喜达屋顾客优先管理计划(ppt 35页).ppt

StarwoodPreferredGuest喜达屋顾客优先计划,StarwoodPreferredGuest喜达屋顾客优先计划,LoyaltyGuestProgram.忠诚顾客计划Developstrongerrelationshipswithourguests.发展建立牢固的宾客关系,Benefits优惠,Freemembershipandeasytoenroll.免费入会Fastestwaytoearnfreehotelstays.快速获得酒店免费住房夜Twopointsperdollarspent,whichmaybeusedforhotel,airlinerewardsorInstantAwards.一美金消费可得积分二分，用于酒店，航空哩数奖励或即时兑现,Benefits优惠,NoblackoutdatesatStarwoodhotels.在任何喜达屋酒店使用无截止日期Easyairlinemileredemption.快捷航空哩数兑现Exclusivecheck-in/checkout.无入会/退会手续,StarwoodPreferredGuest喜达屋顾客优先计划,PreferredGuest=“A”首选顾客PreferredPlus=“C”首选顾客CorporatePreferred=“C”公司首选顾客GoldPreferred=“G”金卡首选顾客,StarwoodPreferredGuest喜达屋顾客优先计划,PlatinumPreferred=“P”白金卡首选顾客VIPPreferred=“V”贵宾首选EmployeePreferred=“E”员工首选,StarwoodPreferredGuest喜达屋顾客优先计划,EligibleRate有效房价(Rackrate,Barrate,Setrateetc.)Food&Beverage*餐饮消费Drycleaning&laundry洗衣费TelephoneCharge电话费用,PreferredGuest“A”首选顾客,2Starpointsperdollarspentoneligiblecharges.每一美金有效消费可得积分二分PersonalPreferenceprofile.个人喜好档案Preferredcheck-in.入住手续单独办理,PreferredGuest“A”首选顾客,InstantAwards.即时兑换NoFreeNightAwardblackoutdates.免费住房夜申请无截止日期AbilitytoconvertStarpointstoairlinemiles.积分可兑换航空哩数,PreferredGuest“A”首选顾客,AbilitytoearnStarpointsonfood&beveragecharges,evenasanon-guest.非住店的会员在餐饮消费也可获得餐饮积分Specialtoll-freenumberformembershipservices.全球免费服务电话,PreferredPlus“C”首选顾客,2Starpointsperdollarspentoneligiblecharges.每一美金有效消费可得积分二分PersonalPreferenceProfile.个人喜好档案Preferredcheckin.入住手续单独办理,PreferredPlus“C”首选顾客,InstantAwards.即时兑换NoFreeNightAwardblackoutdates.免费住房夜申请无截止日期AbilitytoconvertStarpointstoairlinemiles.积分可兑换航空哩数,PreferredPlus“C”首选顾客,AbilitytoearnStarpointsonfoodandbeveragecharges,evenasanon-guest.(USD10Nabove)非住店的会员在餐饮消费也可获得餐饮积分Specialtoll-freenumberformembershipservices.全球免费服务电话,PreferredPlus“C”首选顾客,4p.m.latecheckout.(subjecttoavailabilityatresorts)延迟退房至下午4点（度假酒店视情况而定）UpgradetoapreferredRoomthedayofarrival,ifavailable.免费升级至首选房，视当天情况而定,CorporatePreferred“C”公司首选顾客,2Starpointsperdollarspentoneligiblecharges.每一美金有效消费可得积分二分Personalpreferenceprofile.个人喜好档案Preferredcheck-in.入住手续单独办理,CorporatePreferred“C”公司首选顾客,InstantAward.即时兑换NoFreeNightAwardblackoutdates.免费住房夜申请无截止日期AbilitytoconvertStarpointstoairlinemiles.积分可兑换航空哩数,CorporatePreferred“C”公司首选顾客,AbilitytoearnStarpointsonfoodandbeveragecharges,evenasanon-guest.(USD10Nabove)非住店的会员在餐饮消费也可获得餐饮积分Specialtoll-freenumberformembershipservices.全球免费服务电话,CorporatePreferred“C”公司首选顾客,Bonusof2,000Starpointsafter5thand10thstays.第五次和第十次入住后，可得2，000分积分奖励4p.m.latecheckout.(subjecttoavailableatResorts)延迟退房至下午4点（度假酒店视情况而定）UpgradetoaPreferredRoomthedayofarrival,ifavailable.免费升级至首选房，视当天情况而定,GoldPreferred“G”金卡首选顾客,PersonalPreferenceprofile.