成功导向的改变过程T.I.G总经理培训用

1、成功导向的改变过程T.I.G总经理培训用,Success Driven Change Process成功導向的改變過程,言明企管顧問公司 台北市信義區基隆路一段432號13樓之4 電話:02-2720-1710 傳真:02-2729-0879,T.I.G. 頂新國際集團,成功导向的改变过程T.I.G总经理培训用,2,Contents 內 容,Background 背景 How is T.I.G. Responding ? 頂新集團如何因應壓力 ? Success Driven Change Process Purpose 成功導向的改變過程 目的 Success Driven Change P

2、rocess Design 成功導向的改變過程 設計 Logic Flow of Success Driven Changes Process 成功導向改變過程的邏輯性流程 Focusing Organizational Energy 集中整合組織能量 Establishing Focus and Expectation 建立集中整合與期望 Design Through High Involvement 高度參與的設計 The Frame Work Of Four Thrusts Of A Culture Change 企業文化改變的四個信任架構 Developing A Marco Impl

3、ementation Plan For Creating Strategic Focus 發展一個大範圍針對策略性集中整合的實行計劃 Success Driven Change Process Rules 成功導向的改變過程 遊戲規劃 Success Driven Change Process Conclusion 成功導向的改變過程 結論,成功导向的改变过程T.I.G总经理培训用,3,Background-The System of 3C 背景-3C的系統,未來生意的競爭必須改變為以客戶導向的持久滿意服務為原則,成功导向的改变过程T.I.G总经理培训用,4,(a) 行銷與其他功能同等重要,生

4、產,財務,行銷,人事,行銷,生產,財務,人事,(b) 行銷功能較重要,Background-The Marketing Role of Change 背景 行銷在公司角色的演變,成功导向的改变过程T.I.G总经理培训用,5,Super Goal 卓越目標,Background- Super Goal of T.I.G 背景- T.I.G.的卓越目標, STYLE 行事風格 STRENGTH 優勢 SKILL 技巧,STAFF 員工,STRUCTURE 組織, STRATEGT 策略 SYSTEM 制度/系統 SOLUTION 解決,SYENRGY 共振效應,SHARE VALUE 共享價值,成

5、功导向的改变过程T.I.G总经理培训用,6,Background-The External Pressure On T.I.GSales Is Immense 背景 頂新集團的外在壓力,成功导向的改变过程T.I.G总经理培训用,7,臺灣人口結構,西元1991年,男,女,年齡,65歲以上,15-64,0-14,佔總人口比例,6.5%,67.1%,26.3%,成功导向的改变过程T.I.G总经理培训用,8,臺灣人口結構,西元1951年,男,女,年齡,65歲以上,15-64,0-14,佔總人口比例,2.5%,55.5%,42.1%,成功导向的改变过程T.I.G总经理培训用,9,臺灣人口結構,男,女,年

6、齡,65歲以上,15-64,0-14,佔總人口比例,20.2%,62.7%,17%,西元2032年(預估),成功导向的改变过程T.I.G总经理培训用,10,成功导向的改变过程T.I.G总经理培训用,11,Operation cost increasing 營運成本逐年增加,Background - The Internal Pressure On T.I.G. Sales Is Immense 背景 頂新集團的內在壓力,T.I.G.SalesInternal Pressure 頂新集團的內在壓力,Ineffective internal Communication 內部溝通，效率低,Lacki

7、ng on the positive attitude toward JOB 對工作缺乏正面企圖心,Inconsistent Operation Guideline 無固定營運操作模式,Lacking Consistent on Job Training 缺乏計劃一致性的在職訓練,Shareholder expectation 股東的期望,Lacking on Fast Response from market 缺乏快速反應市場變化,Not clear company vision/ goal felt by middle upper managers 沒有清楚感覺公司的願景 / 目標,Nee

