案例开箱报告unboxing report13mar2017wrong label effected to lost armrest for6pcs

1、Problem PhenomenonRoot cause & Research StatusSolution (Short term & Long term)WhoWhenModel : AP13TT (MG5)Occur date : 13-Mar17QTY : 6 pcs.P/N : 2873235-ASAFound place: HASCO-CPProblem definition: HCP found a box of MG5 have difference labels . The 1st label is part no.2873235-ASA but the other labe

2、l is part no. 10111053.The actual part in a box are part no. 10111053.So, effected to HCP loose 6 pcs of part no,2873235-ASAInvestigate Status & Potential Root cause The potential is human error, closed wrong labelShort term : Informed supplierRelease Claim Separated NG parts Long Term Waiting suppl

3、ier replyWasana W.Wasana W.Wasana W. DF-QA-CM-0006/ Rev.001Report No. : 1.Topic Supplier closed wrong label effected to HCP lost 6 pcs of Headrest1.Supplier closed wrong label effected to HCP lost 6 pcs of HeadrestTag showed part no.2873235-ASATag showed part no. 10111053.1.Supplier closed wrong lab

4、el effected to HCP lost 6 pcs of HeadrestThe actual part in a box are part no. 10111053.So, effected to HCP loose 6 pcs of part no,2873235-ASAActual is 10111053 Shipment detailShipment detailNG Qty: 6 pcsNG Qty: 6 pcsBox no.: B01839205,B01837615Box no.: B01839205,B01837615PO no.: HCP-MG5M-1701009PO no.: HCP-MG5M-1701009Container no.: FSCU8497654Container no.: FSCU8497654Immediacy corrective actionHCP is finding part no. by checking both of part no.10111053 and part no. no.2873235-ASA in HCP inventory , Now we already checked around