个人喜好档案Preferredcheck-in.入住手续单独办理InstantAwards即时兑换NoFreeNightAwardblackoutdates.免费住房夜申请无截止日期,GoldPreferred“G”金卡首选顾客,AbilitytoconvertStarpointstoairlinemiles.积分可兑换航空哩数AbilitytoearnStarpointsonfoodandbeveragecharges,evenasanon-guest.非住店的会员在餐饮消费也可获得餐饮积分Specialtoll-freenumberformembershipservices.全球免费服务电话,GoldPreferred“G”金卡首选顾客,50%bonusonearnings(=3Starpoints)oneligiblecharges.每一美金有效消费可得积分三分4p.m.latecheckout.(subjecttoavailableatresorts)延迟退房至下午4点（度假酒店视情况而定）UpgradetoaPreferredRoomthedayofarrival,ifavailable.免费升级至首选房，视当天情况而定,PlatinumPreferred“P”白金卡首选顾客,PersonalPreferenceprofile.个人喜好档案Preferredcheck-in.入住手续单独办理InstantAwards.即时兑换NoFreeNightAwardblackoutdates.免费住房夜申请无截止日期,PlatinumPreferred“P”白金卡首选顾客,AbilitytoconvertStarpointstoairlinemiles.积分可兑换航空哩数AbilitytoearnStarpointsonfood&beveragecharges,evenasanon-guest.非住店的会员在餐饮消费也可获得餐饮积分Specialtoo-freenumberformembershipservices.全球免费服务电话,PlatinumPreferred“P”白金卡首选顾客,50%bonusonearnings(=3Starpoints)oneligiblecharges.每一美金有效消费可得积分三分4p.m.latecheckout.(subjecttoavailabilityatresorts)延迟退房至下午4点（度假酒店视情况而定）ComplimentaryConciergeDeskavailable7daysaweek.每星期七天免费礼宾服务,PlatinumPreferred“P”白金卡首选顾客,Uponcheck-in,receivethebestavailableroom,includingSelectStandardSuites.入住时可免费提升至酒店最好房间，包括酒店所指定的标准套间Guaranteedroomavailabilityifguestmakesreservations72hoursormoreinadvance.72小时确保房间预定,PlatinumPreferred“P”白金卡首选顾客,Complimentaryhealthclubaccess.免费使用酒店健身中心ClubandExecutiveLevelprivileges.享受行政楼宾客待遇,VIPPreferred贵宾首选,Personalpreferenceprofile.个人喜好档案Preferredcheck-in.入住手续单独办理InstantAwards.即时兑换NoFreeNightAwardblackoutdates.免费住房夜申请无截止日期,VIPPreferred贵宾首选,AbilitytoconvertStarpointstoairlinemiles.积分可兑换航空哩数AbilitytoearnStarpointsonfood&beveragecharges,evenasanon-guest.非住店的会员在餐饮消费也可获得餐饮积分Specialtoll-freenumberformembershipservices.全球免费服务电话,VIPPreferred贵宾首选,50%bonusonearnings(=3Starpoints)oneligiblecharges.每一美金有效消费可得积分三分4p.m.latecheckout.(subjecttoavailabilityatresorts)延迟退房至下午4点（度假酒店视情况而定）ComplimentaryConciergeDeskavailable7daysaweek.每星期七天免费礼宾服务,VIPPreferred贵宾首选,Uponcheck-in,receivethebestavailableroom,includingSelectStandardSuites.入住时可免费提升至酒店最好房间，包括酒店所指定的标准套间Guaranteedroomavailabilityifguestmakesreservations72hoursormoveinadvance.72小时确保房间预定.,VIPPreferred贵宾首选,Complimentaryhealthclubaccess.免费使用酒店健身中心ClubandExecutiveLevelprivileges。享受行政楼宾客待遇,EmployeePreferred员工首选,EmployeeonlycanearnStarpointsthroughSPGEnrollments.员工只能从吸收加入新会员中得到积分EveryqualifyEnrollment,canget100Starpoints.(additional50StarpointsforEnrollmentwithguestsE-mailaddress)每个有效入会，员工可得100积分（如有E-mail地址可多得50积分）,EmployeePreferred员工首选,StarpointscanuseforInstantAwards,FreeNightAward,USDchequerequest.员工积分可用于即时兑换，申请免费住房夜，美金支票兑换,StarwoodPref