客运英语unit1

1、Unit OneTelephone ReservationLead-inQ1: Have you ever taken the plane? Where did you buy the tickets?(airport ,ticket agents, on Internet, on the phone) Q2: Once you call the booking office, what kind of information will the agent ask for?(name, ID number, cabin class，origin and destination, departu

2、re time)Unit OneVocabularybook reserve / book a ticket / book a roomair tickets 机票airline airway / China Airlines 中国国际航空公司（国航） / China Eastern Airlines 中国东方航空公司（东航）issue stamps/magazines The magazine is issued weekly. / n.论题，论点surf the Internet 浏览互联网Pudong International Airport 浦东国际机场check in 宾馆入住Fo

3、reigners should take their passports to check-in.It is convenient for sb. to do sth./ Is it convenient for you to have lunch together?handle the documentsnews itemsoriginalwhats your destination?necessary / Its essential for us to learn English well. / Food is essential for life.offer sb. sth . /off

4、er me some tickets /offer sth. to sb. reasonable priceIm not available now. /The ticket is available for 3 months.low season / off season in case 万一recommend sth. to sb.Revision:1. where to buy an air ticket?2. what kind of information should you offer if you want to buy the ticket?Question:1.By cal

5、ling which office can people book tickets?2.What happens after e-ticket is issued?3.What kind of documents are valid for traveling?4.What items should the agent know when handling telephone reservation?5.What are the three cabin classes?6.If there are no seats available, what should the agent do?7.I

6、f there are several routes to choose, what should the agent do?Dialogue 1Normal booking procedureKey sentences:Hello, this is. May I help you?When will you want to go?How many seats would you like?Which class would you prefer?Seats are available on .May I have your name?Your telephone number?Ive con

7、firmed .seats on It leaves . and arrives in What else?Have a nice trip. Thank you for calling .Dialogue 2How to get the refundKey sentences:Could you cancel it for me?You should go to the office where your ticket was issued to get your refund.Dialogue 3Handle standbyingKey sentences:This is Air Chin

8、a Booking Office.Hold on.There are not any seats left .You can go to the airport and standby for it or you can. in case there are no cancellations.Dialogue 4Deal with reroutingKey sentences:I have booked a round trip ticket from. to.But now I want to change my return trip.Could you please arrange it

9、 for me?The departure date from. to?I have canceled the portion from. to .?The date you leave for.?There will be an additional charge.Is there anything else I can do for you?Dialogue 5Handle connecting flightKey sentences:Do you have a direct flight from. to?But we can offer a good connecting flight

10、 for you. You can transfer in Im going to leave on.Here is a flight leaves. at.and terminates in at., local time.You have enough time for connection there.Can I have my baggage checked through?Dialogue 6Deal with reconfirmingKey sentences:I have just arrived.Will you check my connecting flight on.to

11、. on.?You are flying inIs that right?Thank you for calling us to reconfirm.If not, it would be cancelled within 72 hours before the departure time.I think you should pick up your ticket as early as possible.Dialogue 7Offer some basic inquiry serviceKey sentences:Could you please tell me when I shoul

12、d start check-in ?The check-in time is one and a half hours before the departure time.We offer shuttle bus service from. to The .is just on the line.You should check in two hours before the departure time.RevisionMake up a dialogue:Module:1.Hello, this is Baosheng Booking Office. May I help you?2.When will you want to go and return?3.Ho