酒店前厅部专业用语

1、酒店常用英语口语：前厅部用语（1）Have you a reservation您预订过吗？（2）May I have your n ame and room nu mber您能告诉我您的名字与房间号码吗？（3）Here is your room key.给您房间钥匙。（4）Please pay at the cashiers desk over there.请去那边帐台付款。（5）Are these your baggage May I take them for you ？这些是您的行李吗？我来帮您拿，好吗？（6）Im afraid our hotel is fully booked on

2、that date.对不起，我们饭店那一天的客房全部订满了。（7）Your room is con firmed for that day. We look forward to serv ing you.您要的那一日房间已经确认了。我们期待着为您服务。（8） r II can cel Mr Bells reservati on from February 27th for three nights.我将取消BELL先生从2月27日开始3个晚上的预订。（9）May I recon firm your departure date?我可以再次确认您的离店日期吗？（10）rm sorry， mad

3、am. We dont have any vacancy at the moment. 对不起，小姐，我们现在没有空房间。(12) How many pieces of luggage do you have请问您有几件行李？(13) Is there any thi ng valuable or breakable in your bag您包里有贵重或易碎物品吗？(14) You can get your money cha nged at the cashiers Desk.您可以去收款处兑换钱。(15) Could you take a message for her please？你能

4、不能为我给她留信口信？(16) Just a mome nt please, sir. I ll put you through.请稍等一下，先生。我马上为您接通。(17) For outside calls, please press 9 first and whe n you hear the diali ng tone, press the nu mber you want.打外线请先按9,听到声响后再按您所要的号码。(18) How would you like to make payme nt, sir.先生，请问您将如何付款？(19) Here is your cha nge an

5、d receipt sir. I ll send a bellma n up to get your luggage.先生，这是您的找钱和收据。我马上叫行李员上去取您的行李。(20) The rate of your room will be paid by your host unit while the others should be at your expe nse.您的房费将由接待单位支付，而杂费则应由您自己付。(21) How many copies do you need您要复印几份？sir ？(22) Can you give me your fax nu mbe,请您告诉我您

6、的传真号码好吗？(23) When can I pick it up？我什么时间能取？礼宾部Concierge行李生 Bell man / Bell boy门童 Doorman行李 Luggage / Baggage行李架 Luggage rack行李存放处 Luggage Depository行李车 Baggage trolley司机Driver导游 Tour guide电梯 Elevator洗手间Toilet机场 Airport火车站 Railway station商场 Shopping center超市 Super market小费Tip雨伞 Umbrella接机服务 Pick-up s

7、ervice / Limousine service行李寄存 Check baggage叫早服务Morning call贵重物品Valuables易碎物品 Fragile objects自助早餐 Buffet breakfast往前直走Straight on常用词汇五星级酒店Five-star hotel前厅咅B Front office department总台 Reception / Front desk总机 Operator / Service center商务中心 Bus in ess cen ter票务 Ticket service游泳池 Swimming pool西餐厅 Weste

8、rn restaura nt中餐厅 Chin ese restaura nt大堂吧 Lobby lounge / 医务室 Clinic Room桑拿 Sauna / 按摩 Massage / 美容厅 Beauty salon多功能厅 / 会议室 Powerlong Multi-Function Hall / Meeting room停车场 Parking lot总经理 General manager / 经理 Manager大堂副理 Assistant manager AM宾客关系主任 Guest relation officer GRO主管 Director / 领班 Supervisor楼

9、层服务员 Room boy / Room waiter总台接待Receptionist /维修人员Repairman换钱 change money明信片postcard洗衣袋 Laundry bag小心轻放 Handle with Care / 请勿倒立 Keep Top Side Up餐厅服务英语口语竞赛试题(A)I Expla natio n(10)1, Table service餐桌服务.客人坐在餐桌旁，有服务员为其提供服务的一 种服务形式.2, Cuisine:菜系.取自于法语 在英语中用来指某一特定的烹饪体系.如中国菜为 Chinese Cuisine.II Words 15 分餐饮

