酒店专用术语

1、Hotel Terminology (Rooms Division)酒店专用术语AAccounting Department 财务部accounts receivabIe应收adjoining room (ref connecting room)相邻房(参、连通房)adaptor转换插头advance book in g 预订advanee depos i t 预订金advertising and promotion 丿，告及促销aff i I i ated hote I 联号酒店a i r conditioner 空调机ai r conditioning 空调a i rport 机场A-La

2、-Carte 零点a I I owance (eg mea I a I I owance)特惠(例、餐费标准)a I urn i num st r i p 铝条American Express (credit card) 美国运通卡Amer ican pI an(二FulI Pens i on二Bed and Board)美式计价（房费包三餐）antenna 天线ant i-sI ippy mat 防滑垫apartment 公寓area code地区代码armcha i r扶手椅arrival time (=ETA)抵达时间(二预抵时间)ashtray 烟灰缸Attendance Record

3、 Book 考勤本Auditor审计员ava i I ab i I i ty可卖房，可能性ava i I ab I e rooms 可卖房average length of stay 平均住店天数average room rate (ARR)平均房价Bbaby cot婴儿床back of the house - fro nt of the house)后台(反。前台)back-to-back 高周转baggage (二 I uggage) 行李ba I I pen (b lue/red)圆珠笔(兰/红)ba I us trade 栏杆banquet, banqueting 宴会bath mat

4、 (ref、fIoor mat)浴垫(参。脚垫) bathrobe 浴袍bat hr oom ame nit ies 浴室用品 bath towel 浴巾bathtub 浴缸bathtub stopper浴缸下水盖basin面盆bed room 卧室bed pad床垫bed I eg 床腿bedcover (bedspread) 床罩bed-head board 床头板bed sheet 床单bedside table 床头柜bi I I帐单book binding machine 书籍装订机b i scu it 饼干b I ack list黑名单b I anket 毛毯bIanket res

5、ervation 整段订房bIock room预留房booking 预定body lot io n扌户肤露bottle opener瓶起子 开瓶器box file自由夹Manila file 手风琴式文件夹box spring 床架breakfast 早餐briefcase手提箱brochure小册子broom扫帚brunch早午餐bucket 桶buffet自助餐Bui Ietin Board (Sign Board)公告板(参。标致牌)Business Center (BC)商务中心Ccance I I at ion (CXL)取消预定calculator 计算器carpe t地毯cash

6、现金cash on departure离店时现付Cash i er Desk 收银台cei ling 天花chai r （ref Stool, sofa, bench）椅子（参。凳子，沙发，长凳）change （ref、exchange, rep lace, rep Ien i sh, a I ter,update） 改变，零钱（参。兑换,charge （ref、 fee）替换，补充，转换）收费charter fight 包机check检查，帐单 check-in time入住时间 check-out time 离店时间Chinese tea cup 中式茶杯chocolate巧克力 city

7、 ledger 挂帐clip夹子clock 钟clip board 夹板closed date 无房日closet 衣柜（ref、Wardrobe）（参。Wardrobe）clothes brush 衣刷coat brush 衣刷Coca-cola 可口可乐cockta i I鸡尾酒coffee sachet 袋咖啡Coffee Shop 咖啡厅coffee table 咖啡桌col lec t ca I I 受付电话(ref、 Pers on to perso n)condi ti oner 护发素b梳子merci a I Hotel商务酒店mission 雇金pendium文具夹plain

8、t投诉p I imentary (P)免费puter (software/hardware)电脑、计算机(软件/硬件)Concierge Desk 礼宾部conf i rm 确认conf i rmation 确认connecting rooms 连通房Continental Plan大陆式计价(房费包大陆早餐)corporate rate 公司价correction 改正correction pen 涂改笔correction liquid (二correction fluid) 涂改液cotton swab 棉棒coupon (voucher) 券、代金券cream奶酪credit card

