客房部常用英语

1、* 客房部常用英语Housekeeping Dept.词汇 Vocabulary客房部 housekeeping department /dept. 客房设施 room facilities 标准客房(单、双人房)standard room (single ,double room )豪华单、双人客房deluxe single /double roomdoor handlelockspy hole / spy eye wardrobewardrobe sliding door wardrobe light hangersuit hanger skirt hanger trousers hang

2、er dressing mirrorsafe box mini bar cocktail cabinet baggage rack writing table dressing table drawerTV set(TV:television) remote control coffee table chaireasychair mattressheadboard bedside cupboard picture telephonestationery1、2、3、4、5、商务套房6、豪华套房7、总统套房8、大床9、两张标准床10、门11、门把手12、锁13、防盗眼 / 猫眼14、衣柜15、衣柜

3、滑门16、衣柜灯17、衣架18、西装架19、裙架20、裤架21、衣镜22、保险箱23、小冰箱 / 小酒吧24、酒柜25、行李架26、写字台27、梳妆台28、抽屉29、电视机30、遥控器31、咖啡桌32、椅子33、安乐椅34、床垫35、床头板36、床头柜37、挂画38、 39、文具用品business suite deluxe suite presidential suite king-size bed twin beds door40、活页夹folder/file41、圆珠笔ball pen42、铅笔pencil43、信纸writing paper44、信封envelope45、效劳指南ser

4、vice directory46、 索引telephone directory47、电视节目指南movie guide48、宾客意见书guest s evaluation49、厦门市导游图guide map of Quanzhou50、酒店简介hotel s brief introduction51、房价表room rates/room tariff52、客房物品配置单/ 赔偿价格单 room equipment price list53、饮料单room drink list54、记事本memo55、台灯desk/ table lamp56、床头灯bed-side lamp57、落地灯floo

5、r lamp58、壁灯wall lamp59、挂灯/ 吊灯pendant lamp/ hanging pendant60、吸顶灯ceiling fitting lamp61、应急灯emergency lamp62、卧具Linen63、床罩bed coverdouble people双人， individual 单人 64、枕套pillow case65、枕头/ 枕芯pillow66、床垫罩单fitted sheet67、床单flat sheet68、毛毯blanket69、鸭绒被comforter70、被子quilt71、地毯carpet72、大巾 / 浴巾bath towel73、中巾/ 毛

6、巾towel74、细巾 / 手巾hand towel75、地巾 / 脚巾floor towel/bath mat76、浴巾架towel rack77、毛巾架towel bar78、防滑垫skidproof mat79、浴室、卫生间bathroom, toilet80、抽式面巾纸facial tissues81、浴缸bathtub82、浴帘shower curtain83、莲蓬头84、水龙头85、电吹风86、镜子87、插座/ 多功能插座88、剃须刀89、牙刷90、牙膏91、梳子92、香皂93、枧盅/ 肥皂碟94、洗发液95、沐浴液96、浴帽97、漱口杯98、洗脸盆99、玻璃杯100、杯垫101、

7、抽水马桶102、马桶水箱103、厕纸104、厕纸架105、卫生袋106、拖鞋107、亮鞋擦108、针线包109、烟灰缸110、窗帘111、滑动窗112、礼品袋113、洗衣袋114、洗衣单 115、干洗及烫衣单 116、烫衣板 117、熨斗 118、送餐效劳 119、早餐门牌 120、茶叶 121、红茶 122、乌龙茶 123、茉莉花茶124、绿茶125、咖啡卷一双shower headtap hair-dryer mirrorsocket multi-function socket shaver /razor tooth brush tooth paste comb soapsoap dish

8、 shampoo bath foam shower cap gargle cup washbasin glass coastertoilet /water closetwater tanktoilet paper (a roll oftoilet paper holder sanitary bagslippers (a pair ofshoe shinesewing kit ashtray curtain sliding window present bag laundry bag laundry listdry-cleaning and pressing list ironing board

9、 iron /flat ironroom servicedoorknob menu tea black tea oolong teajasmine tea green tea coffee126、127、128、129、130、131、132、133、134、135、136、137、138、139、140、141、142、143、144、145、146、147、148、149、150、151、152、153、154、155、156、157、158、159、160、161、162、163、164、165、166、167、168、169、170、咖啡伴侣 糖 盖杯 袋泡茶 冷水壶 热水壶 汤匙 碟

10、子 托盘 饮料 可口可乐 喜力啤酒 百威啤酒 清凉茶 椰子汁 矿泉水 元秘 D 粒粒橙 红牛请勿打搅牌 门框 开关 空调 温度调节器 空调排格 烟雾感应器 自动洒水器 垃圾桶 紧急出口 效劳按钮 / 铃 赔偿 免费 早餐卷 泡茶 铺床 中国日报 厦门晚报 投诉 处理投诉 无烟楼层 微笑效劳 身份证 护照 留言 贵重物品coffee mate sugar lidded cup tea bag cold water kettle /pot thermos bottle spoon plate tray drinkcoca-colaHeneiken beerBudweiser beer grassj

