某大酒店员工手册

1、Employee Handbook员工手册1 / 682 / 68CATALOGUE目录Foreword 前言Mission Statement 企业宗旨Welcome Message from The General Manager总经理欢迎辞Owning Company Introduction 业主简介CHAPTER 1. Meritus第一章 君华 管理公司简介CHAPTER 2.The Meritus experience (our history/our founder)b5E2RGbCAP第二章 我们的历史，我们的创始人CHAPTER 3.General terms and co

2、nditions of employmentp1EanqFDPw第三章 员工聘用条例3.1 Recruitment guideline3.2 Probation period3.3 Working hours, rest days & overtime3.4Time card & swipe card3.5 Attendance3.6 Staff uniform3.7Transfer 、 Promotion & Demotion3.8 Resignation/T ermination/Dismissal3.9 Renewal of employment contract3.10 Exclusi

3、ve service and entire time3.11 Change of personal particulars员工聘用指南 员工试用期 工作时间、休息日和超时工作 考勤卡的使用规定 员工出勤规定 员工制服 调职、晋升及降职 辞职/ 辞退 / 解雇 合同续签 限制兼职工作之规定 个人情况变更说明DXDiTa9E3dCHAPTER 4.Employee Benefits 第四章 员工福利4.1 Duty Meals4.2 Public Holidays4.3 Annual Leave4.4 Matrimonial Leave4.5 Maternity Leave4.6 Compassi

4、onate Leave4.7 Work Injury4.8 Medical Benefits4.9 Leave without pay/Sick Leave4.10 Bonus4.11 Awards4.12 Training免费工作餐 法定节假日 年假 婚假 产假 丧假 工伤 医疗福利 事假 / 病假员工奖励员工培训CHAPTER 5.Hotel Rules & Regulations11 / 68员工名牌 员工证 员工通道 员工接受例行安全检查 员工考勤 员工接待私人来访 员工接打私人电话 员工在酒店内吸烟 员工使用客用洗手间 员工使用客用电梯 员工不允许在店内闲逛 失物招领 员工不允许偷窃

5、酒店物品 员工不允许在岗上吃东西 员 工不允许在岗上酗酒 RTCrpUDGiT 员工配带私人传呼机或手机 员工必须遵守酒店保密制度 员工安全工作 员工违纪类别 员工纪律处分的结构 员工进行申诉的程序员工制服的保管和使用 员工个人卫生 员工个人仪容仪表 员工个人体态 员工工作态度 员工工作环境 员工守时准则 员工工作效率和服务效率要求员工餐厅 员工更衣柜和更衣室 员工布告栏5PCzVD7HxA火灾 意外事故与伤亡 电梯故障第五章 酒店各项管理规定5.1 Name Badge5.2 Employee ID card5.3 Employee entrance/exit5.4 Security Vet

6、ting5.5 Time card & daily time sheet5.6 Personal visits5.7 Personal calls5.8 Smoking5.9 Washrooms5.10 Use of lifts/elevators of guests5.11 Loitering5.12 Lost & Found items5.13 Theft5.14 Eating/Drinking5.15 Drunkenness/Under influence of alcohol5.16 Personal pager & Handphone5.17 Confidentiality5.18

7、Health & Safety at work5.19 Types of Misconduct5.20 Structure of Disciplinary action5.21 Grievance ProcedureCHAPTER 6.Staff Responsibilities第六章 员工职责规范6.1 Staff uniform6.2 Personal hygiene6.3 Personal grooming6.4 Posture6.5 Attitude6.6 Cleanliness6.7 Punctuality6.8 Efficient and prompt serviceCHAPTER

8、 7.Employee Facilities第七章 员工设施介绍7.1 Staff dining room7.2 Staff locker & staff locker room7.3 Staff notice boardCHAPTER 8.Emergencies-what you should do in case of 第八章 紧急事故处理8.1 Fire8.2 Accidents & Death8.3 Breakdown of lifts/elevatorsAppendix 1 Personal Grooming Standards For Female附录 1仪容仪表标准（女）Pers

9、onal Grooming Standards For Male 仪容仪表标准（男）Appendix 2 附录 2Employee Handbook acceptance 接受员工手册协议FOREWORDThis Employee Handbook is designed to give you an overall insight and understandingof working in MERITUS MINGDE SHANGHAI. jLBHrnAILg 本员工手册旨在使您对上海铭德 君华 大酒店有整体的了解，并知晓如何在其中工作。The Managerial team reserv

10、es the right to amend any part contained in this handbook. Any amendment should be reviewed and approved by the hotel management before it can take effect and be implemented. Where any point in this handbook differs from the notices, circulars that the Hotel may issue from time to time, the latter w

11、ill take precedence. xHAQX74J0X 酒店管理层有权对本手册的内容进行修改与调整，任何修改均需得到酒店管理层的审核确认方 可生效。今后酒店颁布的任何管理条例有与之相悖之处，均以后者为准。 LDAYtRyKfEThe employee handbook is provide hotel Overview, staff recruitment, staff wages and benefits, the staff code of conduct, the hotel various rules and regulations, security and other pr

12、ovisions for hotel employees.Zzz6ZB2Ltk本员工手册为上海铭德 君华 大酒店工作的员工提供有关酒店概况、员工聘用、员工工资福 利、员工行为规范、酒店各种规章制度、安全等规定。dvzfvkwMI1This manual is not the only source of information on hotels; each employee has an obligation familiar with the departments own rules and regulations. In addition, the hotel has the resp

