群众路线教育实践活动解决服务群众最后一公里问题工作汇报

1、群众路线教育实践活动解决服务群众最后一公里问题工作汇报为深入推进群众路线教育实践活动，x区强化措施，狠抓落实，进一步优化行政审批，规范镇、街道“两个中心”运行，逐步提升窗口服务水平，搭建群众满意的服务型平台，着力解决服务群众“最后一公里”的问题。一是整合服务事项，简化办事程序。x区结合自治区、市改革意见，先后多次召开部门协调会，对职能部门、政务服务中心、街道民生服务中心xxx项行政审批和公共服务事项进行了梳理整合，取消和调整xx项，合并调整xx项（合并后为x项），保留xx项。将xx项直接面向基层群众、与群众生活密切相关的公共服务事项全部下沉到民生服务中心办理，同时，将社区承担的政府行政管理和公

2、共服务事项全部移交到民生服务中心办理，进一步减轻社区负担。力争年内部门审批事项下放达xx%，社区行政事务xxx%移交“两个中心”，实现区政务服务中心和镇、街道“两个中心”服务窗口“环节最少、程序最简、时间最短、服务最好、效率最高”的目标。二是创新服务方式，提高服务水平。结合镇、街道实际，制定了x区关于加强镇、街道两个中心管理的意见。进一步明确了中心窗口设置、人员管理、窗口服务等相关要求，民生中心设置x-x个窗口，综合治理中心设置x-x个窗口，实行ab岗定期轮换。要求窗口工作人员全部做到综合业务“一口清”。实行“前台接待受理，当场综合办理，后台协同处理”和全程代理、上门服务、预约服务等多种服务方

3、式。针对不能当场办结的事项，全程提供“受理、传递、反馈、跟踪”服务，针对行动不便的群众和确需帮助的“上班族”，通过电话预约上门服务、街道社区代办、协办等方式办理，确保群众找得到人、办得了事，“一门进”、“一次结”。 “一门进”、“一次结”。三是严格落实制度，提高办事效率。镇、街道“两个中心”严格执行首问负责制、一次性告知制、限时办结制、岗位责任制、ab岗工作制等制度。强化领导带班制，中心由专人负责引导、印信、人员管理、投诉举报、协调事务等工作。健全代办工作机制，规范流程，做到上下业务对应、工作对接、沟通便捷、联系畅通。将办事流程、办理时限、服务承诺、投诉电话、服务人员去向牌及文明用语等全部公示

4、，让群众第一时间了解办事必备资料，第一时间找到办事人员，第一时间解决问题，进一步提高两个中心办事效率和服务质量。四是加强业务培训，提高服务质量。两个中心办理的各类公共服务类事务，均由各相关职能部门负责制定受理条件、要求、流程和审核标准、办理时限等，统一印制了服务指南或者便民温馨提示卡，并组织开展定期培训。近期，x区委社工部联合区人力资源和社会保障局邀请西北外事中专学校专业老师和区职能部门业务人员，采取集中授课的方式对街道两个中心分管领导、工作人员及网格服务人员开展了综合性培训，培训内容包括政策法规、业务知识、文明礼仪等，参训人员xxx人，通过开展培训，确保中心工作人员理论知识熟知、业务操作过硬

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