国际酒店前厅管理手册Front Office Reception-RM–FO–GS-07-01 PSB Computer System

1、国际酒店前厅部操作手册前厅部Front Office前台服务程序LOCAL STANDARD OPERATING PROCEDURES国际酒店管理资料手册International Hotel Management Information Manual前台是展示酒店的形象、服务的起点。对于宾客来说，酒店大堂前台是接触我们酒店的第一步，是对酒店的第一印象，是非常重要的。 制定前厅部标准运作程序手册的目的制订本手册是为了说明酒店管理前厅部标准运作的政策和程序，确保前厅部运营及管理工作的一贯性。向前厅部工作人员提供日常工作及培训的指导。使前厅部员工了解前厅的作用，了解前厅运作及管理的政策和程序。LO

2、CAL STANDARD OPERATING PROCEDURES本地标准操作程序LSOP No.:RMFOGS-07-01Effective Date:Division:Front Office前厅部 Revised Date:Section:Reception 前台Prepared by : Approved by 批准人:_SUBJECT主题:PSB Computer System 认知PSB 系统_OBJECTIVE目的：Ensure all front desk GSAs are fully acknowledge of PSB computer system. 确保所有前台大使了解

3、PSB操作系统的用途,正确操作各功能键.确保上传及时。POLICY政策：It is the policy of Renaissance Sanya Resort & Spa to know how to use each function of PSB computer system and make sure all the data has been sent out timely.三亚万丽度假酒店的政策是正确PSB系统操作各功能键.确保上传及时PROCEDURES 程序： 1. Distinguish Chinese guest system and foreign guest syst

4、em.分清内宾和外宾系统。2. Know how to scan foreign guest passport.知道如何扫描外宾证件。3. Know how to scan Chinese guest ID card.（Difference of First Generation ID & Second Generation ID）知道如何扫描内宾的身份证（第一代及第二代身份证的区别）。4. Know how to look for guest through PSB computer system.会通过PSB操作系统查找客人。5. Know how to send out data manually.知道如何通过PSB系统将数据手动上传。6. Know how to add up one day total data through PSB computer system.知道如何统计一天的PSB中外宾数据。Reviewed by 审核人: Approved by 批准人: _ Division Head部门主管 Genera