文秘英语实务

1、Unit 4,1, Homework Explanation,2, Format of English Letters,3, Business Etiquette,1, Homework Explanation,尊敬的先生,请您为大卫琼斯先生订一间中等价,位的有淋浴的单人间。琼斯先生将于,1,月,3,日，星期四晚上到达，预计,1,月,7,日，星期,一清晨离开。乘上午,10,点的航班离开，请,准备到机场的交通工具。,请您致电,0086-10-89437520,确认预定,的房间禀告之所需定金。,谨至,张一,?,订,?,预先约定，约定购买。,?,订房间、订票、订餐、订单、订报纸,?,Reserve:

2、 to arrange for a place in a hotel,restaurant, plane etc to be kept for you.,?,Book: to arrange with a hotel, restaurant,theatre etc to go there at a particular time,in the future.,请您为大卫,琼斯先生订一间中等,价位的有淋浴的单人间。,?,Order: to ask for goods or services.,?,Subscribe to: to pay money regularly to,have copie

3、s of a newspaper or magazine,sent to you,?,中等价位的,?,价位,?,Price: transitive verb,给,定价，给,标价,?,Pp:,非谓语、含义、,a,，,ad,，成分,请您为大卫,琼斯先生订一间中等价,位的有淋浴的单人间。,请您为大卫,琼斯先生订一间中等价,位的有淋浴的单人间。,?,有淋浴的,?,With+n,?,单人间,?,Single room,?,双人间,double room,?,套间,suite,?,豪华套间,deluxe suite,琼斯先生将于,1,月,3,日，星期四晚上到达，预,计,1,月,7,日，星期一清晨离开。,?

4、,星期、日期、介词,?,清晨,?,日出前后的一段时间,?,early morning,?,cockcrow,?,the time in the early morning when the sun,rises,=,dawn,乘上午,10,点的航班离开，请准备到机场的交,通工具。,?,航班,?,客轮和客机航行的班次,?,Flight,?,Flight number, arrival, depart, book a flight,?,catch a flight, miss a flight,?,on a flight to, board a flight,请您致电,0086-10-8943752

5、0,确认预定的房间，,禀告之所需定金。,?,禀告,?,向上级或长辈告诉事情,?,定金,?,订金,?,Deposit,定金、首款、首付,?,Down payment, earnest money,谨至,张一,?,谨至,?,谨致,?,谨：郑重，恭敬,?,Solemnly, sincerely, respectfully,?,我谨代表,致以,?,致：向对方表示,?,致辞、致电、致敬,Dear Sirs,Please reserve a medium-priced single,room with bath for David Johns,who will,arrive Thursday evenin

6、g, January 3. He,will leave early Monday morning, January,7,on a,10 a.m. flight and will,require,transportation,to the airport.,Please call me at 0086-10-89437520,to confirm the room reservation and,advise,me of,your deposit requirements.,Sincerely,Ms.,Zhang Yi,2, Format of English Letters,英汉书信格式比较,

7、?,日期的位置不同,?,结尾套语的位置不同,?,人名、职务的排列顺序不同,下,一,张,幻,英语书信完整版,?,先“发”后“收”,?,日期与发信人在一起,?,地址从小往大写,英语书信两种主要版式,?,1, the indented style,?,2, the blocked style,The indented style,The blocked style,English Letters,?,Personal letters,?,Social letters,?,Business letters,Practical Writing,?,Letter of Application,?,Lett

8、er of Introduction,?,Letter of Congratulations,?,Letter of Invitation,?,Letter of Condolence,?,Letter of Thanks,?,Ceremonial Speeches,Practical Writing,?,Memos,?,Notes,?,Notices,?,Resume,3, Business Etiquette,?,What is etiquette?,?,Etiquette is a set of customs and rules for,polite behavior, especia