8、d development Motivated Sales People 需培育更多有潛力/才能人才,Lacking on KPI Monitor / Review 缺乏主要績效評量標準監控/檢討,Gap of target Acknowledge 目標認知 / 落差,成功导向的改变过程T.I.G总经理培训用,12,External Internal Pressure 內外部壓力,T.I.G. 頂新集團,How is T.I.G. Responding ?頂新集團如何應付 ?,?,成功导向的改变过程T.I.G总经理培训用,13,External Internal Pressure 內外部壓力,

9、T.I.G. 頂新集團,Skill/ Knowledge 技術 /知識,Attitude 態度,Behavior 行為,How is T.I.G. Responding ?頂新集團如何應付 ?,成功导向的改变过程T.I.G总经理培训用,14,Influential Behavior of KSA 影響行為的KSA,成功导向的改变过程T.I.G总经理培训用,15,Success Driven Change Process Purpose 成功導向的改變過程 目的,To discover the real issues effecting the business. 發現影響生意真正問題 To r

10、each mutual understandings on the issues effecting the business. 達成共同了解影響生意真正問題 To develop tailor made programs to resolve issues effecting the business 發展適合專屬計劃來解決影響生意真正問題 Improve results by developing SUCCESS DRIVEN CHANGE PROCESS 推廣成功導向的改變過程計劃，來改進成果 Create a common base High Performance Teamwork

11、創造共同基礎 高效率績效團隊 To develop strategy for high acceptance 發展高接受度的策略,成功导向的改变过程T.I.G总经理培训用,16,Success Driven Change Process Design 成功導向的改變過程 設計,Have A Vision From The Now Towards To The Future 從現在到未來的一個願景(美夢),Factors： Aggressive International Brand players 國際知名品牌競爭者 Competitor Trading Term Better 競爭者對店家的

12、較優條件 Changing Trade Channel 末端通路的變化 Lacking on Fast Response from market 缺乏快速反應市場變化 Operation cost increasing 營運成本逐年增加 Ineffective Internal Communication 內部溝通，效率低 Lacking on KPI monitor / Review 缺乏主要績效評量標準,監控/檢討,成功导向的改变过程T.I.G总经理培训用,17,Logic Flow Of Success Driven Change Process成功導向改變過程的邏輯性流程,The Lo

13、gic Flow Of Success Driven Change Press is a means to make change a reality 成功導向改變過程的邏輯性流程是將改變變成事實的一種工具,Accountability (職責) Skill (技巧) Communications (溝通) Process and System (過程與系統),Create Strategic Focus 創造策略 集中整合,Design Through High Involvement 高度參與的設計,Implement Through High Involvement 高度參與的執行,On

14、ing plan for improvement 持續性改變 的計劃,Measurement and Commitment 評量與承諾,成功导向的改变过程T.I.G总经理培训用,18,Workshop 練習 Critical Success Factors 成功關鍵因素,Vision 願景 Value 價值 CSF 成功關鍵因素 (Critical Success Factors),成功导向的改变过程T.I.G总经理培训用,19,Workshop 練習 Critical Success Factors 成功關鍵因素,CSF 成功關鍵因素,ELEMENT 要素,UNIT OF MEASURE 評

15、量單位,HOW YOU WILL TRACK 追蹤,成功导向的改变过程T.I.G总经理培训用,20,Workshop 練習 Critical Success Factors 成功關鍵因素,Value 價值,Importance 重要性,Practices 實際應用,成功导向的改变过程T.I.G总经理培训用,21,Consensus by senior leadership to your strategic focus is vital to harnessing your organizational energy. 得到資深管理階層的同意,對策略性集中整合是很重要的,它能幫助善用組織能量,

16、Focusing Organization Energy集中整合組織能量,Direction 方 向 (Vision) (願景),Focus 集中整合 (Critical Success Factors) 主要成功因素,Expectations 期望 (Values & Behaviors) 價值與行為,To describe direction, we will develop a vision statement or refine your current vision statement. (敘述方向,發展願景說明或修正 現有願景說明) To agree on focus, we wi

17、ll develop critical success factors (同意集中整合, 發展主要成功因素) To clarify expectations, we will identify core values. (確認期望,尋找主要價值),成功导向的改变过程T.I.G总经理培训用,22,What are Vision, Critical Success Factors and Values? 什麼是願景,主要成功因素,價值? Samples of Vision, Critical Success Factors and Values? 願景,主要成功因素,價值的樣本? Develop