10、部经理:Food and Beverage Man age 酒精炉 Chafi ng Dish特色烹调Regional Cooking中国白酒Spirit葡萄汽酒Sparkling Winein Tran slate the fowli ng senten ces into Chin ese or En glish.（一）汉译英25分1, 您愿意坐在哪儿Where would you like to sit2, 我想要柠檬茶.1 would like tea with a slice of lem on ,please.3, 我们各付各的Lets go Dutch.4, 请问您对用餐还满意吗I

11、s everything all right with your meal5, 对不起，女士，您能告诉我您的房号并出示您的房卡吗Excuse me.madam.May l have your room card（二）英译汉10分1, Tha nk you very much.Have a nice eve ning.非常感谢,祝您有个愉快的夜晚.2,1m sorry,sir,We do not have a table free no w.Would you like to have adrink in the bar We shall call you as soon as possible

12、对不起，先生.我们现在没有空餐桌，请您在酒吧稍等一下，好吗一有空 桌子我们就马上通知您.IV Answer the following question in English.（20 分）中国的八大菜系是什么ShandongCuis in e;Sichua nCuis in e;Gua ngdongCuis in e;Fujia nCuisi neJia ngsu Cuisi ne;Zhejia ng Cuis in e;H unan cuis in e;A nhui Cuisi ne2, 中餐的烹调方法有哪些烘焙 bake 煮 boil 闷炖 braise 炸 deep fry 煎 fry

13、炒 fry 烟熏 smoke 清蒸steam 烩stew 烘烤roastV please in troduce your Chin ese restaura nt to your guest.（1 分）餐厅服务英语口语竞赛试题（B）I Expla natio n（10）Ban quet-宴会.宴会为多人准备的正式用餐形式.通常伴有致词和一定 的 仪式.Self-service自助服务有客人们自己从食品台上取事物的一种餐厅服 务.II Tran slate the follw ing Words into En glish（15 分）中餐厅 Chi nese Restaura nt 筷子 Cho

14、psticks 芹菜 Celery 鲈鱼Perch免税商店 Duty Free Shop皿 Tran slate he followi ng senten ces in to Chin ese or En glish.i汉译英（25分）1, 早上好!我能为您做点什么Good morning! What can I do for you2, 我想来点清淡些的，你能推荐什麽吗What would you recomme nd I prefer someth ing light.3, 我希望没有打扰您.I hope rm not disturb ing you.4, （餐厅）供应时间是：早餐7点到9

15、点.Service hours are from7:00a.m.to9:00a.m.for breakfast.5, 感谢您让这件事引起我们的注意Thank you for bringing this matter to our attention.西餐厅常用语1. Do you like to go out eati ng?想不想出去吃呢？有次我问老美出去吃东西怎么说，他回答说一般出去吃饭，他们只说go to eat , go out eating 或是 eat out 而不会说 go to dinner, go for lun ch,也就是不需特地说中餐或是晚餐.所以后来老美问我刚去哪了,

16、我应该要说 I just went out eating, 而不会说 I just went to dinner. 小细节多注意，你的英文会更棒.如果要强调是去吃午餐或晚餐的话，一般就直接说 lunch或是dinner.例如人家问你，Where did you go?你就可以答说lunch.2. There is a Deli over there, do you like it?那里有一家Deli （餐厅），你喜不喜欢呢？美国的餐厅可分很多种，Restaura nt是一般的通称，另外常用到的有 Deli :供应三明治，沙拉这种现成的，不需再经过烹调的餐厅，例如SUBWAY就可以算是 Deli

17、.另外还有 Grill也随处可见，翻译成烤肉餐厅，多半是提供牛排，汉堡热食类的食物.Deli这个字是delicatessen的简写，可是现今在美国一般只会听到deli 而很少听到 delicatessen 了!3. What do you like to dri nk?想要喝什么？美国餐厅的习惯，吃饭时都会点一大杯饮料，所以侍者一定会先问你What do you like to drink. 也有人会这么说 ,Can I get you something to drink?. 一般餐厅都会提供的有 Coke, Diet Coke, Sprite, Iced Tea,以 及Lemonade等.

