饭店英语unit04

1、饭店饭店 英语英语unit fourunit fourfront cashier front cashier i discovering languagei discovering languagev ws i. discovering languagedo you always mix them? vet wet; vest west; vine wine vowel wow; sink think; sort thoughtmiss myth; mess math goose growth read and explore read the sentences slowly, and pa

2、y attention to the differences between the two pairs of consonants. 1) we think his vest is worn, but he refuses to throw it because of his vow to johns mother. 2) wow, the world outside is wonderful with this heavy snow. lets take a bottle of vine wine and go skiing.3) he is puzzled with these math

3、 problems. why dont you give him a hand? read and explorefront cashier ii introductionii introductionword referenceintroduction location n. 位置，场所位置，场所 transaction n. 办理，处理，交易办理，处理，交易affair n. 事务，事件事务，事件 typically ad. 代表性地，典型地代表性地，典型地revenue n. 收入，税收收入，税收 currency n. 流通；货币流通；货币procedure n. 程序，手续程序，手续

4、 valid a.有效的，有根据的有效的，有根据的expiration n. 过期，呼气过期，呼气 authorized a. 经授权的，审定的经授权的，审定的warning notice n. 警告，预告警告，预告 designated a. 指定的，派定的指定的，派定的coordinate v. 调整，整理；调整，整理；a. 同等的，并列的同等的，并列的 finance n. 财政，金融；财政，金融；v. 供给经费，筹措资金供给经费，筹措资金 generally speaking, the front cashier is a part of the finance department,

5、 while their location in the front office and their relationship to many front office sections place them in direct contact with the front office manager, who takes charge of the daily affairs. the front office cashier typically posts the revenue center charges to the guest accounts, receives paymen

6、t from guests at check-out, exchanges foreign currencies, cashes travelers checks, coordinates billing of credit cards and direct-billed guest accounts with the accounting division, balances accounts at the close of each shift and assumes responsibility for cash used in processing front desk transac

7、tions. the most crucial duties of the front cashier occur when guests wish to settle their accounts and check out of their room. multiple ways of payment are available when the guest is checking out. we are going to talk about one of the most common and most popular ways of payment: credit card paym

8、ent. in cases when the guest wants to pay his bill by credit card, the cashier should always follow the procedure below: firstly, check and see if the card is still valid. the expiration date can be found at the lower right corner of the card. secondly, make sure that the amount of sales does not go

9、 beyond the authorized credit limit. thirdly, check and see if the guests card number is listed on the latest copy of the warning notice sent by the bank. fourthly, ask the cardholder to sign in the designated space and then compare the signature with the signature panel on the back of the card. las

10、tly, offer the charge slip to the guest and keep the duplicate in your files for one year. mail the slip copy to the credit card company within the specified number of days. front cashier iii lead-in activitiesiii lead-in activitiesdo you know?let me explain it to youcan you give the answers to them

11、 ?1. if you are a cashier, what will you do when the guest comes to change some foreign currency while you are running out of that kind of currency? 2. if the guest refuses to pay, what will a cashier do? class activityteam workfront cashier iv topic extensioniv topic extensionwords and expressionsl

12、isten to the following dialogues. exchange rate n. 汇率汇率,兑换率兑换率 equivalent a. 相等的，相等的，n. 等价物等价物exchange memo n. 兑换单据兑换单据 limit n. 限制，限度；限制，限度；v. 限制，限定限制，限定business hour n. 营业时间营业时间 exception n. 例外，除外例外，除外security n. 安全安全 preserve v. 保存；保存； n. 蜜饯，果酱蜜饯，果酱confidential a. 秘密的，机密的秘密的，机密的 deposit n. 存款，押金；

13、存款，押金；v. 存放存放confirm v. 确定，确认确定，确认 signature n. 签名，署名签名，署名 benefit n. 利益，好处；利益，好处；v. 有益于，有助于有益于，有助于 iv topic extensionc- cashier g- mr. geller pair work iv topic extensioniv topic extensioniv topic extension c- cashier g- guest iv topic extension iv topic extensioniv topic extension c- cashier g- gu

14、est iv topic extensioniv topic extensionfront cashier v oral timev oral timetranslate the following sentences,please.act it outcomplete the dialogue.fill in the form, please. situation a: guest: you want to exchange some dollars for rmb. you go through the necessary procedures on request. you find t

15、here is something wrong with the amount of rmb the cashier gives you. act it outcashier: you tell the exchange rate and make clear how much the guest wants to change, and then make remedy for the mistake. situation b: a guest wants to pay his bills of 4,000 rmb by credit card. but the credit limit o

16、f his card is only 3,000 rmb. you clarify the situation to him and ask him if he would like to settle the difference in cash.would you please settle the difference in cashiact it out2. decide whether the following statements are true or false: 1) if a guest checks out after 12:00 noon, he will have

17、to pay an extra room rate of half a day. 2) a cashier should shake hands with the guests when they meet. 3) if the guest wants to pay hotel bills with travelers check, the cashier should always refuse to accept it. 4) if the guest pays the bills with a credit card, he should sign on it. check up 1）

