综合商务英语一册Unit7

1、综合商务英语教程 一册Unit 7 Business Phone Calls,Integrated Business English,Contents 1. Lead-in 2. Vocabulary building 3. Reading 4. Language Focus 5. Speaking 6. Writing 7. Extended Reading Sum-up,Lead-in,Do you ever make telephone calls in English? When? What for? Do you know how to answer a phone call in

2、English,Lead-in,What problems did you have when talking in English on the phone? When is it better to make a business phone call than sending an e-mail,Lead-in,Do you know any commonly used expressions when making or answering a phone call? Try to think as many as possible and complete the exercise

3、in your textbook,Vocabulary,Do you know the meaning of the following words,1. area code 2. conference call 3. domestic call 4. switchboard 5. telephone book 6. receptionist 7. local call 8. overseas call,Vocabulary,Learn the following words and complete the exercise in your textbook. guidance staff

4、message negotiation phone capital trade globalization,Reading,How do you make a business phone call? Refer to your textbook and complete the exercises,Reading,Work in pairs. Discuss which parts of the telephone calls in your textbook are appropriate and which parts are not. Correct the inappropriate

5、 parts,Reading,Do you know what you should pay attention to when making a business phone call? For example, the greeting, the clarity of speaking, the understandability of expression, etc,Language Focus,Present progressive The present progressive is used to denote (表示) a temporary (暂时的) action or st

6、ate that began at a previous time and continues into the present time. It is expressed by using the auxiliary verb (助动词) be together with the present participle (-ing form) of the main verb. For example, I am reading,Language Focus,How do you change verbs into the present progressive form? Complete

7、the exercises in your textbook,Language Focus,Discuss with your neighbor when to use the present progressive? Try to give your own examples as many as possible,Speaking,Work in pairs. Prepare a conversation. You may take the information in your textbook as your reference,Speaking,You may take the fo

8、llowing expressions as your reference. John, there is a Mr. White on the line. Can you get it? This is Mary speaking. May I help you? How may/can I help you? How may I be of assistance? Can you follow? Im sorry I dont follow. (Im not following.,Speaking,Slow down, please. Thanks for calling. Would y

9、ou like to leave a message? This is she. = Speaking! May I please speak to Mr. Li? There is a phone call for you. Youre wanted on the phone,Writing,Do you know how to write a telephone message? Try to write a telephone message with the reference to the information in your textbook,Writing,Telephone Message From:_ To:_ Date: _ Time: _ Message:_ Signature: _,Extended Reading,Can you think of any tips to answer a business phone call? Is there anything you should pay attention to? Work in groups to discuss. You may refer to your textbook,Sum-up,In this unit, we learnt: 1. Vocabula