凯越集团岗位评估表

1、在准备和完成绩效拓展讨论时请遵循以下步骤：Please follow these steps in preparing for and completing a Performance Development Discussion:1. 受评人为绩效拓展讨论准备 :Appraisee prepares for the Performance Development Discussion确保表格上方的关键信息正确Ensures that the key information on the top of the form is correct复核上次绩效拓展方案Reviews the last

2、Performance Development Plan 对于每一个要求能力，标注要求能力与具体工作的相关重要性（低、中、高） For each competency, note whether the competency is of low, medium or high relevance in relation to their specific job 对于每一个要求能力，在“受评人”一栏下标注自己是否展现有效行为For each competency, indicates with a checkmark under Appee whether he/she demonstrate

3、s effective behaviours在每一类要求能力下填写“受评人”意见一栏For each competency category, fills in the Appraisee comments box2. 受评人将表格交给评估人 Appraisee passes form to Appraisor3. 评估人分析自己在过去一年中支持受评人绩效拓展的表现 Appraisor assesses his/her own performance in supporting the Appraisees performance development during the past yea

4、r4. 评估人为绩效拓展讨论准备Appraisor prepares for the Performance Development Discussion:复核上次绩效拓展方案Reviews the last Performance Development Plan复核被评估者所写的所有信息Reviews all of the information written in by the Appraisee在“评估人”一栏标注自己关于被评估者是否展现有效行为的观点Indicates with a checkmark under Appor whether he / she believes th

5、e Appraisee demonstrates effective behaviours在每一类要求能力下填写“评估人”意见一栏For each competency, fills in the Appraisor box 拷贝表格（有受评人和评估人意见）以备讨论过程中使用 Makes a copy of the form （with both Appraisee and Appraisor comments） for use during the discussion5. 受评人和评估人会见并讨论绩效拓展方案并一起讨论/ 同意/ 完成:Appraisee and Appraisor mee

6、t to discuss the Performance Development Plan and jointly discuss / agree / complete每人在每个要求能力类别下的意见The comments written by each person under each Competency Category受评人在日常工作中展现各项素能的有效指标的程度The extent to which the Appraisee demonstrates the effective behaviours associated with each competency on a dai

7、ly basis 对于每个要求能力类别的拓展方案（即：为每个类别同意两个以上的 SMART 目标，包括达成每个目标的步骤和完成日 期）The Development Plan for each Competency Category （i.e. agreeing up to two SMART Goals for each category, including Action Steps to achieve each goal and the targeted Completion Date） 总结（受评人和评估人）Summary Comments （Appraisee and Apprai

8、sor）下一个事业目标Next career move6. 评估人最后确认表格，获取受评人的签名并给其提供一分拷贝以做参考The Appraisor finalises the form, obtains Appraisees signature and provides the Appraisee with a copy of the form for his / her own record7. 评估人将原始表格交给人力资源部作必要的处理The Appraisor passes the original form to Human Resources for further distrib

9、ution and processing as appropriate谨记！Remember!回馈应基于具体的行为(情景/行为/影响)Feedback should be based on specific behaviours (Situation / Behaviour / Impact) 回馈应基于日常表现而非孤立的事件Feedback should be based on day-to-day performance, not isolated incidents以客为尊/品质CUSTOMER FOCUS /QUALITY以客为尊/品质-借由关注客人的利益和抱怨，致力于辨识和满足他们的

10、需求；提供及时、有效而个人化的服务；对他人不同的看法 和态度展现同理心和理解；确保达到专业、高品质的工作水准；有接受批评的雅量而不致于仇视或狡辩，能建设性地利用批评来改 进。Customer Focus/Quality - Focuses on identifying and meeting customers needs by taking their interests and complaints seriously; delivers prompt, efficient and personalised service; shows empathy and understanding

11、for others views and attitudes; and ensures professional, high quality work standards are met; accepts criticism without hostility or defensiveness and uses it constructively to move forward.变革管理MANAGING change行动导向-于工作中展现岀热情、冲劲和决心，并精力充沛地追求目标；随时表现岀自信和乐观；采取主动，为本身的工作负责，并 随时为他人的安全着想。Action Oriented - De

