顾问式销售技巧学员手册

SELECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOINTSSELECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOINTSELECTIONPARAGRAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAPHFORMATLINESPACINGLINESTOPOINTSSELECTIONPARAGRAPHFORMATLINESPACINGLINESTSELECTIONPARBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBAGRAPHFOLINESPACINGLINESTOPOINTSSELECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOINTSE11111111111111111111111111111111LECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOINTSSELECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOCTIONPARAGRAPHFORMATLINESPACI2222222222222222222222NGLINESTOPOINTS2SELECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOINTSSELECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOINTSELECTIONPARAGRAPHFCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCORMATLINESPACINGLINESTOPOINTSSELECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOCTIONPARAGRASELECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOINTSSELECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOINTSELECTIONPARAGRAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAPHFORMATLINESPACINGLINESTOPOINTSSELECTIONPARAGRAPHFORMATLINESPACINGLINESTSELECTIONPARBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBAGRAPHFOLINESPACINGLINESTOPOINTSSELECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOINTSE11111111111111111111111111111111LECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOINTSSELECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOCTIONPARAGRAPHFORMATLINESPACI2222222222222222222222NGLINESTOPOINTS2SELECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOINTSSELECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOINTSELECTIONPARAGRAPHFCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCORMATLINESPACINGLINESTOPOINTSSELECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOCTIONPARAGRA目录单元一什么是服务营销代表3一、主动营销4二、做客户的顾问5单元二开场白7一、主动询问式8二、插入探讨式10三、应答推荐式13单元三发掘客户需求16一、客户需求分析17二发掘客户需求的技巧18单元四介绍产品26一、卖点27二、介绍产品和服务的技巧28单元五处理异议32一、客户为什么会有异议33二、客户异议的类型34三、处理异议的原则35四、异议的处理方法36单元六建议购买41一、为什么要主动建议购买42SELECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOINTSSELECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOINTSELECTIONPARAGRAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAPHFORMATLINESPACINGLINESTOPOINTSSELECTIONPARAGRAPHFORMATLINESPACINGLINESTSELECTIONPARBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBAGRAPHFOLINESPACINGLINESTOPOINTSSELECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOINTSE11111111111111111111111111111111LECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOINTSSELECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOCTIONPARAGRAPHFORMATLINESPACI2222222222222222222222NGLINESTOPOINTS2SELECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOINTSSELECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOINTSELECTIONPARAGRAPHFCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCORMATLINESPACINGLINESTOPOINTSSELECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOCTIONPARAGRASELECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOINTSSELECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOINTSELECTIONPARAGRAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAPHFORMATLINESPACINGLINESTOPOINTSSELECTIONPARAGRAPHFORMATLINESPACINGLINESTSELECTIONPARBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBAGRAPHFOLINESPACINGLINESTOPOINTSSELECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOINTSE11111111111111111111111111111111LECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOINTSSELECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOCTIONPARAGRAPHFORMATLINESPACI2222222222222222222222NGLINESTOPOINTS2SELECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOINTSSELECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOINTSELECTIONPARAGRAPHFCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCORMATLINESPACINGLINESTOPOINTSSELECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOCTIONPARAGRA二、如何建议购买43单元七挽留客户45一、客户离网的原因46二、客户挽留的策略47三客户挽留的技巧48SELECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOINTSSELECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOINTSELECTIONPARAGRAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAPHFORMATLINESPACINGLINESTOPOINTSSELECTIONPARAGRAPHFORMATLINESPACINGLINESTSELECTIONPARBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBAGRAPHFOLINESPACINGLINESTOPOINTSSELECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOINTSE11111111111111111111111111111111LECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOINTSSELECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOCTIONPARAGRAPHFORMATLINESPACI2222222222222222222222NGLINESTOPOINTS2SELECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOINTSSELECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOINTSELECTIONPARAGRAPHFCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCORMATLINESPACINGLINESTOPOINTSSELECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOCTIONPARAGRASELECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOINTSSELECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOINTSELECTIONPARAGRAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAPHFORMATLINESPACINGLINESTOPOINTSSELECTIONPARAGRAPHFORMATLINESPACINGLINESTSELECTIONPARBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBAGRAPHFOLINESPACINGLINESTOPOINTSSELECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOINTSE11111111111111111111111111111111LECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOINTSSELECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOCTIONPARAGRAPHFORMATLINESPACI2222222222222222222222NGLINESTOPOINTS2SELECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOINTSSELECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOINTSELECTIONPARAGRAPHFCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCORMATLINESPACINGLINESTOPOINTSSELECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOCTIONPARAGRA单元一什么是服务营销代表一、主动营销二、做客户的顾问随着市场竞争的加剧，过去那种提供简单服务的“服务代表”的工作环境已经发生了重大的变化，今天的环境是竞争加剧的环境，是客户要求更高服务水平的环境，是一个客户至上的环境，是一个更要求有主动工作精神的环境。已经变成了新产品、新服务的重要销售渠道，其次，一线工作人员的工作技能要求也发生了很大的变化，由单纯的服务变成了服务营销，要求我们必需掌握以客户为中心的销售技能顾问式销售技巧。最后，“服务代表”这样的名称已经不适合时代的变化了，我们叫做“服务营销代表”。那么，做一个优秀的服务营销代表，需要具备哪些方面的素质和心态呢本单元将讨论这些内容。单元重点单元指引SELECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOINTSSELECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOINTSELECTIONPARAGRAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAPHFORMATLINESPACINGLINESTOPOINTSSELECTIONPARAGRAPHFORMATLINESPACINGLINESTSELECTIONPARBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBAGRAPHFOLINESPACINGLINESTOPOINTSSELECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOINTSE11111111111111111111111111111111LECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOINTSSELECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOCTIONPARAGRAPHFORMATLINESPACI2222222222222222222222NGLINESTOPOINTS2SELECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOINTSSELECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOINTSELECTIONPARAGRAPHFCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCORMATLINESPACINGLINESTOPOINTSSELECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOCTIONPARAGRASELECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOINTSSELECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOINTSELECTIONPARAGRAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAPHFORMATLINESPACINGLINESTOPOINTSSELECTIONPARAGRAPHFORMATLINESPACINGLINESTSELECTIONPARBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBAGRAPHFOLINESPACINGLINESTOPOINTSSELECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOINTSE11111111111111111111111111111111LECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOINTSSELECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOCTIONPARAGRAPHFORMATLINESPACI2222222222222222222222NGLINESTOPOINTS2SELECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOINTSSELECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOINTSELECTIONPARAGRAPHFCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCORMATLINESPACINGLINESTOPOINTSSELECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOCTIONPARAGRA那好吧，我们开始进入我们的课程内容，此时此刻，就是您成为销售专家的开始。一、主动营销1为什么要主动营销2怎样做到主动营销SELECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOINTSSELECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOINTSELECTIONPARAGRAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAPHFORMATLINESPACINGLINESTOPOINTSSELECTIONPARAGRAPHFORMATLINESPACINGLINESTSELECTIONPARBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBAGRAPHFOLINESPACINGLINESTOPOINTSSELECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOINTSE11111111111111111111111111111111LECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOINTSSELECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOCTIONPARAGRAPHFORMATLINESPACI2222222222222222222222NGLINESTOPOINTS2SELECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOINTSSELECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOINTSELECTIONPARAGRAPHFCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCORMATLINESPACINGLINESTOPOINTSSELECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOCTIONPARAGRASELECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOINTSSELECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOINTSELECTIONPARAGRAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAPHFORMATLINESPACINGLINESTOPOINTSSELECTIONPARAGRAPHFORMATLINESPACINGLINESTSELECTIONPARBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBAGRAPHFOLINESPACINGLINESTOPOINTSSELECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOINTSE11111111111111111111111111111111LECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOINTSSELECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOCTIONPARAGRAPHFORMATLINESPACI2222222222222222222222NGLINESTOPOINTS2SELECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOINTSSELECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOINTSELECTIONPARAGRAPHFCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCORMATLINESPACINGLINESTOPOINTSSELECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOCTIONPARAGRA二、做客户的顾问1客户的利益至上SELECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOINTSSELECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOINTSELECTIONPARAGRAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAPHFORMATLINESPACINGLINESTOPOINTSSELECTIONPARAGRAPHFORMATLINESPACINGLINESTSELECTIONPARBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBAGRAPHFOLINESPACINGLINESTOPOINTSSELECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOINTSE11111111111111111111111111111111LECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOINTSSELECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOCTIONPARAGRAPHFORMATLINESPACI2222222222222222222222NGLINESTOPOINTS2SELECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOINTSSELECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOINTSELECTIONPARAGRAPHFCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCORMATLINESPACINGLINESTOPOINTSSELECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOCTIONPARAGRASELECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOINTSSELECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOINTSELECTIONPARAGRAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAPHFORMATLINESPACINGLINESTOPOINTSSELECTIONPARAGRAPHFORMATLINESPACINGLINESTSELECTIONPARBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBAGRAPHFOLINESPACINGLINESTOPOINTSSELECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOINTSE11111111111111111111111111111111LECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOINTSSELECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOCTIONPARAGRAPHFORMATLINESPACI2222222222222222222222NGLINESTOPOINTS2SELECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOINTSSELECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOINTSELECTIONPARAGRAPHFCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCORMATLINESPACINGLINESTOPOINTSSELECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOCTIONPARAGRA2丰富的专业知识3顾问式销售理念4顾问式销售技巧单元小结SELECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOINTSSELECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOINTSELECTIONPARAGRAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAPHFORMATLINESPACINGLINESTOPOINTSSELECTIONPARAGRAPHFORMATLINESPACINGLINESTSELECTIONPARBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBAGRAPHFOLINESPACINGLINESTOPOINTSSELECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOINTSE11111111111111111111111111111111LECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOINTSSELECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOCTIONPARAGRAPHFORMATLINESPACI2222222222222222222222NGLINESTOPOINTS2SELECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOINTSSELECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOINTSELECTIONPARAGRAPHFCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCORMATLINESPACINGLINESTOPOINTSSELECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOCTIONPARAGRASELECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOINTSSELECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOINTSELECTIONPARAGRAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAPHFORMATLINESPACINGLINESTOPOINTSSELECTIONPARAGRAPHFORMATLINESPACINGLINESTSELECTIONPARBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBAGRAPHFOLINESPACINGLINESTOPOINTSSELECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOINTSE11111111111111111111111111111111LECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOINTSSELECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOCTIONPARAGRAPHFORMATLINESPACI2222222222222222222222NGLINESTOPOINTS2SELECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOINTSSELECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOINTSELECTIONPARAGRAPHFCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCORMATLINESPACINGLINESTOPOINTSSELECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOCTIONPARAGRA要成为一个服务营销代表，首先必须在态度上进行改变，态度决定行动。什么样的态度呢就是主动营销的精神，做客户的顾问的精神。在工作中，要积极主动地发掘客户的需求，满足客户的需求；在销售中，要树立客户顾问的意识，一切以客户利益至上，这样，才能让客户满意，留住客户。单元二开场白一、主动询问式二、插入探讨式二、应答推荐式单元重点SELECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOINTSSELECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOINTSELECTIONPARAGRAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAPHFORMATLINESPACINGLINESTOPOINTSSELECTIONPARAGRAPHFORMATLINESPACINGLINESTSELECTIONPARBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBAGRAPHFOLINESPACINGLINESTOPOINTSSELECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOINTSE11111111111111111111111111111111LECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOINTSSELECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOCTIONPARAGRAPHFORMATLINESPACI2222222222222222222222NGLINESTOPOINTS2SELECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOINTSSELECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOINTSELECTIONPARAGRAPHFCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCORMATLINESPACINGLINESTOPOINTSSELECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOCTIONPARAGRASELECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOINTSSELECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOINTSELECTIONPARAGRAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAPHFORMATLINESPACINGLINESTOPOINTSSELECTIONPARAGRAPHFORMATLINESPACINGLINESTSELECTIONPARBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBAGRAPHFOLINESPACINGLINESTOPOINTSSELECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOINTSE11111111111111111111111111111111LECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOINTSSELECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOCTIONPARAGRAPHFORMATLINESPACI2222222222222222222222NGLINESTOPOINTS2SELECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOINTSSELECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOINTSELECTIONPARAGRAPHFCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCORMATLINESPACINGLINESTOPOINTSSELECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOCTIONPARAGRA我们通过前一单元的学习，已经掌握了作为一个服务营销人员应该掌握的理论知识。