18、if a guest checks out after 12:00 noon, he will have to pay an extra room rate of half a day. ( t )2）a cashier should shake hands with the guests when they meet them. ( f )3）if the guest wants to pay hotel bills with travelers check, the cashier should always refuse to accept it. ( f )4） if the gues

19、t pays the bills with credit card, he should sign on it. ( t )5) if there is anything wrong with the bill, the cashier could say its the fault of the computer system. 6) it is important for a cashier to make clear and remember the right exchange rate at the beginning of each business day.7) generall

20、y speaking, front cashier belongs to housekeeping department. 8) the front cashier can retort a guest who is not satisfied with the services of the hotel.check up 5） if there is anything wrong with the bill, the cashier could say its the fault of the computer system. ( f )6） it is important for a ca

21、shier to make clear and remember the right exchange rate at the beginning of each business day. ( t )7）generally speaking, front cashier belongs to housekeeping department. ( f )8）the front cashier can retort to a guest who is not satisfied with the services of the hotel. ( f )1）旅行支票要支付购买总金额的）旅行支票要支

22、付购买总金额的1%的手续费。的手续费。2）我明天要结账出旅馆，我必须什么时候腾出房间？）我明天要结账出旅馆，我必须什么时候腾出房间？3）您打算用什么方式付账？用现金还是信用卡？）您打算用什么方式付账？用现金还是信用卡？4）这个数目是您的房间租金。）这个数目是您的房间租金。5）请记在我的账上。）请记在我的账上。translationcheck up 1）travelers check cost one percent of total amount of purchase.2）i am checking out tomorrow. what time must i vacate the room

23、?3）how do you wish to settle your account? in cash or by credit card?4）this figure is the charge for your apartment.5）please add it to my account.4. translate and finish the form of safe deposit boxfor office usehandled by: safe deposit boxguest signature cardi acknowledge receipt of key to safe dep

24、osit box no. _ and i declare that the use of the safe deposit box is subject to the following conditions: name _ _ surname first address _ street city _ state zip country room no._ date _check up 4translate and finish the form of safe deposit box部门专用部门专用处理人：处理人：lihua 保险柜保险柜房客签名单房客签名单兹受到保险柜钥匙号_111_ 并

25、同时声明 使用保险柜要根据下列条件： name 明丰 刘 名 姓address _胜利大街 上海 街道 城市 _上海_ 20041_ 中国 所在省/市/州 邮编 国家房号房号_509_ 日期日期_ 2009/05/01 conditions: 1. safe deposit boxes are furnished without change to hotel guests only.2. if the key is lost or not surrendered to peace hotel, i/we will be charged rmb 2,000.00.3. only the fol

26、lowing signature is accessible to the safety deposit box. 4. if the key to the above numbered safety deposit box is not returned or surrendered to peace hotel within 3 days after checking out, i/we hereby authorize peace hotel to break open the said safe deposit box without any liabilities whatsoeve

27、r.signature _(front cover)check up 条例：条例：1.保险柜只是供给本酒店客人免费使用。保险柜只是供给本酒店客人免费使用。2. 若遗失或不能交回钥匙给和平饭店，本人应缴付人若遗失或不能交回钥匙给和平饭店，本人应缴付人民币民币2000元整。元整。3. 只有本人签名方可开启保险柜。只有本人签名方可开启保险柜。4. 若退房后若退房后3天内不能交回以上号码的保险柜钥匙，本天内不能交回以上号码的保险柜钥匙，本人等于在这里授权和平饭店可以破开上述保险柜，而人等于在这里授权和平饭店可以破开上述保险柜，而不需负任何责任。不需负任何责任。签名签名 刘刘 明明 丰丰 （正面）（正面

28、）access recorddate time signature clerkremarks i hereby the safe deposit box no. _ and acknowledge that all my property placed therein by myself. date/time clerk signature of guest_ _ _(back cover)check up 启用记录启用记录日期日期时间时间签名签名处理人处理人备注备注2009/05/012009/05/01上午上午9 9点点刘明丰刘明丰李华李华 本人现交回保险柜钥匙111 号，并声明已取回所有

29、存放在保险柜内的物品。日期日期/时间时间 职员职员 客户签名客户签名2009/05/09 刘 英 刘 明 丰 (反面反面)front cashier vi vocabulary developmentvi vocabulary developmentwords and expressionslisten to me, please. function n. 聚会；功能聚会；功能 barbecue n. 烧烤烧烤 potluck dinner 百家饭百家饭 chilled a. 冰镇的；冷硬的冰镇的；冷硬的personal check 个人支票个人支票 smart card n. 智能卡智能卡emergency evacuation n. 紧急疏散紧急疏散 repayment n.偿还的款项偿还的款项asset growth n. 资产增长资产增长 cash flow n. 现金流现金流creditor n. 债券人，借方债券人，借方 bookkeeping n. 记账，簿记记账，簿记financial statement n. 财务报表财务报表 memo n.备忘录，便笺备忘录，便笺inventory o