国际酒店前厅管理手册Front Office Reception-RM-FO-GS-02-02 Saflok Training制卡系统培训

1、国际酒店前厅部操作手册前厅部Front Office前台服务程序LOCAL STANDARD OPERATING PROCEDURES国际酒店管理资料手册International Hotel Management Information Manual前台是展示酒店的形象、服务的起点。对于宾客来说，酒店大堂前台是接触我们酒店的第一步，是对酒店的第一印象，是非常重要的。 制定前厅部标准运作程序手册的目的制订本手册是为了说明酒店管理前厅部标准运作的政策和程序，确保前厅部运营及管理工作的一贯性。向前厅部工作人员提供日常工作及培训的指导。使前厅部员工了解前厅的作用，了解前厅运作及管理的政策和程序。LO

2、CAL STANDARD OPERATING PROCEDURES本地标准操作程序LSOP No.:RM FO GS-02-02Effective Date:Division:Front Office前厅部Revised Date:Section:ReceptionPrepared by : Approved by 批准人:SUBJECT:Saflok Training 制卡系统培训_OBJECTIVE目的：The ambassador can make guest use key according to the procedure.前台大使可按照程序制作客用房卡.POLICY政策：To e

3、nsure all the key issued to guest with the right authority.保证所提供给客人的房卡有正确的授权。PROCEDURES 程序： 1. When running the SAFLOK Client, Must entering the assigned User ID in the first box and the assigned Password in the second box and clicking OK will bring up the main screen.每位大使都有自己的用户名及密码,确保每次用自己的用户名登录,使

4、用后退出.2. At the main screen, all key making and non-key making functions are performed. There are four tabs, Keys, Locks, System, and Reports. Performing any function within the SAFLOK Windows Program can only be done if properly authorized. All user authorizations are tied to the individual password

5、s issued by the property administrator. 登录到主界面,会看到四个不同的功能健:keys, Locks, System, Reports,每个功能的使用都需要得到相应的授权.Making Guest Keys1. Click on the “Make User Key”2. Key Function: Choose “Make standard key”3. Key group choose “Room”4. Key Make code: Choose “New” or “Duplicate” according to your needs.5. Key

6、List: Input the room number6. Key will be used by: Choose “Guest7. Expected Check Out Date/time: Input the date and time according to guests reservation, set the check out time at 14:00 for guests convenience.离店日期时间：按照客人的实际预订输入相应的日期，如果客人无特殊要求，前台大使将离店时间设为离店当天14:00 。8. Date/Time the key should Expired: Input the date and time according to guests reservation.