酒店实习作业

1、第一周put the following into english:1 a: hi there. are you checking out now?.b: yes, sorry. i know were a few minutes late.a: thats no problem. its always really busy at check out time anyway.b：oh, really. the last hotel we stayed in charged us for a late check out.2now, ill just need to ask you for y

2、our room keys.3. im afraid you cant check in until after 4:00 pm. 4. im afraid we overslept/slept in.5. just call the front desk if you need any extra towels or pillows.6. were checking out of room 401. 7. we really enjoyed our stay. 8. we have a few complaints. 9. well be back next time were in tow

3、n.10. have a safe trip home.第二周1. may i have the room type, please? /what kind of room would you like to reserve?2what kind of room do you have? 3we have standard, superior, deluxe, executive rooms. there is also one presidential suite as well. furthermore, we have a floor of non-smoking rooms, and

4、we also have some connecting rooms.4how about your hotels location?5well, our hotel located in zhonghua road, heping district, it is only 30 minutes from our hotel to taoxian international airport and 15 minutes to the railway station by on foot.6whats the level of your hotel?7our hotel is a five-st

5、ar hotel.8how about your hotels facilities? 9we have four kinds of restaurant, lobby bar, conference room, health center, swimming pool, shop prince and ktv equipment。.10which dates would you like to book? when will you check in and check out?第三周1may i have the room type, please? 2. what kind of roo

6、m would you like to reserve?3. we have standard, superior, deluxe, executive rooms. 4. there is also one presidential suite as well. furthermore, we have a floor of non-smoking rooms, and we also have some connecting rooms.5. can i reconfirm the reservation? a superior room, for mr. smith on the 20t

7、h oct. my name is xx，if you have any questions please feel free to contact us.6. i am sorry, no room is available./ all rooms are unavailable.7. your reservation is temporary and it will be cancelled if you dont arrive before 6p.m.on that day.8. does your hotel have pick-up service? yes, please cont

8、act the concierge for details .1may i have your name？/would you give me your name? i beg your pardon? ( pardon , please? )2.how to spell the guests name please?3im very sorry. i cant hear clearly,. could you call it again?4would you tell me which company the guest is from?5i m sorry. we cant find th

9、e guest name on our hotel list.6would you mind connecting the line to reception to check it?7i will check it for you again. just a moment please.8i am sorry to have kept you waiting.9could you repeat what you said? / i beg your pardon?10could you speak more slowly (loudly)?11wait a moment, please. l

10、 will connect/transfer it for you.12how are you, sir? this is the operator. you have an outside line. may i put it through ？13good evening, mr. dennis, mr. bruce is on the line (phone) now. would you like to take it?14im sorry, sir. the line is busy now, could you please call back later.第五周o: is thi

11、s the silver star trading company? c: yes, it is. o: this is the overseas telephone operator in the united states. we have a call for mr. john wang in the international finance department from a mr. robert of abc company in new york. c: from whom? o: from a mr. robert of abc company in new york. c:

12、thank you. just hold the line, please. several seconds later. c: hello. im sorry but mr. wang is in a conference right now. o: oh, is that right? when will he be free? c: well, hell be free around four oclock. o: i see. just a minute, please. several seconds later. o: hello. how about mr. peter chen

13、, then? c: yes, hes here. one moment, please. several seconds later. peter chen: hello. this is peter chen speaking. o: oh, mr. chen? will you hold the line, please? several seconds later. o: thank you for waiting. mr. robert is on the line. go ahead, please. peter chen: thank you.第六周1.housekeeping,

14、 may i come in?2.do you need bellman?3.may i clean the room now?4.whats your room number, please?5.could you bring me some more towels,plesae?6.the air conditioner doesnt work.7.would you please give me some envelopes and writing paper?8.ill bring them to your room at once.9.internet access press 8

15、and 163.10.theres something wrong with the toilet.第七周1、would you like to check out?2、sorry to have kept you waiting, this is your bill please.3、can i have your name and room number please?4、what kind of credit cards have you god?5、as a hotel policy, we accept the following cried cards.6、do you need

16、receipt or bill?7、just a moment please. ill write out receipt for you.8、ill send a bellmen up to get your luggage.9、how would you like to pay in cash or by credit card?10、this is your bill, please check it and sign here.第八周1、here is your change and receipt.2、may i have a print of your card, please?3

17、、did you take anything from the mini-bar this morning?4、have you used any hotel services since breakfast?5、todays exchange rate is 8.19 yuan rmb for one us doller.6、what kind of currency do you want to change.7、how much would you like to change.8、the rates of exchange are on the board there.9、the ra

18、te of your room, will be paid by your host.10、very sorry, as hotel policy , if you want to extend your stay in our hotel, youll have pay half of the rate more if you check out after 12:00, and if you leave after 6:00 pm, youll have to pay the full day rate.第九周acashier: good morning. sir. may i help

19、you?guest: my name is mr bell and i was in room 1111. id like to check out. can i have my bill now? c: certainly. mr bell, please wait a momentthank you. did you have breakfast this morning at the hotel or have you used any hotel services since breakfast? g: yes, but i paid cash for is also i havent

20、 used any services. c: fine. the total including sevice charge for two days is 844 yuan. please check it. g: ok. c: thank you, sir. would you like to pay in cash or by credit card? g: credit card. here you are! c: thank you. could you sign here, please? g: fine. c: thank you for your coming. please