9、 voucher信用卡刷卡单cor r i dor 走廊coaster 杯垫，考斯特中巴车curta i n 窗帘curtain rail 窗帘轨curta in str ing 窗帘绳cut-off date (dead I ine)预订截止日Dday use白天用房debit -credit)贷(反。信)deluxe豪华demi-pens ion房费包早餐depos it box 保险箱detergent洗衣粉Diners Club (credit card ) 大莱卡d inner (=supper)晚餐dining room 餐室Di rectory of Services 服务指南d

10、 i scount 折扣discrepancy 差 易dish碟，盘国内直拨电话Domestic Di rect Dialing (DDD)Do Not Disturb (DND)请勿打扰Do Not Smoke请勿吸烟door closer 闭门器door hinge安全链door knob门把手door I ock 门锁door number sign 门牌door stopper 门堵doub I e bed双人床doub I e I ock (DL)双锁double occupancy双人住宿率downtown 市 区drawer 抽屉dress 着装dressing table 梳妆

11、台dressing table stool 梳妆凳drinking glass 喝水杯dry cleaning I ist 干洗单due out应离店但还未离店者duplex复式房dust bin簸箕、废纸篓dusting 除尘Eear I y arr i va I 提前抵达Ear ly Bird Report每日营业报表EDP (EIectronic Date Process ing system)电脑室eIectrie fan 电扇electr ic jar电热水壶electr ic p I ug电源插头electr ic socket 电源插座eIevator (二lift) (ref

12、EscaIator)电梯(参.手扶升降梯)empIoyee员工、雇员emp I oyer 雇主Engineer ing Department 工程部ent rance 通道ent rance I amp 门廊灯envelope 信封eraser橡皮ETA-Estimated Time of Arr ivaI 预抵时间ETD-Estimated Time of Departure 预离时间European plan欧洲式计价（房费不包餐）exchange rate （外币）兑换率exit 出口expected arrival 预扌氐客人extension cord 接线板expected dep

13、arture 预离客人expending wal let （by date/a Ipha） 扩展式文件夹extra bed （ref ro I I away bed） 加床Engl ish - Chinese Dietionary 英汉词典Fface toweI 面巾facsimi le （二fax）传真film胶卷Finda芬达fire alarm 火警f i re control 防火fire exit plan消防疏散图FIT - Foreig n Individual Trave I er 散客float （=cash float）备用（现金）fIoor drain 地漏Floor P

14、lan楼层平面图fIoor tile 地砖f I owchart流程图fIuorescent lamp 日光灯f I uorescent pen (red/yel Iow/green) 荧光笔f I y苍蝇foam bath 浴液folio (ref bi I I)帐单(参、bill)Food and Beverage Department ( F & B )餐饮部forecast 预测forward i ng address 前往地地址frame 框free of charge (FOC)免费freezer (=ice box)制冰器f r idge (ref r i gerator)冰箱F

15、ront Desk 前台Front Office Department 前厅部ful I house 满房fu I I I eng th mi rror (for groo ming check)镜子function功能、活动fur nit ure 家具glass wrapper 杯套garden花园glue胶水grand master key总万能钥匙Great WaI I Card (cred it card)长城卡guarantee (GTD)担保guI let地漏guest history客人历史材料Guest Questionnaire 宾客意见书Hhairdryer吹风机hand

16、towel 手巾handkerchief 手绢hand I e把手hanger (ladies and gent I emen)衣架(女式，男式)hard cover book (Iong/short) 硬皮本heat i ng加热器h i nge合页high/peak season 旺季h igh I ight pen (red, b I ue, green) 荧光笔hoteI envelope/hoteI Ietter paper 饭店信封/信纸hoteI stat ionary 酒店文具hot water f I ask (二vacuum f I ask)热水瓶house account

17、 免费帐house phone内 线电话House Use内用房house count 房数Housekeeping Department 客房部Iice-cube 冰块ice-cube tray 冰块盘imprint machine (信用卡)刷卡器i ncent i ve (group)奖励(团队)incident意外事故I ncogn i to保密客人indefinite 不确定i ndex book (by date/a I pha)索引(按日期/字母序排)I nformat i on Desk 问询处inspection 检查in house movie闭路电视Internation

