PostImplementation Review 0f Business Outcomes实施后回顾的业务成果

1、 note: please remove this page when creating a post-implementation review of business outcomes deliverable. post-implementation review of business outcomes template project delivery framework post-implementation review of business outcomes agency/organization name project name version: version numbe

2、rrevision date: date approval of the post-implementation review of business outcomes indicates an understanding and acceptance of the post-implementation results described in this deliverable. by signing this deliverable, each individual agrees the information accurately conveys project delivery res

3、ults and is ready to be forwarded to the quality assurance team. agency head nameemailtelephone signature:date: executive sponsor nameemailtelephone signature:date: technology sponsor nameemail telephone signature:date: project manager nameemailtelephone signature:date: information security officer

4、nameemailtelephone signature:date: agency/organization namepost-implementation review of business outcomes project nameversion number | revision date page i contents section 1.project impact on agency objectives.1 1.1product and/or service performance .1 1.2goals and objectives .1 section 2.quantita

5、tive and qualitative benefits .1 2.1statutory fulfillment.1 2.2strategic alignment .2 2.3agency impact analysis .3 2.4financial analysis.4 section 3.project outcomes.5 3.1project quality .5 3.2scope .5 3.3cost (budget) .6 3.4schedule.6 section 4.agency and state lessons learned.6 section 5.future re

6、view plans .7 section 6.glossary .7 section 7.revision history.7 section 8.appendices.7 agency/organization namepost-implementation review of business outcomes project nameversion number | revision date page 1 section 1. project impact on agency objectives 1.1product and/or service performance busin

7、ess goals and objectives were described in the business case and refined in the project plan by establishing performance objectives, standards, and measurements for the product and/or service. describe the actual performance measurement results achieved for each performance objective. product and/or

8、 service performance objective performance standard actual performance measurement results 1.2goals and objectives based on actual performance measurement results, describe the projects impact on the agencys ability to meet the business goals and objectives described in the business case and refined

9、 in the project plan. if the stated business goals and objectives were not met, include factors that inhibited performance in the project impact description. business goal/objective product and/or service performance objective project impact to business outcome section 2. quantitative and qualitativ

10、e benefits 2.1statutory fulfillment for each of the factors identified and described in section 5 of the business case, and shown below, describe the projects impact on the agencys ability to fulfill statute and other mandates. if a value factor is not applicable to the project, state “not applicabl

11、e.” if applicable, include reasons that inhibited achieving the expected benefit in the project impact description. #value factorproject impact to business outcome 1the project is implemented to satisfy a direct mandate or regulation (state, federal, national, international) agency/organization name

12、post-implementation review of business outcomes project nameversion number | revision date page 2 #value factorproject impact to business outcome 2the project is implemented to satisfy a derived mandate or regulation (state, federal, national, international) 3implementing the project improves the tu

13、rnaround time for responses to mandates or regulatory requirements 4the project results in agency compliance to mandates or regulatory requirements 5the project results in agency avoidance of enforcement actions (e.g., penalties) based on mandates or regulatory requirements 6implementing the project

14、 achieves the desired intent or expected outcomes of the mandates or regulatory requirements 7implementing the project imposes stricter requirements, or different or additional requirements, than those required by the mandates or regulations 8other 9other 10other 11other 2.2strategic alignment for e

15、ach of the factors identified and described in section 5 of the business case, and shown below, describe the projects impact on the ability to deliver a technology solution aligned with the agencys and the states strategic goals and objectives. if a value factor is not applicable to the project, sta

16、te “not applicable.” if applicable, include reasons that inhibited achieving the expected benefit in the project impact description. #value factorproject impact to business outcome 1the project is aligned with, and delivers business outcomes, that support agency and statewide goals 2the project sati

17、sfies a strategic agency or state mission critical need, regardless if required by a mandate or regulation 3the project results in the ability of the agency or state to better share resources with other agencies or states as part of a long-term strategic alignment effort 4the project is aligned with