18、如果什么都不要,就说Just water.值得注意的是，在一般的速食店提到 drink都是指soft drink而言. 但是一般人说到have a drink时,他们多半指的是alcoholic,也就是 含酒精的饮料.所以如果有人问你,Come on, have a drink with us. 他绝不是要你跟他们一起喝可乐的意思，而是要你跟他们一起喝酒 啦！4. Are you ready to order or just a minu te?你们准备好了吗？还是要再等一会？通常饮料上桌之后，大伙都还要花点时间研究一下菜单，如果侍者看 你们大概都差不多了，他就会过来问你们，Are you r

19、eady to order or just a minute?如果是已经准备好要点餐了 ，就直接跟她说你想吃什 么，如果大家还要再研究研究，则可以跟侍者说 Just a minute.或是 Wait a few more minutes.请他等一下,他会说 OK. III be back.（好, 那我等下再来.）5. Do you want to separate check?你们要不要分开付帐？比如说二对夫妻出去吃饭，大家想各自付自己的，则你们可以主动跟侍者说 We want to separate check.有时他们也会主动问你，Do you want to separate check

20、?或是 Do you want separate checks?这样的话 帐单就会有二张.但有些餐厅separate check会多收服务费，最好先 问清楚.如果是要一起付，则简单地说，together或是one check就 可以了 .6. How do you like your steak cooked?你的牛排要几分熟？通常点牛排，或是在高级一点的餐厅点牛肉汉堡，服务生都会这样问你，How do you like it cooked? 回答的方式，全熟是 well done,七分 熟：medium well, 五分熟：medium,四分熟：medium rare,三分熟：rare. 老

21、美有时在开玩笑时也用bloody来代替rare这个字，听来是不是更传神？所以如果各位嗜食生牛肉的话，下次不妨试试 bloody ashell的点法.但请注意一下 bloody这个字在英国英语中有点类似 fxxx的意思，所以除非有把握不然不要拿出来乱用.记得有一次我去一家蛮高级的法国餐厅用餐，结果我跟他要 well-done的牛排，结果煮出来的东西跟橡皮一样难吃.后来老美跟 我解释，你摸摸自己头上的各部位就知道你的牛排等一下煮出来是 什么样子，well-done就是头顶，硬梆梆的，medium well就是额头, 稍微有点弹性.medium是鼻头，软软的.rare是下巴最柔软的部份. 我觉得这个

22、分法蛮实用的，跟各位分享一下.日点击数：1484【字体：小 大】【收藏】前厅：1、Have you a reservation?您预定过了吗？2、May I know your name and room number?您能告诉我您的名字与房间号吗？3、Here is your room key.给您房间钥匙。4、Please pay at the cashiers desk over there请去那边帐台付款。5、Are these your baggage?这些是您的行李吗？May I take them for you?我来帮您拿好吗？客房部6、Housekeeping May I c

23、ome in?客房服务员，我可以进来吗？7、Leave your laundry in the laundry in the laundry bag behind the bathroom door.请把要洗的东西放在浴室门后的洗衣袋中。8、I hope rm not disturbing you.我希望没有打扰您。9、 One moment , madam, rII bring them to you right away .等一会儿，夫人。我马上送来。10、I ll send for an electrician ( doctor.)我给您请电工(大夫)。餐饮部：11、Sit down,

24、please . Here is the menu请坐，给您菜单，先生。May I take your order, sir?您要点菜吗？12、What would you like to have, coffee or tea?您要喝咖啡还是茶？13、Would you like to have any wine with you dinner?您用餐时要喝点酒吗？14、Service hours are（餐厅）供应时间是:7： 00a. m. to 9: 00a. m. for breakfast.早餐7点到9点。11: 30a. m. to1: 30p. m. for lunch .午餐

25、11点半到1点半。6: 30p. m. to 8: 30p. m. for dinner.晚餐6点半到8点半。15、Here is the bill. Please sign it这是您的帐单，请签字。酒店销售的不仅仅是客房，还有饮食，更重要的是服务。所以熟练掌 握一些常用的销售英语口语，对于提升酒店的水平有很大的帮助！1、What kind of rooms（foods） would you like to have?您需要什么样的房间（吃什么样的菜）？2、Here is a brochure of our hotel and tariff.这是介绍我们饭店的小册子和价目表。3、Well g

