotgetrefunded.Thesigninyourstoresaysthatmoneyisreturnedwithin7daysofpurchaseifanyproblemexists,andIdidthatwithinthesaidtime.ThusIinsistthatIshouldhavemymoneybackbyreturningthetoyourstore。IfIdonotreceiveanysatisfyingresponse,IwillfurthercomplaintotheConsumerProtectionAssociation.Yours,LiMing,模板2：ToWhomItMayConcern，IamwritingtocomplainaboutthepoorserviceofyourIreceivedwhen.Thereasonsformydissatisfactionlieuponthreepointsasfollows:1);2);3).Underthesecircumstances,Ifinditdifficultto.Iamsurethatyouareabletothoroughlyunderstandmydiscontent,whichyouareboundtoreplacewithasatisfactorysolution.Iwouldbegratefulifyoucouldassoonaspossible.Yourssincerely,LiMing,投诉信开头常用句式Iamwritingtocomplainabout/thatIamwritingtoinformyouthatIamdissatisfiedwithyouIthinkitshightimeyourealizeIamwritingtomakeacomplaintaboutIfeelsorrytotroubleyoubutIamafraidthatIhavetomakeacomplaintaboutIamwritingtoexpressmydisappointment/dissatisfaction/concernaboutIammostreluctanttocomplain,but,IamwritingtoadviseyouthatIfindinconvenientIwishtodrawyourattentiontotheproblem/faultthatIboughtIventuretowriteforcomplainingaboutIfeelsorrytotroubleyoubutIamafraidIhavetomakeaseriouscomplaint.ItiswithgreatreluctancethatImustinformyouthatIregrettoinformthatThankyouforyourwhicharrivedyesterday.Unfortunately,结尾常用句式IwouldbegratefulifyoucouldItrustyouwilltakemycomplaintseriouslyandIwillappreciateitverymuchifyoucouldImusthaveyoufullyunderstandthatwithoutasatisfyingsolution,Iwillreservemyrighttotakelegalaction.Franklyspeaking,Iamnotpreparedtoputupwiththesituationanymore.Ontheconditionthatthisoneprovestobeunacceptable,Iwillreceivearefund.,IwouldappreciateitifyoucouldIunderstandyouwillgiveimmediateattentiontothismatter.Ilookforwardtoyourdealingwiththeseproblemswithoutdelay.Iwouldliketoh