18、 the overall mission of the agency and state agency/organization namepost-implementation review of business outcomes project nameversion number | revision date page 3 #value factorproject impact to business outcome 5the project strategically consolidates and streamlines business practices and admini

19、strative processes 6the project is aligned with the overall vision of the agency and state 7the project is aligned with the overall priorities of the agency and state 8other 9other 10other 11other 2.3agency impact analysis for each of the factors identified and described in section 5 of the business

20、 case, and shown below, describe the projects impact on the ability to deliver a technology solution that supports the agencys architecture and standards. if a value factor is not applicable to the project, state “not applicable.” if applicable, include reasons that inhibited achieving the expected

21、benefit in the project impact description. #value factorproject impact to business outcome 1the project results in systems which support the defined architecture/standards for the agency and state 2the project results in systems which reduce or eliminate redundant systems 3the project results in sys

22、tems which enable reuse of code/components available from other state or federal agencies 4the project results in systems which improve consistency between systems within the agency through standardization 5the project results in systems which leverage the technical capability of commercial-off-the-

23、shelf (cots) software packages 6the project results in systems which provide the ability to evolve as new technologies emerge 7other 8other 9other 10other agency/organization namepost-implementation review of business outcomes project nameversion number | revision date page 4 2.4financial analysis f

24、or each of the factors that represent the projects quantitative benefits, identify and quantify the benefits realized to date. provide a forecast of the benefits not yet realized. identify the specific time period (mm-yy) encompassed by the realized and forecasted benefits. if a factor is not applic

25、able to the project, state “not applicable.” realized time periodforecasted time period toto #value factorrealizedforecasted identify cumulative savings 1reduced it and non-it fte costs including fringe benefits 2reduced it and non-it contractors/consultants 3reduced outsourced labor costs 4improved

26、 workflow/business processes 5reduced error rate 6reduced hardware maintenance/upgrade expense 7reduced software maintenance/upgrade expense 8reduced facilities rental/maintenance expense 9reduced equipment rental/supplies and materials expense 10other identify cost avoidance 11avoid penalties 12avo

27、id loss of funding 13improved enforcement actions 14asset protection 15other identify revenue generation 16additional revenue generated 17increased interest earned 18other identify constituent project benefits 19reduced constituent transaction costs 20reduced service delivery cycle time 21increased

28、service availability/accessibility agency/organization namepost-implementation review of business outcomes project nameversion number | revision date page 5 #value factorrealizedforecasted 22expansion of services 23reduced (paper) reporting requirements 24improved ability to locate regulatory requir

29、ements 25improved accountability/compliance 26greater consistency in constituent/state transactions 27other general questions regarding financial forecast: 28will the net present value exceed 0? if so, by how much? 29when is the expected project breakeven point? 30what is the projects expected retur

30、n on investment? section 3. project outcomes 3.1project quality 3.1.1quality standards summarize the overall project quality, including the impact on business outcomes, based on an assessment of whether the project satisfied the quality standards defined for the project. = 3.1.2methodologies summari

31、ze which aspects of the planned methods were used and explain the impact of using or not using each method on project outcomes, including the impact of using the defined project life cycle methodology, project management methodology, systems development methodology, or other methodologies on project

32、 outcomes. = 3.2scope summarize the impact of any changes to the initial project scope on business outcomes, including approved and non-approved changes. = agency/organization namepost-implementation review of business outcomes project nameversion number | revision date page 6 3.3cost (budget) ident

33、ify the initial estimated and final project costs. project itemreport to date initial estimated project cost project cost to date (fiscal) project cost to date (total) summarize the impact of any changes to the initial cost baseline on business outcomes, including approved and non-approved changes.

34、= 3.4schedule identify the initial planned project start and finish dates. identify the final project start and finish dates. project itemreport to date initial planned project start and finish datesbaseline date: final project start and finish datesbaseline date summarize the impact of any changes to the initial schedule baseline on business outcomes, including approved and non-approved changes. = section 4. agency and state lessons learned state lessons learned in terms of a problem (issue). describe the problem and include any agency/state-level references (e.g.