18、you own Vision, Critical Success Factors and Values? 發展你自己的願景,主要成功因素,價值? What Benefits do you hope to achieve by identifying Vision, Critical Success Factors and Values? 你要達成的願景,主要成功因素,價值,有什麼利益? Selecting and discussing Vision, Critical Success Factors and Values 選擇和討論願景,主要成功因素,價值 Criteria Check 評量條

19、件標準 Measuring Vision, Critical Success Factors and Values? 評量願景,主要成功因素,價值?,ESTABLISHING FOCUS and EXPECTATIONS建立集中整合與期望,成功导向的改变过程T.I.G总经理培训用,23,Vision 願 景,Design Through High Involvement高度參與的設計,Values 價 值,Mission 任 務,Dimensions 範圍 (Behaviors) (行為),Business Plan 營運計劃,Key Result Areas And Objectives 主

20、要成果地方和目標,Performance Management 績效管理,Critical Success Factors (Strategic Initiatives),成功的因素 (策略性創意),The performance management system is a funnel that takes macro goals (Strategic Focus)down to individual jobs accountability and behaviors. 績效管理是將大方向目標與策略性集中整合落實到個人職責及行為上,成功导向的改变过程T.I.G总经理培训用,24,The F

21、rame Work Of The Four Thrusts Of a Culture Change 企業文化改變的四個信任架構,ACCOUNTABILITY (職 責) Performance Management ( 績效管理) Job Design (工作設計) Organization Structure (組織架構) Skill (技巧) Business Knowledge (商業知識) Technical Skills (技術技巧) Continuous Improvement Skills (持續改進技巧) Leadership Skills (領導技巧) Communicati

22、ons (溝通) Formal Communication (正式溝通) Rituals and Symbols (儀式與代號) Behavior of Leaders (領導行為) Informal Communication Process or Rumor Mill (非正式溝通過程及謠言工廠 ) Processes And Systems (過程與系統) Career and Development Planning (生涯規劃計劃) Communications (溝通) Compensation (薪資) Information Management (資訊管理) Job Rota

23、tion (職位輪替) Operational Processes and Procedures (營運過程與流程),Thrust 1 信任一,Thrust 2 信任二,Thrust 3 信任三,Thrust 4 信任四,Performance Management (績效管理) Promotions (升遷) Recognition (認同感) Selection (選擇) Training (訓練),成功导向的改变过程T.I.G总经理培训用,25,Action 行動,Key Steps 主要步驟,Outputs 產出,When 何時,Who 誰,Finalize the Vision, C

24、ritical Success Factors,and Values 決定願景 , 主要成功因 素及價值 Identifying Measures for Success 尋找及確認, 成功改變 的方法 / 步驟 Analyze feedback and prioritize targets for action 分析回饋及排定優先順 序的目標及行動 Develop plans to prepare people for change 發展及準備改變人的觀 念行為的計劃,Agreement of final Vision, Critical Success Factors, and Value

25、s 同意最後決定願景, 成 功因素及價值 Measures,baselines,and improvement targets 基礎方法及改進目標 Prioritized targets for change 排定優先順序 , 針對改 變目標 Preliminary team charters 初步任務憲章 Action plans 行動計劃,Creating the Strategic Plan for Change 創造策略集中整合,Developing A Marco Implementation Plan For Success Driven Change Process 發展一個大範

26、圍針對成功導向的改變過程實行計劃,成功导向的改变过程T.I.G总经理培训用,26,Workshop 練習 Who Move My Cheese 誰搬走了我的乳酪?,成功导向的改变过程T.I.G总经理培训用,27,Success Driven Change Process Rules成功導向的改變過程 遊戲規劃,Rules 1 - The mental CHANGE towards SDCP 成功導向的改變過程的心態改變,Content 滿足感,Fear 害怕,Suspicion 懷疑,Involvement 參與,Commitment 承諾,Action 行動,Past 過去,Now 現在,F