9、lly among a,particular class of people or in a particular,profession.,?,礼仪：礼节和仪式（有礼貌,+,遵守某种既定,的仪式）,?,词源：法语，原意是法庭上用的通行证，,记载着进入法庭应遵守的事项。,3, Business Etiquette,?,Can you tell these words apart?,politeness, manners, courtesy, ceremony,rite, protocol,?,Polite: a.,有礼貌的,?,Manners,?,礼貌、规矩,?,Its bad manners

10、to stare at people.,?,Arent you forgetting your manners,？,?,Courtesy,?,礼貌、客气,?,Courteous:,彬彬有礼的,?,Ceremony,?,典礼、仪式；虚礼、客套,?,Please dont stand on ceremony (ie Please,be natural and relaxed) with me.,?,Rite,?,religious or some other solemn ceremony,（宗教等的）隆重的仪式或典礼,?,protocol,?,礼仪,;,外交礼节,?,system of rule

11、s governing formal,occasions, eg meetings between,governments, diplomats, etc; official,etiquette,?,（外交条约的）草案,草约,;,（尤指）议定,的条款,议定书,.,?,Kyoto Protocol,Why should we follow etiquette?,?,1, formal occasions,?,2, show respect and self-cultivation,?,3, a way of communication,?,4, secretary, secretary-rela

12、ted jobs, all jobs,?,礼仪是在人际交往中，以一定的,约定俗成,的程序,方式来表现的,律己敬人,的过程，涉及穿着、交往、,沟通、情商等内容。礼仪是我们在生活中不可缺,少的一种能力。从个人修养的角度来看，礼仪可,以说是一个人,内在修养和素质的外在表现,。,Why should we follow etiquette?,?,从交际的角度来看，礼仪可以说是人际交,往中适用的一种艺术、一种,交际方式或交,际方法,是人际交往中约定俗成的,示人以尊,重、友好的习惯做法,。从传播的角度来看，,礼仪可以说是在人际交往中进行相互沟通,的技巧。可以大致分为,政务礼仪、,商务礼,仪,、服务礼仪、社

13、交礼仪、涉外礼仪,等五,大分支。,What does business etiquette,include?,?,Dressing,Appearance and Presence,Sequence,At banquet, in a car, elevator,Shaking hand, presenting business,card, answering telephone.,What happened to these world,leaders?.,Reading Activity and Homework,Image,the,portrait,of ourselves that we,

14、present to others,is far more important than,most people realize. Good skills and,quality,work,are essential, but a poor image can,cloud,even,the most perfect technical abilities such as,typing,filing,and so on.,The secretary is classified as a white-collar,rather than a blue-collar worker because n

15、either,work clothes nor protective clothing are required,in the office. However, the secretary should view,clothing as a,uniform,that fits the image of the,office and thus advances the secretarys career,goals along with the purpose of the office.,If there is no,declared,dress,code,clues,about,formal

16、ity,should be taken from the other,employees in the office. If the men always wear,conservative,business suits,and the women are,always dressed in conservatively,tailored,clothing,striking a blow,for,individuality,in dress,will do nothing for ones professional goals. If the,office is very informal,

17、the secretary who wishes,to be noticed and promoted will wear clothing,that is just,a shade,more formal and more,professional.,In general, human relations experts,recommend a helpful, positive, and confident,attitude combined with a neat, clean,conservative, and businesslike personal,appearance. Spe

18、cifically, they recommend that,the secretary develops as many of the following,attributes,as possible:,（,1,）,Develop healthful eating habits to look,and feel better.,（,2,）,Use dress, hairstyle, and so forth to,convey confidence and,professionalism,.,（,3,）,Pay attention to body language.,Stand,straight,and,avoid frowns.,（,4,）,Dont be,tardy.,（,5,）,Listen to the words of others instead of,concentrating on ones own words.,（,6,）,Give sincere,compliments.,（,7,）,Do not criticize others.,（,8,）,Be courteous to everyone and,take time,to reply to any ques