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1、1,2,empowered, knowledgeable employees,reduced overhead,collaboration tools self-service applications,universal access to information corporate communications,streamlined resource management administration,electronic support just in time learning expert triage,4,44.9,2.3,9.4,15.9,15.4,12.3,5,ebiz se

2、rvice & solutions,10,15,20,55,2004,web service & solution,ebiz consulting,si service & solution,network integration,6,2004 1,10,000,20,000,solution,21,626,18,122,9,807,7,984,7,467,10,266,14,073,7,810,erp crm/dw kms/gw edms wcms mailing community b2b fax,:,7,2002,2003,2004,2005,2006,:,5,000,6,800,5,5

3、00,8,000,6,500,5,500,extension,front end,back end,b2c / e-community / cyber ir web business / e-marketing,system (hw) / network(lan,wan) solutions / applications,9,000,5,000,4,500,7,500,2004,product,8,2004,it,it,100 90 80 70 60 50 40 30 20 10 0,240 200 160 120 80 40 0,143,1,2,3,4,5,6,7,8,9,10,11,133

4、,154,157,147,157,154,153,171,190,186,it,:,34.7,27.7,20.8,12.9,16.2,10.0,18.2,27.4,26.7,31.3,24.7,9,web agency service domain,web building,web solution,web consulting,web ci web design web application,e-business consulting market analysis,10,e-marketing,e-crm,e-marketplace,scm,supplier,customer,suppl

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6、ion,business fields : si development & solutions,13,data integration,enterprise crm,ecrm,data warehousing/integration,web logdata,data base,transactiondata,customer profile,14,sm mu,si mu,ni mu,r&d mu,ebiz total service,ebiz total service,15,e-mail,edms,gw,kms,2(,erp,1 (,crm,scm,e-planning,office ma

7、nagement system,16,customer a,customer b,customer c,supplier a,supplier b,supplier c,ebiz consulting,ebiz solutions,ebiz integration,ebiz solutions & service,internet area bsp area si area ni area,17,ecrm,wcms,irm/prm,mailing,mes,cti,pabx,ibs,network integration automation system enterprise network,

8、crm/dw,eip/ekp,erp/scm,gw/kms,si consulting si development si management,web consulting web development web management,ni area,si area,web si area,ebiz solutions & service,web si area si area ni area system area,18,si area ni area solution area sm area internet area r&d area consulting area,si busin

9、ess area,si consulting si development si management n/w management new technology,network integration - network consulting - network integration - network management,19,crm,forecasting, opportunity management, configuration, generation,forecasting, customer care spare management,forecasting personal

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11、ess restructure consulting e-crm,e-marketing consulting,e-solution/ e-infra/ e-infra,si consulting & management,network integration / automation system,it development & management,21,scm,crm,e-supply chain management,e-customer relationship management,e-biz transformation,system, -,- supply chain,er

12、p/eip,e-business perspective,22,2,23,2,3.,2.,4.,5.,6.,1.,2,(,/,: 100 / : 10,/ (,24,strategy,contents,solution,brand a,brand b,ebiz,brand c,summary,integration branding & identity,25,supplier,customer,ecompany,partner,stockholder,employee,ips scm,irm prm,e-marketing,gw+kms edms,buy side,sell side,erp

13、 eip,e-business sector & solutions,26,publish,interact,transact,integrate,customer information access hse communication,customer and technical support supplier relationship management,electronic order to cash electronic procurement supplier bidding & selection,integrated planning and forecasting int

14、egrated plant management,e-business _fulfill demand,27,e-business,convergence,industry transformation,value chainintegration,channel enhancement,: pwc,ebiz transformation,28,kms,eis,edms,non-formal information,enterprise knowledge/information portal,solution & service - si development & solutions,gw

15、,ekp-eip,how convenient would it be, if we can view all the numerous information scattered on the internet, such as intranet, groupware,(erp),(crm),(scm) gathered in single screen,scm,crm,erp,29,electronic decision making,e-mail,e-board,schedule management,mis,name card management,career management,

16、human relationship management,survey,messenger,solution & service - eagleoffice,gw eagleoffice,30,defense defense, the agency for nationalsecurity institution etc,finance bank, insurance, security, credit card, investment trust etc,chemistry petrochemical, heavy chemical/ explosive/energy etc,servic

17、e distribution /service/leisure/ educational institution etc,public sector government organization/ government investment institution etc,industry machine, construction, assembling, equipment etc,si mu business fields,business fields : si mu,31,company organization,company,organization,ebiz solution

18、,consulting,internet biz,system,solution mu,r&d mu,planning mu,infra mu,32,organization,33,channel enhancement,value chain integration,convergence,industry transformation,win-win,(: ) ,pwc,ebusiness,34,knowledge management,e-commerce services,crm,erp,scm,business intelligence,enablement service,web + it integration,business value,technology value,customers,ibm,e-business perspective,suppliers,35,mai

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