从这一单元开始，我们进入实战阶段。我们将一起讨论销售流程中的一些重要的阶段，首当其冲的，当然是开场白了。你还记得每次怎样与客户打招呼的吧你知道其中的规律和细节注意有哪些吗好，我们现在就开始。一、主动询问式单元指引SELECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOINTSSELECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOINTSELECTIONPARAGRAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAPHFORMATLINESPACINGLINESTOPOINTSSELECTIONPARAGRAPHFORMATLINESPACINGLINESTSELECTIONPARBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBAGRAPHFOLINESPACINGLINESTOPOINTSSELECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOINTSE11111111111111111111111111111111LECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOINTSSELECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOCTIONPARAGRAPHFORMATLINESPACI2222222222222222222222NGLINESTOPOINTS2SELECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOINTSSELECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOINTSELECTIONPARAGRAPHFCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCORMATLINESPACINGLINESTOPOINTSSELECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOCTIONPARAGRASELECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOINTSSELECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOINTSELECTIONPARAGRAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAPHFORMATLINESPACINGLINESTOPOINTSSELECTIONPARAGRAPHFORMATLINESPACINGLINESTSELECTIONPARBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBAGRAPHFOLINESPACINGLINESTOPOINTSSELECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOINTSE11111111111111111111111111111111LECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOINTSSELECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOCTIONPARAGRAPHFORMATLINESPACI2222222222222222222222NGLINESTOPOINTS2SELECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOINTSSELECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOINTSELECTIONPARAGRAPHFCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCORMATLINESPACINGLINESTOPOINTSSELECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOCTIONPARAGRA1定义2时机3服务营销主体SELECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOINTSSELECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOINTSELECTIONPARAGRAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAPHFORMATLINESPACINGLINESTOPOINTSSELECTIONPARAGRAPHFORMATLINESPACINGLINESTSELECTIONPARBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBAGRAPHFOLINESPACINGLINESTOPOINTSSELECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOINTSE11111111111111111111111111111111LECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOINTSSELECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOCTIONPARAGRAPHFORMATLINESPACI2222222222222222222222NGLINESTOPOINTS2SELECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOINTSSELECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOINTSELECTIONPARAGRAPHFCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCORMATLINESPACINGLINESTOPOINTSSELECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOCTIONPARAGRASELECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOINTSSELECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOINTSELECTIONPARAGRAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAPHFORMATLINESPACINGLINESTOPOINTSSELECTIONPARAGRAPHFORMATLINESPACINGLINESTSELECTIONPARBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBAGRAPHFOLINESPACINGLINESTOPOINTSSELECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOINTSE11111111111111111111111111111111LECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOINTSSELECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOCTIONPARAGRAPHFORMATLINESPACI2222222222222222222222NGLINESTOPOINTS2SELECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOINTSSELECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOINTSELECTIONPARAGRAPHFCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCORMATLINESPACINGLINESTOPOINTSSELECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOCTIONPARAGRA4目的5技巧课堂练习1情景剧案例分析展示区前翻阅资料的客户现在我们一起来观看一段情景剧的录像展示区前翻阅资料的客户，你觉得这样的询问方式好吗还有没有更好的询问方式请注意开场白的语言、身体语言和其它细节。我们在中可能有一些标准的用语，标准用语能做到规范，但在特定情形下它的力度是不够的。SELECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOINTSSELECTIONPARAGRAPHFORMATLINESPACINGLINESTOPOINTSELECTIONPARAGRAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAPHFORMATLINESPACINGLINESTOPOINTSSELECTIONPARAGRAPHFORMATLINESPACINGLINESTSELECTIONPARBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBBAGRAPHFOLINESPACINGLINESTOPOINTSSELECTIONPARAGRAPHFORMATLINESPA