酒店《价格构成》培训活动纲要

1、A HOTELXXX大酒店TRAINING ACTIVITY OUTLINE 培训活动纲要Task:Rate Structure任务:价格构成Code 序号:RM-RES-P090Objectives : At the end of this sessi on reservati on sales age nt will knowhow to access and locate rate in formati on using Oprea在课程结束的 目的：时候预订部销售文员应懂得如何使用Oprea查询有关价格的信息Standard :1. Reservati on sales age nts

2、 should have thorough un dersta nding of allrate pla ns and associated rates so that they can professi on ally and accurately quote rates to callers.2. Reservati on sales age nts will be able to access and locate rateinformation using the Oprea menu as required. Negotiated rates will not be give n t

3、o callers over the phone.标准1.预订部销售文员应 对所有 价格计 划 和 有Opea terminal 关的价格充分理解以便他们能够专业和准确地向打 者报价。当客人询问时，预订员将能通过使用Oprea菜单进入并找到有关价格的信r丿D、。在 上不向打 者提供协议价。Resources: Flip Chart, Han dout, Computer with培训器材:白板，白板纸，培训资料，带Oprea终端的电脑Method 培训方Training Steps 培训步骤Time时间式n troducti on介绍Lecture教学式Prepared on FlipChar

4、tShow “ (Objectives)显示课程目的Prologue: As a Reservati ons Sales Agent un dersta nding how to check rate in formatio n using Oprea is also a very importa nt thin gs.开场白：作为一名预订部销售文员懂得如何用Oprea查询价格同样是非常重要的一件事。So the objectives of this sessi on is: ? (Refer to Objectives of this TAO)今天这堂课的目的是：(参考标准与程序The ma

5、in content of this course should be:这节课的主要内容是：5 Mi nutesMethod培训方式Training Steps 培训步骤Time 时间Con te nts内容Lecture &Expla nati on教学式与讲解Dem on strati on展示Practice练习Critique评估Summary总结Procedure of rate quot ing and how to check ratein formation in Oprea 报价的程序及如何使用 Oprea查询价格。Show steps on prepared flipcha

6、rt. Expla in reas on for eachstep. Ask train ees to comme nt and questio n on each step.将所有程序的主要内容事先写在准备好的白板纸上，逐步作以讲解，在讲解过程中要不时请学员发表建议并提冋。Dem on strate how to check rate in formatio n using Oprea.Show each step. After dem on stratio n. Refer back to flipchart and review / discuss each step.用Oprea展示如

7、何用F5查询价格信息，讲解步骤， 作展示之后，回忆白板纸上的内容，并讨论每一个 步 骤。Each trainee practices.每一个学员练习.Accord ing the procedure.按照程序。15 Min utes3 Mi nutes10 Min utes5 Mi nutesMethod培训方式Training Steps 培训步骤Time时间Review Key Poin ts:回忆要点：1. Ask questi ons and have participa nt expla in the sta ndardand its importa nee.提问并请参与者解释标准及其重要性2. Summarize critique points applicable toen tire group总结评估过程中对整组有用的要点3. Rein force and discuss the point:加强并讨论以卜要占：八、Only rack and package rate will be discussed over the phone.在 上只允许谈论全