11、elly drink coconut milk mineral water wonbi-D drink snappy orange redbull drink do not disturb door frame switch air conditioner temperature adjuster air conditioner vent smoke sensor sprinkler waste basket emergency exit bell button /call button compensation free of charge breakfast voucher make te

12、a make a bedChina DailyXiamen Evening newspaper complaintsettle a complaint no smoking floor smiling service identity card /ID card passport leave a messagevaluables171、楼层效劳台floor station172、楼层效劳员 chamber maid /floor attendant173、楼层领班room supervisor174、电梯elevator /lift175、胶水glue176、剪刀scissors (a pai

13、r of 一把)177、 变压器transformer178、拉开窗帘draw the curtains179、拉上窗帘draw back the curtains180、照相机camera181 、叫醒效劳wake-up call /morning call182、 健身设备fitness facilities183、健康秤 / 体重计bathroom scales184、 加床extra bed185、 折叠床 / 弹簧床Foldaway bed /spring bed /rollaway bed186、 标准床Standard bed二、酒店客房术语 Special Terms1 、脏房

14、 VD vacant dirty2、空房VAC vacant room3、实房OCC occupied room4、 退房C/O check out5、入住C/I check in6、待修房OOO out of order7、酒店占房HU house use8、重锁DL double locked9、 请勿打搅DND do not disturb10、贵宾VIP very important person11、外宿OOT out of town12、重要贵宾 VVIP very very important person三、客房常用英语句型 Sentences* 向宾客有礼貌地介绍自己 sel

15、f-introducing1 、我是这个房间的效劳员。I m a room attendant. (Im your room boy.)2、我是楼层效劳员，需要帮助吗？I m an attendant on this floor, what can I do for you?3、这里是十二楼效劳台，需要帮助吗？12 th /twelfth floor service desk, can I help you?* 引领客人进房间 showing the way to this room4、先生，可以知道一下您的房号吗？May I know your room number, sir? /Coul

16、d you tell me your room number please, sir?5、先生，我可以领您到房间吗？May I show you to your room, sir?6、先生，请您先走。After you, please, sir .7、请这边走。This way, please.8、这是您的房间，请进！Here it is, sir. /Here you are, sir. /This is your room, please.(Go in /This way, please)9、请用香巾。Have a wash, please.10、请用茶。Have some Chines

17、e tea, please.* 清洁房间 cleaning the room11、我可以今年入房间吗？May I come in?12、对不起，打搅您了，我现在可以清扫房间吗？I m sorry to disturb you. May I clean your room now?13、我可以小整理一下房间吗？May I make the bed(s) now?14、对不起，先生，我可以继续清扫吗？Excuse me, sir. But I haven t finished. Shall I continue?15、对不起，我结束这间房后立即为您清扫。Excuse me, I ll clean

18、your room as soon as I ve finished this one.16、我们总是按照要求早整理房间。We always get rooms made up early on request.17、清扫卫生一般需要半个小时。It usually takes half an hour to finish cleaning.* 向客人介绍房间设施 about the room facilities18、先生，这是电灯开关，那是温度调节器。This is the light switch and that is the temperature adjuster, sir.19、先

19、生，电视机开关在床头柜上，您按这按钮就可以翻开电视。Sir, the TV power button is on the bedside cupboard. You can turn on the TV by pressing the button.* 洗衣效劳 laundry service20、您有什么要洗的吗？Have you any laundry?21、我们酒店有提供普通效劳和快洗效劳，您是水洗还是干洗？Our hotel offers regular /ordinary service and express service22、如果您急需，我们有四小时的快洗效劳，但要额外付出10

20、0的费用。If you are in a hurry ,we have a four-hour express service. Do you need washing and dry-clean?23、只要把它烫平，是吗？Is this for pressing only?24、您的这件衣服适合干洗，但您填写的是水洗单，请问您的意见？We think your shirt is suitable for dry-cleaning, but you filled in the washing sheet. Do you need to change it?25、对不起，您的衬衣在洗的时候损坏了

21、。Sorry, your shirt was damaged in the wash.26、您要快洗效劳还是普通效劳？Would you like express service or ordinary service?27、小姐，请问您的长裤要不要烫中线？Miss, would you like the crease to be ironed for your trousers or not?28、先生，在检查您要洗的衣服时，我们发现1)裤子破了个洞，要不要帮助缝上？ 2)衣物上有褪色的地方，要不要继续洗？Sir, we found a hole/tear with the trousers

22、 among your laundry,1)would you like to have it sewn up?/2)we found a faded spot on your laundry, shall we continue?29、如果你有衣服要洗， 可将它们放进浴室门后的洗衣袋内， 并在洗衣单上注明您的衣服要水洗还 是干洗，快洗还是普通洗，以及取回衣物的时间。If you have any laundry, please just leave it in the laundry bag behind the bathroom door. And notify in the laundr

