国际酒店PA部操作程序PA-0013HOWTOVACUUM

1、（令 INTERCONTINENTALSTANDARD OPERATING PROCEDURE标准操作程序HOT E L 5 G R O U PHOW TO VACUUM如何吸尘TASK NUMBER :任务号PA-0013Department : 部门Housekeep ing 客房部Date Issued: 发出时间January 20052005年1月Guest Expectation : 顾客愿望I expect the hotel to be regularly vacuumed. I recognize a dirty hotel and the image of the h su

2、ffers whe n this is the case.我希望酒店能够定期吸尘，在脏的酒店是一种忍受。TIME TO T RAIN : 培训时间25 min utes25分Why is this task importa nt for you and our guests? 为什么此任务对于你和我们的客人都很重要？An swers:答案1. I understand the importanee of having vacuumed carpet. This is part of our image. 我知道酒店地毯吸尘的重要性，这也是酒店形象的组成部分。2. It is important

3、 for us to know, how we have to vacuum让我们知道如何吸尘是很重要的。3. We can in crease the GSTS sco我们可以增加顾客满意程度调查的分数。4. We can show our professionalisn我们可以展示自己的专业性WHAT/ STEPS 内容步骤HOW/ STANDARDS 标准操作TRAINING QUESTIONS培训疑问1) Preparati on准备Make sure the machi ne is work ing and the accessories are ready, i.e. hose,

4、no zzle, flat no zzle and round brush as well as scissor. 确保机器正常运行，附件准备就绪。如吸 管、吸头及刷子等。Put “ Work in progress sign lace. ” in p 将“暂停服务”的牌子放好。Why do I n eed to have clea ning material available?我为什么要准备好所有的工具？Why do I n eed to put a sig n?为什么还要放牌子？2) Clea ning清洁Pick up pieces of paper, trash or other i

5、tems, i. paper clips, etc. from the floor.将纸片垃圾类的东西收起，如地面上的纸 夹等。Check for stains or loose threads, remove stair using “ Spot clean ” . SOP检查有无污迹及开线的情况，去污参照“点清”的SOP。If there are loose threads, cut them off with scissors.如果发现开线用剪刀将其剪掉。Plug in and switch on upright vacuum cleaner. 打开机器并将其放好。Vacuum the

6、floor carpet, starting from the inne corner of the area using, overlapp ing strokes. Pull the vacuum clea ner backwards and push forward aga in to start ano ther sect ion.地毯吸尘从内至外重叠进行完成一块区域 后将吸尘器后移重复进行下一区域。Pay attention to areas under the sofa and table 对沙发和桌子下特别注意。Vacuum the floor skirt ing and edg

7、es using the crevice head and round brush.用圆刷吸头吸边框。Why do I n eed to vacuum the area before? e我为什么要先吸尘？Why do I have to keep this system?我为什么要按此程序进行？What doI have to do to spray shamioo?What strokes do I have to use?我按什么方式进行？What do I have to do whe n a sect ion is complete?当一个区域结束后该怎么办？.3) Finish c

8、lea ning 清洁结束Whe n job is complete, empty the dust bag, wip the cord and wind it around the cord clip neatly 工作结束清空尘袋，将管子和线缠起。STOP USING THE MACHINE IF ANYe Why do I n eed to empty the dust bag?.我为什么要清空尘袋？Why do I n eed to wipe the cord n eatly befor stori ng?mSMELL OR BURN ACCURES! 当发现异味和烧的迹象时停止使用。

9、在存放前为什么要将线清理？WHAT/ STEPSHOW/ STANDARDSTRAINING QUESTIONS4) Storage存放Return vacuum cleaner to the store and place n eatly on shelf.将吸尘器归还仓库并将其放回响应位置。Where do I n eed to store the chemicals? 我将原料放到什么地方？5) Report defects问题上报Report immediately any maintenance problems found while clea ning.在清理的过程中发现问题立刻

10、上报。,Why do I have to report immediately? 发现问题后我为什么立刻上报？Summary questions:问题总结1. What is important when preparing to vacuum在准备吸尘前应注意什么？2. What is the movement when vacuuming吸尘时按什么方向进行？3. Do you need any chemicals我需要原料吗？4. Where do you start vacuuming从那里开始吸尘？5. What do I have to consider when storing the equipment?#存时应该注意什么？6. Do I need to report defects to HK or can I