27、uture 未來,Success 成功,CHANGE改變,成功导向的改变过程T.I.G总经理培训用,28,Success Driven Change Process Rules成功導向的改變過程 遊戲規劃,Rules 1 - The mental CHANGE towards SDCP 成功導向的改變過程的心態改變,Do not just ask yourself if we are doing things right, ask if we are doing the right thing right. Do not just seize the short-term advantage

28、, take steps towards the long term view. Do not just master the routine, but be daring , be different, be fast, be successful Do not complain about what you cannot change, change what you can.,不要只問自己我們做得對不對, 要問自己 是不是把對的事情做對 不要只注意短期效益, 現在所做的事應有 利於長期效益 不要只注意日常事務, 要大膽, 要敢於不 同, 要快速, 要成功 不要抱怨你所不能改變的, 去改變

29、你能改 變的,遊戲規則 1,成功导向的改变过程T.I.G总经理培训用,29,Success Driven Change Process Rules成功導向的改變過程 遊戲規劃,Rules 2 - The effective COMMUNICATION towards SDCP 成功導向的改變過程的有效溝通,成功导向的改变过程T.I.G总经理培训用,30,Success Driven Change Process Rules成功導向的改變過程 遊戲規劃,同理心： 首先去理解, 然後被理解 可 信： 說你要做的, 做你所說的 清 晰： 表達簡明扼要, 切入要點 尊 敬： 關注地聆聽, 確認闡明 身

30、體語言： 大多數的溝通是非語言的, 注意你的面 部表情, 身體語言和說明的口氣,遊戲規則 2,Rules 2 - The effective COMMUNICATION towards SDCP 成功導向的改變過程的有效溝通,Empathy: Seek first to understand, then be understand Credibility: Say what you do,do what you say. Clarity: Be simple, concise and to the point Respect: Listen attentively and ask for cl

31、arifications. Physiology: Most of your communication is non-verbal watch your facial expression, body language and tone of voice.,成功导向的改变过程T.I.G总经理培训用,31,Success Driven Change Process Rules成功導向的改變過程 遊戲規劃,Rules 3 - The positive ATTITUDE towards SDCP 成功導向的改變過程的正面態度,成功导向的改变过程T.I.G总经理培训用,32,Success Driv

32、en Change Process Rules成功導向的改變過程 遊戲規劃,Rules 3 - The positive ATTITUDE towards SDCP 成功導向的改變過程的正面態度,主 動： 以決定為動力, 而不是以條件為動力 從經驗中學習： 從錯誤中吸取經驗, 修正改進, 避免犯同 樣的錯 巨大的努力： 巨大的機會需要付付巨大的努力才能得 到 不斷改進： 不要固守在過去和現有的成功上, 停止 前進就等於後退,遊戲規則 3,Be proactive: Be driven by decision, not conditions. Share&Learn from experienc

33、es: Learn from mistakes, correct and improve without repeating the same mistakes. Great Efforts: Great opportunities demand great efforts. Continuous Improvement : Past and present success without continuous improvement leads to failure in the future.,成功导向的改变过程T.I.G总经理培训用,33,Success Driven Change Pr

34、ocess Rules成功導向的改變過程 遊戲規劃,Rules 4 - The high performance TEAMWORK towards SDCP 成功導向過程的高績效團隊合作,成功导向的改变过程T.I.G总经理培训用,34,Success Driven Change Process Rules成功導向的改變過程 遊戲規劃,Rules 4 - The high performance TEAMWORK towards SDCP 成功導向過程的高績效團隊合作,良好的關係： 經常給你的同事認可和讚賞。要互相尊敬 集中在共同的目標上： 接受我們共同的目標, 理解現實共同目標 所需要的。集中在關鍵點上。在解決問題 上盡你所能 關注： 最重要的人是與你在一起的人。,遊戲規則 4,Positive Relations: Always acknowledge and appreciate other team members. Have mutual trust and respect in each other. Focus on common goals: Accept our common goals and understand what is requir