26、ive you a 10%(ten percent) discount.我们给您九折优惠。4、Well offer tour guides complimentary breakfasts.我们给陪同提供免费早餐。5、We accept your terms.我们接受您的条件。6、May I introduce myself?让我介绍我自己。7、May I present you a litter souvenir?请接受我们的一点小纪念品8、Lets drink to our friendship!为我们的友谊干杯!9、Let me propose a toast to the health

27、 of our guests! 建议为在座客人的健康干杯！10、Cheers!(Bottoms!)干杯！11、How do you like Chinese food?您喜欢中国菜吗？12、What do you think of our service?您对我们的服务有什么意见？eceivi ng Guests at the Airport机场接待客人常用英语口语对话Guest ( G ): Excuse me, are you the Fort une Hotel airport rep. ?Airport Represe ntative( AR ): Y es, Mr. ?G: Im R

28、obert Hilt on from the America n An drew Rice Origin Foun datio n.AR: My n ame is Su Hui, Im here to meet you. Welcome to Shan ghai!G: Glad to meet you.AR: The pleasure is min e. Is this your first visit to China, Mr. Hilt on?G: Yes. Its my very first. Im looking forward to seeing your beautiful cou

29、n try.AR: I hope you will have a pleasa nt stay here.G: Thank you. Im sure I will.AR: Is this all your baggage?G: Yes, its all here.AR: We have a car over there to take you to our hotel.G: Thats fine.AR: Let me help you with that suitcase. Shall we go?G: Yes, tha nk you for all your trouble.AR: No t

30、rouble at all. This way, please.酒店英语欢迎问候用语1、Good morning(afternoon, evening), sir(madam)早上（下午、晚上）好，先生（夫人）2、How do you do?您好！（初次见面）Glad to meet you.很高兴见到您。3、How are you?您好吗？Fine, tha nks. And you?很好，谢谢。您好吗?4、Welcome to our hotel (restaurant, shop).欢迎到我们宾馆（餐厅、商店）来。5、Wish you a most pleasant stay in ou

31、r hotel.愿您在我们宾馆过得愉快。6、I hope you will enjoy your stay with us.希望您在我们宾馆过得愉快。（客人刚入店时）I hope you are enjoying your stay with us.希望您在我们宾馆过得愉快。（客人在饭店逗留期间）I hope you have enjoyed your stay with us.希望您在我们宾馆过得愉快。（客人离店时）7、Have a good time!祝您过得愉快!8 *hotel, front desk. Can I help you?*饭店，前厅。您找谁？9、Sorry, Ive di

32、aled the wrong number.对不起，我拨错号了。10、May I speak to your general manager?能和你们总经理说话吗？Speak ing.我就是。11、Sorry, he is not in at the moment.对不起，他现在不在Would you like to leave a message?您要留口信吗？12、Pardon.对不起，请再说一遍，好吗？I beg your pard on.对不起，请再说一遍，好吗？酒店简单英语口语当客人向你说明什么的时候，得体的回答也很重要。下面是一些酒店服务中常用的回答用语。1. 一般性的回答I se

33、e, sir.我明白了，先生。Certainly, sir好的，先生2. 请对方再等一会儿Just a mome nt, please.请稍等。Thank you for waiting. 您久等了，先生。I am very sorry to have kept you wait ing.很抱歉让您久等了。Could you wait a little Ion ger, please?请您稍候好吗？3. 要麻烦客人或是拒绝客人的要求时拒绝客人时，不要一口回绝说No.，要委婉一些。I am afraid I can t do that.不好意思，我恐怕没办法那样做。Excuse me, sir.