18、al Di rect Dial ing (IDD)国际直拨电话 i nvoice 收梶i ron and board熨斗与熨衣板i ron i ng (二press i ng)熨衣i ron i ng board 烫衣板I owe you (I0U)欠条JJacket夹克衫JCB Card (cred it card) JCB 卡join in加入junior suite高级套房Kkey card钥匙卡k itchen 厨房kn i fe (for enve I ope and cutt ing other paper)刀子LI amp shade 灯罩Laser Printer激光打印机I

19、ate arrival 迟抵达late charges (二back charge) 追加收费I aundry 洗衣laundry bag 洗衣袋laundry list 洗衣单Iayover passenger 误机乘客I ight baggage 轻行李I ight buIb电灯泡I iquor酒精I iving room (=sitting room)客厅I inen布巾，布草Lobby大堂Logbook交接班本Lost and Found (L&F)失物招领 low/off-peak season 淡季I uggage (二baggage)行李I uggage rack 行李架I ug

20、gage sticker 行李胶贴I uggage tag 行李牌I uggage trol ley 行李车Mmagaz i ne 杂志maps of Bei j ing and china北京地图，中国地图magazine rack 杂志架ma i I邮件ma i I address邮件地址ma i I box邮件箱mailing fee邮寄费用ma i n door (=mai n entrance)正门ma i ntenanee 维修，维护make up room打扫房间marble大理石marker (blue/black)记号笔market市场market code市场分类代码mar

21、ket mix客人分类market research 市场研究market segment 市场戈U分massage 按摩mas ter acco unts 总帐master bi I I 总帐单Master Card (credit card)万事达卡master folio 总帐单master key万能钥匙matches 火柴mattress 床垫mi see I laneous 杂费memo备忘录menu菜单message pad 留言簿mineral water 矿泉水mini bar （f r idge）小酒吧（冰箱）mini -ba r voucher小酒吧帐单moistener

22、湿度计mi rror镜子fuI I Iength mi rror 穿衣镜mop拖布morning ca I I （ref wake up call） 叫早（参.叫醒）mosquito 蚊子mosquito screen 沙窗MTD-Month To Date月累计（到某日）Nnai I brush指甲刷NationaI Cash Register （NCR）收款机need I e -thread）针（反。线）net rate 净价newspaper扌艮纸night audit 夜审night gown 睡袍no show （NS）未到 non-refundab I e不可退款得Non-smok

23、er非吸烟者Non-smoking room 非吸烟房Non-smoking area 非吸烟区ooccupancy 住客率(%)on duty值班opera tor 电话员Out-Of-Order (000)待修房，坏房overcoat夕卜套overhead projector 投影仪pPABX=PBX (Pr i vate Automatic BranchExchange)(二switch board)电话交换机paging system寻呼系统paid out借出款pa i nting 图画pantry room客房(楼层)服务间pants (ref Shorts)短裤passenger

24、 旅客paper clip 曲别针paper shredder 碎纸机pax=person 人数peep hole窥视孔，门镜penci I铅笔pen ho I der 笔架Peony Card (cred it card) 牡丹卡permanent长期得，永久得person to person (ref、 station to station)找人电话(参、兑号电话)persona I 个人得Personnel & Traini ng Department (P&T)人事培训部pest control 灭虫petty cash小额现金pho to copy machine 复印机photo

25、p icture 照片pick-up 接机picture 壁画pillow case 枕套pillow i nner slip 内枕套piping管道pin大头针pIastic holder塑料文件袋Please Make Up Room 请打扫房间portion 部分PostaI Code (ZIP)邮政编码postcard名信片post stand 邮筒post stamp 邮戳poster 招贴画posting 入帐potato cr i sps 烤土豆片prepay预付pre-registered 预登记pressing 熨衣promotion rate 促销价property 财产P

