HND客户服务报告

Creating a culture of customer careH1F0 34Outcome1-2Agricultural BankI. Iernalandexternalcustomerneeds国际客户公司外部客户.iii .客户版shipbuildingPS .客户服务培训。VI. The key factors of after roduction和evaluationofcustomercarestrategy1 .知识oftheproductionandcustomerscharacteristics2.contactiontheserviceproductandcustomer :3.withtheproductupdateservice :VIII.customersatisfactioningandloaltyIX.introduction & evaluationofcustomercarestandardX. ProposeAppendix:Appendix (1)Appendix (2)Appendix (3)Appendix (4)Appendix (5)、Introductionagriculturalbankofchinathestatesfimarbanks，2009 implementationofstocksystemreform，tobecometthefilargestbank。本文的aimstoanalyzetheagriculturalbankofchinacustomerservice.theanalinsicalingincludes 3360 customerrelationshipbuilding是custome customerfeedbackqualitativeandquantitativeanalysis，introduction & evaluationofinternationandexternalcustomerneeeds，after-sale 客户服务strategy customersationsforcustionandloyalty，andcustomerservicesstructionandevaluation.finally， 按above thecompannscureserverralitionproposals.tersugggeinwilbeshantheconclusion。、internalandexternalcustomerneeds国际客户： iterferecestointernalacceacceperfortheenterprisesoftheenterprisesofinternationstafoftheagriculturalbankofagriculturalbankofchinasinternalcustomers他们是agriculturalbankofchinarrangementsforstafenterneterpriseexterneterprityothepurcesoftheproductsorserviceprodintheeenternetagriculturalbankofchinasexternalcustomersisuallytoabcforavarietyofbusinesscustomers，theneyjeythetreatmentandservicesarethes内部客户节能：reward:agriculturalbankofchinasalarylevelisbasedontheperformentheemployeeperformancetotetermine atthesameacordringtodifferthenatureofsupervision:agriculturalbankofchinthemanagementisdivideintofourcolasses，respectively E，d，m，p。qualityofworkinglife:agriculturalbankofchinaemployeesarestateworkers，enjoy the formal wages，livingbystatesubsidiesandwelfare .外部客户需求：以：fastersspeedofservice:agriculturalbankofchinason -呼叫服务： isabanklaunchdcannethecurrstanytimewithanycommunic ation mean cannandbanexchangeofinformationsystem，andthetraditionaltelephonebankisdifferent，the call center service is two-way， interncustercannotonlysimplementbusinesconsultationandquery，butalscansuchcasttransfer， 报告the loss of sth forefortentexchangetrationandsubstantialbankbusiness，abletooffourcustomersconvenientforbankingservices。lessbreakservicecommitment:agriculturalbankofchinaisthecountrywitheservicesofbanks，credit degree is high the high quality of servi forcustruscommentwilbeadheredto，respecttherightsofclientsandintention，istheagriculturalbankofchineservices。moreproductinformation:agriculturalbankofchinatoprovidercustomerswithperfectinformationsystem whereveracuserhashaneandentheprIII，客户关系建立。CRM theory : isa customer-centribusinesssstrategy regroupredesingofbusinessandworkinformationthecustoreservicesandin-depthcust mentcurenetoinstoimprovecustitysatisfactionsandloalty，therebyensiuringcustorefilityvalueandcorporateprots win-win straaccordingtothetheory，includingthecurrentityofcustomrelationshipmarketing；revenue，thesalesmetersifbonebrandingandmorestablesalesteamwithalowcost。establishastrategicalliancetoaddressthecommercialchannelconflict； buildandimproveonlinemarketingchannels； 控制通道，增强的enhancethegamefornewchannels.(Baidu，2012 )agriculturalbankofchinamarketingproductionproductionsisvariousfundmanagementproducts， stock and insurance business takethemarkethemarkensisthecoperationofthecontodomarketing，andtheagriculturalbankhasagoodcreditreptaFMP :绑定销售、club member-ship程序、Society bond、客户公司、客户客户、数据库市场、结构financebond:agricultural特别产品istheagriculturalbankofchina，theuniquefinancialservices.for example urbanization of rural Cr ruralinfrastructioncontronlonsandsonthecharacteristicproduct istheagriculturalbankofchinafor3farmingpolicyputsfronfinalfinanciaagriculturalbankofchinaandthemajorinsurancecompanieslaunchdabankcacentforpersonalinsurance，insurance and payment services，whichistheagriculturalbankandinsurancecompanybusinessbunddsales。VIP:goldenharvest