34、 Please let me pass不好意思，先生，麻烦让我过一下。4. 道歉We are如果是自己的错就说I am sorry.如果是公司的错，就说:sorry.I am very sorry for the delay.很抱歉延误了时间。I am very sorry for the inconvenien ce.很抱歉造成您的不便。I would like to apologize for the mistake.为这个错误我深致歉意。5. 客人对自己说Thank you.时回答You are welcome.不客气。Tha nk you, sir.谢谢您，先生。Thank you v

35、ery much.非常感谢您。6. 交给客人某些东西时，可以说Here you are.您要的东西在这里。Here is your room key.这是您的房间钥匙。Here it is.这是您的东西。Useful Expressi ons1、Would you like to check out?2、Sorry to have kept you waiting, This is your bill please.3、Can I have your name and room number please?4、What kind of credit cards have you god?5、A

36、s a hotel policy, We accept the following cried cards.6、Do you need receipt or bill?7、Just a moment please. ll write out receipt for you.8、I ll send a bellmen up to get your luggage.9、How would you like to pay in cash or by credit card?10、This is your bill, please check it and sign here.11、Here is y

37、our change and receipt.12、May I have a print of your card, please?13、Did you take anything from the mini-bar this morning?14、Have you used any hotel services si nee breakfast?15、Todays exchange rate is 8.19 yuan RMB for one us doller.16、What kind of currency do you want to change.17、How much would y

38、ou like to change.18、The rates of exchange are on the board there.19、The rate of your room, will be paid by your host.20、Very sorry, As hotel policy , If you want to extend your stay in our hotel, you ll have pay half of the rate more if you check out after 12:00, And if you leave after 6:00 pm, you

39、 ll have to pay the full day rate.Conv ersati onACashier: Good morning, sir. May I help you?Guest: My name is Mr Bell a nd I was in room 1111. d like to check out. Can I have my bill now?C: Certainly. Mr Bell, please wait a moment Thank you.Did you have breakfast this morning at the hotel or have yo

40、u used any hotel services since breakfast?G: Yes, but I paid cash for is also I haven t used any services. C: Fine. The total in cludi ng sevice charge for two days is 844 yua n. Please check it.G: OK.C: Thank you, sir. Would you like to pay in cash or by credit card?G: Credit card. Here you are!C:

41、Thank you. Could you sig n here, please?G: Fine.C: Thank you for your coming. Please drop in again. Good-bye.BCashier: Good morning. May I help you?Guest: Im Mr peters in room 806. Im check ing out today. But my flight doesn t leave at until 4:30 p.m and I don t want to wait around at the airport al

42、l day. Could I keep the room this after noon?C: Certa inly, but as the hotel policy. The check out time is 12:00 at noon. You ll have to pay half of the rate more. If you leave after12:00.G: Never mi nd, the n. Can I just leave my luggage somewhere un til 4:00 p.m?C: Certa in ly, sir. If you speak t

43、o the bellma n, hell take care of it.G: Thank you.C: It s my pleasure.宾馆洗衣服务英语口语对话114. Excuse me. Have you any laundry?对不起，请问有没有要洗的衣服?115. The laundry man is here to collect it.洗衣房服务员来这儿收要洗的衣服了。116. If you have any, please just leave it in the laundry bag behind the bathroom door.如果您有衣服要洗，请放在浴室门后的洗衣

44、袋里。117. Please tell us or notify in the list whether you need your clothes iron ed, washed, dry-clea ned or men ded and also what time you want to get them back.请告诉我们或在洗衣单上写明您的衣服是否需要熨烫，水洗，干洗或缝补，还要写明何时需要取衣服。118. What if there is any laundry damage?如果你们洗衣时损坏了衣服怎么办?119. In such a case, the hotel should

45、 certainly pay for it.如果是这样，饭店当然应该赔偿。120. Could you send some one up for my laun dry, please?请问，你们能派人来收要洗的衣服吗？121. A valet will be up in a few minutes.洗熨工马上就到。122. Will the color run in the wash?洗衣时会掉色吗？123. Well dry-clean the dress.我们将干洗这条裙子124. Well stitch it before washing.我们会在洗之前把衬里缝好。125. When

46、can I have my laundry back?我何时能取回洗的衣服呢？126. But would you like express service or same-day?不过，您是要快洗服务还是当日取？127. rd like this sweater to be washed by hand in cold water.这件毛衣要用冷水手洗。宾馆客房服务英语口语对话99. Housekeeping. May I come in?我是客房的，可以进来吗?100. When would you like me to do your room, sir?您要我什么时间来给你打扫房间呢，