21、drop in again. good-bye.bcashier: good morning. may i help you?guest: im mr peters in room 806. im checking out today. but my flight doesnt leave at until 4:30 p.m and i dont want to wait around at the airport all day. could i keep the room this afternoon? c: certainly, but as the hotel policy. the

22、check out time is 12:00 at noon. youll have to pay half of the rate more. if you leave after12:00. g: never mind, then. can i just leave my luggage somewhere until 4:00 p.m? c: certainly, sir. if you speak to the bellman, hell take care of it. g: thank you. c: its my pleasure.第十周conversationabellman

23、: good afternoon. madam. welcome to our hotel.guest: good afternoon. b: may i help you with your luggage, madam? g: yes, please! b: please just a moment, ill get a luggage cart. madam.thank you for waiting. ill show you to the front desk. this way, please. g: thank you! b: youre welcome.bbellman: ma

24、dam. may i have your room card, please?guest: yes. here you are. b: thank you. your room is on the 10th floor. this way please(take a elevator ).your room is here, after you (go into the room). g: thank you very much. b: not at all. where would you like me to put your luggage. g: anywhere. if you li

25、ke. b: please check it. is it the right number of your luggage? g: oh, yes, its very correct. theres something for you. b: its very kind of you. but we cant accept tips. thank you all the same. please enjoy your stay, good-bye. g: good-bye.第十一周1、i want to send a fax.2、ill send this fax at once.3、sor

26、ry, sir. the line is busy.4、i tried a lot of time, but its also busy.5、its my mistake.6、im sorry to bring you so much trouble.7、all done, sir. here you are.8、let me count, its 15.5 yuan in all.9、could you tell me how do you count this amount.10、the regulation of charge in business center is on this

27、board.第十二周send a faxclerk: good morning. sir. can i help you?.guest: good morning. i want to send a fax. c: where to, sir? g: to japan, here is the fax number, its (81)315769 c: please sit down and wait a moment, sir. i will send this fax at once. g: ok, thank you. c: sorry, sir. the line is busy. i

28、 tried it again at a lot of time, but its also busy, is your fax number correct. g: let me see, oh, its my mistake. the right number is(813)3155769. im sorry to bring you so much trouble. c: it doesnt matter. all done, sir. here you are. g: how much does this two page cost? c: let me count, its 15.5

29、 yuan in all. how would you like to make the payment, sir? g: id like to pay in cash, but could you tell me how do you count this amount. c: the regulation of charge in business center is on this board. g: let me see, i know. here is the money. c: here is your change. g: thank you very much. good by

30、e. c: my pleasure. good bye.第十三周use internet type and copyclerk: good afternoon, sir, can i help you?guest: good afternoon. may i use the internet. c: certainly,sir. let me dial-up. please sit down and you can use it already. g: thank you. can i typed of my e-mail. c:sure. g: id like to copy this tw

31、o pieces of paper. c: ok. how many copies do you need? g: one each. c: all right. just a moment, please, sir. here you are. g: thank you. how much does it cost? c: the internet charge in 30 minutes is 10 yuan, the type each piece of paper is 10 yuan, and the copy each piece of paper for a4 size is 1

32、 yuan,so the total is 21 yuan in all. how will you be paying the bill, sir? g: id like to pay in my room bill now. c: certainly. could you sign here, sir? g: ok. thank you very much. good bye. c: my pleasure. bye.第十四周1、sorry, he has moved to another roo.2、please press “8“ first and when you hear the

33、 dial tone, press the number you want.3、sorry, i cant hear you. could you please speak a little louder?4、sorry, i cant follow you. could you speak slowly?5、sorry, there is a trunk call for you, please hang up your receiver.6、there is a cross line, please dial again.7、the line is busy, please call ag

34、ain after a while.8、ill transfer your call to information desk, you should check the room number first.9、may i read back the message to see if its correct, please?10、just wait a moment and ill connect you.11、would you please tell me the spelling of your name?12、they arent answering.13、im sorry, ther

35、es no reply from the room 1111.14、under the 10th floors, please press “0“ first and the room number.15、may i know your room number, please?16、if you have any questions, please call me.17、will you please think it over once more?18、dont worry. ill wake-up you on time tomorrow morning.19、sorry, the rec

36、eiver in his room is not on the right place.20、would you like to leave a message?第十五周operator: yuhuan grand hotel. may i help you?guest: yes. may i speak to mr john? his room number is 1111. o: ill put you through, madamsorry,there is no answer. may be he is out. would you like to leave him a messag

37、e or to call it again? g: could you try again? o: certainly, madam. just a moment, pleasethank you for waiting. im afraid there is still no reply. g: i see. id like to leave a message. can you help me? o: certainly, madam. go ahead, please. g: yes. my name is herry. i have an appointment with mr joh

38、n this afternoon. but i cant to there at that time. please tell mr john to wait for me in his room at 9:30 tomorrow morning. o: your name is herry and tell mr john to wait for you in his room at 9:30tomorrow morning. am i right? g: yes, thats right. thank you! good-bye! o: youre welcome. good-bye!bo

39、perator: operator. may i help you?guest: yes. can you tell me how to make the idd call? o: certainly, sir. please press “8“ first and then the country code and area code, then the number you want. g: i see. and how to make the room-to-room call? o: for calls room-to-room. up the 10th floors, please

40、press “0“ first and then the room number, abore the 10th floors, you could direct dail the room number, there must be four digits in the final number. g: i see. thank you! could you give me a wake-up call tomorrow morning? o:certainly, sir. at what time? g: whats the breakfast time? o: oh, its 7:00-9:00 a.m at the banquet h