it助理岗位说明书

1、Divisio n/Departme nt部门:IT部门:IT DepartmentJob title :IT Assista nt职位名称：IT助理Reports to: IT Man ager 汇报对象：IT经理Resp on sibilities : 岗位职责：- Number of subord in ates:0下属人数：0- Leadership style (for man agers in charge of subord in ates only):领导风格(仅针对有下属员工的经理)：- Resp on sibilities 职责：1. Assure the good wor

2、k ing con diti on of the computer term in als, of the fax server确保公司客户机终端、传真服务器的正常使用；2. Assure the in formati on security确保公司信息的安全性；3. Assure a good in ternal commu ni cati on (n etwork and e-mails in good worki ng con diti on)确保内部通讯畅通(如网络、邮件处于正常使用状态)。Contents of the job :工作内容：1. Select the type of

3、software and hardware that the compa ny will use (such as AutoCAD, Fax Server)对公司所需软件、硬件进行选型(例如 AutoCAD软件，传真服务器软件的选型)；2. Buy computer comp onents and fitt ings购置电脑配件；3. Assure compa ny website con structi on & developme nt负责网站的建设和开发；4. Assure the good running of the computers (in clude in stallati o

4、n, deali ng with computer problems or malfu ncti on, in troduc ing the use of some software)维护客户机终端(包括装机，排除电脑故障，介绍软件使用方法)；5. Participate in the ERP impleme ntatio n, assist the ERP team参与ERP项目实施，辅助ERP项目组开展项目工作；6. To mon itor the work ing situati on of the servers监控服务器工作状态。Report ing汇报：- Positi on ho

5、lder Supervisor任职人的直接主管希望得到的汇报如下：1. Want reports about every daily IT support and problems and to keep a log (records).日常技术支持和问题解决的工作汇报，以日志形式提供；2. Want report about importa nt in cide nt on the server term inal and the n etwork and to keep a log (records).重大事故的汇报；如：网络、服务器、客户终端发生故障，以日志形式提供；3. Want re

6、ports about the Office Admini strati on (OA) system : test, i nstallati on,debuggi ng,系统化任务部署的汇报，如关于0A系统的测试，安装，调试等每一阶段工作汇报；4. Want to know whe n the IT Assista nt will be outside of the compa ny外岀办事情况的汇报。- Positi on holder任职人认为需向直接主管提供的汇报如下：1. Report every daily manipulation of IT support, by oral f

7、irst and then record the mani pulati on日常IT技术服务汇报，先口头向上级汇报，然后书面填写记录；2. Report the employees computer problems and the reason able dema nds of the employees客户机终端发生的异常情况汇报；3. Report the importa nt in cide nt (such as a hacker attack)服务器发生重大故障的汇报；(如：黑客攻击等)；4. Report the situati on of the computers (to

8、discard useless computers or comp onen ts)电脑设备淘汰和报废情况的汇报。Level : Executer职位层级：执行层Work ing relati ons:工作联系：1. With the computers users : to help the employees to in stall the software, mai ntain the computer in a good work ing con diti on and deal with the malfu ncti ons与客户机终端的工作联系：客户终端的装机、维护、故障排除、软件

9、安装等；2. With the IT Man ager : to do the tasks assig ned by the IT Man ager与IT经理的工作联系：完成由 IT经理下达的任务；3. With the electricia n: the positi on holder can help the electricia n to set and main tain the telepho ne line.与电工的工作联系：帮助电工布线。Goals of the positi on :职位目标：1. To assure that all the computer termina

10、ls run normally, to assure that all employees can work no rmally with their computer.维护客户机终端正常使用，保证员工正常办公；2. To build a good compa ny profile by sett ing up the compa ny website.通过网站建设等方式，对外树立公司良好形象。Work processes of the compa ny in which this positi on takes place 参与公司的各项流程如下：IT Process : service s

11、upport for every department and every employee : horizontal supportIT流程：向各个部门及每位员工提供IT服务支持的流程Tasks :任务：- Main Tasks : 60%主要任务：60 %1. To maintain the computer terminals in a good working condition维护客户机终端正常使用；2. To collect some IT in formati on (search on in ter net : for good prices for components or

12、 fittings, for technical advices, chat with IT specialists to find soluti ons to IT problems)搜集IT相关信息(上网搜寻电脑设备、配件价格，与IT专家网上讨论关于解决一些IT问题的方法)；3. To mon itor the fax sent or received by the fax server监控传真服务器的收发。- Seco ndary Tasks : 30%次要任务：30 %1. To build the compa ny website维护公司网站；2. To select the sof