47、先生？101. You can do it now if you like.如果您愿意，衷诰涂梢源蛏d ?/P102. I would like you to go and get me a flask of hot water.我想请你给我拿一瓶开水来。103. rm sorry that your flask is empty.很抱歉您的水壶空了。104. May I do the turn-down service for you now?现在可以为您收拾房间了吗？105. Oh, thank you. But you see, we are having some friends ov

48、er.噢，谢谢，但你知道我们邀请了一些朋友过来聚聚。106. Could you come back in three hours?你能不能过3小时再来整理？107. Certainly, madam. III let the overnight staff know.当然可以，女士。我会转告夜班服务员。108. Would you tidy up a bit in the bathroom?请整理一下浴室好吗？109. Ive just taken a bath and it is quite a mess now.我刚洗了澡，那儿乱糟糟的。110. Besides,please bring

49、 us a bottle of just boiled water.此外，请给我们带瓶刚烧开的水来。111. Its growing dark. Would you like me to draw the curtains for you?天黑下来了，要不要我拉上窗帘？112. Is there anything I can do for you?您还有什么事要我做吗？113. rm always at your service.乐意效劳。语口语有关酒店前厅接待常用的27句英语口语！1. Id like to book a double room for Tuesday next week 下

50、周二我想订一个双人房间。2. Whats the price differenee?两种房间的价格有什么不同？3. A double room with a front view is 140 dollars per night , one with arear view is 115 dollars per night 一间双人房朝阳面的每晚 140美元，背阴面的每晚115美元4.1 think Ill take the one with a front view then .我想我还是要阳面的吧。5. How long will you be staying ?您打算住多久？6. Well

51、 be leaving Sunday morning.我们将在星期天上午离开。7. And we look forward to seeing you next Tuesday.我们盼望下周二 见到您。8. rd like to book a single room with bath from the after-noon of October4 to the morni ng of October 10 .我想订一个带洗澡间的单人房间，10月4日下午到10月10日上午用。9. We do have a single room available for those dates我们确实有一个

52、单间，在这段时间可以用。10. What is the rate, please?请问房费多少?11. The current rate is$ 50 per night.现行房费是 50 美元一天。12. What services come with tha?这个价格包括哪些服务项目呢？13. That sou nds not bad at allIll take it .听起来还不错。这个房间 我要了。14. By the way , Id like a quiet room away from the street if the is possible.顺便说一下，如有可能我想要一个不

53、临街的安静房间。15. Welcome to our hotel.欢迎光临。16. So you have got altogether four pieces of baggage?您一共带了 4 件行李，是不是？17. Let me have a check again 让我再看一下。18. The Reception Desk is straight ahead 接待处就在前面。19. After you , please 你先请。20. Excuse me, where can I buy some cigarettes 劳驾。我至U哪儿可买到香烟？21. There is a sho

54、p on the ground floor 一楼有个商店。22. It sells both Chinese and foreign cigarettes 在那儿可买到中国香烟和外国香烟。23. Can I also get some souvenirs the？也可以买到纪念品吗？24. There is a counter selling all kinds of souvenirs 有个柜台出售各种各样的纪念品。25. Excuse me where is the restauran?劳驾，请问饭厅在哪儿？26. We have Chi nese restaura nt and a we

55、sternstyle restaura nt Whichone do you prefer?我们有中餐厅和西餐厅，你愿意去哪个？27. Id like to try some Chinese food today.今天我想尝尝中国菜。酒店前厅英语 （一）Welcome to our hotel.欢迎光临。Can I help you?我能帮您忙吗？What kind of room would you like, sir?先生，您要什么样的房间？Please wait a moment. I have to check if there is a room available.请稍等，我查一下

56、有没有空房。酒店前厅英语（二）Enjoy your stay with us.希望您在我们这里住的愉快。May I know your n ame and your room nu mber, please?我可以知道您的名字和房间号码吗？Excuse me ,sir, could you spell your n ame?请问您的名字如何拼写？Here s your room key.这是您的房间钥匙。酒店前厅英语（三）I m sorry to keep you waiting, sir. What can I do for you?先生，对不起，让您久等了。我能为您做点什么吗？Please wait your turn.请排队等候。May I known your n