Part 1 Unit 4 Operator

Unitfourperator、learn objectives、inthisunityouwillearn : whataritelephonerinciples？Whataretheoperatorsduties？howcantoperatorhelpsswithmessageleaving，internationcalldiallingdwake-up call making？snapshot、reading tip、operatorsarebusyinahotel . theyshouldprodephoneservicepatienty、polyitelyandclearlywithreplywithreplatienty.Providingadvisoryservice咨询服务，Givingdirections访问者联系，Makingwake-upcall叫醒电话，Transferringphonecalls电话转接电话，dealingwithoutwhat can I dofor you？g : good morning . I dliketcallroom 1228 . o 3360 sure，sir.mayiknowtheguest sname，please？g : Peter white . o : pleasewaitforamoment，(check room list)iwilltransfirrcalltoroom 1228。g : thank you。(afewsecondsler)o : thankyouforwaiting . buti mafraidmr . writeisnotinatethismoment . would youliketoleaveamessage？g : all right . o : Mayi have yourname？g : David Smith . o : your message，please . g 3360 pleasetellmr . whitei llwaithiminthelobbybarat 2336000pm。o : I ve got it.mr.smith，youwilwaitmr . whiteinthelobbybarat 2336000pm。is that right？G : thats right.thank you。youaresokind.o : mypleasure，sir . thank you for calling . good-bye，read dialogue 1 andanswerthese questions :whodoesWhatisthemessage？beforethereading(qthe restare phone callers )。2.operatorisabussyposition，sothephonekeepringing . theeightoperatorsanswerthedifferentcallsatthesametime . 3 . thecallersmayaskfors，D. choosthecorrectanswer.1 .what can I dofor you？a . operator b . operation 2 . pleasewaitforamoment；iwilyourcalltoroom 1228 . a . giveb . transfer 3 . pleasethelinesandleaveyourmessagewhenyouhearthebeep . a . onb . hold 4 . howcanimakeandirectionsa . international b . foreign 5 . I dlikethavioeat 63360 tomorromorningbyoperator . a . re servation b . wake-up call，anoperatorshouldbepatient，Friendly and . a . helpfile . helpless 7。theoutsides 10，andtheweatherforecastsaysaiscung . a . temper atures.storyb.temperature.storm 8 .pleaseanumbrellaandwarmwhen youa regoingout . a . take.keepb.twetch.have 9 .youcanmakeacallfromyourroom . a .