13、tware that the compa ny will use选购软件；3. To assist the IT Manager to finish selecting and testing the Office Admi nistratio n software协助IT经理完成OA系统选型和测试。-Occasio nal Tasks: 10%偶发任务：10 %To participate in the ERP project and in put the producti on in formati on data参与ERP项目，输入相关数据（生产信息）。Kno wledge requir

14、eme nts:知识技能要求：?Degree/Experie nee: Senior High School or Tech ni cal Secon dary School/One year orless学历/经验：高中或中专技校毕业/少于一年或一年的相关经验? Diploma : MCSE （Microsoft System En gi neer）执业证书：MCSE （微软认证系统工程师）? Lan guages : To be able to read En glish语言：有一定的英语阅读能力?Gen eral kno wledge:常规知识：1. To know how to do

15、the maintenance of the hardware对硬件设备的维护有一定的认识；2. To have a basic kno wledge about n etwork基础的IT专业网络应用知识。? Tech ni cal or practical kno wledge:技术和操作技能：To be able to con figure and man age the Win dows 2000 server能熟练应用、配置、管理Win dows 2000 服务器1. To be able to resolve the routi ne computer troubles可以排除常规

16、电脑故障；2. To know about n etwork maintenance具备网络维护技能；3. To know how to in stall and con figure the differe nt software we can use or n eed.能够安装配置各种应用软件。Relati onal contents :联系相关项：- Intern al （& freque ncy） :内部（联系频率）：1. Users of the computer term in als : everyday客户机终端：每天2. IT Man ager : Every 2 daysI

17、T经理：每2天1次3. Electrician : 2 times a month电工：每月 2次。- Exter nal （& freque ncy）外部（联系频率）：Software, components and fittings supplier : 2 times a month 软件、配件供应商：每月2次Work ing Con diti ons:工作环境：Works in the office room with computer办公室办公，使用台式电脑In depe ndence and Freedom:独立性和自由度：- In depe ndence: No, the pos

18、iti on holder n eeds to ask for in structi ons from the ITMan ager （for example : to purchase the computer comp onents and fitt in gs）独立性：无独立性，任职人执行任务需向IT经理请示（例如，电脑设备及配件采购）- Freedom of orga ni zati on : Yes, the IT Man ager assig ns the tasks to the positi on holder, and during the available time, t

19、he position holder can organize his/her time and work.工作安排自由度：可自由安排工作，IT经理指派任务，任职人可以在一定时间内自由安排时间完成工作Con trol of employees （for man agers in charge of subord in ates only）:对下属的督察（仅针对有下属员工的经理）：-Methods :方法：- Freque ncy :频率：Key points 关键控制点Con trol of your work 受控工作：- Perce ntage of work con trolled: 7

20、0 %受控比例：70%- Freque ncy : Every 2 days 频率：每2天1次Impact of the decisi ons :工作产生的影响：1. Impact on the work ing con diti on of the server对服务器工作状况有影响；2. Impact on the in ter nal commu ni cati on : to assure the good work ing con diti on of the n etwork and of the e-mail server对内部通讯情况有影响（确保邮件网络正常使用）；3. Imp

21、act on the compa ny profile : to avoid using illegal copies of software, to build the compa ny website and n etwork, to unify the format of the compa ny docume nts. 对公司形象有影响（避免使用盗版软件，公司文档使用统一格式，网站建设等）。In formati on excha nges:信息处理：- Nature of i nformatio n : E-mail, sca nned pictures, IT advertiseme

22、 nts 信息种类：E-mail文档，扫描的图片，IT广告- Medias : Network, e-mail, telephone and by speaking directly to the concerned pers ons媒介：网路、电话、邮件、电话、面谈- Importa nee and urge ncy : 10% of these in formati on are importa nt and urge nt （in formati on about hackers attacks）, 5 % are importa nt but not urge nt （the feed

23、back of a malfu ncti on in a computer term in al）, and 85% are n either importa nt nor urge nt （to deal with the IT advertiseme nts and garbage e-mails）重要性和紧急度：10 %的信息为重要且紧急（黑客攻击信息），5 %的信息为重要但不紧急（客户机终端岀现故障的信息），85 %的信息为既不重要也不紧急 （IT广告和垃圾邮件）Subord inations :从属关系：- Vertical : Superior : IT Man ager直属：直接

24、上级：IT经理- Horiz on tal: None平级：无Main capacities/abilities for this positi on:该职位胜任要求：Sense of resp on sibilitv责任感；2. Global system thi nki ng系统思维；3. Creativity创造力；4. In itiative主动性；5. In tellect理智。Compleme ntary in formati on:补充信息：- The IT Man ager can assure all the IT affairsIT经理可以代理该职位所有的工作内容；- The positi on holde