23、y list whether you need your clothes washed, dry-cleaned, express service or ordinary service, and also what time you want to get them back.* 维修效劳 maintenance30、喷头坏了(地漏，浴间，龙头，台灯)There is something wrong with the shower nozzle (sink, toilet tap, desk lamp)31、请稍等，我马上通知维修工。Just a moment, I ll send the

24、repairman to your room at once.32、对不起，今天我们的有线电视在维修，下午可能会好。Sorry, the cable TV is under examination and repair today, it probably will be this afternoon.33、别担忧，我们肯定能马上修好。Don t worry, we are sure to have it fixed right away.34、对不起，座厕堵住了。Sorry, the toilet is clogged.* 失物 &招领 Lost and found35、先生，您能告诉我丢了

25、什么东西吗？ / 丢了一个钱包，可是没找到。Could you tell me what is lost, sir?/A wallet, I looked forit ,but I couldn t findit.What s in the wallet, please? /There are HK dollars, US dollars and gold necklacein the wallet.* 留言效劳 message36、如果有人找我，请告诉他(她)我在 10 点以后回来。If someone asks for me, please tell him (her)that Ill b

26、e back at ten oclock.37、史密斯先生，这是约翰先生留给您的条子。Mr. Smith, this is a message for you from Mr. John.38、您要留口信吗？Would you like to leave a message?* 叫醒效劳 morning call /alarm call /wake-up call service39、晚上好，先生，请问您是不是明天走？Good evening, sir, Are you leaving tomorrow?40、请告诉我您明天早上什么时候走 / 来开酒店？Would you please tel

27、l me what time you will leave tomorrow morning?41、明天早上七点整我将按照您的吩咐敲门叫醒您。I ll wake you up at 7 sharp tomorrow morning by knocking at the door on request.* 满足客人合理需求效劳 miscellaneous service42、您能给我一些信封和信纸吗？Would you please give me some envelopes and writing paper?43、卫生间的香皂用完了，请给我再添一块新的好吗？/ 请稍等，我马上把香皂送到您的

28、房间。The soap in the toilet is used up. Can you please give me a new one?I ll sent it /them up to your room, just one moment.44、我的吹风机是 110V 电压，请给我一个变压器。My hair dryer is 110V(volt), please send /bring a transfer to me .45、我想要这个杯子留作纪念。 / 当然可以，但您要把杯子费用算到在您的房账上。I would like to keep this cup as a souvenir.

29、 / Of course, but I ll add it to yourbill.46、您能帮我联系“的士吗？ / 当然可以。Can you arrange a taxi for me? / Sure, of course.47、您能替我寄这封信吗？Would you mind mailing this letter for me?48、您是说要一个多功能插座用于手提电脑吗？Do you need a multi-function socket for your portable computer?49、小姐，对不起，有位客人正在使用烫衣板和熨斗，请您稍等几分钟。Excuse me, mis

30、s, the ironing board and the iron/flatiron are being used right now, would you please wait for a few minutes?50、好，我马上就去办。Ok, I ll do it immediately.51、好，我马上给您查一下。I ll check it for you right away.52、我们马上给您送到房间。We ll send it up to your room right now.53、我想多要 10 瓶啤酒 / 矿泉水来放在小冰箱里。I want to have 10 more

31、beers/mineral water for my mini-bar.*征求客人意见的效劳54、请问您需要补 饮料名称Would you like some more ?55、我可以补饮料吗？May I refill your mini-bar?56、如果您感觉床太硬，请问您是否需要棉被垫底，这样感觉就会柔软些？If you feel the bed is too hard, would you like to have one more cotton quilt as a mattress, so you can feel a little softer?57、您需要行李车吗？Do you

32、 need the baggage cart?*为客提供咨询、解答疑难58、如何拨打国际长途？ / 先拨 8，然后拨您要的号码。How can I make an IDD call? /Please dial 8 first, then the phone number you want.59、您的分机号和房间号码是一样的， 酒店内部 请拨 “0，让总机帮您转， 市内 请先拨 “ 9， 国内外长途请先拨“ 8。The extension number is just the same as your room number. For house calls, please dial zero

33、directly, the operator will help you. Local calls, dial nine, and long distance call (DDD &IDD), dial eight first, please.60、 如果您有任何疑问，请与效劳中心联系， 601，603，605.If you have any queries, please contact the service center, extension 601,603, or 605.61、我把早餐券放在写字台的活页夹上了。I have put the breakfast voucher(s) o

34、n the file of the writing table.62、这是您的早餐门牌， 如果您需要订餐，请写下时间并在您睡觉前将它挂在门外， 我们酒店提供 优良的送餐效劳。This is your door knob menu. If you need it, just check the itemsfor your breakfast,mark down the time and hang it outside your door before you go to bed tonight. Our hotel has very good room service.63、对不起，先生，您的房卡已经过期，请到总台办理续住手续。Sorry, sir, but you room key expires/ invalid. Please go through the extending stay procedure with the reception desk. /Please go through the procedure for extension with the recept