国际连锁酒店财务管理流程 23. Self Cashiering Credit Card结算结算程序(信用卡)

1、成成都都世世纪纪城城假假日日酒酒店店 独独立立核核算算/结结算算程程序序 5 (信信用用卡卡) 餐餐厅厅服服务务员员厨厨房房/ /酒酒吧吧客客人人收收银银员员 为客人点菜 点菜后,在POS系统里 开一张新帐单,输入台号, 人数,点菜单等资料 点菜单将自动 用餐完毕后, 传输到厨房打印机及按点菜单准备食品/饮料客人要求结帐客人到收银台结帐 POS 终端机 通知收银员XX台结帐 服务员结帐 询问客人台号 打印客人帐单 为避免出错,服务员结帐为避免出错, 在送交客人帐单前再次复查在送交客人帐单前复查 将帐单送交给客人付款结帐将帐单给客人结帐 客人到 收银台结帐 检查帐单 无误 有误 用用信信用用卡卡

2、支支付付帐帐单单将帐单退还给收银员改正 服务员结帐请信用卡持有人，客人到收银台结帐 并在帐单上签字 将信用卡和帐单交收银员核对信用卡有效性 将金额输入信用卡POS机 退回帐单，信用卡,信用卡凭单给 餐厅服务员 服务员结帐在信用卡POS机上刷卡后, 输入消费金额 递交给客人,让持卡人在信用卡凭 单上签字 持卡人在信用卡POS机上输入密 码,打印出的信用卡凭单 客人到 收银台结帐 服务员结帐 核对信用卡凭单上的签字是否与核对信用卡凭单上的签字是否与 信用卡背面的签字相符信用卡背面的签字相符 将帐单，信用卡,信用卡凭单交给 收银员 接收信用卡，信用卡凭单及帐单 在POS系统里输入 信用卡键 开发票与

3、客人 (如需要) 将信用卡，信用卡凭单签单人 联，客人帐单联或发票送还客 人 打印有信用卡键的 正本帐单与客人保存 在班末时,从POS终端机 打印出信用卡报告 信用卡金额与信用卡报告核对 平帐后,递交给夜审 HolidayHoliday InnInn CenturyCentury CityCity ChengduChengdu Self-Cashiering/SettlementSelf-Cashiering/Settlement ProcedureProcedure 5 5 (Credit(Credit Card)Card) Waiter/WaitressKitchen/BarGuestCa

4、shier Take food and drink orders from guest After taking the order, open a new check and key in all details including table number, cover, food and drink order into the POS system F&B order will automatically transfer to the kitchen/bar printer and cashier POS terminal Prepare food/drink according p

5、rinted out order slip Request to settle the bill after finishing the meal Guest go to Cashier counter settle the bill Inform cashier XXX table settle the bill Settle by waiter/waitress Inquire guest the table number politely Print guest check Avoid mistake to view before present the bill to guest Se

6、ttle by waiter/waitress Avoid mistake to view before present the bill to guest Present the bill to guestPresent the bill to guest Guest settle bill at counter Verify the bill No error Error SettleSettle billbill inin CreditCredit CardCard Return the bill to cashier for correction Settle by waiter/wa

7、itress Obtain Credit Card and sign on the bill Guest settle bill at counter Forward the bill and Credit Card to cashier Check Credit Card validation Post amount into EDC machine Forward Credit Card and imprinted vouche rto waiter/waitress Settle by waiter/waitress Imprint Credit Card voucher from th

8、e EDC machine Ask guest to sign on the Credit Card voucher Key in the pass word into EDC machine,imprinted Credit Card Voucher Guest settle bill at counter Settle by waiter/waitress Verify the signature on the voucher against the sample signature on back of Credit Card Verify the signature on the vo

9、ucher against the sample signature on back of Credit Card Forward bill, Credit Card and Signed Voucher to cashier Collect Credit Card and voucher Settle with Credit Card key and close the bill in the POS system Issue Official Receipt to guest (if necessary) Return Credit card, Credit Card Voucher an

10、d bill guest copy or invoice(fa piao) to the guest Print out guest check settled in Credit Card and one copy for guest Print Cash Report from POS terminal at the end of the shift Reconcile the daily credit card total against Sales Report Balance the report and hand over all reports and bills to night auditor Re