26、ub I ic Area 公共区pub I ic phone booth 公用电话间punch打孔器Purchasing Department 采购部pa jamas 睡衣Qquadruple room 四人房queen size bed 中号双人床quilt被褥rack rate柜台价，公布价razor刮胡刀rad i o收音机rebate打折rece i pt 收据receive 接收Rece i v i ng Off i ce 收货部Recept i on Desk接待处Recreation Department 康乐部refund (ref、rebate)退款(参。减钱)registe

27、r 登记Registration Card 登记卡registration not assigned 登记完但未分房re I ease time取消预订得时间remote controI ler 摇控器report报告request 请求request for rep I y 请求答复requi rement 要求Reservation Desk 预订处Resort度假村Restaurant 餐厅Revenue营业收入、营业额revo I v i ng door 旋转门ro I I away bed （二 roll-in bed, ref extra bed） 活动床room key房间钥匙r

28、oom rate房间价格room revenue客房攵入room occupancy 住客率room service menu 送餐菜单room stat us: 房态VC-vacant clean 空房（干净得）VD-vacant d i rty 走房（脏房）OC-occupied clean住客房（干净得）OD-occup i ed d i rty 住客房（脏房）000-out-of-order 待修房S0s I eep out 夕卜宿NB-no baggage 无行李LB-1 ight baggage 轻行李DL-doubIe lock 双锁DND-Do Not Disturb 请勿打扰

29、roomi ng I i st 分房表rubber橡皮rubber band 皮筋ruler尺子Ssafe deposit box 保险箱Sa Ies & Market i ng Department (S&M)市场营销部san it ary bag 卫生袋scheduIed time 计划时间scotch tape dispenser 胶带座scotch tape透明胶带scissors 剪子screen屏彖Secur i ty Department 保安部service charge (ref、 surcharge)月艮务费(参。附加费)service counter 服务台Service

30、 Di rectory客人服务指南settee长靠椅sewing kit针线包shampoo洗发水share (eg share one room) 共享（例。同住一间房）sharpener削铅笔刀(器)shirt男式衬衫shoe horn 鞋拔sheer cur tain 沙帘shoe shine cloth (ref、 shoe shiner, shoe poI isher)擦鞋布shorts短裤shopping bag 购物袋shoulder season 平季shower淋浴shower cap 浴帽shower cur tain 浴帘shower head 喷头signature 签

31、名single bed单人床single occupancy单人住房率single room with bath带浴室得单人间sk i pper逃帐者skirt女裙skirting board 墙r裙板s I eep out (SO)外宿s I iding door 推拉门slide projector 幻灯机s I ippers 拖鞋smoke detector烟感探测器soap （bath soap, hand soap） 肥皂 socket -p I ug）插座（反。插头） socks袜子sofa沙发soap cont a i ner 肥皂碟speci a I attent i on 特

32、另U 注意 special rate 特价 speedy kettle快速热水壶 split shift 两头班 spoon勺子spot I ight 射灯Sprite雪碧sta i rcase 楼梯up st a i r 上楼dow n st a i r 下楼stamp邮票standard rate 标准价stationery 文件夹standard room 标准间staple订书钉 stapler订书器 stat io n to station 兑号电话 stay over 过夜Stewarding 管事部 st ore room 库房 sugar sachets 袋砂糖 suitcas

33、e行李箱 suits套装 suite套房 sugar 糖 sundr ies杂项费 survival kit 生存袋 switch开关TTab I e D hote 套餐 tab Ie lamp 台灯 table calendar 台历 tap water自来水 tariff价目表 taxi出租车 tea bag茶袋 tea set茶盘 t el ephone 电话 t el ephone booth 电话间 te I ephone charge 电话费 Telephone Di rectory 电话号码簿 t el ephone extension 电话分机 t el eph one set 电话机 television (TV)电视 TV program电视节目单 tent card 立卡 thermomete r 温度计 thermos flask 热水壶 thermostat 调温器 thumb pin 图钉 time st amp mach ine 扌丁时器 t i ssue paper 面巾纸 toilet二wash room二lavatory厕所二洗手间二卫生间toi let bowl 马桶toi let flush 马桶刷to ile t fl