13、onsibility under the business development staff handbook need for timely adjustment of the relevant provisions in the hotel and will be regularly posted on the bulletin board in the publicity staff, our staff should be concerned about and implementation. rqyn14ZNXI 此手册并非本酒店信息的唯一来源， 每位员工都有义务熟悉自己所在部门的

14、规定和条例。 此外， 酒店有责任根据业务发展需要及时调整员工手册中的有关条文，酒店并会定期张贴在员工布告 栏中公示，酒店员工应予关注和执行。 EmxvxOtOcoMISSION STATEMENT企业宗旨VisionTo become Asians outstanding hospitality brand愿景:成为亚洲卓越的酒店业品牌Core valuesAsian Hospitality核心价值观 （亚洲式殷勤好客之服务）We promise to provide our guests with an experience ofAsian grace, warmth & care ever

15、y time they stay withusSixE2yXPq5我们承诺在每时每刻提供给酒店的客人“亚洲式优雅、热情、关爱”之体验。MISSIONLead the region of Asian hospitality through our Asian grace,warmth and care6.ewMyirQFL使命 （藉着 “亚洲式优雅、热情、关爱 ”将“亚洲式殷勤好客之服务 ”作为酒店业风向标）The Meritus PromiseLet us make some commitments让我们许下某些承诺吧I Shall ask 我愿意询问I shall appreciate 我心

16、怀感激I shall not ridicule 我不会嘲笑奚落I shall not hold back 我不会踌躇不前WELCOME MESSAGEFROM THE GENERAL MANAGER总经理欢迎辞Welcome to MERITUS MINGDE SHANGHAI上海铭德 君华 大酒店欢迎您！Good Morning Ladies and Gentlemen, 女士们、先生们，早上好：It gives me great pleasure to be able to welcome you today as new members of the Meritus Mingde Sha

17、nghai team. kavU42VRUs 今天，非常高兴有这样的一个机会，欢迎在座的各位成为我们铭德 君华 大酒店的新成员。Meritus is a luxury Asian brand that prides itself in offering the finest hospitality for business and leisure travelers. Our name is a Latin word that means deserving of merit w, hich together with our distinctly Asian logo symbol is a

18、 fusion of Eastern philosophy and respect ofWester n sophisticati onwe offer the best of Asia n and Wester n hospitality. y6v3ALoS89君华 品牌是亚洲的奢华品牌， 以提供给商务客人和休闲游客 “最优质热情的服务”为荣耀。 “君 华 ”一词，源于拉丁文， 意指“品质精美”，配以融合了东方哲学和西方雅致尊荣的典雅标志， 代表的是 君华 所提供的亚洲式经典服务以及备受推崇的西方式典雅。 M2ub6vSTnPOur owning company Mingdu Propert

19、y Development has invested a total of US$100 million into this project making it one their most important projects. Needless to say, they will be placing a great deal of emphasis on ensuring the success of the hotel.0YujCfmUCw我们的业主方 - 上海民强投资有限公司（上海民都置业发展公司）在这个酒店工程项目上投资 近 1 亿，足见其对此项目的重视。更不用说，他们将致力于确保

20、酒店的成功。 eUts8ZQVRdThe hotel you are joining will have the privilege of being the first International 5 star hotel to open and operate in the Zhabei district which is now beginning to emerge as the new CBD area of Shanghai as many companies move their operations into the district.sQsAEJkW5T在座各位所加入的铭德

21、君华 酒店将会成为闸北区第一家五星级酒店，而闸北区本身也即将以商 务中心地区的新姿态吸引许多跨国公司。 GMsIasNXkAOur hotel will feature 288 rooms, 5 Food & Beverage outlets, extensive conference and banqueting facilities, a health spa and fitness center, 3 executive floors including theMeritusClub Lounge and a swimming pool. These facilities are ver

22、y important for drawing guests to come and stay at the hotel. However what is more important and vital to the success of our hotel, is the welcome they receive when they arrive, the service they receive during their stay,the farewell they receive whe n they depart and the follow up service they rece

23、ive afterwards-this all comes down to the hotel rm ost important resource YOU, our staff. Our service promise is Asian Grace, Warmth and Care each time a Guest stays. We don t just promisegood service or excelle nt service-we promise warm service that cares! TirRGchYzg我们的酒店拥有 288 间客房， 5处餐饮场所，宽敞的会议及宴

24、会设施，健身中心和水疗馆， 3 个 楼层的行政楼，包括 君华 会和游泳池。这些设施是吸引客人前来入住的主要原因，然而对于酒 店成功更重要和关键的是我们的迎接和送别服务 - 在客人入住期间所感受到的服务， 在他们离 店时的送别服务， 他们再次入住的跟进服务；这些都取决于酒店最重要的资源 - 你们， 我们的 员工。我们的服务承诺是在客人每次入住时亚洲式优雅、热情和关爱。我们不单单承诺提供良 好的服务，我们承诺的是能让客人感受到关爱的服务！7EqZcWLZNXYou will receive a great deal of training over the next few weeks to en

25、able you to help provide this level of service to our guests once the hotel opens. For those of you have worked in pre-opening hotels before, you will know that it is hard work, but you will also know the thrill of when the hotel opens after all of your hard work. We are now in the final 90 day period prior to our soft opening, this is a vital and busy period to ensure that all of the hotel systems, equipment and operations are installed, checked and tested prior to opening for our guests. I encourage you to