12、monstrates enthusiasm, drive and determination to get ahead and pursues goals energetically; shows selfconfidence and an optimistic outlook; acts on own initiative and takes responsibility for ones own work and for the safety of others. 适应能力-意识到自己的强项和弱点；在不特定环境中，即使没有或仅有有限指示及讯息，亦能安心工作；接纳新的主意，支持更新 的行动；

13、根据不断变化的状况，来调整或改变自己的观点和行为；能够找岀个人发展的需要并寻求改进的机会；能够吸取新的讯息并 学习新的技能；在压力及紧张的工作情况下保持稳定的表现。Adaptability - Shows awareness of ones own strengths and weaknesses; works comfortably in uncertain conditions with no or little direction and information; accepts new ideas and supports change initiatives; adapts or c

14、hanges ones own views or behaviours to changing circumstances; able to identify ones own developmental needs and seeks opportunities to improve; is able to absorb new information and learn new techniques; maintains stable performance under pressure and in stressful work situations. 变革管理-应用各种活动及寻求新的挑

15、战来改善工作表现。展现乐观的态度并迅速从错误中重整改进。Change Management - Generates activity and seeks new challenges to improve work performance; demonstrates an optimistic outlook and recovers quickly from failure.制定决策-在压力之下迅速果断地做岀正确的决定；基于足够的讯息和分析来承担计算到的风险；根据所有可获取的讯息来做岀理智 的判断。Decision making - Makes sound decisions quickly

16、 under pressure; takes calculated risks based on adequate information and analysis; makes rational judgements on the basis of all available information.策略导向-在众多的方案中选择最有把握的策略，并将这样的信念传达给他人；设定与组织抱负相一致的组织策略，并利用相关及多 样化的资源来达成目标；运用各种方式沟通协商。Strategic Orientation - Selects the most promising tactic from a ra

17、nge of alternatives and conveys this vision to others; sets organisational strategy in line with organisational vision and uses multiple, relevant resources to achieve objectives; negotiates with a variety of approaches.人员管理MANAGING PEOPLE沟通-鼓励组织内全面的沟通；与他人分享讯息并清楚表述意见及讯息；设身处地地聆听并将他人的感受和观点纳入考虑范围；沟 通对优

18、点及缺点的认识并承认错误；与组织的各个层面的人员保持良好的关系。Communications - Encourages communication throughout the organisation; shares information with others and clearly expresses opinions and information; listens to others sympathetically and takes feelings and views into consideration; communicates awareness of strengths

19、 and weaknesses and admits to mistakes; and maintains relationships with people at all levels in the organisation.诚信-持续展现清晰的道德和价值观；以身作则，为他人示范高标准的行为；保密并坚持与他人的协定；与不同文化背景的人互动良 好口工作与生活中保持平衡，使两者之间没有负面影响。Integrity - Acts consistently in accordance with clear ethics and values and models high standards of

20、behaviour for others through ones own actions; maintains confidentiality and upholds agreements made with others; able to relate to people from different cultures; and maintains a balance between work and personal life so neither affects the other negatively.人际关系技巧与团队合作-在不同环境中，辨识并应用最恰当的人际模式；与他人和睦相处，

21、群策群力；迅速地与他人建立良好关系；尽全力帮助有困难的人，并支持他们度过低潮；对他人的观点展现宽容和体谅；稳定自身的情绪，不至使个人情绪影响工作。interpersonal skills and teamwork - Identifies and uses the most appropriate interpersonal style to suit different circumstances; identifies well with others and is able to work efficiently in a team; quickly builds rapport wit

22、h others; helps people with individual limitations and supports them through difficult periods; and shows tolerance and consideration for others viewpoints; is able to keep own emotions in check and not allow personal feelings disrupt work.人员管理(续)MANAGING PEOPLE (CONTINUED)管理他人的工作-工作时具有长远的规划与方向，设立清晰

23、、适当、具体定义及高品质的目标；鼓励他人遵循法定和个人的义务；在 计划时考虑可能的遇到的改变和困难；给予团队清楚的方向并使他们继续在工作上发展；透过适当的工作分配，积极支持员工自主和 授权；目睹工作的进程直至完成；确保达成重要目标。Managing the Work of Others - Works with an orientation to the future; sets clear, appropriate, and well-defined, quality objectives; encourages others to comply with legal and persona

