第6章 对变革与创新管理

1、ninth edition STEPHEN P. ROBBINSMARY COULTER 2007 Prentice Hall, Inc. All rights reserved. 132 2007 Prentice Hall, Inc. All rights reserved. 133 2007 Prentice Hall, Inc. All rights reserved. 134 2007 Prentice Hall, Inc. All rights reserved. 135 2007 Prentice Hall, Inc. All rights reserved. 136 2007

2、Prentice Hall, Inc. All rights reserved. 137 2007 Prentice Hall, Inc. All rights reserved. 138 2007 Prentice Hall, Inc. All rights reserved. 139 2007 Prentice Hall, Inc. All rights reserved. 1310 2007 Prentice Hall, Inc. All rights reserved. 1311 2007 Prentice Hall, Inc. All rights reserved. 1312 20

3、07 Prentice Hall, Inc. All rights reserved. 1313 2007 Prentice Hall, Inc. All rights reserved. 1314 2007 Prentice Hall, Inc. All rights reserved. 1315 2007 Prentice Hall, Inc. All rights reserved. 1316 驱离驱离的力量的力量滞留滞留的力量的力量 环境环境的的新威胁新威胁 管理人员的企图心管理人员的企图心 股东施加的利股东施加的利 润压力润压力 新工作方式的新工作方式的潜在风险潜在风险 非正式非正式

4、群体群体的抗拒的抗拒 职位变动职位变动所所导致导致的不的不适适 2007 Prentice Hall, Inc. All rights reserved. 1317 2007 Prentice Hall, Inc. All rights reserved. 1318 2007 Prentice Hall, Inc. All rights reserved. 1319 2007 Prentice Hall, Inc. All rights reserved. 1320 2007 Prentice Hall, Inc. All rights reserved. 1321 个性个性 个人的因素个人的

5、因素 职务相关的因素职务相关的因素 压力压力 1322 生理症状生理症状 .头痛头痛 .高血压高血压 .心脏病心脏病 环境因素环境因素 .经济的不确定性经济的不确定性 .政治的不确定性政治的不确定性 .技术的不确定性技术的不确定性 组织因素组织因素 .任务要求任务要求 .角色要求角色要求 .人际关系要求人际关系要求 .组织结构组织结构 .组织领导作风组织领导作风 .组织生命周期组织生命周期 心理症状心理症状 .焦虑焦虑 .情绪低落情绪低落 .工作满意度降低工作满意度降低 行为症状行为症状 .生产效率生产效率 .缺勤缺勤 .离职离职 体验到的压力体验到的压力 个人因素 .家庭问题 .经济问题 .

6、个性特点 个人因素个人因素 .家庭问题家庭问题 .经济问题经济问题 .个性特点个性特点 体差异体差异 .个人认知个人认知 .工作经验工作经验 .社会支持社会支持 .控制点观念控制点观念 .敌意感敌意感 潜在的压力源潜在的压力源 结果结果 2007 Prentice Hall, Inc. All rights reserved. 1323 2007 Prentice Hall, Inc. All rights reserved. 1324 2007 Prentice Hall, Inc. All rights reserved. 1325 2007 Prentice Hall, Inc. All

7、 rights reserved. 1326 2007 Prentice Hall, Inc. All rights reserved. 1327 Data: Boston Consulting Group * We broke ties by comparing 10-year annualized total shareholder returns. In ties between a public and a private company, the public company was favored. Source: “A Global Pulse of Innovation,” B

8、usinessWeek, April 24, 2006, p. 74. 2007 Prentice Hall, Inc. All rights reserved. 1328 Source: Adapted from R.W. Woodman, J.E. Sawyer, and R.W. Griffin, “Toward a Theory of Organizational Creativity,” Academy of Management Review, April 1993, p. 309. 2007 Prentice Hall, Inc. All rights reserved. 1329 2007 Prentice Hall, Inc. All rights reserved. 1330 2007 Prentice Hall, In