24、l obligations; plans while taking into account change and possible difficulties; provides teams with clear direction and keeps them on task; actively supports autonomy and empowerment through appropriate delegation of work; sees projects through to completion; ensures key objectives are met.激励与影响力-鼓

25、励和谐、合作和沟通来创建团队协作的氛围；表达对他人福祉的关心；在员工团体中鼓励一种积极的态度；合理说 服他人使他们改变他们的观点或方向以取得共识；尊重他人的贡献。Motivating and Influencing Others - Creates a climate of teamwork by encouraging harmony, co-operation and communication; cares for others by monitoring their well-being; inspires a positive attitude to work among subor

26、dinates and persuades others so that they change their opinions or direction and gain agreement with others; respects the contribution of others.人员发展-透过本身的行动，鼓励一种持续在个人及工作相关方面改进的文化；确保从成功中学习和从失败中记取教训；指导和训练 员工；传授自身的专业技能；在定义与强调适当行为标准的同时，借重他人的多样化背景、技能和知识。People Development - Encourages a culture of conti

27、nuous personal and work-related improvement through own actions and ensures l earning from successes and failures; guides and coaches employee; passes on one s own expertise and draws on thediverse backgrounds, skills and knowledge of people while defining and reinforcing standards for appropriate b

28、ehaviour.商业管理Managing the business商业意识-表现对市场的意识并随时更新对竞争对手的认识；知觉、掌握并回应新的商机；通晓利润及损耗等财务相关事宜；寻求机 会以最有效的方式来降低成本。Commercial Awareness - Shows awareness of markets and ensures up-to-date knowledge of competitors; demonstrates an awareness of new business opportunities and seizes and acts upon them; is awar

29、e of financial issues such as profits and losses; identifies opportunities to reduce costs using the most cost-effective methods.组织理解-对组织的结构及目标保持知觉；准确找出并有效表达论点；提出个人见解；建立业界内部及外部的人际脉络，并利用这一 网络来增强公司的利益。Organisation Savvy - Maintains awareness of organisational structure and goals; accurately identifies

30、 and effectively presents the key points of an argument; promotes ideas; establishes links with people within and outside the business and uses this network for the organisation s advantage.问题解决-调解争端并探查深入、相关的信息来协助决策；分析数据和所有信息来源以引导相关结论；检查事实来了解因果；提供新 主意和种种解决方案来满足当时情况的需求。Problem Solving - Reconciles co

31、nflict and probes for information for more in-depth, relevant information for decision-making;analyses numerical data and all other sources of information in order to draw relevant conclusions and check facts to perceive causes and effects; produces new ideas and a range of solutions to meet the dem

32、ands of the situation.时间与工作管理-有效管理时间，守时；按时完成任务；有系统地计划工作和相关的活动；尊重并遵守公司的政策；对组织有使命 感；确保工作场所的安全；乐于接受并积极配合管理；展现对自身工作范围内的相关知识、操作能力和专业技术有透彻了解。Time and Task Management - Manages time effectively and shows punctuality; completes tasks on time; structures work activities in a systematic way; respects and foll

33、ows company policies; shows organisational commitment; ensures safety at the workplace.Shows receptive ness to being man aged and co-operates willi ngly; dem on strates detailed job kno wledge, man ual ability and tech ni cal expertise in one s own area.评估日期Review Date:酒店/区域总部Hotel/Office:在职日期Date i

34、n Position:评估人姓名Appraisor Name:上次评估日期Date of LastAppraisal:受评人姓名Appraisee Name:受评人职位Appraisee Position:加入集团日期Date Joined Company:评估人职位Appraisor Title:领导素能Leadership CompetenciesCustomer Focus/Quality 以客为尊/品质受评人意见 Appraisee Comme nts:相关重要性R ELATIVEImportance展现D emonstrates低中高LMH从不Does Not偶尔Rarely有时Sometimes经常Often总是AlwaysAppeeAppor受评人评估人AppeeAppor受评人评估人AppeeAppor受评人评估人AppeeAppor受评人评估人AppeeAppor受评人评估人 口 口 n 口评估人意见 Appraisor Comme nts:Managing Change 变革管理受评人意见 Appraisee Comme nts:相关重要性R ELATIVEImportance展现D emonstrates低中高LMH从不Does Not偶尔Rarely有时Sometimes经常Often总是AlwaysAppeeAppor受评人评估人AppeeAp